NMIMS GLOBAL ACCESS SCHOOL FOR CONTINUING EDUCATION

MANAGEMENT THEORY AND PRACTICE.

Question Bank.

Multiple choice questions.

1. According to _______________, management is the art of knowing what you

want to do and then seeing that it is done in the best and cheapest way.
a) F.W. Taylor
b) Henry Fayol
c) Donnell
d) Koontz

2. _________________ that we observe in organizations is attributed to the

industrial revolution in the late eighteenth century.
a) Discipline
b) Communication
c) Management
d) Opportunities

3. The classical approach to management was developed in the period between

the ___________________.
a) 1880s to the 1921s
b) 1881s to the 1920s
c) 1882s to the 1923s
d) 1880s to the 1920s

4. Scientific management is also popular by the name of __________________.

a) Classical
b) Taylorism
c) Motion study
d) Time value
5. Henri Fayol is a ___________ mining engineer.
a) Roman
b) Italian
c) French
d) Persian

6. Fayol presented _________ principles of management.

a) 14
b) 15
c) 17
d) 20

7. Bureaucratic management was promoted by ________________.

a) Taylor
b) Fayol
c) Donnell
d) Max Webber

8. T-group is also referred as _.

a) Team training
b) Sensitivity training
c) Survey feedback
d) QWL

9. Attributes that have a positive connotation in our culture tend to be

positively related to group productivity. They include
a) Authoritarianism
b) Dominance
c) Sociability
d) Unconventionality

10. Fredrick Taylor stressed on _____________ .

a) Selecting the right people for the job

b) Division of labor
c) Unity of command
d) Unity of direction
11. A system comprises of units and ______________ .
a) Only units
b) Sub-parts
c) Sub-units
d) Unit parts

12. Charles Baggage was a _________________ .

a) Physician
b) Mathematician
c) Chemist
d) Doctor

13. Fayol suggested that organizations can be subdivided into main

areas of activity?
a) 12
b) 14
c) 4
d) 6

14. Management is goal oriented and _______________.

a) Universal
b) Unity
c) Purposive
d) Continuous

15. Management is called ___________ as it has its own principles that can be
applied everywhere.
a) Science
b) Art
c) Physics
d) Commerce

16. Social responsibility is also called __________________.

a) Management
b) CSR
c) Policy
d) Retention
17. Change may bring some potential to the organizational
power to some people.
a) Barriers
b) Opportunity
c) Threat
d) Benefit

18. ______________ can be defined as the pattern of shared values, beliefs,

assumptions and working habits of people working in an organization.
a) Behaviour
b) Opportunity
c) Threat
d) Organization culture

19. The term used for the workers who entered the workforce from the
early 1940‟s through the early- 19060‟s
a) Baby boomers
b) Xers
c) Veterans
d) Nexters

20. Classical condition is a form of _learning process

a) Manipulation
b) Memory bored
c) Dissociative
d) Associative

21. This conflict arise between people at different positions without any direct
superior relation.
a) Lateral conflicts
b) Diagonal conflicts
c) Vertical conflicts
d) Intragroup conflicts
22. When we judge someone on the basis of our perception of the group to
which he or she belongs, we are using the shortcut called:
a) Stereotyping
b) Contrasting
c) Categorizing
d) Projecting

23. In _____________________ , employees are informed about the

organization’s code of conduct and ethical values.
a) Performance management
b) Business culture
c) Communication
d) Behavioural Orientation

24. is associated with participative management background.

a) Lewin
b) Likert
c) Eric
d) Leavitt

25. Which theory is associated with the Aristotle statement "Men are marked
out from the moment of birth to male or be ruled"?Terms
a) Trait theory
b) Behavior Theory
c) Situational
d) Great Man theory

26. In an organization, there are many ______________ components that decide

the effectiveness of the organizational structure.
a) Related
b) Effective
c) Interrelated
d) Measures
27. Structure is the established pattern of relationships among the component
parts of the organization. Who said this?
a) Kast and Rosenzweig
b) Henri Fayol
c) Max Webber
d) Lewis

