Balanga PDF

INTRODUCTION Balanga City eServices Program
“Reaching the hands of every Balangueno using modern technology.”

THE BALANGA CITY CITIZEN’S CHARTER
1. Balanga.gov (cityofbalanga.gov.ph). The website is in accord with the City Government’s
mandate, being a fast-developing and progressive City, to act accordingly on inquiries,
suggestions and mostly, sentiments from our fellow Balanguenos through on-line interaction
The crusade for good governance and a red tape-free bureaucracy has been
at city guestbook and forums. Parts of the weekly website maintenance are weekly updates
the battle cry of all government institutions nowadays. Yet, it is ironic to note that in and news articles to inform the people on how the present leaders of the city government of
spite of the wonders brought about by information and communications technology Balanga work on the welfare and progress of its people.
(ICT) that makes our workloads and transactions fast and efficient, the delivery of
frontline services is still far below standard, especially in terms of quality and  eBrochures. A compilation of City Departments’ services offered through online
timeliness. brochures. Hard copies are readily available and can be found at the desk of an
information officer of the day in front of the city hall lobby.
The problem is due to voluminous requirements, i.e. seemingly endless
processes and worst, the red tape mentality prevalent in almost all government  Galing Balangueno News Quarterly. The City Government’s promotion and
offices, agencies, local government units (LGUs) and government-owned and - advocacy campaign is realized through the publication of a City newsletter every
controlled corporations (GOCCs). quarter for promotional campaigns concerning the City’s accomplishments and
competitive edge in terms of good governance, tourism and investment
opportunities. “We believed that a well-informed public is a well reformed
To combat the illness, a cure was offered using Republic Act (RA) No.
citizenry."
9485, otherwise known as the Anti-Red Tape Act of 2007, which mandated
government offices to come up with a “Citizens’ Charter” – a document whose  COB News Network is the local broadcasting channel of the City of Balanga. Airing
strong interest is to improve transparency, integrity, efficiency and accountability in through different platforms like cable TV, Radio station and social media such as
public service. Facebook, Youtube, Twitter and Instagram.
Thus, guided and armed by this locally-crafted Balanga City Citizens’  City Ordinance Library. A compilation of City ordinances and resolutions.
Charter, our employees will now be more capable and equipped in the delivery of
sterling public service, not only because of the depth of access it allows, the depth of 2. Balanga City Citizens’ Charter.A guidebook that describes the key services of the City
knowledge it reveals, the depth of attention to citizens it provides, but also because Government, which could be used when there is no access to internet. In particular, the
the charter allows the citizens – our clientele – to monitor our performances and guidebook contains detailed descriptions of services with step-by-step guides in availing of the
participate in our policy-making and processes. services, the standard response time for its delivery and City Government officials and
personnel responsible for the operations.
The Balanga City Citizens’ Charter is very timely as we embrace ourselves
in our quest to make Balanga a truly World Class University Town by the year 2020
and at the same time, to continue strengthen our frontline services towards a City
free of abuse and corruption and with due regard for the rule of law!
i
Maps of Balanga City Government Offices
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CITY HALL ANNEX
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Republic of the Philippines I. MAYOR’S CLEARANCE, CERTIFICATE OF GOOD MORAL
Province of Bataan CHARACTER, TAX EXEMPTION AND RESIDENCY
City of Balanga
ABOUT THE SERVICE
Balanga University Town 2020 A Mayor’s Clearance is usually required when applying for Local and
Overseas employment as well as individuals who are applying for license for
Executive Services firearms ownership.
The Certificates of Good Moral Character is issued to individual (students,
Office of the City Mayor
Hon. Francis Anthony S. Garcia – City Mayor job applicants) as required by institutional agencies like schools (for enrolment) and
Contact Nos.: (047) 237 3510; 237 2256 employment agencies (for job placement). It may also be issued for reference
Telefax No. (047) 237-2969 purposes.
Email Add. : cmo.cob@gmail.com The Certificates of Tax Exemption is issued to unemployed or indigent
clients for scholarship application and for Summer Program for Employment of
Students (SPES).
CLIENTS:
 Bonafide residents of the City

 Indigent residents
 Unemployed Resident of Balanga City
 Students
 Job Applicants
 Firearms Owners
REQUIREMENTS:
For Mayor’s Clearance& Certificate of Good Moral Character:
 Police Clearance
Vision:  Barangay Clearance
 Cedula
The City of Balanga envisions to be a world class University Town by the year 2020. With an  Official Receipt from the City Treasurer’s Office
empowered populace whose educational and economic growth is highly supported by the
university structure, the city aims to become the center of political, cultural, economic, and social For Certificate of Tax Exemption:
influence throughout the province of Bataan.
 Barangay Certificate of Indigency
Mission:
To establish a three-way partnership among government, business and academe with the purpose For Certificate of Residency:
of attracting outstanding educators and highly intellectual and promising students to the
university town. The result: an influx of dynamic entrepreneurs and investors that will deliver the  Barangay Clearance
needed reforms to create a potent and technologically advanced city with improved quality of  Cedula
life.  Official Receipt
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SCHEDULE OF SERVICE AVAILABILITY: REQUIREMENTS:
Monday Tuesday to Friday For Medical / Burial:

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m  Medical Certificate / Death Certificate
 Medical Prescription and Hospital Bill / Funeral Bill / Contract
(No Lunch Break and on any other time as the need arises)
 Birth Certificate / Marriage Contract (Photocopy)
HOW TO AVAIL OF THE SERVICE:
 Letter addressed to the City Mayor
S  Community Tax Certificate (Photocopy)
SERVICE DURATION PERSON
T APPLICANT
PROVIDER OF IN
FEES &
FORMS
 CSWD Certificate of Indigency
E / CLIENT CHARGES
ACTIVITY CHARGE
P For Review:
1 Submit Review the 5 minutes Community PHP 60.00 None
documents to completeness Affairs  Registration Form
the receiving of the Officer II
staff. submitted
 Handwritten letter addressed to Mayor requesting review
documents. assistance
2 Prepare 5 minutes Community None None  Barangay Certificate of Indigency
Clearance / Affairs  CSWD Certificate of Indigency
Certification. Officer II
 Certificate from the school as proof that he/she is not recipient of
3 Sign the 5 minutes City Mayor None None any scholarship program
Certification.
 Birth Certificate
4 Claim Release the 5 minutes Community None Mayor’s
Mayor’s Clearance / Affairs Clearance/Cer  Assessment form / Statement of Account
Clearance/ Certificate. Officer II tificate Of
Certificate. Issue Good Moral SCHEDULE OF SERVICE AVAILABILITY:
Certified Character/Tax
True Copy of Exemption Monday Tuesday to Friday
the 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
Certificate,
signed by the Executive (No Lunch Break and on any other time as the need arises)
Executive Assistant
Assistant. IV HOW TO AVAIL OF THE SERVICE:
(Processing time may exceed 20 minutes depending on the completeness of the
requirements and other minimum supporting documents) S
T APPLICANT/ FEES &
PROVIDER OF IN FORMS
E CLIENT CHARGES
II. MEDICAL / BURIAL and REVIEW ASSISTANCE P
ACTIVITY CHARGE
1 Submit documents Review the 30 minutes Day Care None CSWD
ABOUT THE SERVICE to the CSWD. completeness of Worker II Assessment
the submitted Form
City Residents can avail of medical and burial assistance from the Office of documents. Issue (CSWD)
CSWD Indigency
the City Mayor especially those who are financially incapable of bearing the cost of certificate, and
such expenses interview. Advise
the client to return
CLIENTS: after three days for
the release of
 Senior Citizens assistance.
 Indigent Families 2 Submit documents Log the received 5 minutes Adm. None None
 Unemployed people and sick people who are undergoing long term issued by the documents from Assistant VI
CSWD to the CSWD.
medication receiving staff.
 Resident of Balanga taking board examination (for review assistance)
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3 Approve the 5 minutes City Mayor None None SCHEDULE OF SERVICE AVAILABILITY:
amount of
financial Executive Monday Tuesday to Friday
assistance based Assistant IV
on the assessment 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
from CSWD.
4 Preparation of 5 minutes Admin. None None (No Lunch Break and on any other time as the need arises)
voucher Assistant VI
5 Sign the voucher 5 minutes Executive None None
Assistant IV S
T APPLICANT FEES &
City Mayor E / CLIENT CHARGES
ACTIVITY CHARGE
/City P
Administrator 1 Fill-up the Check and 5 minutes Community None Ambulance
6 Process voucher at 5 Days Budgeting None None Information review the Affairs schedule
Budget, Aide (CBO) Form. Information Officer III form
Accounting & Admin Form.
Treasurer’s Office. Officer IV 2 Wait for the Check the 5 minutes Community None None
(CAIAO) confirmation availability of Affairs
Ticket of the ambulance and Officer III
Checker availability. driver.
(CTO) 3 Schedule the 5 minutes Community None None
Supervising trip. Affairs
Admin Officer III
Officer
(CAIAO) (Processing time may exceed 15 minutes depending on the completeness of the
7 Claim Stub Issuance of stub 5 minutes Adm. None Claim Stub requirements and other minimum supporting documents)
Assistant VI Form
8 Receive cash for Release of 5 minutes Treasurer’s None Financial IV. MEDICINE ASSISTANCE
the financial Financial Office. Assistance
assistance. Assistance. ABOUT THE SERVICE
(Processing time may exceed 1and 1/2 hour depending on the completeness of the Available for indigent clients seeking medicine assistance instead of
requirements and other minimum supporting documents) financial assistance for outpatient cases. They can avail a maximum of P300.00
worth of medicines.
III. AMBULANCE SERVICE CLIENTS:
ABOUT THE SERVICE  Bonafide resident of the City
Ambulance service is provided to indigent patients from the City and from  Member of indigent families
other nearby towns, free of charge, including the driver but the gasoline consumption
REQUIREMENTS:
is to be shouldered by the client.
 Medical Prescription
CLIENTS:
 Bonafide resident of the City
 Member of indigent families SCHEDULE OF SERVICE AVAILABILITY:
 Indigent patients from nearby municipalities Monday Tuesday to Friday
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
REQUIREMENTS:
 None
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HOW TO AVAIL OF THE SERVICE:  List of Principal Sponsors
 Usually every other Tuesday scheduled at 10:00 in the morning
S
T APPLICANT FEES &
E / CLIENT
PROVIDER OF IN
CHARGES
FORMS VI. PLANS AND PROGRAMS
ACTIVITY CHARGE
P
1 Submit Review the 2 minutes Community None Medicine  IskolarBalangueño
documents to completeness of the Affairs purchase  Galing Card
the receiving submitted Officer II order  eLGU
staff. documents. form
2 Check the Community None None
 Barangay Week
5 minutes
availability of the Affairs  TeachNology
requested Officer II  Barangay On-line
medicines.
 Balanga Wetland Park
3 Approve medicine 2 minutes Executive None None
assistance. Assistant IV  Barangay Learning Hub
4 Claim Release Medicines/ 3 minutes Community None Purchase  Trainings and Seminars (EDUChild)
Medicines/ Issue Medicine Affairs Order  GalingBalangueño Incentive (for Class Valedictorian and Salutatorian)
(P.O.). Purchase Order Officer II
(P.O.).
(Processing time may exceed 12 minutes depending on the completeness of the
requirements and other minimum supporting documents)
For Recommendations, Suggestions and Complaints please contact:
V. PUBLIC ASSISTANCE
Ms. Abigail G. Tan
ABOUT THE SERVICE Executive Assistant IV
Availing of public assistance is free of charge for all residents of Balanga 2nd Floor City Hall Bldg., City Hall Road, Poblacion, Balanga City Bataan 2100
City. These are the services of the Office of the City Mayor offered to the public, Tel.No. (047) 237-3510; 237-2256
with separate requirements in each service. Telefax No. (047)237-2969
Email Add. : gailgtan@gmail.com
CLIENTS:
 Senior Citizens For more Inquiries please contact:

 Indigent Families
 Unemployed people and sick people who are undergoing long term Ms. Remedios G. Santos
medication Community Affairs Officer III
Email Add. : jogie.garcia@gmail.com
REQUIREMENTS:
1. For Job Recommendations
Ms. Girlie H. Milaño
 Bio-data or Curriculum Vitae
Administrative Assistant VI
 Barangay Certificate of residency Email Add. : vampire_angel_03@yahoo.com
2. For Endorsement
 Request letter
 Bio-data 2nd Floor City Hall Bldg., City Hall Road, Poblacion, Balanga City Bataan 2100
3. For LibrengSakay – going to Manila Tel.No. (047) 237-3510; 237-2256
 Personal letter addressed to the City Mayor Telefax No. (047)237-2969
4. For Civil Wedding
 Marriage License
 Date/Time of wedding/Venue
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Republic of the Philippines I. JOB RECOMMENDATIONS
Province of Bataan
City of Balanga ABOUT THE SERVICE :
The services intends to provide employment opportunities to constituents

Balanga University Town 2020 seeking job placement to government offices and private business establishments,
firms and companies by issuing job recommendation letters or employment
Administrative Services references attesting to the qualities, characteristics and capabilities of the persons
being recommended to add weight to their applications for employment.
Office of the City Administrator CLIENT :

Mr. Rodolfo H. De Mesa – City Administrator
Contact No.: (047) 237-0721; Telefax: (047) 237-2969 - Job Seekers
Email Add. :admoffice.cob@gmail.com - Unemployed Residents of Balanga City
REQUIREMENTS:
- Cover Letter
- Resume, Bio-Data or Curriculum Vitae
- Diploma
- Transcript of Records
- Training Certificates
- Eligibility Certificates
SCHEDULE OF SERVICE AVAILABILITY:

Monday Tuesday to Friday
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m

S
SERVICE DURATION
T APPLICANT PERSON IN FEES &
Vision: E
P
/ CLIENT
PROVIDER OF
ACTIVITY
CHARGE CHARGES
FORMS
1 Submit the Receive and 1minute Clerk None None

“A sound, committed and result-oriented administration of the City Government’s required forms rubber-stamp the
affairs aimed at creating an atmosphere of transparency to gain public trust and /documents. cover letter.
confidence.” Assign transaction
tracking number to
the cover letter.
Mission: Log the
“ transaction to the
Record Book
“We endeavor to implement plans and strategies for functional organizational 2 Wait to be Encode the 1 minute Admin. Officer None None
management and dynamic administration in order to ensure that all programs and called in. transaction details III
schemes are properly implemented thru efficient monitoring and continuous to the Document
coordination of work of all offices of the City Government”. Tracking System
(DTS).
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3 Introduce self Interview the 5 minutes City Administrator None None REQUIREMENTS:
and submit for client.
interview.
Evaluate the
- Cover Letter
qualifications and - Social Case Study
credentials of - Clinical Abstract
client.
Determine which
company to refer
the client to for job Monday Tuesday to Friday
placement. 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
4 Wait for the Draft and print the 1 minute Admin. Officer None None
recommenda- recommendation III
tion letter to letter. (No Lunch Break and on any other time as the need arises)
be printed.
5 Wait for the Review and 1 minute City Administrator None None HOW TO AVAIL OF THE SERVICE:
recommenda- approve the draft
tion letter to recommend-dation
be signed letter S
T APPLICANT/ FEES &
Sign the E CLIENT CHARGES
ACTIVITY CHARGE
recommendation P
letter 1 Submit the Receive and rubber 1minute Clerk None None
6 Receive the Release the signed 1 minute Clerk None Recommen required forms/ stamped the cover
signed recommend-dation -dation documents. letter.
recommenda- letter letter Assign transaction
tion letter tracking number to
File and keep the the cover letter.
receiving copy for
record purposes Log the transaction
(Processing time may exceed 10 minutes depending on the completeness of the to the Record Book.
2 Wait to be Encode the 1 minute Admin. None None
requirements and other minimum supporting documents) called in. transaction details to Officer III
the Document
Tracking System
(DTS)
II. MEDICAL & HEALTH CARE REFERRALS
3 Introduce self Interview the client. 5 minutes City None None
ABOUT THE SERVICE : and submit for Administrator
interview. Evaluate the client’s
social case study
The service intends to improve access to quality health services at the report.
grassroots level, as well as to provide medical and health care assistance to Determine which
constituents with low income by issuing medical and health care referrals to agency to refer the
government agencies, philanthropic organizations and foundations with social care client to for medical
assistance.
services. It also underscores the City Government’s pursuit for revitalized health 4 Wait for the Draft and print the 1 minute Admin. None None
care services for those who are most in need. referral letter to referral letter Officer III
be printed and
CLIENT : signed.
5 Wait for the Review and approve 1 minute City None None
- Indigent Patients referral letter to the draft referral Administrator
- Indigent Residents of Balanga City be signed. letter
Sign the referral

letter
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6 Receive the Release the signed 1minute Clerk None Referral Log the transaction
signed referral referral letter letter documents to the
letter Record Book
File and keep the 2 Wait to be Encode the 1 minute Admin. None None
receiving copy for called in. transaction details Officer III
record purposes to the Document
(Processing time may exceed 10 minutes depending on the completeness of the Tracking
System(DTS)
requirements and other minimum supporting documents)
3 Introduce self Interview the client. 5 minutes City None None
and submit for Administrator
III. “LIBRENG SAKAY” ASSISTANCE PROGRAM interview Evaluate the
urgency of the
ABOUT THE SERVICE : client’s purpose for
travel.
The service intends to provide free ride and transportation assistance to Determine whether
or not to grant the
indigent constituents and marginalized public vehicle passengers with hope that any client’s request for
amount they could save from fare would be a help to their other needs, especially “libreng sakay”.
those who have urgent reasons to travel to Metro Manila, i.e. seek medical treatment 4 Wait for the Draft and print the 1 minute Admin. None None
and/or hospitalization, attend the wake of immediate family members, pursue job request letter request letter Officer III
for “libreng addressed to bus
opportunities, etc., by issuing request letters to accredited bus companies based in sakay” to be company.
the City under corporate social responsibility (CSR) programs. printed
5 Wait for the Review and 1 minute City None None
CLIENT : request letter approve the draft Administrator
to be signed request letter.
- Indigent Residents of Balanga City
Sign the request
letter.
SCHEDULE OF SERVICE AVAILABILITY: 6 Receive the Release the signed 1minute Clerk None Letter
signed request request letter. for
Monday Tuesday to Friday letter. “libreng
File and keep the
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m receiving copy for
sakay”
record purposes.
(No Lunch Break and on any other time as the need arises) (Processing time may exceed 10 minutes depending on the completeness of the
required forms and other minimum supporting documents)
REQUIREMENTS:
- Cover Letter
IV. “GALING BALANGUEŃO” INCENTIVES &REWARD PROGRAM
- Barangay Certification of Indigency
ABOUT THE SERVICE :
HOW TO AVAIL OF THE SERVICE :
S
The service intends to provide cash incentives and/or reward to constituents
SERVICE DURATION FEES & who have brought great honor to the City with their exemplary performances, i.e.
T APPLICANT PERSON IN
PROVIDER OF CHARGE FORMS
E / CLIENT
ACTIVITY
CHARGE
S
ranking among the Top 10 passers of Board, Bar or Civil Service examinations,
P winning in regional, national or international academic, skills, talents or sports
1 Submit the Receive and rubber- 1 minute Clerk None None competitions, etc .It also promotes outstanding performance among Balangueños
required stamp the cover
forms/ letter. who to make them sources of encouragement to others who aspire to make distinct
documents. names for themselves.
Assign transaction
tracking number to
cover letter
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CLIENT : 5 Wait for the Review and approve the 1minute City None None
certificate of draft certificate of Administrator
- Balanga City Residents recognition recognition
to be signed
- Graduates of Balanga City Schools 6 Receive the Release the certificate 1minute Clerk None Certificate
- Non–Residents Studying in Balanga City Schools signed of recognition of
certificate of Recognition
REQUIREMENTS: recognition
(Note :
- Cover Letter certificate of
- News Clippings recognition
- Online News Articles entitles the
client to receive
- Certificates of Recognition P5,000 cash
- Merit Certificates incentive or
reward)
SCHEDULE OF SERVICE AVAILABILITY: (Processing time may exceed 10 minutes depending on the completeness of the
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m V. FINANCIAL ASSISTANCE & SUBSIDY PROGRAM
(No Lunch Break and on any other time as the need arises) ABOUT THE SERVICE :
HOW TO AVAIL OF THE SERVICE : The service intends to provide cash subsidy or grant to qualified individual
S or group beneficiaries that seek funding opportunities and financial support for
SERVICE DURATION PERSON various programs, projects and activities with public benefit or whose objectives are
T APPLICANT FEES &
E / CLIENT
ACTIVITY CHARGE
CHARGES inherently public in nature. It particularly encourages individual or group efforts for
P the common good and emboldens constituents into actions imbued with public
1 Submit the Receive and rubber 1 minute Clerk None None
required stamp the cover letter interest, especially those that focuses on identified beneficiaries or those which help
forms/ cultivate the artistic abilities and inclinations of the members, participants and
Assign transaction
documents
tracking number to the
audience.
cover letter
CLIENT :
Log the transaction to
the Record Book - Individual Residents of Balanga City
2 Wait to be Encode the transaction 1 minute Admin. None None
- Students, Government Employees, Professionals, Artists, Athletes, etc.
called in details to the Document Officer III
Tracking System(DTS) - Teams/Groups of Students or Residents of Balanga City
3 Introduce self Interview the client 5 City None None - Sangguniang Kabataan
and submit for
Review the supporting
minutes Administrator - Barangay-wide Associations and Federations
interview - City-wide Associations and Federations
documents to validate
the feat or - Province-wide Associations and Federations
accomplishment of the - Academic Institutions
client
- National Government Agencies (NGAs)
Determine whether or - Non-Government Organizations (NGOs)
not the feat or - Peoples Organizations
accomplishment is
outstanding and - Sectoral Groups
deserving of reward - Socio-Civic Organizations
4 Wait for the Draft and print the 1minute Admin. None None - Professional Organizations
certificate of certificate of recognition Officer III - Other LGUs
recognition
to be printed
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SCHEDULE OF SERVICE AVAILABILITY: Attach approval slip to
letter of request with
Monday Tuesday to Friday instruction to check the
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m appropriate amount of
assistance
4 Wait for the Check and determine 1 minute Admin. None None
amount of the appropriate amount Officer III
REQUIREMENTS assistance to of assistance to be
be determined extended (based on the
For Individuals, Teams or Groups: SP-Adopted Financial
- Cover Letter or Request for Financial Assistance Assistance Guidelines)
- Endorsement Letter from Punong Barangay or Head of School, Agency or 5 Wait for the Indicate amount of 1 minute City None None
Organization determined assistance to the Administrator
amount of approval slip
assistance to be
For Agencies, Organizations and Associations: indicated in the
- Letter of Request for Financial Assistance approval slip
- Project Proposal or Training Design 6 Wait for the Scan the letter of 1 minute Admin. None None
- SEC, DTI, or CDA Registration letter of request, together with Officer III
request to be the attached approval
scanned and slip
HOW TO AVAIL OF THE SERVICE : uploaded to
the DTS Upload the scanned
S copies to the Document
SERVICE DURATION Tracking System (DTS)
PROVIDER OF FORMS
E / CLIENT CHARGE CHARGES 7 Retrieve back Release the approved Clerk None Financial
ACTIVITY 1 minute
P the letter of request with the Assistance
1 Submit the Receive and rubber 1 minute Clerk None None request with the attached approval slip & Subsidy
required stamp the cover letter attached Program
forms/ approval slip
documents Assign transaction
(Note:
tracking number to the
Approved
cover letter
request entitles
Log the transaction to the client/s to
the Record Book get the amount
of assistance as
2 Wait to be Encode the transaction 1 minute Admin. None None indicated in the
called in details to the Officer III approval slip)
Document Tracking (Processing time may exceed 11 minutes depending on the completeness of the
System(DTS)
3 Introduce Interview the client/s 5 minutes City None None
self/selves and Administrator
submit for Review the urgency of
interview the request and VI. PUBLIC SERVICES & LOGISTICAL ASSISTANCE
authenticity of
submitted ABOUT THE SERVICE :
forms/documents
The service intends to provide non-monetary support facility and make
Determine whether the these available at all times to constituents with specific needs and wants or those
proposed program, who seek logistical support for various programs, projects and activities with public
project or activity has
public benefit or benefit or whose objectives are inherently public in nature. The facility covers
inherently public in delivery and universal provision of basic services for the public good, ranging from
nature health, social, cultural, educational, livelihood, environmental (i.e. garbage
collection), security, public works, etc.
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CLIENT :
Log the
- Individual Residents of Balanga City transaction to the
- Students, Government Employees, Professionals, Artists, Athletes, etc. Record Book
2 Wait to be called Encode the 1 minute Admin. None None
- Teams/Groups of Students or Residents of Balanga City in transaction details Officer III
- Sangguniang Kabataan to the Document
- Barangay-wide Associations and Federations Tracking
- City-wide Associations and Federations System(DTS)
- Province-wide Associations and Federations
3 Introduce Interview the 5 minutes City None None
- Local Government Units (LGUs) self/selves and client/s Administrator
- Academic Institutions submit for
Review the
- National Government Agencies (NGAs) interview
urgency of the
- Non-Government Organizations (NGOs) request and
- Peoples Organizations authenticity of
- Sectoral Groups submitted
forms/documents
- Socio-Civic Organizations
- Professional Organizations Determine
whether the
proposed
REQUIREMENTS program, project
or activity has
For Individuals, Teams or Groups: public benefit or
- Cover Letter inherently public
- Endorsement Letter from Punong-Barangay or Head of School, Agency or in nature
Organization Attach approval
slip to letter of
For Agencies, Organizations and Associations: request
- Cover Letter 4 Wait for the letter Scan the letter of 1 minute Admin. None None
- Project Proposal or Training Design of request to be request, together Officer III
- SEC, DTI, or CDA Registration (whatever is applicable) scanned and with the attached
uploaded to the approval slip
SCHEDULE OF SERVICE AVAILABILITY: DTS
Upload the
scanned copies to
Monday Tuesday to Friday the Document
Tracking System
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m (DTS)
5 Retrieve back the Release back the 1 minute Clerk None Public
HOW TO AVAIL OF THE SERVICE : letter of request request with the Services &
with the attached attached slip Logistical
S approval slip Assistance
SERVICE DURATION PERSON (Note : Approved
T APPLICANT/ FEES &
PROVIDER OF IN FORMS requests entitles the
E CLIENT CHARGES
ACTIVITY CHARGE client/s to be provided
P with the necessary
1 Submit the Receive and 1 minute Clerk None None public service or
required forms/ rubber stamp the logistical support)
documents cover letter
Assign
transaction (Processing time may exceed 9 minutes depending on the completeness of the
tracking number required forms and other minimum supporting documents).
to the cover letter
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Republic of the Philippines
Province of Bataan
City of Balanga
For Recommendations, Suggestions and Complaints please contact: Balanga University Town 2020
Mr. Rodolfo H. De Mesa Business and Investment Services

City Administrator
2nd Floor City Hall Bldg., Poblacion, Balanga City Bataan 2100 City License Permit & Franchising Office
Tel.No. (047) 237-0721 Mr. Noriel D. Dacion, Jr. – OIC Licensing Officer
Telefax No. (047)237-2969 Contact No. : (047) 613-6128
Email Add. : admoffice.cob@gmail.com Email Add. : lpfo.cob@gmail.com
For more Inquiries, please contact:
Mr. Rodolfo H. De Mesa

City Administrator
Allan Paul V. Torres

Administrative Officer III
2nd Floor City Hall Bldg., Poblacion, Balanga City Bataan 2100
Tel.No. (047) 237-0721
Telefax No. (047)237-2969
Email Add. : admoffice.cob@gmail.com
Vision:
An “Investor Friendly” & “Income Generating Office”, ensuring an efficient
& effective service to City Taxpayers.
Mission:
“To be an Investor friendly office that delivers best value service to its CLIENT”
“To implement all Ordinances pertaining to Tricycle Franchise and Business
Establishments”.
11
I. BUSINESS/MAYOR’S PERMIT (RENEWAL)
Commercial, Industrial
and Dev't. Banks 30,000 750 10,000
ABOUT THE SERVICE:
Universal Banks 40,000 1,000 12,000
All Business Tax and Mayor’s Permit expires every 31st of December and is
renewable within the first 20 days of January. 3. On Other Financial Institutions
CLIENTS: Cottage 3,600 300 1,000

Small 6,000 300 1,200
Business Owners
Medium 9,600 500 1,500
REQUIREMENTS: Large 12,000 1,000 2,000
 Basis for computing taxes (Annual Gross Income)

 Barangay Business Clearance 4. On Contractors/Service Establishments
Cottage 500 200 200
Small 1,100 500 500
Monday Tuesday to Friday Medium 3,500 1,500 1,500
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m Large 7,000 2,000 3,000
FEE: (Subject to change without prior notice) On Hospitals and Clinics

Characteristics Number of Employees Small 2,000 1,000 1,000
Cottage 1 – 10 500 T below Medium 8,000 2,000 3,000
Small 11 – 50 500T - 5M Large 10,000 3,000 5,000
Medium 51 – 100 5M - 20 M
Large 101 and above Over 20M 5. On Wholesalers Dealers or Distributors
Cottage 500 150 300
The permit fee shall be based either on asset size or on number of workers,
whichever will yield the higher fee. Small 1,400 200 600
Medium 3,500 300 5,000
1. On Manufacturers/ Mayors
Importers/Producers Permit Sanitary Garbage Large 6,000 500 12,000
Cottage 500 200 500
6. Retailers (sari-sari
Small 1,000 300 800
store) 200 200 200
Medium 1,500 500 2,000
Large 2,500 1,000 3,500 7. On Restaurant/
2. On Banks Eatery/ Fast Food
Chain MP Sanitary Garbage
Rural, Thrift and Cottage 500 500 500
Savings Banks 15,000 500 5,000
Small 1,200 1,000 1,500
12
Medium 6,000 3,000 3,000 ON WHOLESALERS, DISTRIBUTORS, OR DEALERS IN ANY ARTICLE
OF COMMERCE.
Large 10,000 4,000 12,000
8. On Amount of Gross Sales/Receipts

Business Tax
Telecommunications 40,000 2,000 12,000 For the Preceding Calendar Year
On
Telecommunication 1,000 25
Tower 30,000 2,000 10,000
1,000 2,000 40
9. Other Utilities
2,000 3,000 75
Cottage 7,000 1,000 500
Small 12,000 1,000 1,200 3,000 4,000 100
Medium 18,000 2,000 3,500 4,000 5,000 150

Large 30,000 2,000 5,000 5,000 6,000 175
6,000 7,000 200
10. On Transloading / Hauling
7,000 8,000 225
Cottage 750 100 1,000
8,000 10,000 280
Small(5 units below) 1,500 200 2,000
Medium(6-10 units) 3,000 300 3,000 10,000 15,000 300
Large(11 units above) 6,000 500 5,000 15,000 20,000 400
20,000 30,000 475
11. On Ambulant
Vendors 300 120 300 30,000 40,000 650
40,000 50,000 975
12. Other Business
50,000 75,000 1,475
Cottage 500 150 300
Small 2,000 200 1,000 75,000 100,000 1,975
Medium 8,000 300 5,000 100,000 150,000 2,800
Large 10,000 500 12,000 150,000 200,000 3,811.50
200,000 300,000 5,197.50
13. On sin goods tobacco liquors
300,000 500,000 6,982.50
Cottage 1,000 1,000
Small 2,000 2,000 500,000 750,000 10,473.75
Medium 5,000 5,000 750,000 1,000,000 13,860

Large 10,000 10,000 1,000,000 2,000,000 15,750
2,000,000 and above 80% of 1%
13
ON MANUFACTURERS, ASSEMBLERS, REPACKERS, PROCESSORS ON BANKS AND OTHER FINANCIAL INSTITUTIONS
At a rate not exceeding 82.5% of 1%
Amount of Gross Sales/Receipts
Business Tax ON RETAILERS
For the Preceding Calendar Year
10,000 236.25 Amount of Gross Sales/Receipts

