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  • Dashboards Gauge Bullet Historical v2

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    Eriel Ramos-Pizarro
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    The Business Technology Services Department Governance & Strategy Unit has set the following goals for FY 2018 ending 30 June 2018: 1) Meet or exceed metrics for on-time delivery (≥80%), quality (no critical/high errors), customer satisfaction (≥85%), and employee training hours (≥40 hours per employee). 2) Implement a risk management program and conduct internal risk assessments and audits to reduce audit findings by 50% compared to 2017. 3) Define frameworks for web pages, policies/procedures, and performance management and ensure their completion within set timelines and without critical errors.

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    The Business Technology Services Department Governance & Strategy Unit has set the following goals for FY 2018 ending 30 June 2018: 1) Meet or exceed metrics for on-time delivery (≥80%), quality (no critical/high errors), customer satisfaction (≥85%), and employee training hours (≥40 hours per employee). 2) Implement a risk management program and conduct internal risk assessments and audits to reduce audit findings by 50% compared to 2017. 3) Define frameworks for web pages, policies/procedures, and performance management and ensure their completion within set timelines and without critical errors.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    10 views3 pages

    Dashboards Gauge Bullet Historical v2

    Uploaded by

    Eriel Ramos-Pizarro
    The Business Technology Services Department Governance & Strategy Unit has set the following goals for FY 2018 ending 30 June 2018: 1) Meet or exceed metrics for on-time delivery (≥80%), quality (no critical/high errors), customer satisfaction (≥85%), and employee training hours (≥40 hours per employee). 2) Implement a risk management program and conduct internal risk assessments and audits to reduce audit findings by 50% compared to 2017. 3) Define frameworks for web pages, policies/procedures, and performance management and ensure their completion within set timelines and without critical errors.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Business Technology Services Department

    Governance & Strategy Unit


    FY 2018 Goals & Objectives

    For the Period Ending 30 June 2018


    Governance & Strategy
    2
    90% 70% 70%
    85% 85% 2
    80%

    115% 115%
    120% 120%

    70% 70% Customer Satisfaction


    85% 85%
    2
    On time Delivery
    115% 115% Quality
    120% 120%
    People (Training)
    OTD
    2
    Prior Actual

    Risk Management, Audits &


    Support Services Governance
    Compliance
    Current Quarter Metrics Year-to-Date Weighted Score Current Quarter Metrics Year-to-Date Weighted Score Current Quarter Metrics Year-to-Date Weighted Score
    120% 120% 1 20%

    100% 100% 1 00%


    1.07382044817
    0.99444444444
    80% 0.92321428571 927 80% 80%
    4444 0.93773014705
    4286 8823
    60% 60% 0.72572990867 60%
    5799
    40% 40% 40%
    0.49230769230
    20% 20%
    7692 20%

    Fail Below 0% Fail Below 0%


    Fail Below Meets 0%
    Meets Exceeds Meets Exceeds Exceeds
    Mar 2018 Jun 2018 Sep 2018 Dec 2018 Mar 2018 Jun 2018 Sep 20 18 Dec 2018 Mar 2018 Jun 2018 Sep 2018 Dec 2018
    Individual Metrics per Rating Class
    Budget: ≤100% Investment Ratio (Actual vs. Final Approved Complete Annual BTS Policies & Procedures Revision on
    Budget): Projects #N/A time and with no critical or high errors 43% / 100%
    Implement Risk Management Program plus one (1)
    Internal Risk Assessment By 31-Mar-18 75% / 100%
    Complete Annual BTS Policies & Procedures Certification
    Define Web Pages Framework 100% / 100% on time and with no critical or high errors #N/A

    On time Delivery: ≥80% of assigned projects/changes Fully implement the BTS Performance Management
    delivered on time 90% / 80% 50% Audits Findings reduction against 2017 ≤ 13-Feb-00 73 / 44 Process (all BTS units) 60% / 100%

    Process Improvement: Assess Performance & Improve


    Quality: No Critical/High Errors in Deliverables 100% / 100% Define and evaluate (monitor) Critical/High Controls By 30- Measurably #N/A
    Sep-18 100% / 100%
    People: Training Hours per Employee ≥ 40 33 / 40 People: Training Hours per Employee 18 / 40
    Responsiveness: Customers Satisfaction ≥ 85% #N/A Responsiveness: Customers Satisfaction #N/A Responsiveness: Customers Satisfaction 100% / 85%
    80% Data Red Yellow Green
    Blank 0% 0% 0% 0% 0%
    ValMinus 75% 75% 0% 75% 0%
    ValPlus 85% 10% 0% 85% 0%
    Bar 100% 15% 100% 100% 100%

    Green

    Yellow

    Red

    0% 10% 20% 30% 40% 50% 60


    0% 10% 20% 30% 40%
    10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
    % 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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