Zoomvsmeet

1
A Comparison of Google Meet and Zoom
A Study by Parker Schwers

2
Table of Contents
[INTRODUCTION] 3
[METHODOLOGY OR METHODS] 4
TASKS 4
ENVIRONMENT 4
METRICS 4
[RESULTS] 5
Task 1: Ease of access 5
Task 2: Ease of joining 5
Task 3: Security 5
Task 4: Screen Sharing 5
Task 5: Breakout rooms 5
Task 6: Chat 5
Task 7: Invitation to join methods 5
Task 8: Scheduling 5
Task 9: Background options 5
Task 10: Cosmetic options 5
[DISCUSSION] 6
[BIBLIOGRAPHY] 7
[APPENDIX] 8
3
Introduction
Video conferencing software has boomed since the Covid-19 pandemic has hit the world
and many people agree it’s here to stay. Many Companies and Schools have realized they can
now use video conferencing to hold meetings that prior to this pandemic would’ve been in
person. It’s more convenient and just as effective. My question is, is Zoom the best software for
this? It is by far the most popular in my experience but I’ve tried google meet and it seems to be
a very competent software as well. So I decided to compare them on 10 key abilities.
4
Methodology
Tasks
This test used ten distinct tasks to represent the typical needs of a user. They included:
1. Ease of access 5
2. Ease of joining 5
3. Security 5
4. Screen Sharing 5
5. Breakout rooms 5
6. Chat 5
7. Invitation to join methods 5
8. Scheduling 5
9. Background options 5
10. Cosmetic options
These tasks were chosen because they represent the primary tasks that an average user would
care about when using a video-conferencing software.
Environment
The usability test of Zoom and Google meet was completed on a 2018 Dell XPS 15 on the
University’s home wifi.
Metric
The five metrics used to judge each of the tasks are listed below.
1. It took fewer than 8 clicks
2. The tasks were completed in a timely manner.
3. The website/app user interface ease of use.
4. Errors did not affect the results and were easy to correct.
5. I felt satisfied after completing the task
5
Results
Likert Scale
Below is an example of a modified Lickert Scale. Scores range from (5) – Strongly Agree to (1) Strongly
Disagree. A score of (3) Neutral will represent the mid-point between the two options. Notes will be
taken in the space below.
Product Zoom
Ease of access
TASK 1
Efficient How many clicks it takes to access the app.
Strongly Agree Neutral Disagree Strongly

Agree Disagree
5 4 3 2 1
Effective The clicks followed a logical path.

Agree Disagree
5 4 3 2 1
6
Engaging The menu is attractive and layed out well.

Agree Disagree
5 4 3 2 1
Error Tolerant Easy to reverse a mistake.

Agree Disagree
5 4 3 2 1
Easy to Learn The task was solved quickly.

Agree Disagree
5 4 3 2 1
Additional (description of what happened when the task was attempted/completed)

Notes
7
Task 1: Ease of access

Zoom
Product Zoom
Ease of access
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

8

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
9
For access to zoom you need to type it into the browser and
Additional
Notes
search for it.
Score: 24/25
Meet
Product Meet
Ease of access
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

10

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
11
For Google Meet you also have to search for it, it does have
Additional
the advantage of being included in Gmail, so if you have a
Notes
Gmail shortcut you also have one to Meet.
Score: 24/25
Task 2: Ease of Joining

Zoom
Product Zoom
Ease of access
TASK
0-3 4-5 6-7 8-9 10+

12
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
13
5 4 3 2 1
Zoom has a simple joining process, you clicke the “Join a

Additional
Notes
Metting” button and type in the code.
Score: 22/25
Meet
Product Meet
14
Ease of access
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
15
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Google Meet is very similar to zoom, if you click join a

Additional
Notes
meeting it asks for a code. But the UI is a little more elegant.
Score: 24/25
Task 3: Security
Zoom
16
Product Zoom
Security
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

17

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Zoom has a ton of security options including waiting rooms,

Additional
Notes
another password required before you can join, one time
links, and more. It was easy to access and extensive.
Score: 19/25
Meet
18
Product Meet
Security
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

19

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Meet’s settings page had no security options.

Additional
Notes
Score: 0/25
Task 4: Screen Sharing

Zoom
20
Product Zoom
Screen share
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
21
Error Easy to reverse a mistake.

Tolerant

Agree Disagree
5 4 3 2 1
Easy to The task was solved quickly.

Learn

Agree Disagree
5 4 3 2 1
Screen sharing on zoom is very easy and effective. You just

Additional
Notes
click the screen share button on the bottom.
Score: 24/25
Meet
22
Product Meet
Screen share
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant
23

Agree Disagree
5 4 3 2 1

Learn

Agree Disagree
5 4 3 2 1
Meet’s ability to screen share is very similar to Zoom’s. The

Additional
Notes
“Present now” button acts identical to the screenshare button
on Zoom.
Score: 24/25
Task 5: Breakout Rooms
Zoom
To enter the breakout room menu, you have to click the “More” button pointed to
above. From there this menu comes up:
24
Product Zoom
Break out rooms

TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
25
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant

Agree Disagree
5 4 3 2 1

Learn

Agree Disagree
5 4 3 2 1
Breakout rooms are easy and efficient to use with a nice

Additional
Notes
menu.
26
Score:25/25
Meet
Google Meet does not have breakout room functionality.
Score: 0/25
Task 6: Chat
Zoom
27
Product Zoom
Chat
TASK 3
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant
28

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Chat is easy to access, you can easily change from everyone

Additional
Notes
to a private message. You can’t delete chat tho so if any
mistakes are made you can’t reverse them.
Score: 22/25
Meet
29
Product Meet
Chat
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
30

Tolerant

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Meet’s chat has the same functionality of Zoom’s.