For the Preceding Business Tax
10,000 15,000 346.50 Calendar Year
15,000 20,000 472.50 400,000 or less 2%
20,000 30,000 693.00 More than 400,000 1%
30,000 40,000 1,039.50
ON OTHER BUSINESS NOT INCLUDED IN THE UPPER CATEGORY
40,000 50,000 1,291.50
50,000 75,000 2,079.50 Amount of Gross Sales/Receipts
For the Preceding Business Tax
75,000 100,000 2,598.75
Calendar Year
100,000 150,000 3,465.00
150,000 200,000 4,331.25 5,000 25
200,000 300,000 6,063.75 5,000 10,000 75

300,000 500,000 8,662.50 10,000 15,000 150
500,000 750,000 12,600.00 15,000 20,000 225
750,000 1,000,000 15,750.00
20,000 30,000 400
1,000,000 2,000,000 21,656.25
30,000 40,000 575
2,000,000 3,000,000 25,987.50
40,000 50,000 825
3,000,000 4,000,000 31,185.00
50,000 75,000 1,320
4,000,000 5,000,000 36,382.50
75,000 100,000 1,980
5,000,000 6,500,000 38,377.50
6,500,000 and above 60% of 1% 100,000 150,000 2,970
150,000 200,000 3,950

ON EXPORTERS AND ON MANUFACTURERS, MILLERS, PRODUCERS, 200,000 250,000 5,425
WHOLESALERS
The amount of export sales shall be excluded from the total sales and shall 250,000 300,000 6,925
be subject to the rates not exceeding one half (1/2) of the rates prescribed under
paragraphs (a), (b), and (d) of this Article. 300,000 400,000 9,445
14
400,000 500,000 12,685 750,000 1,000,000 16,143.75
500,000 750,000 14,568.75 1,000,000 2,000,000 18,112.50
750,000 1,000,000 16,143.75 2,000,000 and above 80% of 1%

Penalty of 25% on business tax and 2% per month on business tax paid after
1,000,000 2,000,000 18,122.50 January 20 of each year
2,000,000 and above 80% of 1%
ON CONTRACTORS AND OTHER INDEPENDENT CONTRACTORS
S
SERVICE DURATION
T APPLICAN PERSON IN FEES &
PROVIDER OF FORMS
Amount of Gross Sales/Receipts E T/ CLIENT CHARGE CHARGES
ACTIVITY
For the Preceding Business Tax P
File Cross- 5 minutes Licensing Refer to
Calendar Year
1 application examine and Officer I chart
for renewed verify
business requirements.
5,000 40 application: Checked
outstanding
5,000 10,000 90 balances from
previous year.
10,000 15,000 150 2 One-time Assessment 3 minutes OIC, Refer to Business
assessment of business Licensing chart Application
15,000 20,000 225 of fees, and taxes charges Office Form
charges and fees
20,000 30,000 400 Return the
approved
30,000 40,000 575 application to
the taxpayer.
40,000 50,000 825 Prepare and
issue Order of
50,000 75,000 1,300 Payment
3 One-time Issue 10 Administrativ Refer to OR, Business
75,000 100,000 1,980 payment of Business minutes e Assistant IV chart Permit
taxes, fees, Permit &
100,000 150,000 2,950 and charges, other
receipt of regulatory Clerk
150,000 200,000 3,950 OR, and permits and
claim clearances.
200,000 250,000 5,425 business
Permit and
250,000 300,000 6,925 other
regulatory
permits and
300,000 400,000 9,686.25
clearances
(Processing time may exceed 31 minutes per business depending on the number of business
400,000 500,000 12,993.75 taxpayers being processed, especially during the month of January).
500,000 750,000 14,568.75
15
II. QUARTERLY AND SEMI-ANNUAL PAYMENT OF BUSINESS TAX III. CONFISCATED LICENSE
ABOUT THE SERVICE: ABOUT THE SERVICE:
As stated in Sec. 2M.03 of the Revenue Code of the City, Business Tax With respect to City Ordinance No. 28 S 2008 Section 37 in particular
payment may be paid in quarterly installments within the first 20 days of January, states that all confiscated driver’s license subject for violation of traffic rules and
April, July and October of each year. For Semi Annual within the first 20 days of regulation shall be claimed from the City License, Permit, and franchising Office
January and July only. within 72 hours by paying/ rendering the corresponding penalty.
CLIENTS: CLIENTS:
Business Owners Balanga City Motorist
FEE(Subject to change without prior notice) FEE: (Subject to change without prior notice)
For quarterly: Business tax divided by 4 A. Operating without franchise Motorized Tricycle operator’s Permit
For semiannual: Business Tax divided by 2 (MTOP), no Body Number, No Plate Number and violating the Number
For Payable Amount of Business Tax, please refer to the table of fees stated Code.
on Securing Mayor’s Permit. (Renewal) FOR THE OPERATOR
SCHEDULE OF SERVICE AVAILABILITY: 1st Offense: impoundment for 7 days or fine amounting to P 1,000.00
2nd Offense: impoundment for 14 days and penalty or fine amounting
Monday Tuesday to Friday P2, 000.00
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m 3rd Offense: impoundment for 30 days and penalty or fine amounting to P
4,000.00
FOR THE DRIVER:
Confiscation of Driver Balangueño I.D. and/or Driver’s License and
HOW TO AVAIL OF THE SERVICE: Voluntary Community Service of 40 hours in 5 working days.
S
T APPLICANT/
SERVICE DURATION
PERSON IN FEES &
B. Colorum or operating with forged sticker and forged plate number, the
PROVIDER OF FORMS unit shall be impounded until such time that the corresponding penalty is
E CLIENT CHARGE CHARGES
ACTIVITY
P paid.
1 Proceed to 5 Administrative Order of  P2000.00 or 5 days impoundment
Counter C Issue order of minutes Assistant VI Payment  P3000.00 or 10 days impoundment
secure order of payment. Clerk
payment for
 P5000.00 or 20 days impoundment
quarterly and
Semi-Annual
C. Driving without LTO registration and/or Balangueño I.D. impoundment of
balances. the tricycle unit until such time that the driver could secure and/or present
2 Proceed to Receive payment 5 Revenue Order of a valid driver’s license and a Balangueño I.D. and P500.00 or 8 hours
counter F and G and Issue official minutes Collection Clerk Payment voluntary community service.
for payment receipt. III O.R.
Cash Clerk III D. Driving with expired license or without license
3 Present official Payment will be 5 -Administrative
receipt to posted to daily minutes Assistant III O.R. 1st Offense: P2000.00 or 8 hours voluntary community service
Counter C. collection report -Clerk 2nd Offense: P3000.00 or 16 hours voluntary community service
and return 3rd Offense: P5000.00 or 32 hours voluntary community service
official receipt to
taxpayer.
(Processing time may exceed up to 15 minutes depending on the volume of taxpayers particularly In case the violator will choose voluntary community, service the unit will
during the month of January, April, July and October). be impounded until completion of the same.
25% penalty on business tax on payment made after the schedule
16
E. Over charging of fare HOW TO AVAIL OF THE SERVICE:
1st Offense: the penalty of impoundment for 1 day or a fine in the amount S
SERVICE DURATION
of P500.00 or voluntary community service of 8 hours T APPLICANT/
PROVIDER OF
PERSON IN FEES &
FORMS
2nd Offense: P1000.00 and 16 hours voluntary community service E CLIENT CHARGE CHARGES
ACTIVITY
P
3rd Offense: P2000.00 and 32 hours voluntary community service 1 Proceed to Checked violation 3 minutes Public Utilities Depending Citation
counter C. and issue Order of Regulation on the Ticket
F. No tariff fare is posted inside the tricycle Present the payment. Officer I violation.
Traffic Clerk
1st Offense: P200.00 or 4 hours voluntary community service Violation
Receipt /
2nd Offense: P500.00 or 8 hours voluntary community service Impounding
3rd Offense: P1000.00 or 16 hours voluntary community service Receipt.
2 Proceed to Receive payment 5 minutes Revenue Citation
G. No trash can counter F and and issue official Collection Clerk Ticket
G. Pay the receipt. III
amount fee
1st Offense: P200.00 or 4 hours voluntary community service corresponding
2nd Offense: P500.00 or 8 hours voluntary community service to the
3rd Offense: P1000.00 or 16 hours voluntary community service Violation.
3 Present the Payment will be 5 minutes Public Utilities O.R.
Official receipt recorded and Regulation
H. No interior Light
at Counter C. confiscated Driver’s Officer I
License will be
1st Offense: P200.00 or 4 hours voluntary community service returned or Release Clerk
2nd Offense: P500.00 or 8 hours voluntary community service Order will be issued
3rd Offense: P1000.00 or 16 hours voluntary community service for impounded
Tricycle/motorcycle
.
I. Not in proper attire or wearing sando, shorts, step-in
(Processing time may exceed 13 minutes depending on the volume of taxpayers
st
1 Offense: P200.00 or 4 hours voluntary community service particularly during the month of January).
2nd Offense: P500.00 or 8 hours voluntary community service
3rd Offense: P1000.00 or 16 hours voluntary community service IV. REQUEST IN APPLYING FOR MOTORIZED TRICYCLE
OPERATOR’S PERMIT
J. Refusal to transport passengers
ABOUT THE SERVICE:
1st Offense: the penalty of impoundment for 1 day or a fine in the amount
of P500.00 or voluntary community service of 8 hours Motorized Tricycle Operator’s Permit is a document granting tricycle
2nd Offense: P1000.00 and 16 hours voluntary community service franchise to citizen of Balanga, natural or juridical, allowing him to operate tricycles-
3rd Offense: P2000.00 and 32 hours voluntary community service for-hire over specified zone.
K. Other Traffic Violations CLIENTS:
P100.00 Tricycle Operators plying the route of Balanga.
SCHEDULE OF SERVICE AVAILABILITY: REQUIREMENTS:
Monday Tuesday to Friday  Barangay Tricycle Clearance

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m  Community Tax Certificate (CEDULA)
 BaCFETODAI Certificate – Original Copy
(No Lunch Break and on any other time as the need arises)  Tricycle Operator I.D. - Original
17
 Voter’s I.D. / Certificate 5 Sign the MTOP Instruct the 2 minutes Public MTOP
 Certificate of Registration operator to sign Utilities Form
the documents Regulation
 Updated Official receipt from LTO for franchise. Officer I
 Barangay Clearance (For Non-Resident of the Barangay Body No.) 6 Wait while the Approve MTOP, 3 minutes OIC, MTOP &
 Billing Statement of the operator (New franchise) document is being Annual Franchise Licensing Annual
 Dropping of franchise(New franchise) processed. and Confirmation Office Confirma
tion
 Long Envelope 7 Receive MTOP, Issue MTOP, 5 minutes Public Approved
Annual Annual Franchise Utilities MTOP &
Note: All Requirements must be photocopied. Franchise and and Confirmation Regulation Annual
Confirmation. Operator will be Officer I Confirma
FEE: (Subject to change without prior notice) given 2 copies of tion
the each
Motorized Tricycle Operator’s Permit for new owner P 500.00 document.
Motorized Tricycle Operator’s Permit for renewal/change unit P 225.00 (Processing time may exceed 34 minutes depending on the volume of taxpayers
Annual Franchise – P 100.00 particularly during the month of January)
Confirmation – P 40.00
(Penalty is 25% for expired MTOP plus 2% interest each month). IV. SECURING NEW BUSINESS/MAYOR’S PERMIT
ABOUT THE SERVICE:
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m Any person who shall establish, operate or conduct any business, trade or
activity within the City shall first obtain a Mayor’s Permit and pay the fee therefore
(No Lunch Break and on any other time as the need arises) and the business tax imposed under the pertinent as stated in the Revenue Code of
the City of Balanga.
CLIENTS:
S
SERVICE DURATION PERSON New Business Owner
T APPLICANT/ FEES &
E CLIENT CHARGES
ACTIVITY CHARGE
P REQUIREMENTS:
1 Secure Application Issue application 3 minutes Public Applicati
Form. form and give Utilities on form  DTI Business Name Registration (For Single Proprietor)
short briefing Regulation for
 SEC Registration (For Corporation)
about the form Officer I Franchise
and requirements Clerk  CDA Registration (For Cooperative)
2 Submit the notarized Verify the 8 minutes Public Notarized  Basis for computing taxes, fees and charges (Business capitalization)
application and the expiration of the Utilities Applicati  Occupancy Permit? OR of payment made
technical inspection franchise and Regulation on form  Contract of lease (if lessee)
report by the PNP assess the amount Officer I for
with the requirements to be paid. Franchise  Barangay Business Clearance
to counter C.
3 Proceed to Counter Receive payment 5 minutes Revenue Order of TAXES and FEES: (Subject to change without prior notice)
F/G for payment & issue official Collection Payment
receipt. Clerk II Computation of Business tax
4 Proceed counter C Record payment 8 minutes Public O.R.
and present OR and and other data. Utilities 1/20th of 1% of Capital
requirements and all Prepare MTOP, Regulation Investment
documents. Annual Franchise Officer I
and Confirmation
18
Miscellaneous fees Number of Employees 5.On Hospitals and Mayors
Clinics Permit Sanitary Garbage
Characteristics
Small 1,000 1,000 1,000
Cottage 1 – 10 500 T below
Medium 3,000 2,000 3,000
Small 11 – 50 500T - 5M
Large 5,000 3,000 5,000
Medium 51 – 100 5M - 20 M
Large 101 and above over 20M 6. On Wholesalers Dealers or Distributors
Cottage 500 150 200
The permit fee shall be based either on asset size or on number of workers,
whichever will yield the higher fee. Small 1,200 200 400
Medium 3,000 300 800
1. On Manufacturers/ Mayors
Importers/Producers Permit Sanitary Garbage Large 5,000 500 1,000
Cottage 200 200 200 7. Retailers (sari-sari
Small 500 300 400 store) 200 200 200
Medium 1,000 500 1,500 8. On Restaurant/ Eatery/ Fast Food Chain
Large 2,000 1,000 3,000 Cottage 500 500 200
Small 1,000 1,000 500
2. On Banks
Medium 5,000 3,000 1,000
Rural, Thrift and
Savings Banks 10,000 500 800 Large 10,000 4,000 2,000
Commercial, Industrial 9. On
and Dev't. Banks 20,000 750 1,500 Telecommunications 20,000 2,000 1,000
Universal Banks 30,000 1,000 2,000
10. Other Utilities
3. On Other Financial Institutions Cottage 5,000 1,000 500
Cottage 3,000 300 200 Small 10,000 1,000 800
Small 5,000 300 400 Medium 15,000 2,000 1,000
Medium 8,000 500 800 Large 20,000 2,000 2,000
Large 10,000 1,000 1,000
11. On Transloading / Hauling
4. On Contractors/Service Establishments
Cottage 500 100 300
Cottage 500 200 200
Small 1,000 200 500
Small 1,000 500 400
Medium 2,000 300 800
Medium 3,000 1,500 1,000
Large 4,000 500 1,000
Large 5,000 2,000 2,000
12. On Ambulant
Vendors 300 120 175
19
3 One-time Issue Business Permit 10 Administrati Refer to OR,
13. Other Business payment of and other regulatory minutes ve Assistant chart Business
Cottage 500 150 200 taxes, fees, and permits and clearances IV Permit
charges, receipt
Small 1,000 200 400 of OR, and
claim business Clerk
Medium 2,000 300 800 permit and other
Large 3,000 500 1,000 regulatory
permit and
14. on sin goods tobacco liquors clearances
(Processing Time may exceed 31minutes per business depending on the number of
Cottage 200 500
business taxpayers being processed, especially during the month of January.)
Small 400 1,000
Medium 800 3,000
Large 1,000 4,000

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m For Recommendations, Suggestions and Complaints please contact:
(No Lunch Break and on any other time as the need arises) Mr. Noriel D. Dacion
OIC, City License, Permit, and Franchising Office
G/F City Hall, Poblacion, Balanga City Bataan 2100
HOW TO AVAIL OF THE SERVICE: Contact No. : (047) 613-6128
Email Add. : lpfo.cob@gmail.com
S
T APPLICANT/ FEES & For more Inquiries, please contact:
E CLIENT CHARGES
ACTIVITY CHARGE
P
1 File application Filled the Unified 5 minutes Licensing Refer to Unified
for renewed Application Form Officer I Chart Application Ms. Mary Gracious M. Ibarra
business Form Public Relations Officer III
application: Cross-examine and G G/F City Hall, Poblacion, Balanga City Bataan 2100
verify requirements.
Contact No. : (047) 613-6128
2 One-time Assessment of 3 minutes Licensing Unified Email Add. : lpfo.cob@gmail.comm
assessment of business taxes charges Officers Refer to Application
fees and charges and fees chart Form with
Return the approved Assessment
application to the
taxpayer.
Prepare and issue
Order of Payment
20
Republic of the Philippines I. REAL PROPERTY TAXES
Province of Bataan
City of Balanga ABOUT THE SERVICE:
Real Property Taxes (RPT) or amelyar are paid for all lands, buildings, and
Balanga University Town 2020 machineries annually. The tax shall be due on the first day of January and payable
until March 31 without interest. The same way, however, at the discretion of the
Business and Investment Services taxpayer, be paid without interest or penalty in four (4) equal installments: the first
installment on or before March 31; the second installment, on or before June 30; the
third installment, on or before September 30; and the last installment, on or before
City Treasurer’s Office December 31.
Mr. Joselito R. Evangelista – City Treasurer
Contact No. : (047) 237-3404, 237-0704 CLIENT:
Email Add. : cto.cob@gmail.com
All Real Property Tax Owners
REQUIREMENTS:
1. Any of the following document:

• Official Receipt of payment in the previous year or quarter
• Tax Declaration / RPTOP from the City Assessor’s Office
2. During General Revision or Changes in Ownership or Assessed Value of
the property, an RPTOP is required together with the latest Official Receipt.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
S
T APPLICANT
PROVIDER OF IN FEES & CHARGES FORMS
E / CLIENT
Vision: P
ACTIVITY CHARGE
1 Present any of Receive and 30 seconds Local 1% of the assessed value Order of
the review the Treasury plus additional 1% on the Payment
A highly efficient office, with a fully computerized system of records and collection requirements requirements Operation assessed value of real
with equally efficient personnel willing to take extra step in public service. to Counter J. from the Assistant/ property for Special
applicant and Clerk/RCC Education Fund (SEF).
have them
seated. Tax Discount for advance
Mission: and prompt payment:
Prompt payment for taxes
that are paid on or before
To provide a financially secure environment for the City of Balanga to ably meet its March 31, the taxpayer
obligation of providing quality and excellent services to the constituents. shall be entitled to a
discount of ten percent
(10%). Advance Payment
21
for taxes paid in full one REQUIREMENTS:
(1) month before it
becomes due (on or
before December 1), the • Business Permit Application Form or Order of Payment
taxpayer shall be entitled • Community /Corporate Tax Certificate
to fifteen percent (15%) • Barangay Clearance
tax discount. • DTI/ SEC for new applicant
Interest on Unpaid Real • Market Clearance (if applicable)
Property tax: • Certificate of Good Standing from CDA (for cooperatives)
2% interest per month on
the unpaid amount or a
fraction thereof until the
delinquent tax is full
paid. Monday Tuesday to Friday
Verify the 1½ Local 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
last payment minutes Treasury
Operation (No Lunch Break and on any other time as the need arises)
Assistant/
Clerk/RCC
Compute the 4 minutes Local HOW TO AVAIL OF THE SERVICE:
RPT payable Treasury
amount. Operation S
Assistant/ SERVICE DURATION
T APPLICANT/ PERSON IN FEES &
Clerk/RCC PROVIDER OF FORMS
ACTIVITY
2 Receive the Collect 5 minutes Local Official P
order of payment and Revenue receipt 1 Present the Review the 3 minutes Local Refer to the Reviewed
payment and issue official Collection required assessed Treasury table of LPFO Business
pay the taxes receipt. Officer I documents to the business tax, Operation on Business Permit
due at Counter /Revenue assigned personnel. community Officer III / Tax Application
I Collection tax Local Form
Clerk III / certificate Revenue
Ticket and other Collection
Checker requirements Officer III
Processing time may exceed 11 minutes per real property unit depending on the (1) 2 Pay the taxes due Collect 4 minutes Revenue Official
number of real property units being paid for, especially during January to March payment and Collection Receipt
issue official Clerk III
and end of quarters; and (2) date of last payment of the property. receipt.
3 Proceed to the Record Clerk None
City Licensing, payment.
II. PAYMENT OF BUSINESS TAX Permit, and
Franchising.
Penalty and Interest:
ABOUT THE SERVICE:
25% penalty for delay in payment of business tax plus 2% interest each month
for a maximum of three (3) years.
Business Tax is imposed on persons or entities who are regularly engaged
on trade or commercial activity as a means of livelihood or with a view of profit.
The tax shall be paid once within the first twenty (20) days of January or in quarterly
installments within the first twenty (20) days of January, April, July and October of III. PAYMENT OF COMMUNITY TAX CERTIFICATE
each year.
ABOUT THE SERVICE:
CLIENT:
Community Tax, Residence Certificate, or Cedula is usually used for
documentation purposes.
All business establishment owners including ambulant vendors.
22
CLIENT: minimum wage for
133 days of work per
year while the actual
Every inhabitant of the Philippine eighteen (18) years of age or over who
prevailing daily
has been regularly employed on a wage or salary basis for at least thirty (30) working minimum wage for
days during any calendar year; Region III is P 389.00
based on DOLE Wage
Who is engaged in business or occupation; Order No. RBIII -21 as
of June 28, 2018. It
shall be paid not later
Who owns real property with an aggregate assessed value of one thousand than the last day of
pesos (P 1,000.00) or more; or February of each year.
Penalty and Interest:
Who is required by law to file an income tax return. 2% interest per month.
REQUIREMENTS:
• Filled-up data form IV. PAYMENT OF TRANSFER TAX
SCHEDULE OF SERVICE AVAILABILITY: ABOUT THE SERVICE:
Monday Tuesday to Friday Transfer Taxes are paid for transactions involving transfer of ownership of real
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m property.
(No Lunch Break and on any other time as the need arises) CLIENT:
Individuals who are transferring real property ownership of title.

REQUIREMENTS:
S
T APPLICANT
E / CLIENT
PROVIDER OF IN FEES & CHARGES FORMS Original and photocopy of the following:
ACTIVITY CHARGE
P
1 Submit the Encode the 2 minutes Storekeepe • BIR Certificate Authorizing Registration (CAR)
completed applicant’s r/ Cash • Deed of Sale, Donation, Exchange, Judicial or Extra Judicial Settlement,
data form to information. Clerk I
the collector
Affidavit of Consolidation
(Counter H) • Tax Declaration
2 Pay the taxes Collect 1 minute Storekeepe An annual community Community • Transfer Certificate of Title
due. payment r/ Cash tax of P 5.00 and an tax
and issue Clerk I annual additional tax certificate • Real Property Tax Payment (Official Receipt or Tax Clearance)
community of One Peso (P 1.00)
tax for every One SCHEDULE OF SERVICE AVAILABILITY:
certificate. Thousand Pesos (P
1,000.00) of income Monday Tuesday to Friday
regardless of whether
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
from business,
exercise of profession
or from property. (No Lunch Break and on any other time as the need arises)
A minimum amount
of P45.00 is charged as
an additional tax on
the assumption that the
individual earned a
23
HOW TO AVAIL OF THE SERVICE: V. PAYMENT OF OTHER TAXES, PERMIT, FEES, AND SERVICE
CHARGES
S
T APPLICANT/ FEES & ABOUT THE SERVICE:
E CLIENT CHARGES
ACTIVITY CHARGE
P
1 Present all the Collect the 1 minute Clerk /Cash Transfer
All payments are made in the cashier.
requirements to requirements from Clerk I tax order
Business Tax the applicant and of CLIENT:
Division Office. have them seated. payment
Taxpayers
Compute the 8 minutes Clerk / Cash
transfer tax. Clerk I REQUIREMENTS:
Review the order 3 minutes Cash Clerk I
Order Payment from concerned department
of payment. /Local
Revenue
Collection SCHEDULE OF SERVICE AVAILABILITY:
Officer III
2 Pay the taxes Collect payment 4 minutes Revenue 75% of 1% selling Official 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
due. and issue official Collection price, market or Receipt
receipt. Clerk III zonal value
whichever is higher,
to be paid within
sixty (60) days upon HOW TO AVAIL OF THE SERVICE:
execution of deed of
sale, etc., and within S
(60) days from time SERVICE
T APPLICANT/ DURATION PERSON IN FEES &
of death in case of PROVIDER FORMS
E CLIENT OF ACTIVITY CHARGE CHARGES
extra judicial P
settlement. The 1 Present Order of Receive 10 seconds Revenue
Certification costs Payment to the order of Collection
P60.00. Cashier (Counter F payment. Clerk III
and G)
The collector will 3 minutes Clerk / Cash Penalty and Transfer 2 Pay the taxes due Collect 3 minutes Revenue Official
hand over the Clerk I Interest: tax corresponding Collection Receipt
official receipt and 25% penalty for certificat payment and Clerk III
requirements to the delay in payment ion issue official
assigned personnel of transfer tax plus receipt.
for the preparation 2% interest each
and printing of month for a
certification. maximum of three
(3) years.
VI. PAYMENT OF MARKET FEES AND CASH TICKETS
Review and sign 2 minutes Local Treasury
the certification. Operation
ABOUT THE SERVICE:
Officer III /
Local Revenue
Collection Market fees are paid on all goods and merchandise including marine and
Officer III ; agricultural yields or marginal farmers and fishermen intended for sale at the
Assistant Balanga City Public Market while Cash Tickets are issued and paid to every vehicle
Treasurer / City
who shall park at designated pay parking areas at the City Public Market.
Treasurer
Processing time may exceed 21 minutes depending on the number and complication
of properties being transferred.
24
CLIENT:  Food Kiosk – P1,650.00/stall
 Variety Kiosk – P3,300.00/stall
 Vegetable Dealers  Food Court – P8,800.00/stall
 Fish Dealers/Vendors  Vegetable – P742.50/stall
 Permanent Stallholders  Chicken – P1,782.00/stall
 Transient Peddlers  Consignacion – P5,500.00
 Private Vehicles  Commercial Frontage – P14,850.00/stall
REQUIREMENTS:  Commercial Inner – P4,950.00/stall
 Carinderia- P1,320.00/stall
 Any motorized vehicles with permit to deliver (with Annual Fixed Tax  Clearance – P60.00
Sticker)  Certification – P60.00
 All motorized vehicles who shall park at designating pay parking areas.  1st Offense – P500.00
 2nd Offense – P1,500.00
 3rd Offense – Revocation/Cancellation of awards/Cancellation of Business
Monday to Sunday (12:00 am to 10:00 pm) Permit and Closure of Business
HOW TO AVAIL OF THE SERVICE: SCHEDULE OF SERVICE AVAILABILITY:

S
SERVICE DURATION  Monday to Sunday (8:00 am to 5:00 pm)
PROVIDER OF FORMS
E CLIENT CHARGE CHARGES HOW TO AVAIL OF THE SERVICE:
ACTIVITY
P
1 Proceed to Issue 30 sec. to 1 Revenue Amount Official
Collection Official minute Collection depends on Receipts/Cash S PERSON
SERVICE DURATION
Officer for Receipts Clerk I/Ticket the size of Tickets T APPLICANT/ IN FEES &
PROVIDER OF FORMS
payment. and/or Cash Checker/Pay vehicles E CLIENT CHARG CHARGES
ACTIVITY
Tickets and Parking used. P E
collect Collectors 1 Secure Market Issue Market 2-3 Clerk 1 Depends on the Market
payments. clearance from MSG Clearance minutes stall/ certification Clearance
office for violation
verification
2 Consult record Authenticate 2 minutes Local Stallholder’s
custodian/data and confirm Revenue ledger
VII. PAYMENT OF STALL RENTALS & SECURING MARKET encoder for payment of Collection Market
CLEARANCE AND CERTIFICATIONS confirmation and monthly Officer I Clearance
update of payment of rental.
ABOUT THE SERVICE: monthly rental.
3 Proceed to collection Collect 2 minutes Revenue P60.00 for Official
Bonafide stallholders are advised to secure certification/clearance first and pay Officer for payment payment and Collection clearance/certificat Receipt
its corresponding fee and their stall rental at the Bayad Na Center before proceeding issue official Clerk II/ ion
receipt. Ticket Amount on rental
to Market Admin Office to sign Contract of Lease. Checker to be paid depends
on stall’s section
CLIENTS: Penalty on
violations depends
 Stall Awardees on the issued
offense.
FEE: 4 Proceed to Market Sign Contract 4-5 Clerk 1 Contract
Admin Office of Lease minutes of Lease
 Grocery/Dry Goods – P3,960.00/stall
 Fish –P1,188.00/stall Penalty and Interest:
 Meat –P2,475.00/stall 2% interest per month for the delay in payment of monthly rentals.
25
VIII. PAYMENT ON CALIBRATION OF WEIGHING SCALE IX. PAYMENT OF LIVESTOCK
ABOUT THE SERVICE: ABOUT THE SERVICE:
All instruments for determining weights and measures in all consumer and Livestock to be sold in the market and for home consumption are to be
consumer related transactions shall be tested, calibrated and sealed every six (6) slaughtered at Balanga City Slaughterhouse. Ante-mortem inspections are
months by the official sealer who shall be the City Treasurer or his duly authorized conducted before they are slaughtered.
representative upon payment of fees required under the Revenue Code of Balanga
City. CLIENTS:
Meat Dealers Large Cattle Raisers

CLIENT: Hog Raisers Backyard Raisers
 Market Stallholders
 Ambulant Vendors REQUIREMENTS:
 Diesoline and Gasoline stations
 Other business using measurements and weighing scales Order of Payment issued by the Livestock/Meat Inspector
SCHEDULE OF SERVICE AVAILABILITY: SCHEDULE OF SERVICE AVAILABILITY:

 Beginning of the year and the succeeding last 3 quarters of the Monday to Sunday – 7:00 – 11:00 am and 4:00 to 8:00 pm
current year for the extension period.
FEE:
A. For Hogs/Goats
S
T APPLICANT/ FEES &
PROVIDER OF IN FORMS 1. Slaughter Fee and Permit Fee includes:
E CLIENT CHARGES
ACTIVITY CHARGE
P o Permit fee
1 Present Weights & Test and scale 2 minutes Revenue o Ante-mortem fee
Measures weights & Collection
measures Clerk II /
o Post-mortem fee P189.00/head
Ticket o Corral fee
Checker
2 Sealing of weights After proper 2 minutes Revenue 2. Delivery Fee - P100.00/head
& measures instrumentation, Collection
scale and Clerk II /
measurement is Ticket
B. For Large Cattle (Cow, Carabao, Horse)
sealed and Checker
plastered with 1. Slaughter Fee and Permit Fee includes:
sticker. o Permit fee
3 Payment Issue Official 2 minutes Revenue  With capacity Official o Ante-mortem fee
Receipt and Collection of not more than Receipt
collect Clerk 10 kilograms –
o Post-mortem fee P329.00/head
corresponding II/Ticket P50.00 o Corral Fee
amount Checker  With capacity
of more than 10 2. Delivery Fee – P100.00/head
kilograms but
more than 300
kilograms – P 3. Branding of Ownership
100.00 o Ownership – P102.00/head
 Digital – o Transfer – P100.00/head
P300.00
26
HOW TO AVAIL OF THE SERVICE: Republic of the Philippines
Province of Bataan
S City of Balanga
SERVICE
PROVIDER FORMS
P
1 Present Order of Receive Order 20 seconds Revenue Balanga University Town 2020
Payment of Payment Collection Refer to the
Clerk I fee
2 Proceed to Collection Issue Official 2 minutes Revenue Official Business and Investment Services
Officer for payment of Receipt and Collection Receipts
permit, slaughter and collect Clerk I
delivery fees. corresponding
amount
City Assessor’s Office
Engr. Marilen Z. Alonzo – City Assessor
Contact No. : (047) 237-2710
Email Add. :assessor.cob@gmail.com
MR. JOSELITO R. EVANGELISTA

