501500192.

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Scorecard Telefonica

Telefonica Requirements
Score Score (weighted)
Operations (Logistics and Purchasing) 20% -
Excellence Weight 0 1 2 3 4 (0 to 4) (Weighted)
Effectively rectifies shipping discrepancies (short
shipment, pallets and boxes damages) 100% 5% <70% 70-79% 80-89% 90-99% 100%
Provide access to an effective system for checking
order status Y/N 5% N Y
Demonstrates adequate flexibility in re-scheduling
purchase orders (changes) Y/N 25% N Y
Pre-alert 100% 5% <70% 70-79% 80-89% 90-99% 100%
Delivery documentation 100% 5% <70% 70-79% 80-89% 90-99% 100%
Flexibility of order quantity Y/N 10% N Y
Product availability at launch 2 weeks 25% >5 weeks 5 weeks 4 weeks 3 weeks 2 weeks
On time delivery at warehouse 100% 20% <70% 70-79% 80-89% 90-99% 100%
100% Score Score (weighted)
Account Management 15% -
Excellence Weight 0 1 2 3 4 (0 to 4) (Weighted)
Responsiveness Very good 15% very bad bad average good very good
Supplier treats our relationship as a partnership Very good 15% very bad bad average good very good
Ability to resolve local issues efficiently Very good 25% very bad bad average good very good
Consistency in follow-through Very good 15% very bad bad average good very good
Proactive in communication Very good 15% very bad bad average good very good
Account execs easy to access Very good 15% very bad bad average good very good
100% Score Score (weighted)
Product Quality 20% -
Excellence Weight 0 1 2 3 4 (0 to 4) (Weighted)
Failure rates 0.65% 40% ≤ 2% ≤ 1,75% ≤ 1,50% ≤ 1,25% ≤ 1%
Suppliers new products are free from quality issues
that affected previous products Y/N 30% N Y
Dead-On-Arrival (DOA) 0.50% 30% ≤ 1,25% ≤ 1% ≤ 0,75% ≤ 0,50% ≤ 0,25%
100% Score Score (weighted)
Marketing 20% -
Excellence Weight 0 1 2 3 4 (0 to 4) (Weighted)
Provides new products and features in time to meet Among the least attractive in Above Average Among the most attractive in
Below average attractiveness Average Attractiveness
market needs The most 10% portfolio Attractiveness portfolio
Meets < 40% of needs Meets 40% to 60% of needs Meets 60% to 80% of needs Meets 80% to 100% of needs Meets 100% of needs
Attractive products and wide portfolio 100% 30%

Very ineffective Below average effectiveness Average effectiveness Above average effectiveness Very effective
Effectiveness of brand advertising programs Very Effecttive 15%
Supplier has an effective coop mk program with us 100% 20% Meets < 40% of needs Meets 40% of needs Meets 60% of needs Meets 80% of needs Meets 100% of needs
Cost competitiveness 100% 25% Meets < 40% of needs Meets 40% of needs Meets 60% of needs Meets 80% of needs Meets 100% of needs
100% Score Score (weighted)
Product and Technology 15% -
Excellence Weight 0 1 2 3 4 (0 to 4) (Weighted)
Regularly exceeds Consistently exceeds
Does not meet requirements Seldom meets requirements Meets requirements
Products meet all required technical features All 25% requirements requirements
Delivers technology that is relevant to our business Not aligned to business 20% to 40% relevant to 40% to 70% relevant to 70% to 90% relevant to Pivotal to meeting business
objectives 100% Objetives 25% objectives business objectives business objectives business objectives objectives
Provides adequate resources and technical Regularly exceeds Consistently exceeds
Does not meet requirements Seldom meets requirements Meets requirements
assistance to support the products All 25% requirements requirements
Quality in materials and finishing (CMF) 100% 25% Met < 25% Met 25% to 50% Met 50% to 75% Met 75% to 100% Met 100%
100% Score Score (weighted)
Service 10% -
Excellence Weight 0 1 2 3 4 (0 to 4) (Weighted)
Service organization closes field issues in a timely 95% Closed in more than 10
95% Closed within 10 Days 95% Closed within 8 Days 95% within 4 Days 95% Closed within 2 Days
manner 95 % 2 days 25% Days
Ability to resolve local issues efficiently 100% 25% Meets < 40% of needs Meets 40% of needs Meets 60% of needs Meets 80% of needs Meets 100% of needs
70% to 79% of customers 80% to 89% of customers 90% to 94% of customers
< 70% of customers covered 95% + of customers covered
Service centers are located conveniently 100% 25% covered covered covered
< 85% training completed 85% to 89% training 90% to 94% training 95% to 97% training 98% + training completed
Effectiveness of technical continuous training 100% 25% within 2 weeks completed within 2 weeks completed within 2 weeks completed within 2 weeks within 2 weeks

TELEFONICA MOVILES ESPAÑA Confidencial 12/01/2020 Página 1

 KPI Tracking Sheet
Logistics 1 = in Conformance ; 0 = Non-Conformance

Product Packaging Requirements

On Time Delivery at Warehouse

Delivery Documentation
EUR-pallets
Pre-alert

Delivery Date Comments

7/4/2005 1 1 1 1 1 1
7/11/2005 1 1 1 0 1 1 missing Packing Lists
7/13/2005 1 1 1 1 1 1
7/14/2005 1 1 0 0 0 1 2 Oneway-pallets (out of 50); missing Packing Lists; pallet height >135cm
7/18/2005 1 1 1 0 1 1 missing Packing Lists
7/20/2005 1 1 1 1 1 1
7/22/2005 1 1 1 1 1 1
7/26/2005 1 1 1 0 0 1 missing Packing Lists; pallet height > 135cm
7/28/2005 1 1 1 0 1 1 missing Packing Lists
7/29/2005 1 1 1 1 1 0 late delivery

# of Deliveries 10
# of Conformities 10 9 5 8 9
100% 90% 50% 80% 90%