The placement of microphones and speakers is critical
in determining the quality of an audio call. The location of the microphone should be directly related to the type used and as close to equal distance from all participants as possible. As discussed previously, different microphones pick up audio in different patterns, so special emphasis should be placed on how each microphone should be positioned based on the polar pattern. Equal to the importance of microphone placement, speaker placement is also essential. A microphones’ polar pattern is the pattern in which a microphone picks up sounds. An omni-directional microphone’s polar pattern is nearly spherical. Omnidirectional microphones can be found on desktops or hanging from ceilings. The placement of this microphone should be in the middle, or directly above the middle, of the participants so that no participants are outside the sphere of where the microphone can pick up sound. A directional microphone, of which the cardioid microphone is the most common, is typically used as a desktop microphone. It has a polar pattern that could be described as kidney shaped, with a dead zone behind the microphone. Therefore, cardioid microphone should be placed at the end of a table, with the dead zone directed away from where participants are positioned. When positioning both directional and omni-directional microphones in environments where multiple microphones are being used, there should be an overlap of the polar patterns. Figure 4-7 illustrates the positioning of these two types of microphones in meeting rooms. Figure 4-7 Microphone Placement in Meeting Rooms Where speakers are placed within a meeting room could also impact the quality of audio. Many audio-only and video endpoints have the speakers built into the system. Video endpoints may use a third-party display with built-in speakers for the endpoint. In these cases, the placement of the speakers is less of a concern. Audio only speaker-phones are generally places in the center of a table, and that is ideal. Video endpoints that use speakers built into the endpoint itself, or the speaks built into a display will be positioned at the front of a room, which is the superlative location for video calling. The speakers are behind and out of range from the microphones, which will prevent feedback. Also, in a video call the sound is coming from the direction that the far end participants are seen. This will provide a more natural flow of sound. If someone where sitting in front of you speaking, you wouldn’t expect to hear their words coming from behind or above you. If external speakers where set up around the room, the audience would be looking at the person speaking in front of them but hear the speaker from perhaps their right or left side, or behind them. This could be offsetting. Likewise, you would not ever want to set up surround sound for a meeting room because of the same unnatural result. The one exception to this would be in a large theater style setting. Due to the size, additional speakers should be put on the sides, but still face out from the speaker. This helps to keep the listening participants orientation forward while achieving the volume level needed for the entire group to hear the speaker clearly. In some custom meeting room integration, the room will be designed with ceilingmounted speakers each participant chair in the room. Although this is not the ideal positioning of speakers within a room, for larger meeting room settings this does distribute the audio more evenly throughout the room. Cisco has a website that provides a lot of room design ideas. There are pictures to help you visualize what the room will look like, and you can click through various customization options to change the room based on endpoint selection, participant capacity and general purpose of the room. You can even open up a schematic of the room to scale that will illustrate a twodimensional drawing of the room layout with measurements and total room layout, which can be sent to an architect for official blueprint design. Check out this website at htps://projectworkplace.cisco.com. Figure 4-8 illustrates one of the schematic drawings available on Cisco’s project workplace website. Figure 4-8 Project Workplace Meeting Room Design Room Design for Noise Reduction You learned about sound behavior in the beginning of the chapter. Understanding that sound behavior can help identify external noises that can ruin a call, and it can help identify appropriate measure to take so that ideal conditions are met for premium audio quality within a meeting room. A great deal of emphasis has been placed on technical components that help improve sound quality. Such components include using appropriate microphone, speakers, and cables. Using balanced audio cables instead of unbalances, and proper placement of microphones and speakers within the room. Beyond these technical measures there are many other steps that can be taken to improve audio quality if you understand the behavior of sound. It is important to take steps to eliminate as much external noise as possible. First, the location of the meeting room is very important. This may not always be within your control, but when designing a new room, or preparing for a build-out of an office space, there are some key aspects you should look for in the meeting room location. When possible, select a location that is as Quiet as possible. Usually this will be an interior room, with no windows, and away from a main walkway. The less foot traffic that exists outside the room, the less chance of unwanted noise from the office interfering with a call. Locating the room on the interior of the building will keep it away from windows where noise from outside the building can interfere, such as from a siren, car horn or airplane. Special consideration should be given to the size of the room as well. The larger and more open the room, the more likely that sounds will tend to echo and become distracting. If this room is being custom built, then other consideration can be included, such as insulating the walls and providing a solid door without sidelights, which are windows in the sides of the door. Most often, customizing the previous aspects of a room are not possible; however, there are several other modifications that can be made to a meeting room to improve the sound quality: If there are windows in the room, hanging curtains will help reduce outside noise. Replacing ceiling tile with tiles higher rated for noise reduction with provide a noticeable change, along with acoustical panels that can be hung on the walls. There are padded place mats that can be used on conference tables that will help remove some of the echo in a room. The floors should always be carpeted, but if they’re not then placing area rugs will also help with echo and reverberation. Believe it or not, placing a plant or two in a meeting room not only livens the place up, but it will help with the sound quality too. Plus, plants love it when you talk to them, so they should be happy in a room built for talking. Knowledge is power is time is money. Or, if you watch the TV sitcom “Parks and Recreation”, then “time is money, money is power, power is pizza, and pizza is knowledge.” Either way, you cannot dispute the importance of knowledge. When it comes to soundproofing a room, educating the staff in the office is an essential step. Congregating outside the meeting room should be discouraged. The door should be closed when the room is in use to help quiet external sounds. Notifying others that a meeting is in progress will help keep people mindful of what is happening around them. If the meeting room is in a location were external sounds cannot be eliminated, then educating staff to mute the microphone unless speaking will help prevent distractions. Not all calls are from a quiet meeting room with a door. If using a software endpoint or a phone that supports headphones, the use of headphones and a small microphone can help reduce the external sounds.