City Treasurer
G/F City Hall, Poblacion, Balanga City, Bataan 2100
Tel No. (047) 237-3404; 237-0704
Email Add: cto.cob@gmail.com
For more Inquiries please contact:
MS. VIVIAN Q. BENAMIR

Local Treasury Operation Officer III
G/F City Hall, Poblacion, Balanga City, Bataan 2100
Tel No. (047) 237-3404; 237-0704
Email Add:cto.cob@gmail.com
Balanga City Public Market:
MR. RODOLFO H. DE MESA

Officer in Charge
Contact No.: (047) 237-0756 Vision:
MS. YOLANDA C. MENDOZA An office of friendly and dedicated public servants that maintains the
Local Revenue Collection Officer I highest degree of professionalism and deep commitment to service, thereby generating
Tel No. (047) 237-0756 more income for the city through a systematic and effective accounting and inventory
Email Add: market.cob@gmail.com of all real property units.
Balanga City Slaughterhouse

Mission:
DR. BILLY ANDREW E. SAMSON To be able to declare all real properties in the City of Balanga in accordance with
City Government Department Head I the existing appraisal and assessment rules and regulations while providing an
Contact No.: (047) 791-3274 honest, friendly, courteous, prompt and efficient service at all times.
Email Add: veterinary.cob@gmail.com
27
I. SECURING OWNER’S COPY OF UPDATED TAX DECLARATION 3 Secure Order of Encode Tax Declaration 12 minutes Encoders - -
payment and (TD)
proceeds to
ABOUT THE SERVICE Counter F or G Assign Tax Declaration 2 minutes Bookbinder - -
in One-Stop- Number and logs it in
The owner’s copy of updated tax declaration is secured upon transfer of Shop for the control book
ownership of real property from the previous to the new owner. payment.
Receipt to be
Review TD; if there is 10 minutes City - -
This is done to update the records of the City Government and to transfer presented to
an error, clerk or Assessor
frontliners for
real property taxation to the new owner. encoders corrects it; and/or OIC
recording
then approves the TD Assisstant
CLIENTS: Dept. Head
or LAOO
Real Property Owners/Administrators, Brokers, Banks, Sales Agents III
4 Receive Provide the client with 2 minutes Book 60.00 per Owner’s
personal copy owner's copy. Binders property (to be copy of Tax
REQUIREMENTS: of the Clerk / paid in one- Declaration
document. Encoder stop-shop
1. Clear photocopy of Title presenting the original copy or Certified True before
Copy if Title is 5 years old and above processing of
2. Current Real Property Tax Receipt or certification of payment of RPT. transaction)
3. Transfer Tax Receipt or certification of payment of Transfer Tax. File the original copy 5 minutes Bookbinder -
4. Capital Gains Tax/Certificate Authorizing Registration (CAR) from BIR and cancelled the
previous TD. Prepares
or Donors Tax from BIR an Ownership Record
5. Deed of Sale or Any Deed of Conveyance Form for the new TD
6. Approved Subdivision Plan (if Subdivided) and records it in the
7. Certification from DAR if covered by CARP (if necessary) Record Book of
Transactions for each
Barangay.
Update record of the 2 minutes Taxmapper -
Monday Tuesday to Friday New TD on the Tax II
mapping Control Roll
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m (TMCR).
(No Lunch Break and on any other time as the need arises) Record the new TD on 3 minutes Clerk / -
the Assessment Roll Encoder
(AR).
HOW TO AVAIL OF THE SERVICE: (Processing time may exceed 42 minutes/documents depending on the number of
transferred properties being processed. Documents may be released on the following
S
SERVICE DURATION PERSON week if multiple transactions are being requested.)
T APPLICANT/ FEES &
E CLIENT CHARGES
ACTIVITY CHARGE
P
Proceed to the Provide the client with 3 minutes Book - II. CONSOLIDATED AND/OR SUBDIVIDED REAL PROPERTIES
1 City Assessor's the list of requirements Binders List of
Office for and explain if necessary. Clerk/ Require-
ABOUT THE SERVICE:
inquiry. Encoder ments
2 Submits the Check the validity and 5 minutes Book - - Declaration of consolidated and/or subdivided properties are issued to
necessary completeness of the Binders update the assigned property index numbers that is unique for every property for
documents to requirements. If Encoder easy identification and proper payment of tax for each consolidated and/or
the receiving complete, get the subdivided property.
clerk. previous declaration of
the said property.
CLIENTS:
Real Property Owners/Administrators, Brokers, Banks, Sales Agents
28
REQUIREMENTS: 3 Secure Order of If the lot to be 1 hour City P60.00 per -
payment and subdivided is Assessor lot for 4km
proceeds to Agricultural with Every Taxmapper from the
1. Blue print or white print of approved consolidation / subdivision plans. Counter F or G different uses &/or has Wednesdays, IV Balanga
2. Clear photocopy of Title presenting the original copy or Certified True Copy in One-Stop- improvements. Ocular Thursdays Draftsman City Hall
if Title is 5 years old and above Shop for inspection will be and Fridays III P100.00 per
payment. conducted by the only Taxmapper lot beyond
3. Current Real Property Tax Receipt or Certification of Payment of Real Receipt to be Inspection team to IV 4 km
Property Tax. presented to determine the Engineering (to be paid
4. Transfer Tax Receipt or certification of payment of Transfer Tax. (if frontliners for classification and actual Assistant in one-stop-
transferred) recording. use of each lot and Driver shop before
where to locate its processing
5. Capital Gains Tax ( CAR – if transferred) improvements of
6. Deed of Sale or any Deed of Conveyance (if transferred) transaction)
Compute the Market 10 minutes LAOO III - Real
SCHEDULE OF SERVICE AVAILABILITY: Value and Assessed Book Binder Property
Value for each lot based III Tax
on the approved Order of
Monday Tuesday to Friday schedule of Market Payment
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m Values. (RPTOP)
Inspection – Wednesday to Friday only (if there
(No Lunch Break and on any other time as the need arises) is short
tax)
Encode data and 12 minutes Encoders - -
HOW TO AVAIL OF THE SERVICE: information on the new
tax declaration.
S
SERVICE PERSON Assign TD No. and log 2 minutes Book Binder
T APPLICANT/ DURATION FEES &
PROVIDER IN FORMS it to the control book. III
E CLIENT OF ACTIVITY CHARGES
CHARGE
P
1 Proceed to the Provide the client with 3 minutes Book - List of Update records of the 5 minutes Taxmapper
City Assessor's the list of requirements Binders Require- subject properties on the II
Office. and explain if necessary. Clerk / ments Tax Mapping Control.
Encoder Check assigned PIN and 10 minutes Taxmapper
2 Submit the Verifies the 3 minutes Book - - boundaries for each lot II
required completeness of the Binders number and affix his
documents to requirements and Clerk / initial if all are correct.
the receiving forward it to the Tax Encoder
clerk. Mapping Section. Review TD; if there is 10 minutes City
Determine the TD PIN 5 minutes Taxmapper - - an error, clerk or Assessor
to be cancelled. IV encoders corrects it; and/or OIC
Taxmapper then approves the TD. Assistant
II Dept. Head
If there is a need to 5 minutes Taxmapper - - or LAOO III
verify its exact location, IV
taxmapper or AutoCAD AutoCAD 4 Acknowledges Provide the client with 5 minutes Book P60.00 per Owner’s
Operator locates it in the Operator receipt of his owner’s copy. Binders lot (to be copy of tax
aerial photograph and copy Clerk / paid in one- declaration
AutoCAD map Encoder stop-shop
Assign Property Index 10 minutes/ Taxmapper - - before
Number (PIN) for the parcel II processing
consolidated/ of
subdivided lots. transaction)
If it is to be declared as 15 minutes/ Taxmapper - -
per approved plan, parcel IV
taxmapper determines Taxmapper
the boundaries for each II
lot.
29
File the original copy 5 minutes Bookbinder - HOW TO AVAIL OF THE SERVICE:
and cancelled previous III
TD. Prepares Bookbinder S
Ownership Record II DURATION
T APPLICANT/ SERVICE PROVIDER PERSON IN FEES &
Form for the new TD OF FORMS
and records it to the - ACTIVITY
P
Record Book of 1 Proceed to the Provide the client with the 3 minutes Book List of
transactions for each City Assessor's list of requirements and Binders Require-
Barangay. Office. explain if necessary. Clerk / ments
Record the new TD on 3 minutes Clerk / Encoder
the AR Encoder 2 Submit required Get the previous TD from 5 minutes Book Binder III - -
(Processing time may exceed 1 hour/document depending on the number of documents to the Record Section
subdivided properties being processed, location of property and schedule of the receiving
clerk.
inspection. Documents may be released on the following week due to the schedule of
Define the area and access 5 minutes Taxmapper IV - -
inspection and availability of schedule of property owner, and multiple transactions before the scheduled
will be processed.) inspection.
Review the documents. 10 minutes City Assessor
III. RECLASSIFICATION OF LAND 3 Secure Order of Conduct ocular inspection. 1 hour City Assessor P60.00 per -
payment and Inspection Team Taxmapper IV property - 4
ABOUT THE SERVICE proceeds to determines the Every Draftsman III km from
Counter F or G classification of land. Wednesdays, Taxmapper IV Balanga City
Request for reclassification of property is usually done for subdivisions in One-Stop- Thursdays & Engineering Hall
Shop for Fridays only Assistant P100.00- per
satisfying the requirements and conditions for reclassification and for those lots and payment. Driver property
improvements, which change its actual use satisfying Sec. 217 of R.A. 7160. Receipt to be beyond 4 km
Assessments of properties are also being updated if properties are reclassified. presented to lot (to be paid
frontliners for in one-stop-
CLIENTS: recording. shop before
processing of
transaction)
City Assessor directs 5 minutes City - -
LAOO/Book Binder to Assessor
REQUIREMENTS: compute the Market Value LAOO III
(M.V.) and Assessed Book Binder
1. Certified true xerox copy of Resolution of Sangguniang Panglungsod and/or Value (A.V.) If not to be III
Department of Agrarian Reform approving the reclassification/conversion reclassified, no revision
of Land from agricultural to other purposes or will be made.
Compute the Market Value 10 minutes LAOO III - RPTOP
If there is no resolution for reclassification, property that is not prime and Assessed Value based Book Binder (if there
agricultural land can only be reclassified as per Section 217 of R.A. 7160 on the approved schedule III is short
and/or of M.V. and assessment tax)
2. Development Permit (for Subdivisions) level.
3. Letter request from the owner or authorized representative with Encode data and 12 minutes Encoders - -
Authorization letter or Special Power of Attorney from the owner. information on the final tax
declaration based on the
4. Current Real Property Tax receipt or Certification of payment of RPT. summarized draft TD
given by the LAOO or
SCHEDULE OF SERVICE AVAILABILITY: bookbinder.
Monday Tuesday to Friday Assign TD No. and log it 2 minutes Book Binder - -
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m to the control book. II
Review TD; if there is an 10 minutes City Assessor - -
Inspection- Wednesday- Friday only error, clerk or encoders and/or Assistant
(No Lunch Break and on any other time as the need arises) corrects it; then approves Dept. Head or
the TD. LAOO II
30
4 Acknowledges Provide the client with 2 minutes Book P60.00 per Tax SCHEDULE OF SERVICE AVAILABILITY:
receipt of his owner’s copy. Binders property (to Declaration
copy Clerk / be paid in one-
Encoder stop-shop 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
before Inspection- Wednesday- Friday only
processing of (No Lunch Break and on any other time as the need arises)
transaction)
File the original copy and 5 minutes Bookbinder - -
prepare Ownership Record II
Form for the new TD and S
records it to the Record SERVICE PERSON
T APPLICANT DURATION FEES &
Book of transactions for PROVIDER IN FORMS
E / CLIENT OF ACTIVITY CHARGES
each barangay CHARGE
P
Record the new TD on the 3 minutes Clerk / - - 1 Submit Submit documents to the 3 minutes Taxmapper - List of
AR Encoder documents to concerned Engineer IV Requirements
the receiving Book
(Processing time may exceed 1 hour/document depending on the number of re-classified clerk or Binders Form for
properties being processed, location of property and schedule of inspection. Documents may secures a copy Clerk / Declaration
be released the following week due to the schedule of inspection and availability of schedule from City Encoder of
of property owner. ) Engineering Machinery
Office (Bldg.
IV.SECURING ASSESSMENT FOR A NEW BUILDING OR MACHINERY Permit &
Approved
ABOUT THE SERVICE Plan)
Check the validity and 2 minutes Bookbinders
New Tax Declarations (TD) has to be prepared for newly constructed
completeness of Clerk /
buildings and newly installed machinery. requirements Encoder
Taxmapper
The City Assessor’s Office conducts field inspection to assess the value of IV
the real property. If complete, locate the 5 minutes Encoder - -
property in the map or Taxmapper
The New TD serves as the City Government’s permanent record on the real Geographic Information IV
property unit. It is also used for real property tax purposes. System (GIS); if not,
return to taxpayer for
completion.
CLIENTS: 2 Secure Order Conduct ocular 1 hour City P60.00 per -
of payment inspection. Gather Assessor lot-4 km
Real Property Owners/Administrators, Brokers, Banks, Sales Agents and proceeds information necessary Every Taxmapper from
to Counter F for the declaration of Wednesdays IV Balanga
REQUIREMENTS: or G in One- property. Thursdays Draftsman City Hall
Stop-Shop for and Fridays III P100.00 per
A. BUILDING payment. only Engineering lot - beyond
1. Approved Building Plans Receipt to be Assistant 4 km
presented to Driver (to be paid
2. Xerox copy TCT for owners and contract of lease or notarized consent for
frontliners for in one-stop-
non-owners. recording. shop before
3. Bill of Labor and Materials processing
4. Building Permit or Occupancy Permit of
transaction)
B. LAND Prepare Field Appraisal 5 minutes Draftsman -
1. Two copies in blue print or white print of approved surveyed plan. and Assessment Sheet III
2. Xerox Copy of Title or Certified True Copy of Title (if Title is 5 years old (FAAS).
Forward FAAS to 5 minutes Taxmapper - -
and above) Taxmapper for IV
3. Payment of ten years back taxes RPT. assigning PIN and Land
C. MACHINERY reference for building
and machinery and
1. Accomplished form of declaration of machinery. boundaries for land.
31
Fill-up the portion of 5 minutes Engineering - - V. SECURING CERTIFICATIONS ON TAX DECLARATION, PROPERTY
FAAS for structural Assistant
Taxmapper
HOLDINGS OR NON-IMPROVEMENT, CERTIFIED TRUE COPY
characteristics and
computes the M.V. of IV
the property. ABOUT THE SERVICE
Verifies the records on 5 minutes Taxmapper - - The Tax Declaration (TD) serves as the City’s Permanent record for every
GIS/Aerial Photograph IV real property unit (land, building, machinery or other improvement)
for verification of
assessment and back
taxes A certified true copy or certifications of various property holdings or non-
Encode FAAS and Tax 7 minutes Encoders - - improvements thereon may be requested from the City Assessor’s Office.
Declaration
CLIENTS:
Assign TD No. and log 2 minutes Bookbinder - -
it to the control book. II Real Property Owners/Administrators, Brokers, Banks, Sales Agents
Update the record of the 2 minutes Taxmapper - - REQUIREMENTS
subject property on II
TMCR.
Check the assigned PIN 2 minutes Taxmapper - -
Authorization or written request if necessary
on the TD and affix his IV
initial. SCHEDULE OF SERVICE AVAILABILITY:
Affix their signature in 3 minutes Draftsman - -
the FAAS III Monday Tuesday to Friday
Taxmapper
IV
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
Engineering (No Lunch Break and on any other time as the need arises)
Assistant
Review TD; if there is 10 minutes City - - HOW TO AVAIL OF THE SERVICE:
an error, clerk or Assessor
encoders corrects it; and/or S
then approves the TD. Assistant SERVICE DURATION
Department PROVIDER OF FORMS
E / CLIENT CHARGE CHARGES
Head or ACTIVITY
P
LAOO III 1 Proceed to the Get details of 3 minutes Book Binders - -
3 Acknowledges Provide the client with 2 minutes Book P60.00 per Tax City client’s request Clerk /
receipt of his owner’s copy. Binders document declaration Assessor's Encoder
copy from Clerk / (to be paid Office.
frontliners Encoder in one-stop- Taxpayers
shop before request the
processing needed
of documents to
transaction) the receiving
File the original copy 5 minutes Bookbinder - - clerk.
and prepares Ownership
Record Form for the Check the 5 minutes Book Binders - -
new TD and records it availability of the Clerk /
to the Record Book of requested Encoder
transactions for each documents.
barangay. Get the previous 3 minutes Book Binders - -
Record the new TD on 3 minutes Clerk / - declaration of the Clerk /
the AR. Encoder said property. Encoder
2 Secure Order Verify and 7 minutes Encoders - -
(Processing time may exceed 1 hour/document depending on the number of new properties
of payment prepares the Taxmapper II
being processed, location of property and schedule of inspection. Documents may be released and proceeds certified true AutoCAD
on the following week after inspection due to the schedule of inspection and availability of to Counter F copy/certification Operator
schedule of property owner.)
32
or G in One- Check and 2 minutes City Assessor - - REQUIREMENTS
Stop-Shop for approves and/or OIC,
payment. document if there's Assistant 1. Letter request for cancellation, revision, or correction of assessment/records
Receipt to be no more correction Dept. Head or
LAOO III 2. Real property tax payment
presented to
frontliners for
recording. SCHEDULE OF SERVICE AVAILABILITY:
3 Client Client is given a 2 minutes Book Binders P60.00 per Certification
acknowledges copy of Clerk / documents or Monday Tuesday to Friday
receipt of his certification or Encoder (to be paid in one- Certified 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m.
copy from certified true copy stop-shop before True Copy
frontliners of tax declaration processing of of Inspection- Wednesday- Friday only
transaction) Documents
For property
holdings – P60.00
per document and HOW TO AVAIL OF THE SERVICE:
additional of
P20.00 research S
SERVICE PERSON
fee for every T APPLICANT/ DURATION FEES &
PROVIDER IN FORMS
additional property E CLIENT OF ACTIVITY CHARGES
CHARGE
P80.00 – Aerial P
Photograph Proceed to the Define the exact 10 minutes Bookbinder - -
P60.00- AutoCAD 1 City Assessor’s location and access Clerk /
Map and Office. Submit before the scheduled Encoder
additional fee for the required inspection. Taxmapper
Plotting Technical documents to IV
Description 3-5 the frontliners.
points P30.00, 6-
2 Secure Order of The Inspection Team 1 hour City P60.00 per -
10 points P50.00,
payment and along with the client Assessor property-4 km
11-20 points
proceeds to conduct an inspection of Every Taxmapper from Balanga
P70.00, 21 points
Counter F or G the property to check Wednesdays IV City Hall
and above P100.00
in One-Stop- whether there is a basis , Draftsman II P100.00 per
P60.00 – True
Shop for for cancellation, Thursdays Engineering property-
Copy of Tax Map
payment. revision or correction of & Assistant beyond 4
P30.00 - Certified
Receipt to be assessment. Fridays Driver km(to be paid
True Xerox Copy
presented to (Site Location is in one-stop-
(Processing time may vary depending on the number of tax declarations/certifications requested and
frontliners for optional) shop before
number of properties per certification. Document may be issued on the following days if certification
recording. processing of
consists of multiple properties or maps need plotting of technical description first)
transaction)
Prepares FAAS 11 minutes Draftsman - -
III
VI. CANCELLING, REVISING OR CORRECTING ASSESSMENTS /
Prepare an inspection 2 minutes Taxmapper - -
RECORDS report (if site inspection IV
was conducted) Taxmapper
ABOUT THE SERVICE IV
Prepare cancellation, 5 minutes Encoders - -
Clients who would like to delete, adjust or correct assessments on their real revision or correction of
property request this service. TD
Check and approves 5 minutes City - -
document if there's no Assessor
The City Assessor’s assessment records are used by the Land Tax Division more correction and/or OIC,
of the City Treasurer’s Office in computing the annual tax to be paid by owners of Assistant
land and buildings. Dept. Head
or LAOO III
CLIENTS:
33
3 Acknowledge The cancellation, 2 minutes Book P60.00 per Tax Check and 2 minutes City Assessor - -
receipt of his revision or correction is Binders document Declaration signs TD and/or OIC,
copy from recorded and a copy is Clerk / (to be paid Assistant
frontliners issued to the client Encoder in one-stop- Dept. Head or
shop before LAOO III
processing 2 Acknowledges receipt The annotated 2 minutes Book P30.00 per Annotated
of of his copy from copy of TD is Binders document copy of
transaction) frontliners issued to the Clerk / (to be paid TD
client Encoder in one-stop-
(Processing time may exceed 35 minutes/document and may be released on the following week depending shop before
on the number of revised properties being processed, location of property and schedule of processing
inspection.) of
transaction)
Processing time may exceed 15minutes/doc depending on the number of annotated
VII. ANNOTATING OR CANCELLING LOANS OR MORTGAGES ON TAX properties being processed).
DECLARATIONS
ABOUT THE SERVICE VIII. VERIFYING HISTORY OR REAL PROPERTY TAX ASSESSMENTS
OR TAX DECLARATIONS
This service is requested to annotate or cancel documents for loan and
mortgage purposes. ABOUT THE SERVICE
CLIENTS: The History of a certain property (e.g. ownerships, improvements,
assessments etc.) may be verified at the City Assessor’s Office.
REQUIREMENTS CLIENTS:
1. Copy of Mortgage/Release of Mortgage Real Property Owners/Administrators, Brokers, Banks, Sales Agents
2. Copy of Tax Declaration
REQUIREMENTS
Photocopy of Title or any document to trace the record
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m SCHEDULE OF SERVICE AVAILABILITY:
(No Lunch Break and on any other time as the need arises) 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
S
SERVICE DURATION
E CLIENT
PROVIDER OF
CHARGE CHARGES
FORMS HOW TO AVAIL OF THE SERVICE:
ACTIVITY
P
S
Give loan and mortgage Annotate and 11 minutes Bookbind - - SERVICE
T APPLICANT DURATION PERSON IN FEES &
1 agreement to Frontliners prepares the ers PROVIDER FORMS
E / CLIENT OF ACTIVITY CHARGE CHARGES
tax declaration Clerk / P
Secure Order of Encoders Request for Verify and 13 minutes Bookbinder - -
payment and proceeds
1 the research the III
to Counter F or G in
verification of history of the Taxmapper II
One-Stop-Shop for
the real real property.
payment. Receipt to be
property
presented to frontliners
history.
for recording.
34
2 Secure Order Present the 2 minutes Bookbinder P20.00 per - Republic of the Philippines
of payment history of the III research Province of Bataan
and proceeds real property Taxmapper II (to be paid in
to Counter F to the client. one-stop-shop City of Balanga
or G in One- before
Stop-Shop for processing of
payment. transaction) Balanga University Town 2020
Receipt to be
presented to
frontliners for Business and Investment Services
recording.
(Processing time may vary depending on the number and date of tax declaration
being researched/verified)
City Planning & Development Office
EnP. Elsa P. Ilagan –CDPO
Contact No. : (047) 2370697
Email Add.: cpdo.cob@gmail.com
Engr. Marilen Z. Alonzo

City Assessor

Contact No. : (047) 237-2710
Email Add. :assessor.cob@gmail.com
Melinda L. Arguelles
LAOO III

Contact No. : (047) 237-2710
Vision:
Email Add. : assessor.cob@gmail.com
The City Planning and Development Office as the catalyst for the continuous and
sustainable integrated and holistic growth of the City through its efficient,
participatory and determined formulation, integration, implementation and
monitoring of development plans and programs.
Mission:
To provide our clientele accessible, competent, tireless, and timely services
necessary for the city’s achievement of overall development
35
I. SECURING ZONING CLEARANCE FOR BUSINESS PERMIT HOW TO AVAIL OF THE SERVICE:
ABOUT THE SERVICE S
SERVICE DURATION
All enterprises are required to secure a Zoning Clearance upon application E CLIENT
PROVIDER OF
CHARGE CHARGES
FORMS
ACTIVITY
of business permit before the start of commercial operations to ensure that the P
1 Secure the Brief client regarding 3 minutes Senior Admin. None Locational
business is allowed in the chosen location as per City Land and Water Use Plan and application form the service and its Asst. II Clearance
other relevant zoning and Land and Water Use ordinances. and list of requirements. Forms and List
requirements from Zoning of
CLIENTS: the Office of the Inspector I Requirements
City Zoning
All enterprises and commercial operators or business owners. Administration Project Dev't.
Unit. Officer III
REQUIREMENTS: 2 Return to CPDO – Receive and check the 3 minutes Senior Admin. None None
Zoning completeness of the Asst. II
a. Properly accomplished and notarized application form – 3 copies Administration Unit requirements.
b. Xerox copy of Transfer Certificate of Title (TCT) – 1 copy and submit the Zoning
accomplished Advise applicant to Inspector I
c. Xerox Copy of Tax Declaration of Real property - 1 copy application form return or call on the
d. Xerox Copy of Latest Tax Receipt (Real Property Tax) – 1 copy and all 3rd day after Project Dev't.
e. In case the applicant is not the registered owner of the lot, any one of the requirements. submission. Officer III
following: - 1 copy 3 Review and verify 15 CPDC/Zoning None None
submitted requirements. minutes Administrator
 Duly notarized copy of contract of lease, or
 Duly notarized copy of the deed of absolute sale, or Evaluate submitted Project
documents to check Development
 Duly notarized copy of written consent , or their conformity with Officer III
 Duly notarized copy of Special Power of Attorney the Comprehensive
f. Vicinity Map and Site Development Plan -1 copy Land and Water Use Senior Admin.
Plan (CLWUP) and
g. Bill of Materials and Specifications ( if needed ) – 1 copy the Zoning Ordinance
Asst. II
h. Barangay clearance for business – 1 copy and its rules and Zoning
i. Barangay Resolution of No Objection (if needed) – 1 copy regulations. Inspector I
j. Environmental Compliance Certificate from DENR ( if needed) – 1 copy 4 Conduct site 1 day Zoning None Inspection
k. Written Conformity/non-objection from Homeowners Association(if inspection and Inspector I Report
prepare Inspection
needed) – 1 copy Report. Project Dev't.
l. Written Conformity/non-objection from adjacent neighbors (if needed) – 1 Officer III
Note:
copy For projects submitted
m. Site clearance from the local health officer (if needed) – 1 copy From 8 a.m. to12
n. SEC Registration (if needed) – 1 copy noon,
o. Secretary’s Certificate (if needed) – 1 copy Inspection is done at
1–4 p.m.,while for
p. Authorization of persons allowed to follow-up the clearance (if needed) – 1 Those submitted from
copy 1-5 p.m.,inspection
q. Other documents/requirements that may be required upon evaluation of the is at 8 am to 12 noon
submitted documents ( Example: Affidavit of Undertaking , ordinance of of the following day.
5 Prepare & submit the 5 minutes Project None Transmittal
reclassification, Conversion Order from DAR, etc. ) – 1 copy Report with Evaluation Report with
(NOTE: Additional Requirements are needed for Special uses/special projects such as Funeral recommendation to Assistant Recommen
establishment, cell site, industrial projects, gasoline station, slaughterhouse, poultry, piggery, etc.). City Mayor’s Office dation
for their final Zoning
instructions/approval. Inspector I
6 CPDO waits for the 1 day Secretary to None Instruction/
Monday Tuesday to Friday instruction / approval the SP Approval
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m of City Mayor’s Liaison
(No Lunch Break and on any other time as the need arises) Office. Assistant II
36
S
SERVICE
T DURATION OF
APPLICANT/ CLIENT PROVIDER PERSON IN CHARGE FEES & CHARGES FORMS
E ACTIVITY
P
7 Prepare and process the 10 minutes Project Evaluation Assistant Order of Payment
decision on the application TYPE OF STRUCTURE / CLEARANC Decision on Zoning
and assess the clearance PROJECT COST E FEE
fee to be paid. A. RESIDENTIAL STRUCTURE SINGLE
Secure signature of Zoning ATTACHED/DETACHED, THE PROJECT COST
Administrator. OF WHICH IS:
1. P100,000.00 and below P240.00
2. Over P100,000.00 to P200,000.00 P480.00
3. Over P200,000.00 P600.00 + 1/10
of 1% in excess
of P200,000.00
B. APARTMENT/TOWNHOUSES
1. Project Cost of P500,000.00 and P1,200.00
below
2. Over P500,000.00 to P 2 Million P1,800.00
3. Over P2 Million P3,000.00 +
1/10 of 1% of
cost in excess
of P2 Million
regardless of
the number of
doors.
C. DORMITORIES
1. Project Cost of P2 Million and P3,000.00
Below
2. Project Cost over P2 Million P3,000.00 +
1/10 of 1% of
cost in excess
of P2 Million
regardless of
the number of
doors.
D. INSTITUTIONAL
THE PROJECT COST OF WHICH IS:
1. Below P2 Million P2,400.00
2. Over P2 Million P2, 400.00 +
1/10 of 1% of
cost in excess
of P2M.
E. COMMERCIAL, INDUSTRIAL, AGRO-
INDUSTRIAL, THE PROJECT COST OF
WHICH IS:
1. Below P100,000.00 P1,200.00
2. Over P100,000.00 to P500,000.00 P1,800.00
3. Over P500,000.00 to P1 Million P2,400.00
4. Over P1 Million to P2 Million P3,600.00
5. Over P2 Million P6,000.00 +
1/10 of 1% in
excess of P2
Million
37
F. SPECIAL USES/SPECIAL PROJECTS,THE
PROJECT COST OF WHICH IS:
(Gasoline station, cell sites, slaughterhouse, treatment
plant.etc.)
2. Over P2 Million P6,000.00
+1/10 of 1% in
excess of P2
Million
G. INSPECTION FEE P100.00
H. LEGA L RESEARCH FEE:
Computation of Legal Research Fee remains at 1% every
fee charged but shall in no case be lower than P10.00.
I. VIOLATIONS:
Penalty - Failure to secure locational P 1,000.00 per
clearance prior to the start of the month for
operation of the business every business
operations
without
locational
clearance but
not exceed to
P10,000.00
Note: Project Costs are adjusted based on their
recomputed cost estimates especially those which are
under estimated.
8. Approve 10 minutes CPDC/Zoning Administrator Decision on Zoning

Locational/Zoning
Clearance.
9 Secure Order of Payment Receive payment and 3 minutes Counter F or G – One-Stop-Shop None
from City Planning and release Official Receipt (CTO Cashier)
Development Office.
Order of Payment
Pay the amount indicated in
the Order of Payment at the
City Treasurer’s Office.
1 Return to CPDO – Zoning Receive Official Receipt 4 minutes Project Evaluation Assistant None Official Receipt
0 Administration Unit and and Order of Payment; Approved Decision on
submits the Official Receipt separates file copy; Administrative Aide III Zoning
(OR) together with the records OR number and
Order of Payment for date and releases the
recording purposes. approved
locational/zoning
Receive Approved clearance.
Clearance
( Processing Time may exceed 30 minutes per document depending on the number of applications being processed. 1-2 weeks for those which are in conflict with approved Land and Water Use and
those that are considered hazardous to their immediate environment.1-3 weeks for a few special cases such as those causing adverse effects to its neighboring environment and with complaints like
industrial activities, which need to pass through Sangguniang Panglunsod and other concerned agencies for further consultation/decision/approval. Processing time may be extended for another one
day depending on the instruction/approval of City Mayor’s Office. Further, the processing time will start when the requirements are completed.)
38
II. SECURING ZONING CLEARANCE FOR BUILDING PERMIT Architect in case of Architectural and Structural Plans. Sanitary
Engineer in case of Sanitary Plan.
ABOUT THE SERVICE
g. Bill of materials and specifications – 1 copy
All enterprise and private persons constructing a new building, whether
h. Barangay Construction Clearance – 1 copy
residential or commercial, or applying for expansion / renovation are required to
i. Barangay Resolution of No Objection (if needed) – 1 copy
secure a zoning clearance upon application for building permit.
j. Environmental Compliance Certificate from DENR ( if needed) – 1
copy
This should be done before the start of construction to ensure that the
k. Written Conformity/non-objection from Homeowners Association(if
building/ business are allowed in the chosen location as per the Balanga City
needed) – 1 copy
Comprehensive Land and Water Use Plan(CLWUP).
l. Written Conformity/non-objection from adjacent neighbors (if needed)
– 1 copy
CLIENTS:
m. Site clearance from the local health officer (if needed) – 1 copy
All enterprise and private persons constructing a new building, whether n. SEC Registration (if needed) – 1 copy
residential or commercial, or applying for expansion/renovation. o. Secretary’s Certificate (if needed) – 1 copy
p. Authorization of persons allowed to follow-up the clearance (if needed)
REQUIREMENTS:
– 1 copy
a. Properly accomplished and notarized application form – 3 copies q. Other documents/requirements that may be required upon evaluation of
b. Xerox copy of Transfer Certificate of Title (TCT) – 1 copy the submitted documents ( Example: Affidavit of Undertaking ,
c. Xerox copy of Tax Declaration of Real Property – 1 copy ordinance of reclassification, Conversion Order from DAR, etc. ) – 1
d. Xerox copy of Latest Tax Receipt (Real property Tax) – 1 copy copy
e. In case the applicant is not registered owner of the lot, any one of the
following: - 1 copy
 Duly notarized copy of contract of lease, or Monday Tuesday to Friday