28. The six box model was developed by an American analyst ___________ in
____________ to evaluate the functioning of organizations.
a) Lewis, 1977
b) Marvin Weisbord, 1976
c) Webber, 1975
d) Fayol, 1955

29. _____________ asserts, sustains business relations.

a) Information
b) Cooperative
c) Business communication
d) Motivation

30. Who said communication is defined as “transfer of information from one

person to another, irrespective of whether or not it elicits confidence”?
a) Lewis Carol
b) Henry Fayol
c) Shakespeare
d) Koontz and O’Donell

31. In large businesses, much of the work done requires __________ operational
communication.
a) Internal
b) External
c) Additional
d) Personal
32. Written communication provides _______ for every message sent.
a) Copy
b) Record
c) Reference
d) Proof

33. __________ also refers to monitoring the non-verbal and contextual aspects of
messages.
a) Reminder
b) Environment
c) Listening
d) Information

34. Being ________ means that you express yourself effectively and stand up for
your point of view.
a) Impatient
b) Persuasive
c) Patient
d) Assertive

35. ________ signals reflect the situation more accurately than verbal message.
a) Non-verbal
b) Verbal
c) Gestures
d) Written

36. Saving time and cost is one of the ______________ of business communication.
a) Failure
b) Benefits
c) Effectiveness
d) Advantage

37. State whether the following are true or false:

 (i) Communications audit is a snapshots of an organizations strategies,
activities and program.
(ii) Communications audit does not help to build support for your
communications/HR or organization change initiative.
a) False, false
b) True, true
c) True, false
d) False, true

38. The marketing message needs to create an impact in the minds of customers for
an effective _____________.
a) Communication
b) Brand positioning
c) Goodwill
d) Brand image

39. A major portion of ___________ is choosing the right words.

a) Communication
b) Message
c) Listening
d) Adaption

40. Gaining the _______ of a reader is the deeper procedure than catching their
attention.
a) Interest
b) Attention
c) Confidence
d) Self-interest

41. A ___________ can be described as a conclusion after through consideration.

a) Communication
b) Message
c) Decision
d) Broadcast

42. There are mainly _________ decision making models.

 a) Four
b) Six
c) Seven
d) Three

43. Arrange the following steps involved in the decision-making

process sequentially:
1. Defining the problem and collecting information
2. Evaluating alternatives
3. Selecting the best alternative
4. Developing possible courses of action or alternatives
5. Following up
6. Implementing the decision
a. 1, 2, 3, 4, 5, 6
b. 1, 3, 2, 4, 5, 6
c. 1, 4, 2, 3, 6, 5
d. 1, 4, 2, 3, 5, 6

44. An _________________ is a set of interrelated components that collects,

stores, processes, generates, and disseminates information for effective business
decision making.
a) Information
b) Information system
c) Management
d) Consultant

45. DSS is a computerised system that helps in making decisions related to day-to-day
administrative and business activities performed in an organisation. (True/False)
a) True
b) Cannot be determined
c) False
d) Either true or false
46. Information is a valuable __________ of an organisation that ensures effective
decision making.
a) Asset
b) Liability
c) Profit
d) Platform

47. ___________________ is an individual’s skill to make strong decisions and

inspire others to perform efficiently. In the organisational context, leadership
is an ability of an individual to influence an employee or a group of employees
toward the attainment of a vision or a set of goals.
a) Individualism
b) Collectivism
c) Mission
d) Leadership

48. It is a style of leadership where leaders encourage subordinates to participate

in decision making.
a) Free-rein leadership
b) Democratic leadership
c) Autocratic leadership
d) Situational leadership

