IS&T Service Delivery Service Level Service Design Service Catalog

Key IS&T
Management
Charter: Technical Charter: Database Asset & Configuration Management
Non-IS&T
Design Meeting Design Meeting
SLAs
Hyperlink BMC Remedy
Service Request Ticket
Charter: Enterprise
Architecture Group
BMC Remedy
Configuration Item Ticket
Incident Management Service Submitting Help
Tickets
Strategy
BMC User Guide
IS&T Asset Asset Management
Management BMC User Guide
BMC Remedy Charter: Director’s
Incident Ticket Meeting

CMDB User Guide

IS&T Incident Managing Incidents BMC User Guide
Management BMC User Guide BMC
Remedy
CMDB

Security: Security: Incident

Business Management
Continuity Program Policy
Management #:IS-0805
Program Quality Control Management

IS&T Quality Control IS&T Quality Control

Management Test Automation
Service
Operation

IT Library
Operational Process
& Procedures
– All Groups –
Service
Transition

Release Charter:
Problem Management Management Governance
Meeting

IS&T Release
Management
BMC Remedy Service Change Management
Problem Ticket Reporting
Submitting & PCR Process
Implementing PSR Process
Generating Reports Infrastructure
BMC User Guide BMC Remedy Changes
IS&T Problem
Change Request Ticket BMC User Guide
Management
Deployment
Management
IS&T Infrastructure Charter: Change
Change Management Management IS&T Deployment
Board Management