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
 Duly notarized copy of the deed of absolute sale, or
 Duly notarized copy of written consent , or (No Lunch Break and on any other time as the need arises)
 Duly notarized copy of Special Power of Attorney.
f. Two sets of Building Plans including site development plan and

vicinity map signed and sealed by the Registered Civil Engineer or
39
HOW TO AVAIL OF THE SERVICE: Report. Development
Officer III
Note:
S
SERVICE DURATION For projects
PROVIDER OF FORMS Submitted
E / CLIENT CHARGE CHARGES
ACTIVITY from
P 8 a.m. to 12
noon,
1 Secure the 3 minutes Senior None Locational inspection is
application Orient the client Administrative Clearance
regarding the done at 1–4
form and list Asst. II Forms and p.m., while for
of service and its List of
requirements those
requirements. Zoning Requirements submitted
Inspector I from
1-5 p.m.,
Project inspection is
Development
Officer III at 8 am to 12
noon of the
following day.
2 Return to the Receive and 3 minutes Senior None None
CPDO – Zoning check the Administrative
Administration completeness of Asst. II 5 Prepare & 5 minutes Zoning None Transmittal
Unit and submit the requirements
the Zoning submit the Inspector I Report with
accomplished Advise Inspector I Report with Recommenda-
application form applicant to recommendatio Project tion
and all return or call on Project n to City Evaluation
requirements. the 3rd day after Development Mayor’s Office Assistant
submission. Officer III for their final
instructions/app
roval.
3 Review and verify 15 minutes CPDC/Zoning None None
submitted Administrator
requirements. 6 CPDO waits for 1 day Secretary None Instruction/
Project the instruction / to the SP Approval
Evaluate Development
approval of City
submitted Officer III
documents to Mayor’s Office. Liaison
check their Senior Assistant II
conformity with Administrative Note: All
the Asst. II residential
Comprehensive applications for
Land and Water Locational
Use Plan Zoning
Clearances for
(CLWUP) and Inspector I
the Zoning Building Permit
Ordinance and its costing more
rules and than P2M would
regulations. be subject to the
City Mayor’s
4 Conduct site 1 day Zoning None Inspection Office
inspection and Inspector I Report
concurrence.
prepare
Inspection Project
40
DURATION OF PERSON IN
STEP APPLICANT/ CLIENT SERVICE PROVIDER FEES & CHARGES FORMS
ACTIVITY CHARGE
7 Prepare and process the decision on 10 minutes Project Evaluation Order of Payment
the application and assess the Assistant TYPE OF STRUCTURE / CLEARANCE Decision on
clearance fee to be paid. PROJECT COST FEE Zoning
A. RESIDENTIAL STRUCTURE SINGLE
Secure signature of Zoning ATTACHED/DETACHED, THE PROJECT COST
Administrator. OF WHICH IS:
1. P100,000.00 and below P240.00
2. Over P100,000.00 to P200,000.00 P480.00
3. Over P200,000.00 P600.00 + 1/10 of
1% in excess of
P200,000.00
B. APARTMENT/TOWNHOUSES
1. Project Cost of P500,000.00 and P1,200.00
below
2. Over P500,000.00 to P 2 Million P1,800.00
3. Over P2 Million P3,000.00 + 1/10
of 1% of cost in
excess of P2
Million regardless
of the number of
doors.
C. DORMITORIES
1. Project Cost of P2 Million and P3,000.00
Below
2. Project Cost over P2 Million P3,000.00 + 1/10
of 1% of cost in
excess of P2
Million regardless
of the number of
doors.
D. INSTITUTIONAL
THE PROJECT COST OF WHICH IS:
2. Over P2 Million P2, 400.00 + 1/10
of 1% of cost in
excess of P2M.
E. COMMERCIAL, INDUSTRIAL, AGRO-
INDUSTRIAL, THE PROJECT COST OF
WHICH IS:
1. Below P100,000.00 P1,200.00
2. Over P100,000.00 to P500,000.00 P1,800.00
3. Over P500,000.00 to P1 Million P2,400.00
4. Over P1 Million to P2 Million P3,600.00
5. Over P2 Million P6,000.00 + 1/10
of 1% in excess of
P2 Million
F. SPECIAL USES/SPECIAL PROJECTS,THE
PROJECT COST OF WHICH IS:
(Gasoline station, cell sites, slaughterhouse,
treatment plant.etc.)
2. Over P2 Million P6,000.00 +1/10
of 1% in excess of
P2 Million
41
G. ALTERATION/EXPANSION Same as original
(affected areas / cost of expansion application
only)
H. INSPECTION FEE P100.00

I. LEGA L RESEARCH FEE:
Computation of Legal Research Fee remains at 1% every
fee charged but shall in no case be lower than P10.00.
J. VIOLATIONS:
Penalty - Failure to secure P10,000.00 for
locational clearance prior to the start structures 100%
of the project. complete
% of P10,000.00
based on the % of
accomplishment
of structure but
not exceed to
P10,000.00
Note: Project Costs are adjusted based on their

recomputed cost estimates especially those which are
under estimated.
8. Approve Locational/Zoning 10 minutes CPDC/Zoning Decision on

Clearance. Administrator Zoning
9 Secure the Order of Payment Receive payment and release 3 minutes Counter F or G – One- None Order of Payment
from the Office of the City Official Receipt. Stop-Shop
Planning and Development (CTO Cashier)
Office.
Pay the amount indicated in

the Order of Payment at the
CTO.
10 Return to CPDO – Zoning Receives Official Receipt and Order 4 minutes Administrative Aide III None Official Receipt
Administration Unit and of Payment; separates file copy; Approved
submit the Official Receipt records OR number and date and Project Evaluation Decision on
(OR) together with the Order releases the approved Assistant Zoning
of Payment for recording locational/zoning clearance.
purposes.
Receive Approved Clearance
(Processing Time may exceed 30 minutes per document depending on the number of applications being processed. 1-2 weeks for those which are in conflict with approved Land and Water Use and
those that are considered hazardous to their immediate environment.1-3 weeks for a few special cases such as those causing adverse effects to its neighboring environment and with complaints like
industrial activities, which need to pass through Sangguniang Panglunsod and other concerned agencies for further consultation/decision/approval. Processing time may be extended for another one
day depending on the instruction/approval of City Mayor’s Office. Further, the processing time will start when the requirements are completed.)
42
III. SECURING ZONING CERTIFICATE 2 Review and 2 hours CPDC/Zoning None None
verify Administrator
submitted
ABOUT THE SERVICE requirements. Project
Development
Site Zoning Classification is requested for record and reference purposes. Officer III
The Zoning Classification is based on the City’s Comprehensive Land and Senior Admin.
Water Use Plan (CLWUP), which was last updated during the year 2012. Asst. II
3 Prepare zoning 10 minutes Senior Admin. Below one Order of
certificate and Asst. II (1) ha. – Payment
CLIENTS: assess the P600.00 Zoning
Students, Developers and Public/Private Agencies clearance fee to Over one (1) Certificate
be paid. ha. - P
REQUIREMENTS: 600.00 / ha.
Secure
a. Letter request addressed to the Zoning Administrator / City signature of
Planning and Development Coordinator. – 1 copy Zoning
b. Lot Plan with Vicinity Map drawn to scale signed and sealed by a Administrator.
Geodetic Engineer – 1 copy 4 Approves 10 minutes CPDC/Zoning None Zoning
Zoning Administrator Certificate
c. Xerox copy of Transfer Certificate of Title (TCT) – 1 copy Certificate.
d. Xerox copy of Tax Declaration of Real Property – 1copy
e. Xerox copy of Latest Tax Receipt ( Real Property Tax) – 1 copy 5 Secure Order Receive 3 minutes Counter F or None Order of
f. In case the applicant is not the registered owner of the lot, any one of Payment payment and G – One- Payment
from City release Stop-Shop
of the following:- 1 copy Planning and Official (CTO
 Duly notarized copy of contract of lease, or Development Receipt. Cashier)
 Duly notarized copy of deed of absolute sale, or Office.
Pay the
 Duly notarized copy of written consent, or
amount
 Duly notarized copy of Special Power of Attorney indicated in
Note: For students thesis purposes, letter only a, c & d requirements will be the Order of
submitted. Payment at the
CTO.
6 Return to Receive 4 minutes Admin. Aide None Official
SCHEDULE OF SERVICE AVAILABILITY: CPDO – Official Receipt II Receipt
Zoning and Order of Approved
Monday Tuesday to Friday Administration Payment; Project Zoning
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m Unit and separate file Evaluation Certificate
submit the copy; record Assistant
(No Lunch Break and on any other time as the need arises) Official OR number and
Receipt (OR) date and release
HOW TO AVAIL OF THE SERVICE: together with the approved
the Order of Zoning
S Payment for Certification.
SERVICE DURATION
T APPLICANT PERSON IN FEES & recording
PROVIDER OF FORMS
E / CLIENT CHARGE CHARGES purposes.
ACTIVITY
P
1 Submit letter- Receive and 3 minutes Project None List of Receives
request check the Development Require- Approved
together with completeness of Officer III ments Zoning
the the Certification.
requirements. requirements. Senior Admin. (Processing time may exceed 30 minutes per document depending on the number of
Asst. II applications being processed. Further processing time will start when the requirements are
completed. Processing time may exceed one day, if the applied documents are subject to
Zoning
Inspector I
ocular inspection.)
43
IV. SECURING DATA FROM CITY PLANNING AND DEVELOPMENT Review and
OFFICE Verify
Verify and
ABOUT THE SERVICE review the
data/inform
Information about the city and its development plans are available at ation before
CPDO. handling
This includes: over to
 Socio-economic Profiles clients or
researchers.
 Land and Water Use Plan
 Economic Development Data 2 A. For Hard
Copy .
 Development Plans Documents:
 Other City Statistics
 City/Barangay Maps Leave ID card Release the 2 minutes Project The cost of the None
to the person document/s Development photo copying
in charge and to be Officer IV will be borne
CLIENTS: is permitted to borrowed. by the clients.
Students, Developers and Public/Private Agencies Photocopy the Project
Document/s Development
Assistant
Monday Tuesday to Friday Request for a 10 minutes Certified true Order of

printed copy Print the Senior copy Payment
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m of documents document/map Administrative Bond paper size
(No Lunch Break and on any other time as the need arises) or certified /land use plan Asst. II – P 50.00/pc.
true copy of and endorse to White
HOW TO AVAIL OF THE SERVICE: map/Land the signing print/Blue print
Water Use officer to (size 20” x 30”)
Plan secure certify the -
S order of document. P 100/copy
SERVICE DURATION
T APPLICANT PERSON IN FEES & payment and
PROVIDER OF FORMS
E / CLIENT CHARGE CHARGES proceed to Printed Copy
ACTIVITY
P Counter F or Assess the of other
1 Inquiry Verify 27 minutes Project None None G – One Stop fee/s to be documents
Approach/Req Information Development Shop, City paid and P 30.00
uest the Availability Officer IV Treasurer’s prepare the minimum of 5
personnel in Office for Order of pages
charge of the Verify if Project
information payment. Payment. (additional
data being Development (then proceed charge of
requested. requested is Assistant
available. to # 5) P 5.00/page in
excess of 5
Access Senior pages)
information Administrative 3 Return the Advise the 1 minute Project None None
Asst. II borrowed client/researc Development
Access documents her to Officer IV
information and log in the register in
if data is record book. the log book. Project
available. Development
Refer and/ Assistant
or suggest
other Senior
probable Administrative
sources of Asst. II
information.
44
4 B. For Soft CLIENTS:
Copy
Documents:
A registered owner or developer of a parcel of land who intends to convert
Secure Order Copy the file 10 minutes Project Copy to Order of the same into a subdivision project.
of Payment of the Development Personal USB/ Payment
and pay to documents to Officer IV CD - P 30.00/
Counter F or the disc or file
REQUIREMENTS:
G – One Stop flash drive Project
Shop of CTO. (USB) Development Copy to CD A. FOR OPTIONAL APPLICATION FOR APPROVAL OF
provided by Assistant from CPDO – SUBDIVISION PLAN
the client or P 150.00/
researcher or Senior Compact Disk
the CPDO Administrative 1. At least 2 sets of Site Development Plan (Schematic Plan) at a
provided the Asst. II scale ranging from 1:200 to 1:2,000 showing the proposed layout
CD. of streets, lots, parks and playgrounds and other features in
relation to existing conditions in the area, prepared, signed and
Assess the sealed by any licensed and registered architect, environmental
fee/s to be planner, civil engineer, or geodetic engineer. (Amended per Board
paid and Resolution No. 794, Series of 2006)
prepare the
Order of
Payment. 2. One (1) set of the following documents duly signed and sealed by
5 Present the Hand over the 2 minutes Project None Official a licensed geodetic engineer.
receipt. requested Development Receipt
documents/file Officer IV
to the
a. Vicinity map indicating the adjoining Land and Water Uses,
requester Project access, as well as existing facilities and utilities at least within 500
Development meters from the property boundaries of the project, drawn to any
Assistant convenient scale.
(50% discount for students in fees and charges provided they present a request letter signed b. Topographic Plan to include existing conditions as follows:
by the dean of their university/college and present their current school ID.)
(1) Boundary Lines: bearings, distances tie point or reference
IV. SECURING DEVELOPMENT PERMIT point, geographic coordinates of the tie point or Bureau of
Lands Locational Monument (BLLM);
ABOUT THE SERVICE
(2) Streets, easements, width and elevation of road right-of-
A registered owner or developer of a parcel of land who intends to convert
way within the project and adjacent subdivisions/ areas;
the same into a subdivision project shall apply to the City Planning and Development
Office for the approval of subdivision Development Permit (DP). The owner / (3) Utilities within and adjacent to the proposed subdivision
developer shall subsequently apply for Certificate of Registration (CR) and License project; location, sizes and invert elevations of sanitary and
to Sell (LS) with the Housing and Land and Water Use Regulatory Board (HLURB) storm or combined sewers; location or gas lines, fire
prior to the selling of lots or units/houses. hydrants, electric and telephone poles and street lights, if
any. If water mains and sewers are not within or adjacent
to the subdivision, indicate the direction and distance to and
Subdivision Project – shall mean a tract or a parcel of land registered under
size of nearest one, showing invert elevations of sewers, if
Act No. 496 which is partitioned primarily for residential purposes into individual applicable.
lots with or without improvements thereon, and offered to the public for sale, in cash
or in installment terms. It shall include all residential, commercial, industrial and
recreational areas, as well as open spaces and other community and public areas in (4) Ground elevation of the subdivision: for ground that slopes less
the project. than 2%, indicate spot elevations at all breaks in grade, along all
45
drainage channels and at selected points not more than 25 meters B. FOR APPLICATION FOR SUBDIVISION DEVELOPMENT PERMIT
apart in all directions: for ground that slopes more than 2%,
1. All requirements for application for preliminary subdivision
either indicate contours with an interval of not more than 0.5
development plan. (5 copies)
meter if necessary due to irregular land or need for more detailed
preparation of plans and construction drawings.
2. Subdivision Development Plan consisting of the site
development plan at any of the following scales: 1:200; 1:1,000;
(5) Water courses, marshes, rock and wooded areas, presence of
or any scale not exceeding 1:2,000; showing all proposals
preservable trees in caliper diameter of 200 millimeters, houses,
including the following:
barns, shacks, and other significant features.
a. Roads, easements or right-of-way and roadway width,
(6) Proposed public improvements: highway or other major
alignment, gradient, and similar data for alleys, if any.
improvements planned by public authorities for future
b. Lot numbers, lines and areas and block numbers.
construction within/adjacent to the subdivision.
c. Site data such as number of residential and saleable lots,
typical lot size, parks and playgrounds and open spaces.
c. Survey Plan of the lot(s) as described in TCT(s).
The subdivision development plan shall be prepared, signed and
3. Certified true copy of Transfer Certificate of Title (TCT) – 5 copies
sealed by any licensed and registered architect, environmental
planner, civil engineer or geodetic engineer. (Amended per
4. Certified true copy of Tax Declaration of Real Property covering the
Board Res. No. 794, Series of 2006).
property(ies) subject of the application for the immediately
preceding; – 5 copies
3. Civil and Sanitary Works Design
Engineering plans/construction drawings based on applicable
5. Xerox copy of Latest Tax Receipt (Real Property Tax) - 5 copies
engineering code and design criteria to include the following:
6. In case the applicant is not the registered owner of the lot: -5 copies a. At least 5 copies of road (geometric and structural)
design/plan duly signed and sealed by a licensed civil
 Duly notarized copy of contract of lease, or engineer.
 Duly notarized copy of the deed of absolute sale, or (1) Profile derived from existing topographic map,
 Duly notarized copy of written consent, or showing the vertical control, designed grade,
 Duly notarized copy of Special Power of Attorney curve elements and all information needed for
construction.
7. Right to use or deed of sale of right—of-way for access road and other
utilities when applicable, subject to just compensation for private (2) Typical roadway sections showing relative
land.-5 copies. dimensions of pavement, sub-base and base
preparation, curbs and gutters, sidewalks,
8. Letter request addressed to the Zoning Administrator / City Planning shoulders benching and others.
and Development Coordinator - 1 copy
9. Barangay Resolution of No Objection - 5 copies (3) Details of roadway and miscellaneous structures
such as curb and gutter (barrier, mountable and
Approval of the preliminary subdivision development plan will be valid drop), slope protection wall, rip rapping and
only for a period of 180 days from date of approval. retaining wall.
b. At least 5 copies of storm drainage and sanitary sewer

system duly signed and sealed by a licensed sanitary
engineer or civil engineer.
46
(1) Profile showing the hydraulic gradients and g. For new corporations (3 years and below) statement of
properties of sanitary and storm drainage line capitalization and sources of income and cash flow to
including structures in relation with the road grade support work program.
line. 9. Plans, specifications, bills of materials and cost estimates duly
(2) Details of sanitary and storm drainage lines and signed and sealed by the appropriate licensed professionals. - 5
miscellaneous structures such as various types of copies
manholes, catch basins, inlets (curb, gutter, and
drop), culverts and channel linings. 10. Application for permit to drill from the National Water Resources
Board (NWRB) – 5 copies
c. At least 5 copies of site grading plan with the finished
contour lines superimposed on the existing ground the 11. Traffic impact assessment (TIA) for projects 30 hectares and
limits of earthwork embankment slopes, cut slopes, above. – 5 copies
surface drainage, drainage outfalls and others, duly
signed and sealed by a licensed civil engineer. 12. Copy of the special/temporary permit from the Professional
Regulation Commission (PRC) and of the separate permit from
4. At least 5 copies of water system layout and details duly signed the Department of Labor and Employment (DOLE) for foreign
and sealed by a licensed sanitary engineer or civil engineer. architects who signed on plans required under the Implementing
Should a pump motor have a horsepower (HP) rating of 50 HP or Rules and Regulations of PD 957. (per Board Resolution No. 839,
more, its pump rating and specifications shall be signed and sealed series of 2009)
by a professional mechanical engineer.
13. List of names of duly licensed professionals who signed the plans
5. Certified true copy of Environmental Compliance Certificate and other similar documents in connection with application filed
(ECC) or Certificate of Non-coverage (CNC), whichever is indicating the following information:
applicable, duly issued by the DENR. – 5 copies
a. Surname;
6. Zoning Certificate from HLURB Regional Office.- 5 copies b. First Name;
c. Middle Name;
7. Reclassification Ordinance and Certified true copy of DAR d. Maiden Name, in case of married women professional;
conversion order if agricultural – 5 copies e. Professional license number, date of issue and expiration
of its validity
8. At least 5 copies of project description for projects having an area f. Professional tax receipt and date of issue
of 1 hectare and above to include the following: g. Taxpayer’s Identification Number (TIN)
a. Project profile indicating the cost of raw land and its A Development Plan shall only be valid for a period of 3 years from
development (total project cost), amortization schedule, date of issue if no physical development is introduced.
sources of financing, cash flow, architectural plan, if any,
The owner or developer shall cause the necessary surveys of the
and work program.
project and prepare the survey returns with technical description and
b. Audited financial statement for the last three (3)
computations duly signed and sealed by a licensed geodetic engineer to be
preceding years;
submitted together and in accordance with the approved subdivision plan, to the
c. Income Tax Return for the last three (3) preceding years;
Land Management Sector (LMS) for verification and approval; pursuant to
d. Certificate of Registration from Securities and Exchange
Section 50 of PD 1529 (property Registration Decree) and subject to the
commission (SEC);
provisions of R.A. 8560 and its Implementing Rules and Regulations.
e. Articles of incorporation or partnership;
f. Corporation by-laws and all implementing amendments;
and
47
SCHEDULE OF SERVICE AVAILABILITY: RA 7279) and
other related
laws and with
the
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
(No Lunch Break and on any other time as the need arises) Comprehensive
Land and Water
HOW TO AVAIL OF THE SERVICE: Use Plan
(CLWUP)
S
SERVICE
PROVIDER FORMS
4 Conduct site 5 days CPDC/Zoning None Inspection/
P
inspection and Administrator Evaluation
prepare Report
1 Secure the list Orient client 5 minutes Zoning None List of
Evaluation OIC – City
of regarding the Inspector I Require-
Report. Engineer
requirements. service and its ments
requirements. CEO-
Zoning
Draftsman II
Inspector I
CEO-
2 Submit all Receive and 15 minutes Zoning None
Draftsman II
requirements to check the Inspector I
the CPDO – completeness of
Zoning the CEO-
5 Submit report 10 minutes CPDC/Zoning None Inspection/
Administration requirements. Draftsman II
with Administrator Evaluation
Unit.
recommendation Report
to the OIC – City
Sangguniang Engineer
Panglungsod.
3 Review plans/ 7 days CPDC/Zoning None None
Zoning
documents and Administrator
Inspector I
verify submitted
requirements. OIC – City
CEO-
Engineer
Draftsman II
All the
6 Issue a 30 days Sangguniang None SP
documents Zoning
resolution Panglungsod Resolution
submitted by the Inspector I
recommending (SP)
applicants are
approval of
subject to CEO-
development
evaluation to Draftsman II
permit by the
check their
Local Chief
conformity with
Executive
the
Implementing
Rules and 7 Prepare and 10 minutes Zoning None Development
Regulation for process the Inspector I Permit
Subdivision decision on the
(P.D. 957, BP application
220, EO 648,
48
DURATION
APPLICANT/ PERSON IN
STEP SERVICE PROVIDER OF FEES & CHARGES FORMS
CLIENT CHARGE
ACTIVITY
8 Assess the clearance fee to be paid. 4 minutes Secretary to the SP Order of Payment
PAYMENT / Decision on Zoning
DESCRIPTION
FEE
i. DEVELOPMENT FEE (based on Section 4G.01 of
the City of Balanga Revenue Code of 2013 as
per Ordinance No. 25, s. 2013)
1. for every land developed as P 7.50 / sq.m.
commercial or industrial, which
is to be utilized as Subdivision or
Mining Operation.
2. for every land developed as other P 5.00 / sq.m.
than the above (item 1 -
commercial or industrial)
3. Filing Fee (non-refundable)
a. for every land developed as P 10,000.00 per
commercial or industrial, title or per lot
which is to be utilized as
Subdivision or Mining
Operation.
b. for every land developed as P5,000.00 per
other than the above (item 1 title or per lot
-commercial or industrial)
2. Alteration of Plans (affected areas Same as Final
only) Approval &
Development
Permit.
B. VIOLATIONS: (Based on HLURB Guidelines)
Penalty - Failure to secure P 10,000.00
development permit prior to the
start of development.
9 Secure Order of Payment and Receive payment and release 3 minutes Counter F or G – One- None Order of Payment
pay the amount indicated in Official Receipt. Stop-Shop
the Order of Payment at the (CTO)
CTO.
Secure signature/initial of Zoning 10 minutes CPDC/Zoning None
Administrator. Administrator
Transmit the decision to the City 5 minutes Zoning Inspector I None

Mayor’s Office for their final
approval. Administrative Aide III
CPDO waits for the instruction/final 3 days City Mayor None

approval and signature of the City Secretary to the SP
Mayor.
49
10 Return to Zoning Receive Official Receipt and Order 4 minutes Zoning Inspector I None Official Receipt
Administration Unit and of Payment. Approved
submit the Official Receipt Development Permit
(OR) together with the Order Separate file copy and record OR
of Payment for recording number and date then release the
purposes. decision on the Development
Permit.
Receive Development Permit
(Processing time may exceed one month depending on the instruction/approval of Office of the Sangguniang Panglungsod and City Mayor’s Office)

EnP. Elsa P. Ilagan
City Government Department Head I
City Planning and Development Office
Mezzanine Floor, City Hall
City of Balanga, Bataan
Contact No. : (047) 2370697
Ms. Rowena Cabreta EnP. Noel S. Gallardo

PDO IV Project Development Officer III
City Planning and Development Office

Mezzanine Floor, City Hall
City of Balanga, Bataan
Contact No. : (047) 2370697
50
Republic of the Philippines I. SECURING A BUILDING PERMIT
Province of Bataan
City of Balanga ABOUT THE SERVICE
(PD1096 Rule III Section 301)

Balanga University Town 2020
No person, firm or corporation, including any agency or instrumentality of
Business and Investment Services the government shall construct, alter, repair, convert, use, occupy, move, demolish
and add any building/structure or any portion thereof or cause the same to be done,
City Engineering Office without first obtaining a building permit therefore from the Building Official
Engr. Miguel Sanchez – OIC - CEO
Contact No. : (047) 237-0712 assigned in the place where the subject building/structure is located or to be done.
Email Add.: engineering.cob@gmail.com
(PD1096 Rule III Section 305)

The issuance of building permit shall not be construed as an approval or
authorization to the permittee to disregard or violate any of the provisions of this
code.
Whenever the issuance of a permit is based on approved plans and

specifications which are subsequently found defective, the Building Official is not
precluded from requiring the permittee to effect the necessary corrections in said
plans and specification or from preventing or ordering the stoppage of any or all
building operations being carried on there under which are in violation of this code.
A building permit issued under the provision of the code shall expire and
Vision: become null and avoid if the building or work authorized therein is not commenced
IsangLungsodnalubosangpananaligsaDiyos, maunlad at maipagmamalaki: within a period of one (1) year from the date of such permit, or if the building or
mapayapa, nagkakaisa, may sapatnahanap-buhay at edukasyon, maka-kalikasan, work so authorized is suspended or abandon at any time after it has been
may mamamayangaktibonglumalahoksapinagkakatiwalaangpamahalaan at
handasahamonngmakabagongpanahon. commenced, for a period of one hundred twenty (120) days.
Mission: CLIENTS:
Proper and lawful implementation of various city infrastructures as well as carrying Government Agencies, Private Individual, Investors, Business
out the provisions of the National Building Code without fear, favor or reservations Establishment Owner, National Government
but with NGITING BALANGUEÑO to the optimum satisfaction of the clients in
particular and the city constituents in general
51
REQUIREMENTS:  Five (5) copies-Bill of Materials & Specifications, 3 copies Brgy.
Construction Clearance, 2 copies Structural Design Computation for 3
 Building Permit Application Form must be accompanied with Ancillary storey above.
permit form – Architectural, Civil/Structural, Electrical, Mechanical, etc as
required.  Two (2) copies written clearances from any Regulatory Agencies
concerned:
 In case the applicant is the registered owner of the lot:
3 copies – Certified true copy of OCT/TCT in file with the Registry of  City Zoning Administrator (CPDO) – for locational/land use
Deeds
clearance.
3 copies – Tax Declaration
3 copies – Current Real Property Tax Receipt  Bureau of Fire Protection – for all types of building/structure.
 In case the applicant is not the registered owner of the lot: (in addition to the
 DPWH – for RROW and Easement of all types of building/structure
above).
along the national road and public creek or river/bodies of water.
3 copies – Duly notarized copy of the Contract of Lease or Sale
 DENR – for Environmental Compliance Certificate (ECC) of
3 copies – Duly notarized copy of the Deed of Absolute Sale.
•Environmentally Critical Project such as Gas station.
 Five (5) sets of survey plans, designs, specifications and other documents  National Grid Corporation – for all types of building along the
prepared, signed and sealed over the printed names of the duly licensed and
registered: high-tension transmission lines
Architect, in case of architectural documents;

