HP Indigo Division Technical Note

Proprietary and Confidential

TN Number: 670 Date: 18 Feb 03 Responsible engineer: Moshe Katan

System:
hp indigo press 1000, e-Print pro+, TurboStream, Platinum
hp indigo press s2000, Omnius MultiStream
hp indigo press ws2000, Omnius WebStream
UltraStream 2000
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Subject: Solution for a computer boot problem

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1. Purpose
To inform the field how to fix a computer boot problem

2. Background
Some computers fail to boot, mainly first thing in the morning, and the monitor
does not indicate that the computer is on. A specific Boot ROM chip on the
VCORN I causes these bad boots and, in Pentium 4 computers, causes the
status screen (see fig. 1, attachment) to display an error message ("PCI
detection error") and generate a beep.

These faulty chips are produced by Integrated Silicon Solution, Inc. (ISSI). If the
Boot ROM chip on the VCORN I indicates that it is an ISSI chip, it must be
replaced with a chip from a different manufacturer.

3. Instructions
Follow instructions in attachment Solution for a computer boot problem

4. Part Numbers
P/N PRE-1810-51 Boot ROM chip
P/N MTZ-2000-00 PLCC extractor

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5. Documents
N/A

6. Note
None

7. Feedback
Send to Moshe.Katan@hp.com.

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