49. Planning is one of the important ____________ of leaders.

a) Functions
b) Character
c) Roles
d) Team spirit

50. With an increase in competition and awareness of employees, a need for

__________________ was felt for the successful accomplishment of organisational goals
and objectives.

a) Participative management
b) Democratic management
c) Leadership
d) Democracy
51. The term motivation has been derived from a _________ word movere, which
means to move.
a) Latin
b) French
c) Roman
d) Persian

52. Motivational theories are broadly categorised into _______ types.

a) Three
b) Two
c) Five
d) Six

53. The Existence, Relatedness and Growth (ERG) theory was developed by an
American psychologist ___________________ .
a) Maslow
b) Webber
c) Clayton Alderfer
d) Fayol

54. Individuals with high ______ get motivated if they are given challenging tasks
because they are creative, hardworking and open minded.
a) NAff
b) NPow
c) Motive
d) NAch

55. According to _________, employees value fair treatment or equity-based

behaviour within the organization.
a) Marshal
b) Lewis
c) Adams
d) Carl
56. Job enrichment allows employees to share some responsibilities of their
superiors. (True/False)
a) True
b) False
c) Cannot be determined
d) May be true or false

57. ________________is a technique wherein employees are assigned different

roles and responsibilities to retain their interest in the work.
a) Placement
b) Job rotation
c) Consultant
d) Motivation

58. ____________________ is inevitable in an organisation especially in today’s

ever-changing, complex business environment.
a) Pressure
b) Motivation
c) Change
d) Managing

59. “You must be the change you wish to see in the world.” Who said this?
a) Robbins
b) Fayol
c) Alferd
d) Mahatma Gandhi

60. Managers/leaders should facilitate _________ by working with employees and

helping them to adapt to change easily.
a) Help
b) Change
c) Educate
d) Train
61. According to __________ “Organization development is an answer to change, a
complex educational strategy that is intended to modify the organization’s norms,
values, attitudes, and structure, so that it may adapt more easily to the new
technologies, to the new market challenges, as well as to the nowadays stunning rate at
which change takes place.”
a) Bennis, 1969
b) Beckhard, 1969
c) Lewis, 1969
d) Burke, 1969

62. Change cannot be implemented without leadership efforts. (True/ False)

a) False
b) Either true or false
c) True
d) Cannot be determined

63. ____________ generates various types of business reports that help the
organization to identify its strengths and weaknesses.
a) Information system
b) Motivation
c) Energy
d) MIS

64. MIS is called an __________ as it is a combination of various management

operations and activities.
a) Integrated system
b) System
c) Generated
d) Collectiveness

65. The first commercial expert system DEC’s XCON was introduced in _______.
a) 1982
b) 1981
c) 1985
d) 1986
66. The functioning of DSS has been divided into _______ phases.
a) Two
b) Five
c) Three
d) Four

67. _________ is a collection of various mathematical and analytical tools that

helps in retrieving information from the database.
a) Hardware
b) Input
c) Output
d) Software

68. Which component of GDSS comprises physical devices of a computer system,

such as monitors, servers, electronic display boards, keyboards, and audio-visual
equipment?
a. Software
b. Hardware
c. People
d. Network

69. The implementation of GDSS requires huge cost, time, and efforts. (True/False)
a) True
b) False
c) Cannot be determined
d) Wrong statement

70. _________ is a collection of various mathematical and analytical tools that

helps in retrieving information from the database.
a) Hardware
b) Monitor
c) Keyboard
d) Software
DESCRIPTIVE QUESTIONS

1. What are the characteristics of industrial revolution?

2. What are the forces behind management thoughts?
3. State any five principles of management given by Fayol.
4. State few important developments in management.
5. What are the functions of management?
6. State Hofstede’s five dimensions of culture.
7. What are the types of corporate culture?
8. What are the components of corporate culture?
9. State few characteristics of an effective organizational structure?
10. What are the three types of power?
11. What is communication? Explain few barriers to communication.
12. State few tools of business communication.
13. What are the process of managerial decision making?
14. State few shortcomings of decentralization.
15. Write a short note on TPS and MIS.
16. State few characteristics of a leader.
17. Why motivation is needed?
18. Describe Maslow’s need hierarchy model.
19. What are the techniques for stimulating creativity?
20. Discuss the steps in change management process.
21. Why resistance occur?
22. Discuss few components of MIS.
NMIMS GLOBAL ACCESS SCHOOL FOR CONTINUING EDUCATION

MANAGEMENT THEORY AND PRACTICE.