Civil Engineer, in case of civil/structural documents; Other Agencies such as:
Registered/Professional Electrical Engineer, in case of electrical HLURB
documents; DOH
Registered/Professional Mechanical Engineer, in case of DOTC
mechanical documents; DOT
Sanitary Engineer, in case of sanitary documents; DAR
Master Plumber, in case of plumbing documents; DepEd
Electronics Engineer, in case of electronics documents; DOLE
Environmental Planner, who is also an (Architect or Civil
Engineer) in case of Developmental/environmental
documents; Monday Tuesday to Friday
7:30 a.m. - 4:30 p.m8:00 a.m. - 5:00 p.m
Interior Designer, in case of interior design documents;
Geodetic Engineer, in case of lot survey documents; and (No Lunch Break and on any other time as the need arises)
Agricultural Engineer, in case of agricultural building documents
52
HOW TO AVAIL OF THE SERVICE: 5 Technical Pre-
Evaluation Staff of NBC None Evaluation
Line and Grade- ( Evaluation Slip
S evaluates Line and Section)
SERVICE DURATION
T APPLICANT PERSON IN FEES & Grade and related
PROVIDER OF FORMS
E / CLIENT CHARGE CHARGES documents
ACTIVITY
P LEGEND:
1 Secure Explain all the 10 Staff of NBC None Building -Architect 1 day for
application requirements. minutes Permit CATEGORY 1 –
evaluates Category Construction/R
form with list Forms architectural plans 1 enovation
of and related up to Two (2)
requirements. documents. storey building
2 Days
2 Submit duly Initially verify and 30 Staff of NBC None Transmittal -Electrical for CATEGORY 2 –
accomplished check the minutes ( Processing & slip/ Construction/R
Engineer Category enovation
forms and requirements and Releasing Evaluation evaluates electrical 2 of Three (3) up
required prepare Section) Slip and mechanical to Four (4)
documents to transmittal/evaluat plans and related storey
Building ion slip documents. 3 Days building with
Permit Staff. Civil Engineer for Roof Deck,
evaluates Category Attic or
3 Secure 1st Prepare transmittal Penthouse.
Structural plans 3
Endorsement form for Fire and related
Staff of NBC CATEGORY 3 –
to Bureau of Clearance then Transmittal documents
30 ( Processing & Construction/R
Fire segregate None to Bureau Sanitary enovation
minutes Releasing
Clearances application for of Fire Engineer of Five (5)
Section)
And Zoning Zoning. sanitary/plumbing storey building
plans and related or Higher with
4 Line and Grade Deck
documents.
Verification
Ocular Inspection
for line and grade 6 Return Plans and
verification to Documents for
establish and Corrections if
determine there are
setbacks and Deficiencies. ( Staff of NBC
grades in applicants will be ( Processing &
Staff of NBC
relation to access 1 day receiving Releasing
( Evaluation None None 30
road, notification via Section None None
Section) minutes
property lines, txt)(IF NO together with
street or DEFICIENCIES, Evaluation
Highways, utility Proceed to 8) Section)
lines and Discuss
construction of deficiencies to
other client
infrastructure
project. 7 Re-Submit Review re- Staff of NBC
Corrected/La submitted Plans ( Processing &
cking Plan and Documents. Releasing
and Pertinent Consolidate final 30 Section
None None
Documents evaluation minutes together with
Evaluation
Section)
53
S
T APPLICAN SERVICE PERSON IN
DURATION OF ACTIVITY FEES & CHARGES FORMS
E T/ CLIENT PROVIDER CHARGE
P
8 Assessment BUILDING PERMIT
Preparation 30 minutes AMOUN Assessment
DIVISION AREA(sq.m)
of T Form
Assessment Original complete construction up to P 2.00
of Staff of NBC 20.00 sq.meters
Correspondin ( Processing & 20 2.40
g Fees Releasing A-1 (Residential) 20-50 3.40
For Building, Section) 50-100 4.80
Electrical, 101-150 6.00
Mechanical, 151- above 7.20
Sanitary/Plu Original complete construction Up to
mbing 3.00
20 sq.m.
Additional/renovation/alteration up
3.40
A-2 to 20 sq.m
Above 20-50 5.20
Above 50-100 8.00
Above 100-150 8.40
Up to 5,000 23.00
B-1/C-1/E-1,2,3/F- Above 5000 to 6000 22.00
1/G- Above 6000 to 7000 20.50
1,2,3,4,5/H1,2,3,4/I-
Above 7000 to 8000 19.50
1/J-1,2,3
Above 8000 to 9000 18.00
(Commercial,
Above 9000 to 10,000 17.00
Institutional,
Industrial, Above 10,000 to 15,000 16.00
Recreational, Above 15,000 to 20,000 15.00
Agricultural) Above 20,000 to 30,000 14.00
Above 30,000 12.00
Up to 5000 12.00
Above 5000 to 6000 11.00
Above 6000 to 7000 10.20
Above 7000 to 8000 9.60
Above 8000 to 9000 9.00
Above 9000 to 10,000 8.40
C-2/ D-1,2,3 Above 10,000 to 15,000 7.20
Above 15,000 to 20,000 6.60
Above 20,000 to 30,000 6.00
Above 30,000 5.00
Tarpaulin (Outside Transaction) 150.00
54
S
SERVICE DURATION A partial Certificate of Occupancy may be issued for the use or occupancy
PROVIDER OF FORMS
E CLIENT
ACTIVITY
CHARGE CHARGES of a portion or portions of a building or structure prior to the completion of the entire
P
9 Submit Zoning Processing and building or structure, through the proper phasing of its major independent portions
Clearance/ Fire approval
Clearance Consolidate all without posing hazards to its occupants, the adjacent building occupants and public.
requirements and
process the permit
City Engineer/ A building for which a Certificate of Occupancy due to changes in use,
for final signature
Evaluator Building
of evaluator and
Approval of
1 day Staff of NBC None Permit whether partly or wholly, provided, that the new use/s or character/s of occupancy
(Processing & Forms
Building Official
(After approval,
Releasing Section) conform to the requirements of the Code and its IRR.
clients will receive
notification via
text) CLIENTS:
10 Receive the Issuance of Government Agencies, Private Individual, Investors, Business

order of Order of
payment if the Payment Establishment Owner, National Government
application is Give the order of
Order of
found to be payment to client. Staff of NBC
Payment/
complete and in 30 mins (Processing & None
Assessment REQUIREMENTS:
order. Pay Releasing Section)
of Fees
amount due to
City Treasurer’s  Application of Certificate of Occupancy together with:
Office (CTO).
- A duly notarized Certificate of Completion from duly licensed
11 Submit Order of Order of Architect or Civil Engineer and Electrical Engineer in charge on
payment with Control and Payment/
Staff of NBC
Official receipt Record Permit to Assessment construction.
(Processing &
to The Office of the logbook 1hr None of Fees with
Releasing Section)
the Building (Preparation of
Building Official
official - Construction logbook
Official Tarp) receipt
- As-built plans and specifications and
12 Receive 1 set of Release Approved Approved
approved plans Building Permit Plans and - Building inspection sheet
Staff of NBC
and documents Building
30 mins (Processing & None All signed by whoever is the Contractor (if undertaken by contract), signed,
to applicant Permit
Releasing Section)
Forms
and sealed by the Owner’s duly licensed Architect or Civil Engineer.
(Processing time- depends on the completeness of documents and compliance to the provision of the
National Building Code and 5 working days allowable period for extension due to unusual
 A notification to conduct final inspection to Fire Marshall
circumstances).
 Fire safety Inspection Certificate from Fire Marshall if all fire safety
II. SECURING OCCUPANCY CERTIFICATE/PERMIT requirements are complied.
ABOUT THE SERVICE

A Certificate of Occupancy is required before any building/structure is used
or occupied. It is usually secured after the completion of building/structure. 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
55
S
DURATION
T SERVICE PROVIDER PERSON IN
APPLICANT/ CLIENT OF FEES & CHARGES FORMS
E CHARGE
ACTIVITY
P
1 Secure Certificate of Explain how to fill up forms. 20 minutes None Certificate of
Any of NBC
Completion Forms. Completion
Staff
Forms
2 Submit accomplished forms Check accomplished forms and documents. 30 minutes Staff of NBC None Transmittal
and documents of Completion. (Processing & slip/
Prepare transmittal slip (TS) Releasing Evaluation Slip
Section)
3 Building Inspection and Initial Evaluation 1 Day for
Inspectorate Team conduct site/ocular inspection Category 1
of the completed building/structure in accordance
with the approved plans and specifications. 1½ Days for
Category 2
Technical Inspector prepares and submits
Staff of NBC
consolidated report. (Optional, if the inspectors 2 Days for
( Evaluation None Evaluation Slip
found no deviations/violations proceed to 6) Category 3
Section)
Issue Inspection Report (I.R.) that listed the
needed corrections or other pertinent documents
needed. (if there are deficiencies, applicants will
be receiving notification via txt)
4 Make the necessary corrections, Technical Inspector conduct re-inspection to check 1 Day Staff of NBC
and then submit, including deficiencies stated in report. ( Evaluation
additional documents listed in theConduct final evaluation, review recommendation Section) None None
report.
5 Secure endorsement for Fire Endorsement to BFP 30 minutes Staff of NBC

Safety Final Inspection to BFP (Processing &
Transmittal to
– Balanga City Fire Station Prepare transmittal form for Final Inspection of Releasing None
Bureau of Fire
BFP Section)
Processing and Approval

6 Support Section prepare the Certificate of Support Staff
Occupancy to be signed and approved by the ½ Day Enforcement
Certificate of
enforcement Section and the Building Official Section
Occupancy
(After approval, clients will receive notification Building
via text) Official
Staff of NBC COST OF AMOUN Assessment of

7 Pay amount due to CTO after Prepare assessment and issue order of payment 60 minutes (Processing & DIVISION BUILDING T fees/ order of
issuance of order of payment. to applicant. Releasing 150,000.00 100.00 payment
Section) 150,000.00 –
200.00
A-1 AND A-2 400,000.00
400,000.00 –
400.00
850,000.00
56
850,000.00 –
800.00
1,200,000.00
Every Million or
portion thereof in
800.00
excess of
1,200,000.00
150,000.00 200.00
Above150,000.00 –
400.00
400,000.00
Above 400,000.00 –
B-1/E-1,2,3/F- 800.00
850,000.00
1/G-1,2,3,4,5/
Above 850,000.00 –
H-1,2,3,3/ and I- 1,000.00
1,200,000.00
1
Every million or
portion thereof in
1,000.00
excess of
1,200,000.00
150,000.00 150.00
Above150,000.00 –
250.00
400,000.00
Above 400,000.00 –
600.00
850,000.00
C-1,2/ D-1,2,3 Above 850,000.00 –
900.00
1,200,000.00
Every million or
portion thereof in
900.00
excess of
1,200,000.00
With floor area up to
50.00
20 sq.m.
Above 20 - 500 240.00
Above 500 – 1,000 360.00
J-1
Above 1,000 – 5,000 480.00
Above 5,000 –
1,200.00
10,000
Above 10,000 2,400.00
7 Submit Order of Payment Support Staff will record the OR to the 30 minutes Certificate of
Support Staff None
with O.R Logbook Occupancy
Staff of NBC
8 Receive the duly signed Release Certificate of Occupancy 10 minutes (Processing & Approved
approved certificate Releasing None Certificate of
Section) Occupancy
(Processing time- depends on the completeness of documents and compliance to the provision
of the National Building Code and 5 working days allowable period for extension due to
unusual circumstances).
57
III. SECURING OTHER BUILDING-RELATED PERMITS  Transfer Certificate with Title (TCT)
 Deed of Sale/Lease Contract/Contract to sell (If the TCT is not in
ABOUT THE SERVICE the name of the owner/applicant)
Aside from a building permit, the office of the Building Official/City  Updated Real Property Tax Declaration
Engineering’s Office, issues accessory permits for building/structure activities  Certificate of Real Property Tax Payment
usually before or during the processing of the building permit. Examples of  Barangay Construction Clearance
accessory permits are:  Row Clearance (DPWH if along National Road)
- Ground preparation and excavation permit
- Fencing permit, for fence not exceeding 1.80m high SIDEWALK CONSTRUCTION PERMIT
- Sidewalk construction permit
- Erection of scaffolding permit This permit is secure prior to the construction and repair of sidewalk.
- Repairs permit
- Raising permit Requirement(s):
- Demolition permit  Accomplished Permit Form (DPWH FORM NO. 2003-009-B)
- Moving permit  Sketch plan of sidewalk to be constructed/repaired.
- Other permits:
 Electrical permit for Existing building/structure ERECTION OF SCAFFOLDING PERMIT
 Mechanical permit for Existing building/structure This permit is secured whenever the erection of scaffolding occupies street
 Sanitary/Plumbing permit for Existing building/structure lines.
 Service Connection to indigenous or non-permit residential Requirement(s):
building  Accomplished Permit Form (DPWH FORM NO. 2003-011-B)
 Temporary service connection permit  Sketch plan of street line to be occupied
CLIENTS: REPAIR PERMIT
Government Agencies, Private Individual, Investors, Business This permit is secured for remedial work done on any damaged or
Establishment Owner, National Government deteriorated portion/s of building/structure to restore to its original
condition.
TYPES OF PERMITS AND REQUIREMENT(S):
Requirement(s):
GROUND PREPARATION AND EXCAVATION PERMIT
 Accomplished Permit Form (DPWH Form No. 2003-018-13)
This permit is secured prior to actual ground preparation and excavation
after the building line is established.  Scope of work/layout
 Cost of repair estimates
Requirements:  Barangay Construction Clearance
 Accomplished Permit Form (DPWH FORM NO. 2003-008-B)  TCT, Tax Declaration, latest Tax Receipt
FENCING PERMIT DEMOLITION PERMIT
This is secured prior to actual construction of a fence up to 1.80m high. This permit is secured prior to the systematic dismantling or destruction of a
building or structure in whole or in part.
Requirements:
 Accomplished Fencing Permit Form (DPWH FORM NO. 2003- Requirement(s):
013-B)  Accomplished Demolition Permit (DPWH Form) (notarized)
 Fencing plans, details and structural details  Sketch plan of building area to be demolished
 Bill of Materials and Cost Estimates  Certificate of Real Property Tax Payment
 Lot survey plan sign and sealed by Geodetic Engineer  Tax Declaration
58
MOVING PERMIT SANITARY/PLUMBING PERMIT (FOR EXISTING
BUILDING/STRUCTURE)
This permit is secured for transfer of building/structure or portion/s thereof
from original location or position to another, either within the same lot to a This document is required before the installation of new or additional or
different one. alteration of plumbing system, water supply, storm drainage, and water
purification and sewerage treatment plants.
Requirement(s):
 Accomplished Moving Permit (DPWH Form No. 2009-020-B) Requirement(s):
 Sketch plan of building/portion or whole to be moved  Sanitary/Plumbing Permit Application Form (DPWH Ancillary
 Certificate of Real Property Tax Payment Form No. 2003-001-P) signed by Sanitary Engineer/Master
 TCT, Tax Declaration, Tax Payment if another or different lot in Plumber
addition to the above  Sanitary/Plumbing Plans and Specifications
 Land use clearance if another or different lot, in addition to the  Bill of Materials and Cost Estimates
above.
SERVICE CONNECTION (KW-HR METER) (FOR INDIGENOUS OR NON-
OTHER PERMITS - TYPES AND REQUIREMENT(S): PERMIT INDIGENOUS RESIDENTIAL)
ELECTRICAL PERMIT (FOR EXISTING BUILDING/STRUCTURE)
This permit is secured before PENELCO install service line and electric
meter.
This document is required before putting up new or additional, or alteration
Requirement(s):
of electrical installations involving at least 20 outlets or a capacity of 4kw.
 Application Form signed by Electrical/Master Electrician
Requirement(s):  Electrical Layout signed by Electrical/Master Electrician
 Electrical Permit Application Form (DPWH Ancillary Form No.  Fire clearance from Bureau of Fire Protection
2003-001-E) signed by Professional Electrical Engineer  Barangay Construction Clearance
 Electrical Plans and Specifications  Transfer Certificate of Title
 Bill of Materials and Cost Estimates  Tax Declaration
 Barangay Construction Clearance  Tax Receipt/Amilyar
 Transfer Certificate of Title
TEMPORARY SERVICE CONNECTION PERMIT
 Tax Declaration
 Tax Receipt/Amilyar
This permit is secured before PENELCO install temporary service line and
 Deed of Sale or written consent of the owner electric meter of Christmas lighting, cemetery lighting, lighting and power
MECHANICAL PERMIT (FOR EXISTING BUILDING/STRUCTURE) for construction site/carnivals/fiestas, etc.
This document is required before the installation of new or additional, Requirement(s):

removal or alteration of machinery of at least 20 horsepower (hp).  Permit Form (DPWH Form No. 96-0058-E)
 Building Permit (For new construction)
Requirement(s):  Elect Plan/Layout
 Mechanical Permit Application Form (DPWH Ancillary Form No.  Fire Safety Inspection Certificate (FSIC)
2003-001-M) signed by
Professional Mechanical Engineer SCHEDULE OF SERVICE AVAILABILITY:
 Mechanical Plans and Specifications
 Bill of Materials and Cost Estimates Monday Tuesday to Friday
7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m.
59
S
T DURATION PERSON IN
APPLICANT SERVICE PROVIDER FEES AND CHARGES FORMS
E OF ACTIVITY CHARGE
P
1 Secure building related permit Explain how to fill up forms 10
prescribed application form and the list of requirements. minutes Prescribed
Any of NBC Staff None
with list of requirements. forms
2 Submit duly accomplished Check submitted forms and 30

forms and documents. documents. minutes Staff of NBC
Prescribed
(Processing & None
forms
Forward documents to Releasing Section)
evaluation section
3 Inspection/Technical 1 day
Evaluation
Ocular Inspection for
required permit: electrical,
mechanical, sanitary,
plumbing, temporary/service
connection of existing
building/structure, repair,
demolition etc.
Evaluate electrical plans and Staff of NBC None None
specifications, mechanical ( Evaluation
plans and specifications, Section)
sanitary/plumbing plans and
specifications or the case
may be, and electrical layout
for service/temporary
connection, and fire safety
clearances
4 Assess corresponding fee for 30 GROUND PREPARATION AND EXCAVATION AMOUNT
electrical, mechanical, minutes Staff of NBC PERMIT
sanitary/plumbing, (Processing & Establishment of Line and Grade, all sides fronting or abutting
service/temporary Releasing Section) 24.00
streets, esteros, rivers and creeks, first 10.00 meters
connection as the case may
be. Every meter or fraction thereof in excess of 10.00 meters 2.40
Inspection & Verification Fee 200.00
Per cu.m. of excavation 3.00
Per cu.m. of excavation for foundation w/ basement 4.00
Excavation other than foundation or basement per cu.m. 3.00
Encroachment of footings or foundations of 250.00
buildings/structures to
public areas as permitted, per sq. meter or fraction thereof of
footing or foundation encroachment
FENCING FEES
Made of masonry, metal, concrete, up to 1.80 m. in height, per
3.00
lineal meter or fraction thereof
In excess of 1.80 m in height, per lineal m or fraction thereof 4.00
60
Made of indigenous materials, barbed, chicken or hog wires,
2.40
per lineal m
SIDEWALK CONSTRUCTION PERMIT
Up to 20 sq.m. per calendar month 240.00
Every sq.m. or fraction thereof in excess of 20 sq.m. 12.00
ERECTION OF SCAFFOLDING PER CALENDAR MONTH
Up to 10 m in length 150.00
Every lineal m or fraction thereof in excess of 10 m. 12.00
REPAIR PERMIT
For all groups 5.00
DEMOLITION PERMIT
Building in all groups per sq m floor area 3.00
Building Systems/Frames or portion thereof per vertical or 4.00
horizontal dimensions, including fences
Structures of up to 10 m in height 800.00
Every meter or portion thereof in excess of 10 m 50.00
Appendage of up to 3 cu.m./unit 50.00
Every cu.m. or portion thereof in excess of 3 cu.m. 50.00
MOVING PERMIT
Per sq.m. of area of building/structure to be moved 3.00
ELECTRICAL FEES
1. 5KVA or Less 200.00
200 +
1.1. Over 5 KVA to 50KVA
20.00/KVA
1,100.00 +
1.2 Over 50KVA to 300KVA
10.00/KVA
3,600.00 +
1.3 Over 300KVA to 1,500KVA
5.00/KVA
9,600.00 +
1.4 Over 1,500KVA to 6,000KVA
2.50/KVA
20,850.00
1.5 Over 6,000KVA +
1.25/KVA
Total Transformer/Uninterrupted Power Supply (UPS)/Generator Capacity
(kVA)
5 kVA or less P 40.00
Over 5 kVA to 50 kVA P 40.00 + P

4.00/kVA
Over 50 kVA to 300 kVA 220.00 +
2.00/kVA
Over 300 kVa to 1,500 kVA 720.00 +
1.00/kVA
Over 1,500 kVA to 6,000 kVA 1,920.00 +
0.50/kVA
61
Over 6,000 kVA 4,170.00 +
0.25/kVA
NOTE: Total Transformer/UPS/Generator Capacity shall include all
transformer, UPS and generators which are owned/installed by the
owner/applicant as shown in the electrical plans and specifications.
Pole/Attachment Location Plan Permit
Power Supply Pole Location 30.00/pole
Guying Attachment 30.00/

attachment
This applies to designs/installations within the premises.
Miscellaneous Fees: Electric Meter for union separation, alteration,
reconnection or relocation and issuance of Wiring Permit:
Use or Character of Electric Meter Wiring Permit
Occupancy
Residential P 15.00 P 15.00
Commercial/Industrial 60.00 36.00
Institutional 30.00 12.00
MECHANICAL PERMIT
Refrigeration, Air Conditioning and Mechanical Ventillation:
1.1 Refrigeration (cold storage), per ton or fraction thereof 40.00
1.2 Ice Plants, per ton or fraction thereof 60.00
1.3 Packaged/Centralized Air Conditioning Systems: Up to 90.00
100 tons, per ton
1.4 Every Ton or fraction thereof above 100 tons 40.00
1.5 Window type air conditioners per unit 60.00
1.6 Mechanical ventilation, per KW or fraction thereof of 40.00
blower or fan, or metric equivalent
ESCALATORS AND MOVING WALKS, FUNICULARS AND THE
LIKE
1.1 Escalator and moving walk, per KW or fraction thereof 10.00
1.2 Escalator and moving walks up to 20 lineal m, per lineal m 20.00
or fraction thereof
1.3 Every lineal m or fraction thereof in excess of 20 lineal m 10.00
1.4 Funicular, per KW or fraction thereof 200.00
1.4.1 Per lineal m travel 20.00
1.5 Cable car, per KW or fraction thereof 40.00
1.5.1 Per lineal m travel 5.00
ELEVATORS, PER UNIT
1.1 Motor driven dumbwaiters 600.00
1.2 Construction elevators for material 2,000.00
62
1.3 Passenger elevators 5,000.00
1.4 Freight elevators 5,000.00
1.5 Car elevators 5,000.00
BROILERS, PER KW
1.1 Up to 7.5 KW 500.00
1.2 above 7.5 kw to 22 kw 700.00
1.3 above 22 kw to 37 kw 900.00
1.4 above 37 kw to 52 kw 1,200.00
1.5 above 52 kw to 67 kw 1,400.00
1.6 above 67 kw to 74 kw 1,600.00
1.7 Every kw or fraction thereof above 74 kw 5.00
Pressurized water heaters, per unit 200.00
Water, sump and sewage pumps for commercial/industrial use, 60.00
per kw or fraction thereof
Automatic fire extinguishers, per sprinkler head 4.00
Stationary Standby Generating Sets, per KW
1.1 Up to 50 KW 25.00
1.2 Above 50 KW up to 100 KW 20.00
1.3 Every KW above 100 KW 3.00
Compressed Air, Vacuum, Commercial Institutional and/or 20.00
Industrial Gases, per outlet
Gas Meter, per unit 100.00
Piping for Gases, per lineal m or fraction thereof 4.00
Other internal combustion engines, including cranes, forklifts,
loaders, pumps, mixers, compressors and the like, not
registered with the LTO, per KW:
1.1 Up to 50 KW 10.00
1.2 Above 50 KW up to 100 KW 12.00
1.3 Every above 100 KW or fraction thereof 3.00
Pressure Vessels, per cu.m. or fraction thereof 60.00
Other Machinery/Equipment for commercial /industrial/
institutional use not elsewhere specified, per KW or fraction 60.00
thereof
Pneumatic tubes, conveyors, monorails for materials handling, 10.00
per lineal m or fraction thereof
SANITARY/PLUMBING PERMIT (FOR EXISTING BUILDING
STRUCTURE)
Installation Fees, one(1) unit composed of One(1) water closet,
two (2) floor drains, one(1) lavatory, one(1) sink with ordinary
trap, three(3) faucets and one(1) shower head. A partial part 24.00
thereof shall be charged as that of the cost of a whole “UNIT”
Every fixture in excess of one unit
1.1 Each water closet 7.00
63
1.2 Each floor drain 3.00
1.3 Each sink 3.00
1.4 Each lavatory 7.00
1.5 Each faucet 2.00
1.6 Each shower head 2.00
Special Plumbing Fixtures
1.1 Each slop sink 7.00
1.2 Each urinal 4.00
1.3 Each bath tub 7.00
1.4 Each grease trap 7.00
1.5 Each garage trap 7.00
1.6 Each bidet 4.00
1.7 Each dental cuspidor 4.00
1.8 Each gas fired water heater 4.00
1.9 Each drinking fountain 2.00
1.10 Each bar or soda fountain sink 4.00
1.11 Each laundry sink 4.00
1.12 Each laboratory sink 4.00
1.13 Each fixed-type sterilizer 2.00
EACH WATER METER 2.00
1.1 12 to 25 mm diameter 8.00
1.2 Above 25 mm diameter 10.00
Construction of septic vault, applicable in all groups
1.1 Up to five (5) cu m. of digestion chamber 24.00
1.2 Every cu.m. or fraction thereof in excess of five(5) cu.m. 7.00
5 Processing and Approval
NBC Staff process the
Application to be signed and
NBC Staff Processed
approved by the enforcement
½ Day Evaluation Section None Prescribed
Section and the Building
Building Official forms
Official
(After approval, clients will
receive notification via text)
6 Pay amount due to CTO. Order of Payment 30 Staff of NBC
Issue order of payment if minutes (Processing & Prescribed
application is found to be Releasing Section) Permit
complete.
7 Submit paid order of payment Control and Record Permit Staff of NBC Approved
with Official Receipt to The to the logbook 30 (Processing & Prescribed
Office of the Building Official minutes Releasing Section) Permit
8 Receive the duly signed and Release approved permit to 30 Staff of NBC Approved
approved permit. the client minutes (Processing & Prescribed
Releasing Section) Permit
(Processing time- depends on the completeness of documents and compliance to the provision of the National Building Code and 5 working days allowable period for extension due to unusual
circumstances).
64
IV.SECURING SIGN AND SIGNBOARD PERMIT
ABOUT THE SERVICE Requirements:
(Administrative Order No. 160 and Section 203 of NBC)  DPWH Clearance for construction, erection/installation along
national roads
All signs and signboard structure must be structurally stable, well  Locational/Zoning Clearance for construction, erection/installation
maintained, and in conformance to the additional rules and regulations on signs or along city road
signboard structures amplifying Rule XX-Signs of the revised IRR of the National
 Proof of Ownership:
Building Code of the Phils. (PD1096) as pre-requisite in the renewal of
sign/attachment permit.  If the applicant is the registered owner of lot/building:
Any person desiring to construct, erect, install, strengthen, alter a sign or  Certified true copy of OCT/TCT, on file with the
signboard structure shall secure a building permit at the Office of the Building Registry of Deeds
Official.  Tax Declaration
 Current Real Property Tax Receipt
CLIENTS: 
 In case the applicant is not the registered owner of the
Government Agencies, Private Individual, Investors, Business lot/building, in addition to above, a duly notarized Contract of
Establishment Owner, National Government Lease
TYPES OF PERMIT AND REQUIREMENT(S):  Five (5) sets of design plans, specifications and other related
contract documents
TEMPORARY SIGN PERMIT
This permit is secured for sign display on tarpaulin, paper or cloth materials  Certificate of Occupancy (of the building), if the sign or signboard
– streamers, banner or poster, bills, etc. structure is roof or wall mounted.
Requirements:
 Sign Permit Form SCHEDULE OF SERVICE AVAILABILITY:

 Sample of temporary sign
 Endorsement from City Administrator for off-premise sign of more Monday Tuesday to Friday
than two pieces 7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m.
PERMANENT SIGN OR SIGNBOARD STRUCTURE PERMIT (No Lunch Break and on any other time as the need arises)
This permit is secured for on-premise and off-premise sign/structure such as

ground sign, business sign,wall sign, projecting sign or advertising/billboard sign
prior to installation, erection or attachment.
65
DURATION
PERSON IN
STEP APPLICANT SERVICE PROVIDER OF FEES AND CHARGES FORMS
CHARGE
ACTIVITY
1 Secure Sign Permit Issue form and list of requirements.
Application. Explain how to fill up forms 10 minutes Any of NBC Staff None Sign Permit forms
2 Submit accomplished forms Check accomplished forms and Staff of NBC

and documents. documents. Accomplished
30 minutes (Processing & None
Sign Permit forms
Releasing Section)
3 Technical Evaluation and Line &
Grade Verification (for permanent
sign structure
line and grade verification to establish
1 ½ Day
and determine setbacks and grades in None None
Staff of NBC
relation to access road, property lines,
(Evaluation Section)
street or highways, utility lines and
construction of other infrastructure
project
4 Assessment 30 minutes SIGN PERMIT
Assess and prepare corresponding fees Staff of NBC Building Permit Fee of a structure
for sign and signboard structures. (Processing &
Releasing Section) First 10m in height 2,400.00
Every meter or fraction thereof 120.00
1.1 Erection and anchorage of display surface, up to four 120.00
(4) sq.m. of signboard area
1.1.1 Every sq.m. or fraction thereof in excess of four (4) 24.00 Assessment of
sq.m. Fees
INSTALLATION FEES, PER SQ. M OR FRACTION THEREOF OF
DISPLAY SURFACE
Type of Sign Display Business Signs Advertising Sign
Neon 36.00 52.00
Illuminated 24.00 36.00
Others 15.00 24.00
Painted-on 9.60 18.00
5 Processing and Approval
NBC Staff process the Application to
NBC Staff
be signed and approved by the Processed Sign
½ Day Enforcement Section None
Evaluation Section and the Building Permit
Building Official
Official (After approval, clients will
receive notification via text)
6 Receive the order of Issue order of payment to applicant. Staff of NBC Assessment of
payment and pay amount 30 minutes (Processing & None Fees/Order of
due to CTO. Releasing Section) payment
7 Submit order of payment Record and control paid permit. Assessment of
Staff of NBC
with official receipt to the Fees/Order of
30 minutes (Processing & None
Office of the Building payment with
Releasing Section)
Official official receipt
8 Receive the duly signed and Release approved permit to the client 30 minutes Staff of NBC
approved permit. (Processing & Releasing None Approved Permit
Section)
(Processing time- depends on the completeness of documents and compliance to the provision of the National Building Code and 5 working days allowable period for extension
due to unusual circumstances)
66
V.SECURING BUILDING INSPECTION CLEARANCE
(ANNUALINSPECTION) FOR BUSINESS PERMIT
ABOUT THE SERVICE REQUIREMENTS:
Business Enterprises are required to secure Building Inspection  Business License Application/ Assessment Form
Clearance/Approval from the City Building Official Office before the start of  Detail information about the business and sketch of location (for new
commercial operations and during the annual renewal of business permits. enterprises)
This is part of the process of securing a Business License/Mayor’s Permit. SCHEDULE OF SERVICE AVAILABILITY:
CLIENTS: Monday Tuesday to Friday

7:30 a.m. - 4:30 p.m.8:00 a.m. - 5:00 p.m.
Government Agencies, Private Individual, Investors, Business
Establishment Owner, National Government (No Lunch Break and on any other time as the need arises)
DURATION OF
PERSON IN
STEP APPLICANT SERVICE PROVIDER ACTIVITY FEES AND CHARGES FORMS
CHARGE
1 For renewal of business Assess inspection fee and 15 minutes ANNUAL INSPECTION
permit application clearance Divisions A-1 and A-2
Present the business permit Single detached dwelling units and 120.00
application form
duplexes
Division B-1/D-1,2,3 / F-1 / G-1,2,3,4,5/ H-1,2,3,4 / and I-1, commercial,
industrial, institutional buildings and appendages shall be assessed area as
follows:
1.1 Appendage of up to three(3) 150.00
cu.m./unit
1.2 Floor area toone hundred (100) sq.m. 120.00
1.3 Above 100 up to 200 sq.m. 240.00

