Professional Documents
Culture Documents
Unsatisfied Customer, Bad For The Reputation
Unsatisfied Customer, Bad For The Reputation
- Enclosed are final drawing for the Accommodation signs. Please check and confirm then I can
process order.
- I don’t have enough time to check the access vent head with Owner that we’re going to locate in
the shower area. But I raised this matter to Owner yesterday. We will model in the 3D and
review in the meeting. We have spent pretty much of time but seems that we haven’t still found
the best solution yet. I suggest providing one access hatch under the table. It will not be so
convenient to access vent head from hatch but at least we can see it and likely do the next
progress.
- Please send your offer to us for Fan coil for our NB 915 to be outfitted at Vard Vung Tau in Viet
Nam.
Please read the items, sign and revert the docs. If have any comments, let us know.
Requested delivery date from factory: 20.09.20.
All material must be packed for seaworthy shipment.
If you have any questions, pls. contact us by replying all in this email, including those in CC for
technical clarification.
I am glad to send you in the attached offer for the fan-coil related to the ship NB915 along with
the fan coil technical docs. These fan-coil have the same technical features/ configuration of the
previous ones that we provided for the NB889.
I remain you that your disposal for any clarification you might need.
We have the following comments regarding to Rhoss offer for the fan-coil in Pax cabin for the
NB915.
1. Update data book title and references within book to NB915
In attachment the book for NB915 acc. to the current offer.
2. Reminder: the NB915 project power supply frequency is 50Hz as per RFQ.
Yeah, 50Hz.
3. Confirm that the fan – coil offer includes Volume Flow Limiter Values.
4. Pax cabin B likes Pax cabin C, doesn’t it?
The dwg is valid for both version Pax B and Pax C, as they have same dimension, but different
capacity.
5. Pls. provide installation and operation docs.
In attachment you will find the one made for 889. It is valid also for this ship. In case of order
we will issue the relative ones.
6. Pax cabin B have limit noise: 40-44dB.
Regarding to the noise level, we have declared the sound power as reported in the Data
book. We are not able to declare the sound pressure as lot of factors should be taken in
consideration such as the ducting, shape of cabinet, diffusor, possible barriers and so on.
Consequently, it is not easy to declare it. We have always based on the sound power.
- The technical and specialist terms, the first time they appear in the text.
- Providing supplementary information, indispensable warning or particularly significant hazard to
bear in mind.
- Transport and shipping costs, unless otherwise specified in the sales contract, as well as travel
expenses for the Manufacturer’s technicians to work at the User’s site are set out in the sales
contract.
- The Manufacturer reserves the right to change the functional and aesthetic specification, to
make changes to the drawing of any operating or ancillary part, or suspend production and
supply, without the need to supply prior notice and without undertaking any obligation/ without
the obligation to provide notice to anyone for any reason.
- In the event of doubts related to the correct interpretation of the instructions contained in the
Use and Maintenance Manual, contact the Technical Assistance Service (as indicated below) to
obtain the necessary explanation.
- Special attention to be paid to capacity for cooling and air circulation in these rooms.
- Fresh air inlet for all fans to be located as high as possible and well away from exhaust pipes, and
if necessary, water drainage where applicable.
- We are excited to announce the kick - off the Annual Performance Appraisal. It is an opportunity
for all of you to review past accomplishments and set new goals in the future. The following are
the objectives of Performance Appraisal Process.
+ To identify the strengths and weakness of employees to place right person on right job.
+ To access the potential present in person for further growth and development.
+ To determine compensation packages, salaries raise, ect.
+ To provide feedback to employees regarding to their performance and related status.
+ To review and retain the promotion and other training programmes.
+ Well prepared all necessary data.
+ Going through the evaluation criteria, guidance and job description.
+ Be ready and fully present for a face to face session.
+ Asking great questions to draw out the correct self-evaluation of the employees instead of
imposing your own opinion.
+ Give me the correct rating.
+ Don’ts: Base on the self – evaluation from your staff only/ give them unreasonable high rating
to avoid being complained/ having a stressful performance appraisal meeting.
***
Today is my last working day (as engineer) at Vard Vung Tau, a responsibility and honor. I have had for 8
years. Unfortunately, due to unexpected, I will not get the chance to talk to all of you before I return my
hometown. Therefore, I wish to express my gratitude to all employees in this letter.
As part of the Vard Vung Tau team. Some of you have been there all the time during these years, others
part of the time. Thinking back at what we have overcome many challenges: Prototypes, short delivery
times, high quality demands, continuous improvement. We have learned to build many types of vessels,
and always delivered as promised to the clients.
Lately, we have faced challenges that are outside of our control. Both the Covid-19 pandemic and Cyber
attack has impacted our operation and our ability to follow our original plan. Once again, the Vard Vung
Tau team has shown great ability to overcome challenges. Whether it is doing commissioning of
equipment by ourselves, installation of glazing windows by ourselves for the first time or other ways of
adapting to challenging situations.
This attitude and ability to overcome challenges is a reassuring trait when we are in a business where we
have many competitors and we are aiming to be the best. Due to the knowledge, skills and mindset of
the Vard Vung Tau team. I am confident that we will face future challenges with the same persistence as
in the past and continue to achieve great things!
I would like to thank everyone in Vard Vung Tau for the cooperation, and for being such an important
part of a team. Thank you for everything that you have taught me! Thank you for the hospitality that you
have shown to me! I am very grateful for being a guest in your country for so many years and for getting
to known all of you. I wish everyone in the Vard Vung Tau family the very best for the future, good
health, success and happiness to you and your family.