Question Bank.

Multiple choice questions.

ANSWERS KEY

1. a 21. b 41. c 61. a

2. c 22. a 42. d 62. c
3. d 23. d 43. c 63. d
4. b 24. b 44. b 64. a
5. c 25. d 45. c 65. b
6. a 26. c 46. a 66. c
7. d 27. a 47. d 67. d
8. b 28. b 48. b 68. b
9. c 29. c 49. c 69. a
10. a 30. d 50. a 70. d
11. c 31. a 51. a
12. b 32. b 52. b
13. d 33. c 53. c
14. c 34. d 54. d
15. a 35. a 55. c
16. b 36. b 56. a
17. c 37. c 57. b
18. d 38. b 58. c
19. c 39. d 59. d
20. d 40. a 60. b
DESCRIPTIVE QUESTIONS.

1. The characteristics of industrial revolution are:

(i) Specialization
(ii) Standardization
(iii) Synchronization
(iv) Maximization
(v) Centralization

2. The forces behind management thoughts are:

(i) Political forces
(ii) Economic forces
(iii) Social forces

3. Principles of management given by Fayol are:

(i) Division of work
(ii) Discipline
(iii) Unity of command
(iv) Remuneration
(v) Centralization

4. Few important developments in management are:

(i) 5S
(ii) Seiri (Sort)
(iii) Seiton (Straighten)
(iv) Seiso (Shine)
(v) Six sigma

5. The functions of management are:

(i) Planning
(ii) Organising
(iii) Staffing
(iv) Directing
(v) Controlling
6. Hofstede’s five dimensions of culture are:
(i) Power distance
(ii) Long-term orientation
(iii) Cultural dimensions
(iv) Uncertainty avoidance
(v) Masculinity/Feminity
(vi) Individualism and collectivism

7. The types of corporate culture are:

(i) Mechanistic culture
(ii) Organic culture
(iii) Authoritarian culture
(iv) Participative culture

8. The components of corporate culture are:

(i) Vision
(ii) Values
(iii) Practices
(iv) People

9. Few characteristics of an effective organizational structure are:

(i) Simple and unambiguous
(ii) Flexible and adaptable
(iii) Clarity of roles
(iv) Involvement of top management

10. The three types of power are:

(i) Coercive power
(ii) Utilitarian power
(iii) Normative power

11. Communication is a non-stop process and is a vital ingredient for success,

both within and outside the workplace. It is a part of “soft skills”, as opposed
to domain or technical knowledge, which is a part of “hard skills.” A formal
study of business communication is important, since the average business
executive today spends a good part of his time on the job communicating in
some form or the other.
 Few barriers are:
 Environmental Barriers – This is the same as physical noise, which
could be in the form of distracting sounds, an overcrowded room,
poor facilities and acoustics, all of which may hinder the ability to
listen to and understand the message.
 Individual Barriers – A major barrier to interpersonal communication
is a tendency to judge, evaluate, approve or disapprove of the views of
another person. This happens particularly in situations where we have
strong feelings about something.