1.4 Above 200 up to 350 sq. m 580.00 Business
Staff of NBC
1.5 Above 350 up to 500 sq.m. 720.00 permit
(Processing & Releasing
application
Section) 1.6 Above 500 up to 750 sq.m. 960.00 form
1.7 Above 750 up to 1,000 sq.m. 1,200.00
1.8 Every 1,000 sq.m.or its portion in 1,200.00
excess of 1,000 sq.m.
Division C1,2 , amusement houses, gymnasia and the like
1.1 First Class cinematographs or theaters 1,200.00
1.2 Second class cinematographs or 720.00
theaters
1.3 Third class cinematographs or 520.00
theaters
1.4 Grandstands/Bleachers, Gymnasia 720.00
and the like
Annual plumbing inspection fees, each 60.00
67
plumbing unit
Electrical Inspection Fees:
A one time electrical inspection fee equivalent to 10% of Total Electrical
Permit Fees shall be charged to cover all inspection trips during construction.
Annual Inspection Fees are the same as in Section 4.e.
Annual Mechanical Inspection Fees:
Refrigeration and Ice Plant, per ton:
(a) Up to 100 tons capacity 25.00
(b) Above 100 tons up to 150 tons 20.00
(c) Above 150 tons up to 300 tons 15.00
(d) Above 300 tons up to 500 tons 10.00
(e) Every ton or fraction thereof above 5.00
500 tons
Air Conditioning Systems: P 40.00
Window type air conditioners, per unit
Packaged or centralized air conditioning systems:
(a) First 100 tons, per ton 25.00
(b) Above 100 tons, up to 150 tons per 20.00
ton
(c) Every ton or fraction thereof above 8.00
500 tons
Mechanical Ventilation, per unit, per kW:
(a) Up to 1 kW P 10.00
(b) Above 1 kW to 7.5 kW 50.00
(c) Every kW above 7.5 kW 20.00
Escalators and Moving Walks; Funiculars and the like:
(a) Escalator and Moving Walks, per unit P 120.00
(b) Funiculars, per kW or fraction thereof 50.00
(c) Per lineal meter or fraction thereof of 10.00
travel
(d) Cable Car, per KW or fraction thereof 25.00
(e) Per lineal meter of travel 2.00
Elevators, per unit:
(a) Passenger elevators 500.00
(b) Freight elevators 400.00
(c) Motor driven dumbwaiters 50.00
(d) Construction elevators for materials 400.00
(e) Car elevators 500.00
(f) Every landing above first five (5) 50.00
landings for all the above elevators
Boilers, per unit:
(a) Up to 7.5 kW 400.00
(b) 7.5 kW up to 22 kW 550.00
(c) 22 kW up to 37 kW 600.00
(d) 37 kW up to 52 kW 650.00
(e) 52 kW up to 67 kW 800.00
(f) 67 kW up to 74 kW 900.00
(g) Every kW or fraction thereof above 4.00
74 kW
Pressurized Water Heaters, per unit P 120.00
Automatic Fire Extinguishers, per P 2.00
sprinkler head
68
Water, Sump and Sewage pumps for buildings/structures for
commercial/industrial purposes, per kW:
(a) Up to 5 kW P 55.00
(b) Above 5 kW to 10 kW 90.00
(c) Every kW or fraction thereof above 10 P 2.00
kW
Diesel/Gasoline Internal Combustion Engine, Gas Turbine/Engine,
Hydro, Nuclear or Solar Generating Units and the like, per kW:
(a) Per kW, up to 50 kW P 15.00
(b) Above 50 kW up to 100 kW 10.00
(c) Every kW or fraction thereof above 2.40
100 kW
Compressed air, vacuum, P 10.00
commercial/institutional/industrial gases,
per outlet
Power piping for gas/steam/etc., per P 2.00
lineal meter or fraction thereof or per cu.
meter or fraction thereof, whichever is
higher
Other Internal Combustion Engines, including Cranes, Forklifts,
Loaders, Mixers, Compressors and the like,
(a) Per unit, up to 10 kW 100.00
(b) Every kW above 10 kW 3.00
Other machineries and/or equipment for commercial/
industrial/institutional use not elsewhere specified, per unit:
(a) Up to ½ kW P 8.00
(b) Above ½ kW up to 1 kW 23.00
(c) Above 1 kW up to 3 kW 39.00
(d) Above 3 kW up to 5 kW 55.00
(e) Above 5 kW up to 10 kW 80.00
(f) Every kW above 10 kW or fraction 4.00
thereof
Pressure Vessels, per cu. Meter or P 40.00
fraction thereof
Pneumatic tubes, Conveyors, Monorails P 2.40
for materials handling, per lineal meter or
fraction thereof
Weighing Scale Structure, per ton or P 30.00
fraction thereof
Testing/Calibration of pressure gauge, per P 24.00
unit
(a) Each Gas Meter, tested, proved and 30.00
sealed, per gas meter
Every mechanical ride inspection, P 30.00
etc.,used in amusement centers of fairs,
such as ferris wheel, and the like, per unit
2 For New Enterprises Check the information of 10
Submit the detailed the business and sketch of minutes Staff of NBC
information of the business location. (Processing & Releasing None None
and sketch of location Section)
69
3 Technical staff/building 1day
inspectors conduct actual
building inspection for
Staff of NBC
compliance with the
(Evaluation and None None
National Building Code,
Enforcement Section)
referral codes, laws and
ordinances
4 Inquire the result of Prepare Consolidated 20 mins

inspection a day after a report
Staff of NBC
technical staff conducted None None
building inspection
5 Make the necessary Advice the applicant of the 10 mins

corrections/complies with necessary correction. Staff of NBC
None None
building requirements. (Evaluation Section)
6 Conduct re-inspection if ½
the deficiencies stated at day
Staff of NBC
the inspection report have None None
been corrected.
7 After Assessment, proceed Assess applicant if 15 mins

to the CTO. documents are complete. Staff of NBC
(Processing & Releasing None None
Section)
8 Submit assessment with Prepare Certificate of 15 mins

official receipt Annual Inspection Staff of NBC Certificate of
(Processing & Releasing None Annual
Section) Inspection
9 Wait while the document is Approve Certificate of 5 mins Approved

being processed. Annual Inspection Certificate of
Building Official None Annual
Inspection
10 Receive Approved Release the Approved 5 mins Approved

Certificate of Annual Certificate of Annual Staff of NBC Certificate of
Inspection Inspection (Processing & Releasing None Annual
Section) Inspection
(Processing time- depends on the completeness of documents and compliance to the provision of the National Building Code and 5 working days allowable period for extension
due to unusual circumstances)
70
VII. REQUESTING THE PREPARATION OF PLANS AND PROGRAMS 2 Notation of the 3 minutes
City Engineer
Evaluate the
ABOUT THE SERVICE request and
One of the service s rendered by the City’s Engineer’s Office, specifically City Tracking
endorses it to None
Engineer form
the Construction Section, is the preparation of Plans and Programs of Work as the Planning and
requested by Barangay Officials, private concerned citizen, and other offices and Programming
Division.
departments of the City Government.
3 Pre-Evaluation 10 minutes
These usually are regarding repair and construction of: Evaluate and PMD
assess the Division None None
 Drainage Systems request. Head
 Concrete Roads
4 Site Inspection ½ day
 Public and Government Buildings and
 Other Infrastructure Projects Investigation 1 day
Talk to persons
and barangay
Project
These services are being provided to guide constituents in the officials
Management
concerned on – None None
implementation of the proposed project especially regarding plans, specifications and site.
Division
Staff
costs. Engineer
proceeds to
survey work, if
CLIENTS: a survey is
Government Agencies, Private Individual, Investors, Business needed.
5 Prepare Horizontal
Establishment Owner, National Government
Program of 2-4 days
Project
Work
Management Program of
REQUIREMENTS: Prepare detailed Vertical None
Division Work
plans and 8-12 days
Letter Request specifying the service needed Staff
detailed
estimate.
6 Review 10 minutes
SCHEDULE OF SERVICE AVAILABILITY: Program of
PMD
Monday Tuesday to Friday Work
Division None
Program of
Final review of Work
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m plans and
Head
(No Lunch Break and on any other time as the need arises) programs
7 Recommending 5 minutes
Approval
HOW TO AVAIL OF THE SERVICE: Evaluate and
City Program of
approve the None
Engineer Work
S plans and
SERVICE PERSON programs of
PROVIDER IN FORMS work
E / CLIENT OF ACTIVITY CHARGES
CHARGE 8 Approval of 5 minutes
P
1 Submit Receive and 3 Program Approved
Local Chief
request to the record the minutes Approve the None Program of
Letter Executive
receiving request in the Program of Work
Request Work
staff. logbook and Support Staff None
from the
submits the (Processing time- depends on weather condition and 5 working days allowable
requestor
same to the period for extension due to unusual circumstances)
City Engineer.
71
Province of Bataan
City of Balanga
Civil Registry Services

City Civil Registry Office
Ms. Marilyn C. Cruz – Civil Registrar
Contact No. : (047) 237-7686
Engr. Miguel Sanchez
Email Add. : lcr.cob@gmail.com
OIC City Engineer
G/F Floor City Hall Main
St. Joseph St., Brgy. Poblacion
City of Balanga,Bataan
Contact No. : (047) 237-0712
Email Add. : engineering.cob@gmail.com
Engr. Miguel Sanchez

OIC City Engineer
Jesusa D.M. Villanueva

Administrative Assistant VI
Ma. Ferizza R. Taban

Engineering Assistant
G/F Floor City Hall Main

St. Joseph St., Brgy. Poblacion
City of Balanga,Bataan Vision:
Contact No. : (047) 237-0712
“An office which directly involves in bringing out new ideas that will improve civil
registry services and bring closer to the end users and contribute to nation building.”
Mission:
“To implement effectively civil registration rules and regulations and serve the
people with the highest degree of competence and integrity.”
72
I. REGISTRATION OF BIRTH AND MARRIAGE CERTIFICATES If there is an error,
return the document
to the client for
ABOUT THE SERVICE proper correction.
Republic Act No. 3753 mandates the establishment of a civil register in the If document is
correct, process and
Philippines where acts, events, legal instruments, and court decrees concerning the
submit civil registry
civil status of person shall be recorded. documents to the
City Civil Registrar
The birth of the child, being a vital event of a person, shall be registered or authorized
signatory for
within thirty (30) days from the time of birth in the Civil Registrar of the approval.
city/municipality where the birth occurred.
2 Wait for the Approve and sign the 2 minutes City Civil None None
For ordinary marriage, the time for submission of the Certificate of document to document then orders Registrar
Marriage is fifteen (15) days following the solemnization of marriage while the be processed. it to be registered.
marriage exempt from license requirement, the prescribed period is thirty (30) days, Register the
at the place where the marriage was solemnized. document.
1 minute Admin Aide
Two copies of the IV
CLIENTS: Admin Aide
registered document
are retained as file VI
- Parents/Guardian of the Newborn Child copy of the office and
- Secretary/Messenger of the Hospital the other one for
- Secretary/Messenger of the Church/RTC PSA, Manila.
- Pastor 3 Receive copy Release the registered 1 minute Admin Aide None Municipal
of registered document. IV Form No. 102
document and Admin Aide (Certificate of
REQUIREMENTS: signs in the VI Live Birth) /
visitor’s log Municipal
sheet. Form No. 97
 Municipal Form No. 102 (Certificate of Live Birth) (Certificate of
 Municipal Form No. 97 (Certificate of Marriage) Marriage)
with Registry
SCHEDULE OF SERVICE AVAILABILITY: Number
(Processing time may exceed 6 minutes depending on the number of clients to be
served on that day)
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m II. REQUESTING CERTIFIED TRUE COPIES OF CIVIL REGISTRY
(No Lunch Break and on any other time as the need arises) DOCUMENTS (Birth, Marriage, and Death Certificates) and OTHER
CERTIFICATIONS
ABOUT THE SERVICE
S
T APPLICANT
PROVIDER OF IN
FEES &
FORMS A certified true copy of civil registry documents such as birth, marriage and
E / CLIENT CHARGES death certificates may be secured at the Office of the City Civil Registry.
ACTIVITY CHARGE
P
1 Submit Review/verify the 2 minutes Admin Aide None None
document to contents and IV CLIENTS:
the receiving completeness of the Admin Aide
staff. civil registry VI - The requestor himself (with valid ID as proof of his identity)
document. - Parents/Guardian of the requestor (with valid ID as proof of his identity
and relationship to the owner of the document)
73
SCHEDULE OF SERVICE AVAILABILITY: Review the
correctness of entries
in the civil registry
Monday Tuesday to Friday documents and
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m countersigns it.
(No Lunch Break and on any other time as the need arises) 4 Wait until Approve and sign the 1 minute City Civil None Form 1A
request is document. Registrar Form 2A
released. Form 3A
HOW TO AVAIL OF THE SERVICE: Release the requested 1 minute Sr. Adm.
document. Asst. II
S Adm. Asst.
SERVICE DURATION VI
T APPLICAN PERSON IN FEES &
PROVIDER OF FORMS 5 Claim the Return the document 1 minute Sr. Adm. None Certified
E T/ CLIENT CHARGE CHARGES
ACTIVITY requested to the computer Asst. II Copy of
P
1 Submit Verify the 2 minutes Sr. Adm. None Request Slip document at operator for Adm. Asst. Document
request of availability of record. Asst. II for Certified the releasing verification if it has VI
certified true Adm. Asst. CRD (BA, desk and an error.
copy of civil Conduct manual VI MA, DA and signs in the
registry search of the record Other log sheet. Release the requested
document to if it is not available Certifications) certified copy of
the receiving in the computer. document if entries
staff. are correct.
Endorse client to the
personnel who issues (Processing time may exceed 10 minutes depending on the cashier/clients at CTO
requirements for late where to settle the payment and the number of clients to be served on that day)
registration of
document if record is
not registered.
Advice client to pay III. REGISTRATION OF DEATH CERTIFICATES

the amount due at the
City Treasurer’s
Office if record is ABOUT THE SERVICE
registered.
2 Pay the Receive the payment. 2 minutes CTO - Birth OR is The responsibility of the nearest relative or spouse has knowledge of the
required fee Cashier Available is issued to
at the Office P50.00/copy client upon death to report the same within forty-eight (48) hours if the deceased died without
of the City - Marriage payment medical attendance at the City Health Office and ask them to make the Certificate of
Treasurer. Available is Death.
P50.00/copy The City Health Officer shall examine and sign the death certificate and
- Death
direct the registration of the death certificate to the Office of the City Civil Registry
Available is within reglementary period of thirty (30) days.
P50.00/copy
- Other CLIENTS:
Certifications
is P60.00/copy
3 Return at Record the name of 3 minutes Sr. Adm. Asst. None -
- Immediate Family/Relative of the Deceased Person
CCRO and the requested II - Messenger of the Hospital
give the documents and O.R. Adm. Asst. VI
receipt to the Number in the REQUIREMENTS:
Computer logbook.
Operator.
Print certified true  Municipal Form No. 103 (Certificate of Death)
copy of requested  Municipal Form No. 103A (Certificate of Fetal Death)
civil registry
document.
74
SCHEDULE OF SERVICE AVAILABILITY: registered. Two copies of the VI
registered Adm. Asst.
document are IV
Monday Tuesday to Friday retained as file Registration
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m copy of the office Officer II
and the other one
(No Lunch Break and on any other time as the need arises) for PSA, Manila.
HOW TO AVAIL OF THE SERVICE: Release the

registered
S document.
SERVICE DURATION PERSON 6 Receive copy of Municipal
T APPLICANT/ FEES &
PROVIDER OF IN FORMS registered Form No.
E CLIENT CHARGES
ACTIVITY CHARGE document and 103
P
1 Submit Examine the 2 minutes Sr. Adm. None None signs in the log (Certificate
document to the document presented Asst. II sheet. of Death) /
receiving staff. if it is submitted Adm. Asst. Municipal
timely or delayed. VI Form No.
Adm. Asst. 103A
Check if the form is IV (Certificate
properly filled up. Registration of Fetal
Officer II Death) with
Advise client to go Registry
to the City Health Number
Office. (Processing time exceed 27 minutes depending on the cashier/clients at CTO where to settle
2 Proceed to the Review and sign the 20 minutes City Health None None the payment for burial permit/transfer permit/cremation permit; the number of clients to be
City Health document as to the Officer served on that day and the travel time to proceed to the City Health Office and comes back at
Office for the cause of death and
CCRO)
signature of the advice the client to
City Health return to CCRO
Officer. with the signed IV. REGISTRATION OF COURT ORDERS/DECREES AND REQUEST OF
document for ANNOTATED RECORD
registration.
3 Return at CTO Receive the 2 minutes CTO Cashier - Burial Permit is OR is ABOUT THE SERVICE
and pay the payment. P50.00 (If the issued to
amount due. corpse will be client upon
Like all other civil registry documents, court orders/decrees concerning the
buried in payment
Balanga City status of a person shall be registered in the City Civil Registry Office where the court
Cemetery) is functioning, within ten (10) days after the decree/order has become final.
- Transfer Permit The following are registrable court decrees:
is P50.00 (If
the corpse will
 Decree of Legal Separation
be buried in  Declaration of Nullity of Marriage
cemetery  Declaration of Marriage as Null and Void
outside
 Court Orders in Adoption
Balanga City).
 Court Decisions or orders to correct or change entries in any certificate
- Cremation Fee of birth, marriage or death certificate.
is P100.00.
 Declaration of Presumptive Death
4 Return at Approve and sign 2 minutes City Civil None None
CCRO. the document then Registrar  Repatriation or voluntary Renunciation of Citizenship
orders the  Court Decision recognizing or acknowledging of natural children
document to be impugning or denying such recognition or acknowledgement
registered.
5 Wait while the Register the 1 minute Sr. Adm. None None  Judicial determination of maternity affiliation
document is document. Asst. II  Aliases
being Adm. Asst.
75
CLIENTS: copy of
annotated civil
- Owner of the document to be processed if the person is of legal age registry
document is
- Immediate family / relative of owner of the document P50.00
- The person who filed the petition at court - Incidental
expenses like
REQUIREMENTS: photocopying of
documents and
mailing expenses
 Original and certified copy of the court order will be
 Certificate of Finality shouldered by
 Certificate of court registration issued by the concerned Municipal/City Civil the client (not to
be paid at CTO)
Registrar where the court order was issued 3 Wait while the Prepare and encode 20 minutes - Asst. None Registered
 Certificate of Authenticity of the Finality and Court Decision issued by RTC court order is proper annotation of City Civil COLB /
 Civil registry documents such as birth, marriage and death certificate being listed by the original civil Registrar COM/ COD
the Asst. City registry document.
Civil Registrar
SCHEDULE OF SERVICE AVAILABILITY: in the Register Prepare and print
of Books of certification of Registration
Monday Tuesday to Friday Court Decree registration of court Officer I
Order. order, certified true
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m copy of civil
(No Lunch Break and on any other time as the need arises) registry documents
with annotated
court order and
HOW TO AVAIL OF THE SERVICE: endorsement letter 10 minutes
to PSA, Manila.
S
SERVICE
T APPLICANT DURATION PERSON IN FEES & Review, approve
PROVIDER FORMS
E / CLIENT OF ACTIVITY CHARGE CHARGES and sign the original
P documents with City Civil
1 Submit Check the validity 10 minutes Asst. City None None annotation of court Registrar
necessary and completeness of Civil order, as well as its
documents on the documents. Registrar supporting
court order to documents.
the Assistant Process court
City Civil petition if Release registered
Registrar. documents are document.
complete. Return 4 Receive File the original 10 minutes Adm. None Annotated
document to the personal copy civil registry Asst. IV Civil
client if incomplete. of document documents with Registry
with annotated annotation together Document
Retrieve original Adm. court order with its pertinent
civil registry Asst. IV and signs in papers regarding the
document. Adm. the log sheet. court order.
Asst. VI
2 Pay the Receive the 2 minutes CTO - Registration of OR is issued Forward the other
corresponding payment. Cashier Court Order is to client upon set of copies of
fees at the P500.00 payment court order to PSA.
City - Certified Xerox
Treasurer’s Copy of Court
Office. Order is (Processing time may exceed 52 minutes depending on the cashier/clients at CTO
P30.00/page
- Endorsement is
where to settle the payment of fee; the time that the person photocopied his
P150.00 documents; and the number of clients to be served on that day)
- Certified true
76
V. REGISTRATION OF LEGAL INSTRUMENTS/ LEGITIMATION OF SCHEDULE OF SERVICE AVAILABILITY:
NATURAL CHILD
ABOUT THE SERVICE 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
As a general rule, all legal instruments shall be registered in the civil
registry of the place where they were executed except the following: (No Lunch Break and on any other time as the need arises)
 Affidavit of Reappearance – where the parties to the subsequent marriage HOW TO AVAIL OF THE SERVICE:
are residing;
 Marriage Settlement – where the marriage was recorded; S
 Admission of Paternity; and T APPLICANT
E / CLIENT
 Acknowledgement, Legitimation, Voluntary Emancipation of Minor, P
ACTIVITY CHARGE
Parental Authorization or Ratification of Artificial Insemination – where 1 Submit Check the 7 Registration None None
the birth of the child was recorded. necessary validity and minutes Officer I
requirements for completeness of Adm. Asst.
Not falling under the aforementioned exceptions are the following legal required VI
instruments to documents. Adm. Asst.
registrable instruments: the receiving IV
 Acknowledgment; staff. Process the legal
 Acquisition of citizenship; instrument if
documents are
 Certificate of Legal Capacity of Contract Marriage; complete.
 Option to elect Philippine citizenship;
 Partition and distribution of properties of spouses and delivery of the Return
children’s legitimate; and documents to the
client if
 Waiver of rights interests of absolute community incomplete.
All legal instruments executed abroad shall be registered in the Civil 2 Pay the Receive the 2 minutes CTO Cashier - Acknowledgment OR is
Registry Office of Manila. corresponding payment. fee is P100.00 issued to
fees at the City - Legitimation Fee is client upon
CLIENTS: Treasurer’s P300.00 payment
Office. - Birth Available with
- Owner of the document to be processed if the person is of legal age Annotation is P50.00
- Endorsement Fee is
- Parents/Guardian of the Child P150.00
- Incidental expenses
REQUIREMENTS: like photocopying of
documents and
Acknowledgment mailing expenses will
 Birth Certificate of the Child be shouldered by the
client. (not to be paid
 Affidavit of Acknowledgment/Paternity at CTO)
 Valid ID and Community Tax Certificate of the Father
 Baptismal Certificate or any document proving that the father 3 Wait while the Retrieved 20 Registration None Certificate
legal instrument original civil minutes Officer I of Live
acknowledges his child is being listed in registry Adm. Asst. Birth
the Registry document. VI
Legitimation Book of Legal Adm. Asst.
Instruments. Prepare and type IV
 Birth Certificate of the Child proper annotation
 Joint Affidavit of Legitimation executed by Parents of the original
civil registry
 Marriage Contract of Parents document.
 Certificate of No Marriage (CENOMAR) of Parents
77
Prepare and print 10 Registration There are instances when the PSA cannot issue copy/copies to the interested
certification of minutes Officer II
legal instrument, Sr. Adm. party because their Office have no available record in its archive, or the current
certified true Asst. II document is still with the Provincial Statistics Office being processed.
copy of civil
registry To facilitate the issuance of requested documents, the concerned Provincial
documents with
annotated legal Statistics Office (PSO) or Civil Registrar is required to submit or endorse the needed
instrument and document on a piecemeal basis to the PSA.
endorsement CLIENTS:
letter to PSA,
Manila.
- Owner of the documents to be processed if the person is of legal age
Review, approve City Civil - Parents/Guardian of the document’s owner
and sign the Registrar
original
documents with
REQUIREMENTS:
annotation of
legal instrument,  PSA Negative Result Certification
as well as its
supporting
documents. SCHEDULE OF SERVICE AVAILABILITY:
Segregate and Monday Tuesday to Friday

release signed
documents. 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
4 Receive File the original 10 Adm. Asst. None Annotated (No Lunch Break and on any other time as the need arises)
personal copy civil registry minutes IV COLB
of document documents with
with annotated annotation
legal together with its
instrument pertinent papers S
and signs in regarding the T APPLICANT/ FEES &
the log sheet. legal instrument. E CLIENT ACTIVITY CHARGES
CHARGE
P
Forward the other 1 Present his PSA Verify from the 10 Sr. Adm. None None
set of copies of Negative Result archive whether the minutes Asst. II
legal instrument Certification to record for endorsement Registration
to PSA. the receiving is available. Officer II
(Processing time may exceed 49 minutes depending on the cashier/clients at CTO where to staff and asks Adm. Asst.
settle the payment of fee; the time that the person photocopied his documents; the number of for an Search is made in the IV
endorsement data base and in the
clients to be served on that day)
letter. archive.
2 Submit PSA Receive the 2 Sr. Adm. Asst. None -
Negative Result certification and advise minutes II
VI. REQUESTING ENDORSEMENT OF CIVIL REGISTRY DOCUMENTS Certification the client to pay at Registration
(Birth, Marriage, and Death Certificates) TO THE OFFICE OF THE CTO. Officer II
Adm. Asst. IV
CIVIL REGISTRAR-GENERAL
3 Pay the Receive the payment. 2 CTO Cashier - Endorsement Fee OR is
required fees at minutes is P150.00 issued to
ABOUT THE SERVICE the CTO. - Certified True client
Copy of Civil upon
As a rule, all civil registrars shall submit civil registry documents to the Registry payment
Document is
Office of the Civil Registrar-General (OCRG) thru their respective PSA Provincial P50.00/copy
Statistics Offices. - Incidental
expenses like
78
photocopying of REQUIREMENTS:
documents and
mailing expenses
will be
- PSA Negative Result Certification
shouldered by the - Joint Affidavit of Two (2) Disinterested Persons
client. (not to be - Affidavit of Mother
paid at CTO) - Medical Record/Certification from the Hospital
4 Give the Record the name of the 2 Sr. Adm. None -
official receipt requested documents minutes Asst. II - Baptismal Certificate
to the receiving and O.R. Number in Registration - Health Card or Baby book
staff. the logbook. Officer II - School Records (Form 137 / Transcript of Records)
5 Wait while his Prepare and print the 10 Sr. Adm. None - - Barangay Certification
papers are certified true copy of minutes Asst. II
being the civil registry Registration - Voter’s Certification from COMELEC
processed. document to be Officer II - ID & Community Tax Certificate of Father (if not married)
endorsed to PSA - ID & Community Tax Certificate of Mother
together with the
endorsement letter. SCHEDULE OF SERVICE AVAILABILITY:
Review, approve and 3 City Civil
sign the document. minutes Registrar Monday Tuesday to Friday
Segregate and release
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
the signed document. (No Lunch Break and on any other time as the need arises)
6 Claim the Instruct client to mail 5 Sr. Adm. None Certified
certified copy all the documents to minutes Asst. II Photocopy HOW TO AVAIL OF THE SERVICE:
of civil registry PSA, Quezon City Registration of Civil
document and through LBC Express Officer II Registry S
endorsement or any courier and Adm. Asst. Document SERVICE DURATION PERSON
T APPLICANT FEES &
letter. make a follow up after IV PROVIDER OF IN FORMS
E / CLIENT CHARGES
2-3 days upon mailing ACTIVITY CHARGE
P
or at PSA San 1 Present PSA Verify from the 5 minutes Adm. Asst. None None
Fernando City, Negative archive whether the VI
Pampanga and make a Result record for late Adm. Asst.
follow up after 15-20 Certification registration is not IV
working days. to the really registered.
7 Sign in the log receiving staff. Search in the
sheet. database and in the
(Processing time may exceed 34 minutes depending on the cashier/clients at CTO where to archive.
settle the payment of fee; the time that the person photocopied his documents; and the number
of clients to be served on that day) 2 Present and Review the 10 minutes Adm. Asst. None -
submit all requirements. VI
VII. LATE REGISTRATION OF CIVIL REGISTRY DOCUMENTS (Birth, supporting Adm. Asst.
Marriage and Death Certificates) documents. Interview and IV
instruct the client to
see the City Civil
ABOUT THE SERVICE Registrar to
administer their
Delayed registration of birth, marriage and death – like ordinary registration oath in the affidavit
made at the time of the event – shall be filed at the Office of the City Civil Registry of delayed
of the place where the event took place, following the lapse of the reglementary registration.
period to register. Record document in
the record book and
CLIENTS: advise the client to
return after 10-day
- Owner of the document to be processed if the person is of legal age reglementary
- Parents/Guardian of the document’s owner posting period.
79
3 Receive copy After the approval 5 minutes City Civil None Registered HOW TO AVAIL OF THE SERVICE:
of registered of the CCR, the Registrar document
document and document is being Adm. Asst.
signs in the released and the VI S
T APPLICANT FEES &
visitor’s log client signs in the Adm. Asst. PROVIDER OF IN FORMS
E / CLIENT CHARGES
sheet. log sheet. IV ACTIVITY CHARGE
P
(Processing time may exceed 20 minutes depending on the number of clients to be 1 Present Examine/verify the 5 Adm. None -
served on that day and the client will come back after 10 days posting period) requirements submitted pertinent minutes Asst. VI
to the requirements for the
receiving application.
VIII. APPLYING FOR A MARRIAGE LICENSE staff.
2 Subject for Interview the 20 Adm. None -
ABOUT THE SERVICE interview. applicants. minutes Asst. VI
The local civil registrar of the city or municipality shall issue a marriage license Encode application
where either contracting party habitually resides, except in accordance with Chapter for marriage license.
2 of this Code (Article 9, Family Code of the Philippines). Instruct clients to
review and check the
Where a marriage license is required, each of the contracting parties shall file information on the
separately a sworn application for such license with the proper local civil registrar of prepared application.
the place where either or both of the contracting parties reside.
Advise applicants and
The license shall be valid in any part of the Philippines for a period of one their parents to sign in
the application and
hundred twenty (120) days from the date of issue, and shall deemed automatically consent/advise after
cancelled at the expiration of said period if the contracting parties have not made use checking the
of it. information.
3 Pay the Receive the payment. 2 minutes CTO - Application for OR is
CLIENTS: amount due at Cashier Marriage License is issued upon
the CTO. P200.00 payment
- Contracting parties - Seminar Fee is
P150.00
- Parents of the applicants (if applicants are ages 18-24 years old) - License Fee is
P2.00
REQUIREMENTS: 4 Return at CCR Record the document 2 minutes Adm. None -
office to give in the record book, as Asst. VI
- Certified True/Xerox Copy of Birth Certificate of both contacting parties the OR. well as its OR
- Valid IDs of the applicants Number and advise
the applicants to
- Pre-Marriage Counseling (Family Planning) Certificate from POPCOM return after 10-day
- Marriage Counseling Certificate from DSWD posting period.
- Parental consent if applicant is 18 yrs. Old but below 21 yrs. Old
- Parental advice if applicant is 21 yrs. Old but below 25 yrs. Old Advise applicants to
attend the Family
- At least one of the contracting parties must be a resident of the place where Planning Seminar in
the local civil registry office is located. POPCOM and
- Certificate of No Marriage from PSA if applicant is 25 yrs. Old and above Marriage Counseling
- Legal Capacity to Marry (If one of the contracting parties is a foreigner) in CSWD.

