02/03/56

(communication)

(Communication)
.

Verbal and Nonverbal Communication

Verbal Communication - (Sender)
Nonverbal Communication - (Receiver)
BBody
d LLanguage - (Message)
Use of Space
- (Channel)

(Communication process)

(transmission phase)
Message
g Encoding
g of Communication Decoding
g of Message
g (feedback phase)
Intended Message Channels Message Received

Sender Receiver

Perception

1
 02/03/56

One-way Communication

( )

Two-way Communication

( )

( )
1 (source) 3 (encoding)
(originator) (sender)

2 (message)

( ) ( )
4 (channel) 5 (receiver)
(medium)
6 (decoding)

2
 02/03/56

( )

( )
(perception) (ambiguity)
(status of the
communicator))
(defensiveness)
(nonverbal
(poor listening)
communication)
(differences in language and culture)

( ) ( )

3
 02/03/56

( )

Downward communication
Upward communication
Horizontal communication

1. 1.
2. 2.
33. 33.
4. 4.
5. 5.

4
 02/03/56

1. 6.
2. 7.
3. 8.
4. 9.
5. 10.

1.
2.
3.

(distortion)
(rumors and the
g p )
grapevine)
(information overload)
(narrow viewpoints)
(authority and status
levels)

5
 02/03/56

( )
(organizational culture)
(structural restrictions)
(diversity issues)

(The Wheel)
(boundary differences)
(The Chain
Chain))

( )

(The All Chanel Network)

(The Circle)
* *