12. Few tools of business communication are:

(i) Face-to-face communication
(ii) Telephonic communication
(iii) E-mail
(iv) Social media
(v) Web conferencing

13. The process of managerial decision making are:

(i) Defining the problem and collecting information
(ii) Developing possible courses of action or alternatives
(iii) Evaluating alternatives
(iv) Selecting the best alternative
(v) Implementing the decision
(vi) Following up

14. Few shortcomings of decentralization are:

(i) Reduction of top management’s control
(ii) Misunderstanding of goals
(iii) Requirement of high expertise

15.Transaction Processing System (TPS): This system is used to record all types of
transactions that occur in an organisation. For example, all the purchases made
by organisations are recorded in TPS.
Management Information System (MIS): It is an integrated system that provides
information to support the decision making process of an organisation. MIS
enables managers to perform various management functions, such as planning,
organising, directing, and controlling, by providing detailed information about
different business processes.
 16. Few characteristics of a leader are:
(i) Responsibility
(ii) Unbiased attitude
(iii) Strong values
(iv) Clear vision
(v) Consistency and transparency

17. Motivation is needed because:

(i) Productive use of human resource: Human resource is a valuable asset
of an organisation. Poor performance of employees may have serious
impact on the performance of the organisation.

(ii) Low absenteeism and turnover: Motivated employees are less likely to
get absent or switch to other organisations. High rate of absenteeism
and attrition may bring financial losses for an organisation, which affects
its performance adversely. Motivated employees perform their work
with greater zeal and enthusiasm, do not take frequent offs, and show
stability in the organisation. In addition employees are loyal towards the
organisation.

(iii) Good corporate image: Employees play an important role in influencing the
corporate image of an organisation. If employees are motivated to work
efficiently, they would also work towards the fulfilment of customer needs.

18. The levels of needs given by Maslow are explained as follows:

􀂉 Physiological needs: These needs include the basic needs for food, clothing,
and shelter.
􀂉 Safety needs: These needs include needs for protection from physical and
emotional harm.
􀂉 Social needs: These needs include needs for affection, belongingness, acceptance,
and friendship.
􀂉 Esteem needs: These needs include needs for internal esteem factors, such as
self-respect, autonomy, and achievement as well as external esteem factors, such
as status, recognition, and attention.
􀂉 Self-actualisation needs: These needs include a drive for individuals to become
what they are capable of becoming.
 19. Motivating employees can be challenging for any organisation. This is because
different people are motivated differently depending on their current
environment. For example, the motivation level of anindividual gets influenced
differently as compared to that of a group. An individual may always try to fulfil
his/her higher level needs to get motivated, which may not be a case for a team.
This happens because an individual may be motivated with the fulfilment of
personal goals but a team gets motivated with the fulfilment of team goals.

20. The change management process is a sequence of steps that a change

management team needs to follow in order to adapt to change.

1. Identifying the forces demanding change: It involves identifying the

situations, problems or places where change is required in an organisation.

2. Planning change: In this step, a change plan is designed for managing

change. It involves finding out the ways on how the change would be
imbibed in the organisation and by whom.

3. Implementing change: In this step, change is executed in the organisation.

All the employees are trained or educated about the change.

4. Following up: It is the last step in which it is ensured that the implemented
change provides the desired result. In case of deviation, remedial measures are
taken.

21. Resistance can occur because of various reasons, which are as follows:
􀂉 Lack of capabilities: Employees may doubt that their capabilities for contributing to
the needed change are not sufficient. Thus, they resist change.

􀂉 Lack of incentives: Employees feel that the change will not offer them enough
incentives. They feel they have to work more on the same pay.

􀂉 Fear of technological upgradation: This is the fear of unemployment

among people. They feel that machines can replace them.
􀂉 Fear of salary reduction: It is a fear of getting less pay after change, reducing
working hours, which would result in pay reduction.
 22. The following are some important components of MIS:
􀂉 People: No system can be operated and maintained without people.
Similarly, MIS cannot serve its purpose of providing management information if it
is not operated well by people.

Hardware: It includes all kind of physical devices and material used to operate
MIS. Central Processing Unit (CPU), keyboard, mouse, desktop, printers, etc. are
the examples of hardware.

􀂉 Software: It involves a series of instructions to operate and control hardware.

There can be two types of software, namely programs and procedures.