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
80
5 Return at Review the 10 Adm. None CLIENTS:
CCRO for the requirements of the minutes Asst. VI
release of their applicant and prepare
license on the the license if - Owner of the document to be processed if the person is of legal age
11th day after documents are - Parents/Guardian of the document’s owner
the 10-day complete.
posting (Countercheck if the
period. applicants had
REQUIREMENTS:
attended the Family
Planning Seminar in For Correction of Clerical Errors (CCE)
POPCOM and
Marriage Counseling  PSA Authenticated and Certified True copy of the certificate containing
in the CSWD.)
the alleged erroneous entry or entries
 Birth Certificate of father/mother/brother/sister/son and daughter.
Verify, approve and City  Marriage Contract of petitioner (if married)
sign the license. Civil
Registrar
 Marriage Contract of parents
Release the license to  Baptismal Certificate
the applicant.  School Records (Form 137, 138 or Transcript of Record)
6 Sign in the Marriage  Driver License, PRC ID, SSS ID, Postal ID, Senior Citizen ID
receiving log License  Insurance Record
book.
 Passport
( Processing time may exceed 39 minutes depending on the cashier/clients at CTO  Community Tax Certificate
where to settle the payment of fee; the time that the person photocopied his/her  Voter’s Affidavit
requirements; the number of clients to be served on that day ; and the applicants will
come back after the 10-day posting period and on the 11th day is the release). Note: 2 copies each
For Change of First Name (CFN)

IX. FILING PETITION FOR CORRECTION OF CLERICAL ERROR (CCE)
 PSA Authenticated and Certified True copy of the certificate containing
and CHANGE OF FIRST NAME (CFN) THROUGH R.A. 9048 and
the alleged erroneous entry or entries
CORRECTION IN THE ENTRY IN THE DATE AND/OR MONTH IN THE
 NBI Clearance (not older than 1 year old)
DATE OF BIRTH and SEX/GENDER OF THE CILD THROUGH R.A. 10172
 Latest Police Clearance
ABOUT THE SERVICE  Certificate of employment (if employed)
 Affidavit of non-employment (if not employed)
Republic Act 9048 is an act authorizing the city or municipal civil registrar or  Copy of business permit (if engaged in business)
the consul general to correct clerical or typographical error in any entry and/or  Baptismal Certificate
change of first name or nickname in the civil register without need of a judicial  Marriage Contract (if married)
order, amending for this purpose, Article 376 and 412 of the Civil Code of the  Voter’s Affidavit (if 18 years old and above)
Philippines. It took effect on 22 April 2001.  Publication in local newspaper (2 consecutive week)
 School Record
Implementation of Republic Act No. 10172 (An Act Further Authorizing the  Driver’s License
City or Municipal Civil Registrar or the Consul General to Correct Clerical or  Community Tax Certificate
Typographical Errors in the Day and Month in the Date of Birth or Sex of a Person
Appearing in the Civil Register Without Need of a Judicial Order, Amending for this Note: 2 copies each
Purpose Act Numbered Ninety Forty-Eight – R.A. 9048) was signed and approved
by NSO Civil Registrar General Carmelita N. Ericta on the 24th of October 2012 and
took effect after its fifteen days publication in the Official Gazette and two
newspapers of general publication.
81
For Correction in the Entry in the Day and/or Month in the Date of Birth (RA SCHEDULE OF SERVICE AVAILABILITY:
10172)
 PSA Authenticated and Certified True copy of the certificate containing the 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
alleged erroneous entry or entries
 Earliest school record or earliest school documents (Form 137, 138 or
Transcript of Record)
 Baptismal certificate and other documents issued by religious authorities
 Marriage certificate (if married) S
 Voter certification T APPLICANT/
 IDs with correct birth date E CLIENT ACTIVITY CHARGE
P
 Latest police clearance (Purpose: For Correction of Birth Date) 1 Present Carefully examine 10 City None -
 Latest NBI Clearance (Purpose: For Use in Correction of Birth Date) problem about the problem. minutes Civil
 Latest Certificate of Employment (Purpose: For Use in Correction of Birth registry record Inform the Registrar
to the CCR. petitioner whether
Date) or the problem falls
 Affidavit of Non-Employment (For Use in Correction of Birth Date) into CCE / CFN
 Community Tax Certificate (RA 9048) or RA
10172.
 Publication in local newspaper (2 consecutive week) 2 Submit the Give the list of the 2 City None Checklist
necessary requirements that minutes Civil of
Note: 2 copies each supporting must be submitted Registrar Require-
documents by the petitioner. ments
before filing a
For Correction in the Entry in the Sex/Gender of the Child (RA 10172) petition.
3 Submit the Check and verify if 5 City None Petition
 PSA Authenticated and Certified True copy of the certificate containing necessary the documents minutes Civil form for
the alleged erroneous entry or entries documents for presented are Registrar CCE /
filing a petition authentic, CFN
 Earliest school record or earliest school documents (Form 137, 138 or for CCE or complete, and duly
Transcript of Record) CFN under certified.
 Baptismal certificate and other documents issued by religious R.A. 9048 and
authorities Correction of CCR process the
the Day and/or petition if
 Voter certification Month in the documents are
 IDs with correct sex/gender Date of Birth complete, if not,
 Medical Records (Old or New – Urinalysis, Blood typing or Chest X- and Sex of the returns it to the
Child under RA client for
ray) 10172 to the completion.
 Latest police clearance (Purpose: For Correction of Sex/Gender) City Civil
 Latest NBI Clearance (Purpose: For Use in Correction of Sex/Gender) Registrar. Retrieve original
civil registry 4 Adm.
 Latest Certificate of Employment (Purpose: For Use in Correction of document. minutes Asst. VI
Sex/Gender) or
 Affidavit of Non-Employment (For Use in Correction of Sex/Gender) 4 After checking, - Petitioner 5 CTO -Filing Fee for Correction OR is
the petitioner submits the OR to minutes Cashier of Clerical Error is issued
 Medical Certification issued by an accredited government physician pays the filing the CCR. P1,000.00 (Note: This upon
 Certificate of Authenticity of C/MCR fee at the CTO. does not include payment
 Publication in local newspaper (2 consecutive week) - Petitioner is City incidental expenses like
advised to wait 5 Civil mailing expenses and
while his petition minutes Registrar notarial fee which may
Note: 2 copies each form is being range more or less P300)
accomplished.
-Filing Fee for Change of
82
- After the First Name is P3,000.00 10-day posting
preparation, the (Note: This does not period,
petitioner is asked include incidental
to sign his expenses like mailing Submit the
petition. expenses and notarial fee approved petition
which may range more or to PSA, Sta. Mesa
less P300 and P2000 or for affirmation.
more for publication fee
in a local newspaper and 6 Follow up his Once affirmed by 1 hour City - Finality Fee of P200 -
client may go directly to petition after CRG, the CCR will Civil after the CRG has
the publisher of their two (2) months. prepare the Registrar affirmed the filed
choice) Certificate of petition
Finality. This Asst.
- Filing Fee for Correction includes retrieval City
of Day and/or Month in and photocopy of Civil
the Date of Birth and documents and Registrar
Sex/Gender of the Child typing Marginal
is P3,000.00 (Note: This Annotation on
does not include affected document.
incidental expenses like
mailing expenses and Segregate papers
notarial fee which may and release Registration
range more or less P300 approved petition Officer I
and P2000 or more for to the client.
publication fee in a local
newspaper and client may 7 Receive his File the original 3 Administrati None Annotated
go directly to the personal copy civil registry minutes ve Asst. IV document
publisher of their choice) of annotated documents with
document. annotation together
- Migrant Petition Fee is with its pertinent
P500.00 papers regarding
the R.A. 9048 or
- Incidental expenses like R.A. 10172.
photocopying of
documents Forward the other
5 Present the Advise the 30 City None - set of copies of
petition and petitioner to go to a minutes Civil R.A. 9048 or R.A.
supporting notary public to Registrar 10172 to the PSA.
documents to administer his oath.
the CCR for
Sign the petition if ( Processing time may exceed 2 hrs. and 14 minutes depending on the time that the person
review.
it is granted or photocopied / completed the requirements needed; the cashier/clients at CTO where to settle
denied. the payment of fee; and the number of clients to be served on that day.
Petition will be
posted for 10 days.
Prepare and print For correction of clerical error, There will be a 10-day posting period before the CCRO
10 Registration approve the petition
Record Sheet, minutes Officer II
Notice for Posting
and Certificate of For change of first name, correction of the Day and/or Month in the Date of Birth and Sex
Posting. of the Child, There will be a 10-day posting period, local newspaper publication of the said
petition for 2 consecutive weeks before the CCRO approve the petition
Approve the
1 -5 City
petition and sign
days Civil Approved petition may last up to 3-4 months, depending on the affirmation of PSA
the Record Sheet,
after the Registrar
Notice for Posting
posting
and Certificate of
period
Posting after the
83
X. REGISTRATION OF AN ACT ALLOWING ILLEGITIMATE CHILD HOW TO AVAIL OF THE SERVICE:
TO USE THE SURNAME OF THEIR FATHER (AUSF) through R.A. No.
9255 S
T APPLICANT FEES &
E / CLIENT CHARGES
ABOUT THE SERVICE P
ACTIVITY CHARGE
1 Submit Check the validity 7 minutes Registration None
Republic Act No. 9255 (An Act Allowing the Illegitimate Child to Use the necessary and completeness of Officer I
requirements required documents.
Surname of their Father, Amending for the Purpose Article 176 of Executive Order for AUSF to
209, Otherwise known as the Family Code of the Philippines) was signed by the receiving Process the AUSF if
President Gloria Macapagal-Arroyo on 24 February 2004 and took effect on 04 staff. the documents are Adm. Asst.
complete. VI
March 2004.
Return documents
to the client if Adm. Asst.
The law applies to illegitimate children whose births are either not yet requirements are IV
registered or were previously registered under the surname of the mother whether incomplete.
2 Pay the fees at Receive the 2 minutes CTO - AUSF Fee is OR is
born before or after the effectivity of R.A. No. 9255. Specifically, this law applies to the CTO. payment. Cashier P300.00 issued to
illegitimate children born on or after August 3, 1988. - Certified True client
Copy of Civil upon
Registry Document payment
CLIENTS: with Annotation is
P50.00/copy
- Owner of the document to be processed if the person is of legal age
-Endorsement Fee is
- Parents/Guardian of the child P150.00
-Incidental expenses
like photocopying of
REQUIREMENTS: documents and
mailing expenses
 Photocopy of Certificate of Live Birth will be shouldered
by the client (not to
 Affidavit to Use the Surname of the Father (AUSF) be paid at CTO)
 Photocopy of ID/cedula of Father 3 Wait while the Prepare and encode 20 Registration None Certificate
AUSF is being proper annotation to minutes Officer I of Live
 Photocopy of ID/cedula of Mother listed in the the original civil Adm. Asst. VI Birth
 Document indicating that child is acknowledge by father (baptismal Registry Book registry document. Adm. Asst. IV
of Legal
certificate, Philhealth Membership Data Record, Social Security System Instruments. Prepare and print
Membership Form) certification of Registration
AUSF, certified true Officer II
copy of civil Sr. Adm. Asst.
Note: 4 copies each registry documents II
with annotation and
SCHEDULE OF SERVICE AVAILABILITY: endorsement letter
to PSA, Manila.
Monday Tuesday to Friday Review, approve, 10 City Civil None -

7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m and sign the original minutes Registrar
documents with
annotation of
(No Lunch Break and on any other time as the need arises) AUSF, as well as its
supporting
documents.
84
After the signed REQUIREMENTS:
documents had been
segregated, the
document is
 PSA Application Form for authentication (Birth, Marriage, Death,
released to the CENOMAR)
client.
4 Receive File the original 10 Adm. Asst. - Annotated SCHEDULE OF SERVICE AVAILABILITY:
personal copy civil registry minutes IV AUSF
of document documents with Document Monday Tuesday to Friday
with annotated annotation together
AUSF and with its pertinent 7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m
signs in the papers regarding the
log sheet. AUSF. (No Lunch Break and on any other time as the need arises)
Forward the other
set of copies of HOW TO AVAIL OF THE SERVICE:
AUSF to the PSA-
Bataan S
(Processing time may exceed 49 minutes depending on the time that the person T APPLICANT FEES &
photocopied / completed the requirements needed; the cashier/clients at CTO where E / CLIENT CHARGES
ACTIVITY CHARGE
P
to settle the payment of fee; and the number of clients to be served on that day)
1 Request/fill up Review 7 minutes Adm. Asst. None PSA
the completeness and IV Application
appropriate correctness of Registration Form
XI. REQUESTING PSA AUTHENTICATED COPY OF CIVIL REGISTRY Application entries of the Officer I
Form at the accomplished Adm. Asst.
DOCUMENTS (Birth, Marriage, Death Certificates and CENOMAR) on
receiving forms. VI
SECURITY PAPER (SECPA) through BREQS PROGRAM staff.
2 When the Receive the 2 minutes CTO - PSA Birth OR is
ABOUT THE SERVICE information in payment. Cashier Certificate is P330.00 issued to
the as approved by City client
The BREQS is a scheme where PSA authorizes a partner to receive requests Application Ordinance (P175 – upon
Form has service charge paid at payment
for PSA-issued copies and certifications of civil registry documents from the public passed the CTO / P155 PSA
and issue the documents to its clientele. The authorized partner becomes known as a review, client Fee)
BREQS User. The actual processing of the requests is done by the Serbilis Outlet pays the
assigned to service the BREQS User. At present, the following documents can be amount due. - PSA Marriage
Certificate is P315.00
applied through the BREQS User: as approved by City
Ordinance(P175 –
 Copies of birth, marriage and death documents, service charge paid at
 Copies of Annotated or endorsed documents provide copies of said CTO / P155 PSA
documents have already been issued by NSO previously, and Fee)
- PSA Death
 Certificates of No Record of Marriage (“Singleness”) Certificate is P330.00
The documents resulting from applications applied through BREQS are as approved by City
same as what clients can get if they go to a Serbilis Outlet and file the applications Ordinance(P175 –
there instead. service charge paid at
CTO / P155 PSA
Fee)
City Civil Registry Office of Balanga is one of the offices that cater this
service. PSA CENOMAR is
P330.00 as approved
CLIENTS: by City Ordinance
(P120 – service
charge paid at CTO /
- The Requestor himself P210 PSA Fee)
- Parent/Guardian of the Requestor
85
Note: that, in the case of
Acknowledgment slip requests for
is being issued to the copies of birth
client as temporary certificate,
receipt and the authorization and
machine validated identification
OR from PSA is documents must
attached to the be presented in
document once claiming the
released. document when
3 Give the OR Record the name 1 minute Adm. Asst. None - the claimant is
to the CCRO. of the requested IV not the owner.
documents and Registration
O.R. Number in Officer I
the logbook.
Adm. Asst.
Prepare two (2) 7 minutes VI
copies of the AS
for each
Application
Form.
Indicate in the
form the date and
time when the
client can return
to claim the
results. 4 Return on the Prepare the 3 minutes Adm. Asst. None PSA
date of document and IV Authenticat
Issue one copy of release. advise the client Registration ed Copy of
the AS to the sign in the Officer I Civil
client and keep receiving copy Adm. Asst. Registry
the other copy for and log sheet. VI Documents
reference.
(Processing time may exceed 25 minutes depending on the cashier/clients at CTO
Advise the client where to settle the payment of fee; the number of clients to be served on that day and
to return on the how long the client fills up the form).
document release
date(s) indicated
in the AS and to
bring the AS on XII. REGISTRATION OF OUT-OF-TOWN REPORT OF BIRTH
his return. CERTIFICATE
Inform the client
that the AS shall ABOUT THE SERVICE
be used to claim
the document Out-of-town reporting of birth occurs when the Certificate of Live Birth is
requested. presented to the civil registrar of a city or municipality, which is not the place of
5 minutes
Inform the Adm. Asst. None
birth, not for registration but to be forwarded to the civil registrar of the city or
requester that the IV municipality where the birth occurred and where it should be registered.
OR shall be Registration
issued upon the Officer I CLIENTS:
release of the Adm. Asst.
document VI - Owner of the document to be processed if the person is of legal age
requested.
- Parents/ Guardian of the document’s owner
Remind the client
86
REQUIREMENTS: Review the 5 minutes City Civil - -
attachments and Registrar
approve/sign in the
 Client is advised to contact the C/MCRs where the vital event Affidavit for
happened and ask the requirements that applicant needs to comply, as Delayed
Registration of
well as the required payment. Birth (back of the
birth form) and
out-of-town
SCHEDULE OF SERVICE AVAILABILITY: registration letter.
Segregate signed 5 minutes Adm. Asst. - -
Monday Tuesday to Friday documents. Advise VI
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m client to mail the Adm. Asst.
processed IV
(No Lunch Break and on any other time as the need arises) documents at LBC
Express or any
HOW TO AVAIL OF THE SERVICE: other courier and
get his contact
number. Inform if
S his papers will be
T APPLICANT FEES & approved and has
E / CLIENT CHARGES been registered.
ACTIVITY CHARGE
P 4 Receive a Advise the client 2 minutes Adm. Asst. - Registered
1 Submit Review/Verify the 10 minutes Adm. Asst. VI None - notice that his to sign in the VI Document
documents to contents and Adm. Asst. IV document has receiving copy and Adm. Asst.
the receiving completeness of been in the visitor’s log IV
staff. the civil registry registered. sheet.
documents, as well
as its attachments.
(Processing time may exceed 1 hour and 9 minutes depending on the cashier/clients at CTO
2 Wait while Process submitted 45 minutes Adm. Asst. VI None - where to settle the payment of fee and the number of clients to be served on that day)
papers are documents if they are Adm. Asst. IV
being complete and correct.
processed. XIII. REGISTRATION OF FOUNDLING/ABANDONED CHILDREN
Accomplish an out- Registration
of-town registration Officer II
letter. Sr. Adm. Asst. ABOUT THE SERVICE
II
Submit civil registry Foundling is a deserted or abandoned infant or a child found, with parents,
documents to the City
Civil Registrar or guardian, or relatives being unknown, or a child committed in an orphanage or
authorized signatory charitable or similar institution with unknown facts of birth and parentage.
for approval.
3 Pay the Receive the 2 minutes CTO Cashier - Out-of-Town OR is Period of Registration of Foundling
amount due at payment. Registration Fee is issued to
the City P100.00 client
Treasurer’s - Incidental upon If the registering person is the finder, the report by him to the local civil
Office. expenses like payment
photocopying of
registrar must be made within 30 days from the date of finding. If the registering
documents, person is the DSWD or the orphanage, the report to the local civil registrar must be
mailing expenses made within 30 days from the date when the child was taken into custody. Any
and filing fee
which may range report made after the 30-day period shall be considered delayed, and the registrant
from P300-P500 shall be required to state in a sworn statement the reason or reasons of the delay.
will be shouldered
by the client. (not
to be paid at CTO)
87
Duties of the Finder in case of Foundling 2 Wait while his Process all the 45 minutes Asst. City None -
papers are submitted Civil
processed. documents. Registrar
Immediately after finding a foundling, the finder shall report the case to the Prepare the
certificate of Adm. Asst.
Barangay Captain of the place where the foundling is found, or to the police foundling per VI
headquarters, whichever is nearer or convenient to the finder. When the report is data
duly noted either by the Barangay Captain or by the police authority, the finder may supplemented by
the finder.
keep the child under his care or may commit the child to the care of the DSWD, or to
Evaluate/Review 5 minutes City Civil - -
a duly licensed orphanage or charitable or similar institution. the attachments Registrar
and approve/sign
the document.
In case the finder is awarded the custody of the foundling, he shall give
3 Return the Register the 5 minutes Asst. City - -
name to the child and shall report the same to the local civil registrar of the city or signed document to the Civil
municipality where the child is found, otherwise, the giving of name to the child and documents to Registry Book of Registrar
the receiving Foundling.
its registration as foundling shall be the responsibility of DSWD or of the orphanage staff for Adm. Asst.
or similar institution where the child is committed. registration. VI
4 Receive Registered
personal copy Document
CLIENTS: and sign in the
receiving copy
The finder of the child and in the
visitor’s log
sheet.
REQUIREMENTS:
(Processing time may exceed 1hour and 5 minutes depending on the number of
clients to be served on that day)
 OCRG Form No. 101 (Certificate of Foundling)
SCHEDULE OF SERVICE AVAILABILITY: This Office strictly implements RA 10173, otherwise known as DATA PRIVACY
ACT OF 2012.
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m • Hence, this Office cannot issue documents from which the identity of an
(No Lunch Break and on any other time as the need arises) individual is apparent or can be reasonably and directly ascertained without
the consent of the individual whose personal information is processed.
• Such CONSENT must be evidenced by written, electronic or recorded
S means.
SERVICE PERSON
PROVIDER IN FORMS
E / CLIENT OF ACTIVITY CHARGES • Can only be issued to:
CHARGE
P
1 Submit Review/Verify 10 minutes Asst. City None - • The owner himself or through a duly authorized representative
documents to the presented Civil (bring valid ID);
the receiving documents. Registrar • His/her spouse, parent, direct descendants, guardian or institution
staff. legally in-charge of him/her, if minor (bring valid ID);
Process the Adm. Asst.
registration if VI • The court of proper public official whenever absolutely necessary
documents are in administrative , judicial or other official proceedings to
correct and determine the identity of a person;
complete. • In case of the person’s death, the nearest kin (bring valid ID).
88
Province of Bataan
City of Balanga
Health Services
City Health Office
Dr. Mariano Antonio T. Banzon –City Health Officer
For Recommendations, Suggestions and Complaints please contact: Contact No. (047) 237-4333
Email Add. : health.cob@gmail.com
Ms. Marilyn C. Cruz
Contact No. : (047) 237-7686
Edwin R. Banzon
Asst. City Civil Registrar
Contact No. : (047) 237-7686
Vision:
A city with constituents who value a healthy lifestyle and actively participate in
community health development brought about by competent and committed health
workers who promote well-being and protect the health of its citizens.
Mission:
To implement the DOH programs and create the proper physical and social
environments, expanding community resource and developing health workers to
their maximum potentials.
89
I. SECURING SANITARY PERMIT AND HEALTH CARD HOW TO AVAIL OF THE SERVICE: HEALTH CARD
ABOUT THE SERVICE S

T APPLICANT/ FEES &
E CLIENT CHARGES
The City Health Office issues Sanitary Permit to operate in all business ACTIVITY CHARGE
P
establishments after the completion of the required supporting documents and after 1 Secure Health Provide the 1 minute Sanitary None Secure
the actual inspection of establishments. Card Application health card Inspector Health Card
form from S.I. on application form. Application
duty. form
Health Card is being issued to Operators and Employees after submission of
required laboratory examinations including physical/medical examinations of food Fill out the
handlers by the City Health Officer/Physicians. application form
and submit to S.I.
on duty.
CLIENTS: 2 Submit Receive and 3 minutes Sanitary None None
accomplished review the inspector
 Operators of Commercial and Food Establishments application form application form
 Food Handlers together with and
required requirements.
 Special Establishments are required to secure Health Card (Spa, Clinics & documents.
Computer Rentals)
3 Wait while data Record the 1 minute Sanitary None None
are being applicant’s data. Inspector
REQUIREMENTS: recorded.
(For Health Cards) 4 Wait while data Encode the 5 minutes Sanitary None None
are being encoded. applicant’s data Inspector
 Accomplish application form for health card on the system.
 Results of Laboratory Examinations ( from DOH Accredited Laboratory
 Occupational Tax ( P 100.00) HOW TO AVAIL OF THE SERVICE: SANITARY PERMIT
 Residence Certificate) S
 2 pcs 1x 1 picture SERVICE DURATION PERSON
T APPLICANT/ FEES &
(For Sanitary Permit) E CLIENT
ACTIVITY CHARGE
CHARGES
P
1 Submit the Receive and 2 minutes Sanitary None None
 Barangay Business Permit
required review submitted Inspector
 Zoning/Locational Clearance (New Stabs.) documents. documents.
 Occupancy Permit ( Newly Constructed)
 Annual Inspection ( For Renewal) Schedule the
ocular inspection
 Inspection Report of Sanitary Inspector ( Newly Constructed/Renovated) of the
 Result of Water Analysis ( Not more than 3 months old) establishment
 Pest Control Contract of Service and advise the
client to pay at
 Photocopy of Health Cards of Employees ( Food Establishment) the City
Treasurer’s
Office.
2 Pay the inspection Process and 2 minutes CTO Cashier Site inspection Official
fee at the City receive the fee Receipt
Treasurer’s office. payment. Piggery/
Monday Tuesday to Friday Poultry =P500
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m Food
establishment =
none
90
3 Present the site Conduct ocular 45 minutes Sanitary None Site 7 Request for Conduct the 12 hours Sanitary None Certificate
inspection fee inspection of the Engineer & Inspection treatment for (+) treatment Engineer & of Water
receipt. establishment/pig Sanitary clearance result water supply procedure. Sanitary Potability
gery/poultry. Inspector form sources. Inspector
For food c/o PHO

establishment: Water II.SECURING A MEDICAL/DEATH/MEDICOLEGAL
Collect water analysis CERTIFICATE/EXHUMATION PERMIT/TRANSFER PERMIT
sampling and request
submit sample to form
PHO. ABOUT THE SERVICE
4 Provide the Encode the 5 minutes Sanitary None None
necessary Establishment Inspector Government Agencies, establishments and companies usually require
information about information in medical/health certificate from their workers; job applicants; school from their
the establishment. the system.
enrollees/students.
5 Wait until the Review, approve 3 minutes City Health None Sanitary
document is and sign the Officer permit
released. Sanitary permit.
Medicolegal case reporting also usually require certificate from
Barangay/PNP/Court use.
6 Receive the Issue the 1 minute Sanitary None Sanitary
Sanitary Permit. Sanitary permit. Inspector Permit
CSWD also requires medical certificate from indigent client for financial
assistance.
HOW TO AVAIL OF THE SERVICE: WATER POTABILITY PERMIT
Death Certificate for registration of vital events as per requirement by LCR.
S
DURATION PERSON
T APPLICANT/ SERVICE FEES AND
E CLIENT PROVIDER
OF IN
CHARGES
FORMS Health/Medical/Death/Medicolegal Certificate and Exhumation Permit are
ACTIVITY CHARGE issued by the City Health Office.
P
1 Request for water Advise the client 1 minute Sanitary P 450.00 (at
analysis. to get sterile Inspector PHO) CLIENTS:
bottle from PHO. None
5 minutes
Conduct water Sanitary  Medico-legal Case
sampling. Inspector  Employees
2 Submit the water  Job Applicants
sample to
Provincial Health  Students
Office.  Indigents
3 Present the result Check and 1 minute Sanitary None None
of the water review the result. Inspector REQUIREMENTS:
analysis
4 Wait while Encode the data 5 minutes Sanitary None Certificate For Medical Certificate for students (TESDA, absence from school, special
document is being in the system. Inspector of Water events e.g. Sports/writing competition) and workers (absence from work)
processed. Potability
 Personal appearance of client
5 Wait for the Review and 1 minute City Health None Certificate
document to be approve the Officer of Water For employment (job applicants / renewal) purpose
approved. certificate. Potability
 Results of Blood Test (CBC)
Pay the amount Receive payment 1 minute Midwife/ P 50.00 Receipt
due. and issue receipt. Liaison  Results of Chest X-ray
Officer  Results of Urinalysis
6 Receive the Issue the 1 minute Sanitary None Certificate
Certificate of Certificate of Engineer of Water  Personal Appearance of clients and others
Water Potability. Water Potability. Potability
91
For Medicolegal Certificate 3 Present the referral Medical
to Physician on Interview, assess 5 minutes Referral
 Personal Appearance of Client duty. and examine form
client / patient.
For Death Certificate
 Certificate should be certified by Embalmer Accomplish the 3 minutes Medical
certificate form: Certificate
 Accomplished statement (salaysay) form ( affidavit)
Death
For Medical Certificate for Financial Assistance Home Death 10 minutes Statement
Interview and
 Indigence Certificate from Barangay assess the
form
 Personal Appearance of Client Statement Form.

 If patient is treated by other physician/MD, secure working Accomplish the
Death 30 minutes Death
diagnosis and presumptions. Certificate
Certificate.
Exhumation Permit Hospital Death
 Death Certificate Review the 5 minutes Death
certificate from Certificate
Hospital.
Transfer Permit
 Death Certificate Rural Health
Medico-legal
Physician None
Conduct medical/ Referral
SCHEDULE OF SERVICE AVAILABILITY: physical form
examination:
Medico
Monday Tuesday to Friday Ambulatory 5 minutes Legal
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m Certificate
Post Mortem 3 hours
(No Lunch Break and on any other time as the need arises) Exhumation
Review the death 3 minutes
certificate. Death
Certificate
Accomplish the 5 minutes
permit. Exhumation
S Permit
DURATION PERSON
T APPLICANT/ SERVICE FEES AND Transfer
OF IN FORMS
E CLIENT PROVIDER CHARGES Review the death Death
ACTIVITY CHARGE 3 minutes
P certificate. Certificate
1 Inquire for Instruct patient BHW
Medical/ Death/ /client to present 10 minutes None Referral Accomplish the Transfer
Medicolegal requirements and form 5 minutes Permit
permit.
certificate/ check for its
Exhumation completion.
permit
2 Wait while the Register client’s 5 minutes RHM
document is being data on None Referral
processed. certificate log form
sheet and refer to
Physician on
duty.
92
4 Receive certificate Issue the 2 minutes RHM Medical/ Medical / HOW TO AVAIL OF THE SERVICE:
and sign in the log certificate to the Admin. Medico Medico-legal
sheet. client. Secretary legal Certificate
Certificate – S
DURATION PERSON
P50.00 T APPLICANT/ SERVICE FEES AND
OF IN FORMS
(Another E CLIENT PROVIDER CHARGES
ACTIVITY CHARGE
P50.00 for P
Additional 1 Inquire for Conduct interview, 10 minutes BHW None Referral
Copy of dental services. takes client data and form
Subsequent vital signs.
Issuance of a 5 minutes RHM None
copy of the Make proper
initial referral.
medical 2 Present the Review the referral, 10 minutes Dental None ITR
certificate) referral form to assigns number and Aide
RHU. fills up the ITR.
Exhumation Exhumation
Permit – Permit 3 Proceed to Fill- up the client’s 5 minutes Rural None ITR
P75.00 dental room for oral health status in Health
dental the ITR. Dentist
Transfer Transfer treatment.
Permit – Permit Take the client’s 3 minutes Rural None ITR
P50.00 dental history. Health
Dentist
Death Death Dental Services:
Certificate – Certificate
Tooth Extraction
None 30 minutes Rural P50.00/tooth Receipt
o Post dental
Health Free for senior (cashier)
instruction
Dentist citizens and 4Ps
II. AVAILING DENTAL SERVICES o Prescribe
medicines
ABOUT THE SERVICE Prescribe medicine
to clients with dental
infection Rural
These services are offered to pre-schoolers, school age children, pregnant Advice patient for re 10 minutes Health None None
mothers and other adults to prevent and treat dental diseases. appointment for tooth Dentist
extraction
Tooth extraction and dental consultation is available from Monday to
Oral Prophylaxis 40 minutes Rural Light calculur Receipt
Friday. Clients may avail of the services at Rural health Units’ I, II, III& IV. Health deposit – P150.00
Dentist Moderate calcular
CLIENTS: deposit- P200.00
Heavy calcular
 Pre - schoolers deposit – P250.00
Restoration of 40 minutes Rural
 School Children carious teeth Health P200.00/tooth Receipt
 Pregnant Dentist
Other Activities
 Adults of Other ages (as scheduled)
Staff on duty discuss 30 minutes Rural
SCHEDULE OF SERVICE AVAILABILITY: Basic Oral Health None Attendan
Health Care to Dentist ce sheet,
pregnant mother/Day ITR,
Monday Tuesday to Friday Care students/Senior FHSIS
7:30 a.m. - 4:30 p.m 8:00 a.m. - 5:00 p.m citizen and performs & OHSS
oral examination or A
(No Lunch Break and on any other time as the need arises) traumatic Restorative
treatment.
93
IV. AVAILING OF IMMUNIZATION SERVICES V. AVAILING OF MATERNAL SERVICES
ABOUT THE SERVICE ABOUT THE SERVICE

