Professional Documents
Culture Documents
60%
50% .
40%
70% 70% Customer Satisfaction
85% 85%
2
On time Delivery
20%
115% 115% Quality
120% 120%
0% People (Training)
Customer OTD Quality People
2
Goal Actual
On time Delivery: ≥80% of assigned projects/changes Fully implement the BTS Performance Management
delivered on time 90% / 80% 50% Audits Findings reduction against 2017 ≤ 13-Feb-00 73 / 44 Process (all BTS units) 60% / 100%