The purpose of this service is to immunize children 0-11 months old (FIC) This is available at each respective Rural Health Unit / Barangay health
and 12-23 months old (CIC) from nine (9) immunizable diseases. Station which provides comprehensive maternal care for pregnant women.
The City Health Office also immunizes pregnant mothers to prevent the CLIENTS:
occurrence of Tetanus Neonatorium in infants.
Pregnant Mothers
CLIENTS:
 0-11 months old infant
 Children aged 12-23 months Schedule of the services:
RHU I - every Thursday
SCHEDULE OF SERVICE AVAILABILITY: RHU II - every Tuesday
RHU III - every Thursday
Monthly – BHS RHU IV - every Tuesday
Weekly (Wednesday) – RHU
HOW TO AVAIL OF THE SERVICE: S
DURATION PERSON
T APPLICANT/ FEES &
S SERVICE PROVIDER OF IN FORMS
DURATION PERSON E CLIENT CHARGES
T APPLICANT/ SERVICE FEES & ACTIVITY CHARGE
OF IN FORMS P
E CLIENT PROVIDER CHARGES
ACTIVITY CHARGE 1 For New The staff on duty assesses and 30 minutes RHM None
P
Clients: registers the client, and fills out and
1 FOR NEW FOR NEW CLIENT HBMR
Inquire about her the Home-Based Maternal BHW
CLIENT /ITR
condition. Record (HBMR) and
Conduct interview on 30 RHM None None Individual Treatment Record
Inquire for client’s mother, issues minutes and (ITR)
immunization Mother & Child BHW
services. Booklet/ECCD Card
card, encodes to the For Revisiting
system and gives pre- Clients:
immunization lecture. Present the Assess and conducts the 20 minutes RHM None
FOR HBMR. necessary diagnostic procedure/s. None
and
REVISITING Review the Mother & BHW
CLIENT Child Booklet/ECCD 2 Proceed to Pre- Assess client thru palpation 10 minutes RHM None
card, ITR, and fills out None ITR, Mother natal Room. and abdominal auscultation
10 RHM & Child
Present the GMC the necessary
minutes and Conduct health teaching, 15 minutes RHM None
(Growth information and encodes Booklet
BHW provides supplemental
Monitoring Chart). to the system. nutrients and Tetanus Toxoid None
vaccine.
2 Assess the health 10 RHM None None
condition of the client minutes Give instruction/ schedule 1 minute RHM None
and gives immunization when the client returns for
as scheduled. follow up visit for check up.
Encode the data and 10 minutes RHM None HBMR
3 Return the Mother & 1 minute RHM None Mother &
examination/procedures done
Child Booklet/ECCD Child
to the client in the system.
after immunization. Booklet/
ECCD Card
94
VI. AVAILING OF NORMAL SPONTANEOUS DELIVERY AND 3 Cooperate with the Perform 20 minutes None Birth
NEWBORN CARE SERVICES RHW. spontaneous Certificate
delivery of the Newborn
baby, establish the screening
ABOUT THE SERVICE condition and cord referral
care cutting.
Rural
This service is given for those pregnant mothers with regular prenatal Perform 30 minutes Health
check-up without any of the risk factor. spontaneous Midwife
delivery of the
The Rural Health Unit Station aims to provide quality Health Care Service placenta.
to newborn babies. Give post natal 6 hours

care, keep clean and
CLIENTS: give comfort.
 Pregnant Mothers
 Lactating Mothers VII. AVAILING OF POST PARTUM CARE SERVICES
 Newborn
ABOUT THE SERVICE
FEE:
The City health Office provides a comprehensive post partum care to Post
P 600.00 new born screening Partum/Lactating mother. This service is available at each respective areas of assign
P1, 000.00 –Deliveries of Private Midwives using Bemonc Facility Barangay Health Midwife.
CLIENTS:
 Postpartum Mothers / Lactating Mothers
7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m
(No Lunch Break and on any other time as the need arises) SCHEDULE OF SERVICE AVAILABILITY:
Bemonc Facility 24/7 Monday Tuesday to Friday

7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m
HOW TO AVAIL OF THE SERVICE: (No Lunch Break and on any other time as the need arises)
S HOW TO AVAIL OF THE SERVICE:

PERSON
T APPLICANT/ SERVICE DURATION FEES AND
IN FORMS
E CLIENT PROVIDER OF ACTIVITY CHARGES
CHARGE S
P PERSON
Inform the RHW Asses the stage of 30 minutes Rural None Admission T APPLICANT/ SERVICE DURATION OF FEES AND
IN FORMS
1 on the progress of labor, checks fetal Health Form E CLIENT PROVIDER ACTIVITY CHARGES
CHARGE
her labor pains. heart beat and any Midwife P
signs of 1 Nursing Care
abnormalities.
Make home visit: 20 minutes RHM & None Mother &
2 Wait until ready Prepare the birthing 5 minutes Rural None post partum BHW Child
for delivery. facility. Health mother’s home, take Booklet/
Midwife vital signs within 24 ITR
hours, within a
week after birth.
95
Instruct and give the 2 minutes RHM None None HOW TO AVAIL OF THE SERVICE:
schedule of clinic
visits between 4-6
weeks to post S
PERSON
partum mother. T APPLICANT/ SERVICE DURATION FEES AND
IN FORMS
E CLIENT PROVIDER OF ACTIVITY CHARGES
2 Give information or 5 minutes RHM None None CHARGE
P
emphasize the
importance of early 1 Seek medical Assess the client by 10 minutes RHM None ITR
breast feeding. intervention for history taking and
Pulmonary assessment of clinical
3 Provide vitamin 1 minute RHM None None
disease. signs and symptoms
supplementations
of Pulmonary TB.
such as Vit. A and
iron preparation.
If symptomatic:
Instruct and give the 1 minute RHM None None
Register client’s data 3 minutes RHM None
schedule of clinic
to TB Symptomatic
visits between 4-6
Masterlist.
weeks to post-
partum mother.
Advise the client to 3 minutes RHM None
collect 2 sputum
specimen.
VIII. TUBERCULOSIS PROGRAM
Label each sputum 2 minutes RHM None
container (Name, and
ABOUT THE SERVICE order number 1, 2).
2 Collect 2 quality Fill-up NTP laboratory 3 minutes BHW/ RHM None NTP
National Tuberculosis Program is implemented in all DOTS facility. The sputum specimen request form and laboratory
confirms 2 sputum request
objectives is to improve access to and quality of services, enhancement of patient’s Pack and send collections. form
health seeking behavior , sustainability of support for TB control activities, and specimen to the
strengthening management of TB control services at all levels. microscopy center, Register the patient in 3 minutes PHN None Presumptive
together with Presumptive TB TB Master
completely filled- Masterlist. list
CLIENTS: up NTP laboratory
request form for
Any person of all ages with cough for two weeks or more with or without DSSM.
the following symptoms: 3 Submit the Determine request 3 minutes Medical None NTP
specimen together details and check the Technologist laboratory
 Fever with the laboratory specimen request
 Chest or back pains not referable to any muskulo-skeletal disorders. request form to the quality/quantity and form
 Hemoptysis or recurrent blood-streaked sputum Microscopy instruct on the
Center. schedule of the release
 Significant weight loss of result.
 Other symptoms such as sweating, fatigue, body malaise, shortness of
breath. Label the sample and 3 minutes Medical None NTP
slide with the proper Technologist Laboratory
serial number assigned logbook
SCHEDULE OF SERVICE AVAILABILITY: and records the data to
the NTP Laboratory
logbook
7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m Perform DSSM 1 hour Medical None None
(smearing, fixing and Technologist
staining of the
(No Lunch Break and on any other time as the need arises) specimen).
Perform microscopic 30 minutes Medical None None

analysis of the DSSM. Technologist
96
Record the result in the 3 minutes Medical None NTP 7 Do the following 45 minutes PHN None NTP
laboratory request Technologist Laboratory registration: treatment
form and in the NTP logbook -Fill up NTP treatment card ,NTP
Laboratory Register Card Treatment
Logbook. -Fill up two NTP ID ID card, TB
4 Claim the DSSM Release the result to 1 minute Medical None NTP Cards register
result. the client or to the Technologist Laboratory -Register in the TB
proper requesting unit result form register Health
if necessary. Education with
5 NTP complete emphasis on
Present the DSSM Record the result in the 5 minutes RHM None
result to Rural TB symptomatic Laboratory key messages such as:
result form - TB infectious
Health Midwife. master list.
and -Importance of regular
drug intake
Presumptive -Side Effects
Explain the result to 30 minutes RHM None
TB Master -Importance of DSSM
the patient.
list examination
-Family /Treatment
1 hour
NTP partner support
Refer the client to RHM None
physician or nurse. laboratory
result form Intake at first dose
Referral -Record date when
form treatment started
-record due date for
6 Present the NTP Clinical diagnosis
DSSM follow-up in
Laboratory result (DOTS Facility)
Treatment cards and
form to PHN.
ID cards
Verify information 15 minutes PHN None ITR,
Perform DOTS 10 minutes PHN/ RHM None NTP
gathered on case
finding (symptoms, -Assign a treatment treatment
partner card ,NTP
result of further
-Conduct weekly Treatment
examination, source of
infection) consultation meeting ID card
-Instruct where to
PHN None NTP report for daily intake.
Verify DSSM results. 15 minutes
Review previous Laboratory
result form Endorse the whole
history of treatment
course of treatment to
with anti-TB drugs and
treatment outcome RHM with proper
instructions.
Refer client for TBDC 10 minutes PHN None TBDC
for negative smear, for form, chest
chest x-ray positive. x-ray (+) IX. FAMILY PLANNING SERVICES
result, (-)
sputum
result ABOUT THE SERVICE
Initiation of 3 minutes RHP /PHN None
treatment: The City Health Office ensures that there is universal access to family
Prescribe client with planning. Targets are women of reproductive age who wants to practice ideal birth
appropriate category spacing. The program covers the following services:
treatment regimen for
 Family Planning Counseling
TB patient. (according
to patient classification  Assessment of eligible client (treatment taking. Breast exam, Pelvic
and type). exam)
 Provision of Family Planning Services ( Natural and Artificial)
 Management of common gynecological conditions.
97
Commodities include: Administer the chosen 20 minutes RHM
method:
 DMPA, pills, IUD – purchased by clients with prescription
DMPA 10 minutes
 Natural Family Planning logistics – SDM ( beads) PILLS 5 minutes
CONDOM 2 minutes RHM
CLIENTS: LAM 10 minutes
SDM 5 minutes
Couples of Reproductive Age IUD 30 minutes
Present their Set the appointment dates. 2 minutes RHM FP

appointment appointment
card. card
S
DURATION
SERVICE PROVIDER OF FORMS
ACTIVITY
P
1 Couples of Get the FP form 1. RHM
reproductive age
X. CONTROL OF DIABETES MELLITUS
express their For new acceptors:
family planning ABOUT THE SERVICE
intention. Conduct the GATHER 35 minutes RHM None FP Form
Counseling approach. 1 Healthy Lifestyle program of the City Health Office focus on the prevention
of risk factor that give rise to the incidence of chronic non communicable disease
Fill up the TCL and FP1
that affect all the members of the family and the promotion of healthy lifestyle.
form.
Conduct breast & pelvic 5 minutes RHM None TCL and It aims to reduce the prevalence of lifestyle diseases particularly in DM.
exam. FP1 form
The program cover the following services ages 45 years old and above, and
Administer the chosen 20 minutes RHM None
method: sometimes young adults.
Choose their DMPA 10 minutes RHM CLIENTS:

preferred PILLS 5 minutes
method. CONDOM 2 minutes All ages
LAM 10 minutes
SDM 5 minutes
IUD 30 minutes
Set the appointment dates. Schedule of services:
For current acceptor RHU I- every Tuesday

Ask for the appointment 2 minutes RHM appointment RHU II -every Thursday
card and checks and fills up card
TCL and FP1 form.
RHU III - every Tuesday
None TCL and RHU IV – every Thursday
Conduct GATHER 5 minutes RHM FP1 form
Counseling approach for re
supply.
98
HOW TO AVAIL OF THE SERVICE: XI. AVAILING OF LABORATORY SERVICES
(CBC Platelet, Urinalysis, Fecalysis, Blood Typing, Blood Sugar Monitoring and
S Gram Staining)
DURATION PERSON
OF IN FORMS
E CLIENT PROVIDER CHARGES ABOUT THE SERVICE
ACTIVITY CHARGE
P
1 Inquire to the The staff on duty 10 RHM/ BHW None ITR
respective RHM takes the client: minutes The City Health Office of Balanga provides laboratory examination as aide
/BHW. in diagnosis of diseases like UTI, URI and other communicable / non communicable
 Personal Data diseases.
 Medical History
 Vital Signs
including height
CLIENTS:
and weight, Signs
and Symptoms All ages for diagnostic examination.
Fill up the ITR REQUIREMENTS:

and issues a RHM none Referral
referral to RHP. 3 minutes form
Laboratory Request form signed by authorized person.
2 Present the referral Assess and 10 RHP none Lab.
form. evaluates the minutes Request HOW TO AVAIL OF THE SERVICES
client and make form
laboratory request S
for DURATION PERSON
Hemoglucotest. OF IN FORMS
E CLIENT PROVIDER CHARGES
3 Present the request Review the 15 Medical P35.00 FBS result ACTIVITY CHARGE
P
to the laboratory. request/patient minutes Technologist form 1 Secure laboratory Direct the client 2 minutes Rural Health None Laboratory
data, performs Physicians
request form from to the location of Request
and release the
Hemoglucotest the referring unit the laboratory. form
Rural Health
result (Doctors or
Midwives
RHM’s)
4 Present the FBS Prescribe the 15 RHP None ITR Barangay
result. appropriate minutes Health
medicines, Workers
medical
counseling and
2 Show the request Review the 2 minutes Medical None None
health Education
form to the request and Technologist
and informs the
Laboratory staff advise client for
schedule of follow
on duty proper collection
up
of specimen.
If hospitalization RHP None Referral 3 Collect and submit Receive and 1 minute
is required, fill up 3 minutes form the specimen checks the
referral form to the (Urine/ Stool) to specimen/sample
hospital or choice. the laboratory. condition Medical None None
Technologist
Or
Staff on duty
refers client t o RHP none Prescription Obtain blood
assigned personnel 1 minutes 5 minutes
sample following
for issuance of the Standard
medicines operational
5 Claim the Dispense the 3 minutes Pharmacist none none procedure.
medicines. appropriate
medicines.
99
Direct client to 2 minutes Medical CBC -P50.00 Laboratory
cashier for Technologist Platelet count - request
payment and P25.00
advise to come Hemoglobin -
back for the P15.00 For Recommendations, Suggestions and Complaints please contact:
release of results. Hematocrit -
P15.00 Dr. Mariano Antonio T. Banzon
Blood Typing - City Health Officer
P20.00
Blood Sugar -
Doña Dominga Bldg., Brgy. Doña Francisca
P20.00 Balanga City, Bataan 2100
Urinalysis - Tel. No. (047)2374333
P20.00
Fecalysis - For more Inquiries, please contact:
P20.00
Gram stain -
P40.00
Newborn Main Health Center I
Screening- Dr. Jose Ezra L. Rostrata
P 600.00 City Health Physician
4 Processing of Sampaguita St. Brgy. San Jose Balanga City, Bataan 2100
specimen Tel.No. (047)2372481
Medical None None
Perform Technologist
laboratory Main Health Center II
examination Dra. Kathleen Anne l. Verdadero
following the City Health Physician
Standard Gonzales St. Brgy. Lote. Pto. Rivas
Operational Balanga City, Bataan 2100
Procedures: Tel. No. (047)2372215
‐ CBC
‐ Platelet
45 minutes Main Health Center III
15 minutes Dr. Bhen Anthony Bautista
‐ Hemoglobin
15 minutes City Health Physician
‐ Hematocrit
15 minutes
‐ Blood Typing
10 minutes
M.H. Del Pilar, Brgy. Cupang Proper
‐ Blood Sugar 5 minutes Balanga City, Bataan 2100
‐ Urinalysis 15minutes Tel. No. (047) 237-0754
‐ Fecalysis 15 minutes
‐ Gram Staining 2 hours Dr. Cesar Chua
‐ Newborn 30 minutes Main Health Center IV
Screening
(RHU I II and
Villa Lina, Tenejero
III) Balanga City, Bataan 2100
Tel. No. (047) 6135013
RETEST IF
NECESSARY
5 Record client’s 3 minutes Medical None Result
data/ Technologist Forms/
results/findings/c Logbook
omments on the
assigned logbook
and result forms.
6 Claim the Release the 1 minute Medical None Laboratory
laboratory result. laboratory result Technologist Result
to the client or to Form
requesting unit.
100
FEEDBACK AND COMPLAINTS MECHANISM III. FORMS:
I. INTRODUCTION: Complaint, feedback, and commendation form are available at the Public
Assistance Desk. The form is intended to obtain feedbacks and/or complaints from
Pursuant to RA 9485 known as the Anti-Red Tape Act of 2007, the City the clients about the conduct and action of individual employee who attended to their
Government of Balanga, in its unwavering commitment to justness and sincerity in needs and the quality of service that they received.
public service, established the Feedback and Complaint Mechanism.
A. SAMPLE FEEDBACK FORMS
This tool increase transparency and eliminate corruption and red tape in the
bureaucracy. City Officials and employees are held accountable for the information
and services that they provide leading to rationalized and highly dependable
governance.
II. COMPOSITION OF COMPLAINT AND REDRESS COMMITTEE:
The composition of the Investigating Body that will handle client’s

complaints shall include the heads of the different frontline offices as follows:
CHAIRPERSON : MR. RODOLFO H. DE MESA

Acting City Administrator
MEMBERS : MR. JOSELITO R. EVANGELISTA

City Treasurer
MR. NORIEL D. DACION

Acting City LPFO
MS. MARILYN C. CRUZ

DR. MARIANO ANTONIO T. BANZON

City Health Officer
ENGR. MIGUEL A. SANCHEZ, III

Acting City Engineer
ENGR. MARILEN Z. ALONZO

City Assessor
MS. ELSA P. ILAGAN

City CPDO
Mr. Abul Khayr Amalon M. Alonto

City CEIDO
MS. ABIGAIL G. TAN

Executive Assistant IV
101
IV. IMPLEMENTATION B. SAMPLE LOF-OF COMPLAINTS FORM
Complaints and feedbacks can be directed to the heads of the concerned ID DETAIL OF
WHO
HOW IT WAS
REQUIRED
frontline offices and handed down to the Complaint and Redress Committee for DATE DEALT OUTCOME FOLLOW
NO. COMPLAINT
W/ IT?
ADDRESSED?
UP
investigation and resolution.
Minor complaints can be resolved by simple explanation of the law.

Serious complaint shall be investigated by the committee. However, anonymous
complaint shall not be entertained.
The investigating body will let the complainant know the outcome of
his/her complaint. This will include the corrective action taken, timeline for
implementation, or how long the investigation would likely to take.
V. REGISTRATION OF COMPLAINTS
All complaints, whether verbal or written, are recorded on the Complaints

Record Form. These records will be used to ensure that complaints are dealt with
efficiently and effectively. It will provide data on the number and types of
complaints that the City Government receives. Each complaint should also be
recorded on the log form, which will form the basis for review at the end of each
year.
A. SAMPLE COMPLAINT RECORD FORM
DATE:
(Date Complaint is Received)
PERSONAL DETAILS
(Name, Contact Details if Appropriate) VI. ID NUMBER
NATURE OF COMPLAINT
(Brief outline of the complaint) Complainants are given an ID number to track down their progress. The
DETAIL OF COMPLAINT committee will inform them regarding the status of the procedure through emails,
(A detailed description on the complaint the
person has made) telephone, or written communication.
WHO DEALT WITH IT?
(Name of person who is or has responded to the VII. MONITORING COMPLAINTS AND FEEDBACK MECHANISM
complaint)
HOW IT WAS ADDRESSED? Annually, each frontline office will collate and review the learning outcomes from
(Action taken to handle the complaint)
the feedbacks and complaints they have received and include this in the formulation
OUTCOME
of each office’s annual strategic plan.
(Outline of what has happened as a result of the
complaint)
FOLLOW UP REQUIRED
(any action required as a result of the complaint.
this may include a change in procedure &
policies)
102
VIII. FLOW DIAGRAM FOR HANDLING COMPLAINT
Client’s Complaint
(Internal/External)
Complaint
And Redress Committee
Acknowledge the
Complaint
Register the Complaint
Resolving the Complaint
Case to answer No Case to answer
Carry out investigation
Case Decision Option to appeal
Case Closed
Provide copies of the IX. APPEALS PROCESS

decision
If a client is not satisfied about the outcome of the investigation and if he/he
believes the corrective action is not fairly implemented, he/she may then appeal to
the next level.
103
DIRECTORY AND CONTACT PERSON OF GOVERNMENT OFFICER
AND ATTACHED AGENCIES
OFFICE OF THE CITY MAYOR CITY ACCOUNTING AND INTERNAL AUDIT OFFICE
Francis Anthony S. Garcia – City Mayor Ms. Myrna B. Roman - City Accountant
Contact Nos.: (047) 237-2969; 237 35-10; 237-2256 Contact No. : (047) 237-1161
Email Add. : cmo.cob@gmail.com Email Add. : acctg.cob@gmail.com
Supervision and control of over all programs, projects, services, and
This office shall take charge of both accounting and internal audit services
activities of the City Government.
of the City and its 25 barangays and install and maintain an internal audit
system.
OFFICE OF THE SANGGUNIANG PANGLUNGSOD
Vianca Lita V. Gozon – City Vice Mayor CITY AGRICULTURE OFFICE
Contact No.: (047) 237-1837 Ms. Nerissa B. Mateo –City Agriculturist
Email Add. : spoffice.cob@gmail.com Contact No.: (047) 237-0699
Email Add. : agriculture.cob@gmail.com
Enacts Laws and Ordinances, approve Resolution and appropriate funds
for the general welfare of the City and its inhabitants. Uplift Socio –economic status and modernized communities by improving
their productivity increase their real incomes and generate new farmers,
fishermen, women and youth entrepreneurs engaged in agricultural
OFFICE OF THE CITY ADMINISTRATOR investment to a global competition.
Mr. Rodolfo H. De Mesa – OIC City Administrator
Contact No.: (047) 237-0721 CITY ASSESSOR OFFICE
Email Add. : admoffice.cob@gmail.com Engr. Marilen Z. Alonzo – City Assessor
Contact No. : (047) 237-2710
Endeavor to implements plans and strategies for functional organizational Email Add. : assessor.cob@gmail.com
management and dynamic administration in order to ensure that all
programs and schemes are properly implemented. The office also responsible This office is in-charge of the Real Property tax system of the city
for coordinating the work of offices under the supervision, direction, and wherein there is an integrated technical and administrative process based
control of the Local Chief executive. upon the value of real property, designed to raise revenue for the support of
the government.
CITY LEGAL OFFICE CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE

Atty. April Lorelei Atcheco - City Legal Officer Ms. Nerissa B. Mateo - OIC City CENRO
Contact No. : (047) 237-2969 Contact No. : (047) 237-0699
Email Add. : aprillorelei@yahoo.com Email Add. : cenroffice.cob@gmail.com
Represent the City in all civil and administrative actions and special This office is the lead steward for the preservation and protection of
proceedings wherein the City or any official thereof in his official capacity outstanding natural resources; forest, watersheds, tree parks, mangroves,
is a part; and exercise other legal functions. greenbelts and other similar forest development project. Administers regulatory
programs designed to protect air quality, water quality and the public’s health.
HUMAN RESOURCE AND MANAGEMENT OFFICE CITY BUDGET OFFICE

Ms. Cristina H. Apostol – City HRMO Ms. Joer Grace H. De Mesa –City Budget Officer
Email Add. : hrmo.cob@gmail.com Email Add. : budget.cob@gmail.com
Establish and maintain a sound program carrying into affect the provision of Facilitate the preparation, administration and the proper implementation of
the Civil Service Law and rules and designed to promote career development local government budget and generally pertaining to expenditures of local
and uphold the merit principles in the government service. government.
104
CITY HEALTH OFFICE CITY COOPERATIVE OFFICE
Dr. Mariano Antonio T. Banzon–City Health Officer Ms. Lolita J. Del Rosario - OIC City COOP
Contact No. (047) 237-4333 Contact No. : (047) 237-1894
Email Add. : health.cob@gmail.com Email Add. : coop.cob@gmail.com
The City Health Office gives quality health services in all functional, Promote the viability and growth of cooperative as instrument of equity,
accessible upgraded health facilities with competent and committed health social and economic development.
workers, hence a decrease in morbidity and mortality of prevailing diseases.
CITY PLANNING AND DEVELOPMENT OFFICE CITY ECONOMIC INVESTMENT & DEVELOPMENT OFFICE
Ms. Elsa P. Ilagan –CPDO Officer Mr. Abul Khayr Amalon M. Alonto – City CEIDO
Email Add. : cpdo.cob@gmail.com Email Add. : ceido.khairyalonto@gmail.com
Provide administrative and supervisory functions to general engineering Facilitate the preparation, coordination, and execution of local economic
related projects of the city. Issuance of building permits as per National and investment promotion policies, projects and activities and establish
Building Code. Assist and coordinate with other offices in planning and. an aggressive, systematic, coordinated, sustained promotion and
development of various City Projects. marketing of the City of Balanga.
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE LICENSE PERMIT AND FRANCHISING OFFICE
Ms. Gloria M. Abejar- City Social Welfare Officer Mr. Noriel D. Dacion Jr.-OIC City LPFO
Contact No. : (047) 237-0716 Contact No. : (047) 6136128
Email Add. : cswd.cob@gmail.com Email Add. : lpfo.cob@gmail.com
Provide social protection and promote the rights and welfare of the poor, Responsible for the implementation of the approve ordinances with regards to
vulnerable and the disadvantaged individual, family and community to franchising and issuance of permits and license to all business establishments.
contribute to poverty alleviation and empowerment through social welfare
and development policies, projects and services.
PUBLIC SAFETY OFFICE
Engr. Dennis B. Mariano –OIC Public Safety Officer
GENERAL SERVICES OFFICE Contact Nos.: (047) 237-4477;
Ms. Lilibeth T. Calata – OIC CGSO Email Add. : publicsafety.cob@gmail.com
Contact No. : (047) 237-6041
Email Add. : gso.cob@gmail.com Promote and implement the comprehensive peace, order and Public Safety
Program within the jurisdiction of the City of Balanga.
Frontline of general services related activities such as the possible of
eminent destruction of damaged records supplies, properties and structure.
Accountable for all properties owned by the city. LOCAL CIVIL REGISTRY OFFICE
Ms. Marilyn C. Cruz – City Registrar
Contact No. : (047) 237-7686
CITY TREASURER’S OFFICE Email Add. : lcr.cob@gmail.com
Mr. Joselito R. Evangelista – City Treasurer
Contact No. : (047) 237-3404; 237-0704 Maintains and updates records of births, deaths, marriages and status of persons
Email Add. : cto.cob@gmail.com in the City.
Take charge of the revenue generation, take custody and exercise proper CITY ENGINEERING OFFICE
management of funds and disburse funds in accordance with accounting Engr. Miguel Sanchez – OIC City Engineer
and auditing rules and regulations. Contact No. : (047) 237-0712
Administer the proper implementation of various city infrastructures with

proper evaluation, approval; and monitoring of building permits.
105
MANAGEMENT INFORMATION SERVICES OFFICE SECRETARY TO THE SP
Ms. Nenette B. Santos – City MIS Officer Jeffrey T. Calma- SP Secretary
Contact no. : (047) 237-3113 Contact No.: (047) 237-0715
Email Add. : miso.cob@gmail.com ; info@cityofbalanga.gov.ph Email Add. : spoffice.cob@gmail.com
Develop computer awareness and improve the quality of services in terms of Take charge of all records of the Sangguniang Panglungsod and assists in all
effective and efficient operations. Continuously develop and enhance the activities necessary in the enactment of resolutions and Ordinances.
centralized computer based information system of the City and establish an
effective computer operation which can bring about a faster communication links between the
city departments, barangays, NGOs and academe.
ATTACHED AGENCIES:
CITY VETERINARY OFFICE
Dr. Billy Andrew Samsom-City Veterinary
BALANGA POLICE STATION
Contact No. : (047) 791-3274
Byron F. Allapog– Police Superintendent, Acting Chief of Police
Email Add. : veterinary.cob@gmail.com Contact No. : (047) 237-3206
Responsible on all matters relative to veterinary services to increase the number DILG – Balanga City
and improves the quality of livestock poultry and other domestic animals for Ms. Evelyn C. Matias – City Local Government Operations Officer
work and human consumption. Contact No. : (047) 2372375
CITY DISASTER RISK AND MANAGEMENT OFFICE COMELEC – Balanga City
Engr. Dennis B. Mariano –CDRRMO Mr. Melanio C. Sibayan –City Election Officer
Contact No.: (047) 237-0687 Contact No. : (047) 237-9520
Email Add. : cdrrmo.cob@gmail.com
Tasked to come up with a framework for disaster risk reduction and CITY TRIAL COURT
management (DRRM), as well as supervise preparations for, and responses Hon. Rolando S. Tungol- Acting Judge
to, natural calamities and human-induced disasters. Contact No. : (047) 237-2045
COMMISSION ON AUDIT
CITY EDUCATION AND EXCELLENCE OFFICE Ms. Ma. Mignon N. De Guia – State Auditor IV
Ms. Tarra Ann Pagdanganan – OIC-City Education Contact No.: (047) 2374429
Contact No. : (047) 237-0053
Email Add. : BUREAU OF FIRE PROTECTION
The office aims to use modern technologies and method to sustain and Mr. Jaime D. Robles – Chief Fire Marshall
develop the education at all levels in the city Contact No.: (047) 791-5001
CITY TOURISM OFFICE CITY PROSECUTOR’S OFFICE

Ms. Nelia G. Castor – OIC City Tourism Pros. Oscar M. Lasam – City Prosecutor
Contact No. : (047) 237-0719 Contact No.: (047) 237-4087
Email Add. : tourism.cob@gmail.com
Ensure the proper supervision and implementation of programs, projects and
activities of the city and conduct measures in the proper regulation of the city
tourism industry.
CITY PUBLIC EMPLOYMENT SERVICE OFFICE

Mr. Noriel D. Dacion – OIC City PESO
Contact No.: (047) 237-0718
Email Add. : peso.cob@gmail.com
Ensure the prompt, timely and efficient delivery of employment service and
provision of information on the other DOLE programs.
106

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INTRODUCTION Balanga City eServices Program

“Reaching the hands of every Balangueno using modern technology.”

 Bonafide residents of the City

For Mayor’s Clearance& Certificate of Good Moral Character:

Monday Tuesday to Friday For Medical / Burial:

 Senior Citizens For more Inquiries please contact:

The services intends to provide employment opportunities to constituents

Office of the City Administrator CLIENT :

SCHEDULE OF SERVICE AVAILABILITY:

HOW TO AVAIL OF THE SERVICE:

1 Submit the Receive and 1minute Clerk None None

Sign the referral

Mr. Rodolfo H. De Mesa Business and Investment Services

Mr. Rodolfo H. De Mesa

Allan Paul V. Torres

CLIENTS: Cottage 3,600 300 1,000

 Basis for computing taxes (Annual Gross Income)

FEE: (Subject to change without prior notice) On Hospitals and Clinics

8. On Amount of Gross Sales/Receipts

Medium 18,000 2,000 3,500 4,000 5,000 150

Medium 5,000 5,000 750,000 1,000,000 13,860

10,000 236.25 Amount of Gross Sales/Receipts

200,000 300,000 6,063.75 5,000 10,000 75

150,000 200,000 3,950

500,000 750,000 14,568.75 1,000,000 2,000,000 18,112.50

750,000 1,000,000 16,143.75 2,000,000 and above 80% of 1%

ABOUT THE SERVICE: ABOUT THE SERVICE:

Business Owners Balanga City Motorist

K. Other Traffic Violations CLIENTS:

P100.00 Tricycle Operators plying the route of Balanga.

SCHEDULE OF SERVICE AVAILABILITY: REQUIREMENTS:

Monday Tuesday to Friday  Barangay Tricycle Clearance

SCHEDULE OF SERVICE AVAILABILITY:

Monday Tuesday to Friday

1. Any of the following document:

SCHEDULE OF SERVICE AVAILABILITY:

Monday Tuesday to Friday

HOW TO AVAIL OF THE SERVICE:

• Filled-up data form IV. PAYMENT OF TRANSFER TAX

SCHEDULE OF SERVICE AVAILABILITY: ABOUT THE SERVICE:

Individuals who are transferring real property ownership of title.

HOW TO AVAIL OF THE SERVICE: SCHEDULE OF SERVICE AVAILABILITY:

ABOUT THE SERVICE: ABOUT THE SERVICE:

Meat Dealers Large Cattle Raisers

SCHEDULE OF SERVICE AVAILABILITY: SCHEDULE OF SERVICE AVAILABILITY:

MR. JOSELITO R. EVANGELISTA

For more Inquiries please contact:

MS. VIVIAN Q. BENAMIR

Balanga City Public Market:

MR. RODOLFO H. DE MESA

Balanga City Slaughterhouse

For Recommendations, Suggestions and Complaints please contact:

Engr. Marilen Z. Alonzo

G/F City Hall, Poblacion, Balanga City Bataan 2100

For more Inquiries, please contact:

G/F City Hall, Poblacion, Balanga City Bataan 2100

8. Approve 10 minutes CPDC/Zoning Administrator Decision on Zoning

 Duly notarized copy of contract of lease, or Monday Tuesday to Friday

f. Two sets of Building Plans including site development plan and

H. INSPECTION FEE P100.00

Note: Project Costs are adjusted based on their

8. Approve Locational/Zoning 10 minutes CPDC/Zoning Decision on

Pay the amount indicated in