Additional
Notes
Score: 22/25
Task 7: Invitation to Join Methods
Zoom
31
Product Zoom
Invitation to join methods

TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
32

Tolerant

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
You can message people the cose or you can send an email
Additional
Notes
invitation via the menu shown above.
Score:23/25
Meet
33
Product Meet
Invitation to join methods

TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant
34

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
You have the ability to send people email invites via Gmail.
Additional
Notes
There’s no code function, but the benefit of being able to
easily email your Gmail friends makes it easier to invite
people than zoom.
Score: 22/25
Task 8: Scheduling
Zoom
35
Product Meet
Scheduling
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
36

Tolerant

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Scheduling on zoom is done through the web app. It was not

Additional
the simplest task to schedule but it seems like an effective
Notes
system.
Score: 20/25
Meet
37
Product Meet
Scheduling
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

38

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
39
To schedule a meeting on Meet you have to do it through

Additional
google calendar. Took me a little to figure this out and it’s
Notes
annoying that it’s done on a whole other app, but once I got to
Google Calendar it was easy to schedule and share with
others.
Score: 17/25
Task 9:Background options
Zoom
40
Product Meet
Background Options
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant
41

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
The menu is easy to access from the normal settings page, has
Additional
Notes
cool options for the backgrounds including .gifs and pictures.
Score: 24/25
Meet
42
Product Meet
Background Options
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
43

Tolerant

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Google Meet background customization is very similar to

Additional
Notes
Zoom. Can do .gifs and pictures just the same.
Score: 24/25
Task 10: Cosmetic Options
Zoom
44
Product Zoom
Cosmetic Options
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
45

Tolerant

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Zoom has a “Touch up my appearance” option, it’s in the

Additional
normal settings menu and easy to find. I find that the effect is
Notes
quite lacking though and makes you look made of plastic.
Score: 24/25
Meet
46
Product Meet
Cosmetic Options
TASK
0-3 4-5 6-7 8-9 10+
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1

Tolerant
47

Agree Disagree
5 4 3 2 1

Agree Disagree
5 4 3 2 1
Google Meet offers a blur background option instead of a

Additional
Notes
touch up appearance option. I find I like this a lot more than
zooms option, it makes you look normal but with a cooler
background.
Score: 24/25
48
Discussion
In total points Zoom won 227 points to Meet’s 181 points. Overall I would Personally
favor Google Meet more. I’m more involved in the Google ecosystem and it’s just a more
convenient product for me. Being able to join immediately from gmail is very valuable to me.
But if you're looking for more security, more functionality when it comes to breakout rooms, and
better implementation of augmented reality I would choose Zoom.
49
Bibliography
https://zoom.us/
https://mail.google.com/

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1

A Comparison of Google Meet and Zoom

A Study by Parker Schwers

Efficient How many clicks it takes to access the app.

Strongly Agree Neutral Disagree Strongly

Effective The clicks followed a logical path.

Strongly Agree Neutral Disagree Strongly

Engaging The menu is attractive and layed out well.

Strongly Agree Neutral Disagree Strongly

Error Tolerant Easy to reverse a mistake.

Strongly Agree Neutral Disagree Strongly

Easy to Learn The task was solved quickly.

Strongly Agree Neutral Disagree Strongly

Additional (description of what happened when the task was attempted/completed)

Task 1: Ease of access

Efficient How many clicks it takes to access the app.

0-3 4-5 6-7 8-9 10+

Effective The clicks followed a logical path.

Strongly Agree Neutral Disagree Strongly

Engaging The menu is attractive and layed out well.

Strongly Agree Neutral Disagree Strongly

Error Tolerant Easy to reverse a mistake.

Strongly Agree Neutral Disagree Strongly

Easy to Learn The task was solved quickly.

Strongly Agree Neutral Disagree Strongly

Efficient How many clicks it takes to access the app.

0-3 4-5 6-7 8-9 10+

Effective The clicks followed a logical path.

Strongly Agree Neutral Disagree Strongly

Engaging The menu is attractive and layed out well.

Strongly Agree Neutral Disagree Strongly

Error Tolerant Easy to reverse a mistake.

Strongly Agree Neutral Disagree Strongly

Easy to Learn The task was solved quickly.

Strongly Agree Neutral Disagree Strongly

Task 2: Ease of Joining

Efficient How many clicks it takes to access the app.

0-3 4-5 6-7 8-9 10+

Effective The clicks followed a logical path.

Strongly Agree Neutral Disagree Strongly

Engaging The menu is attractive and layed out well.

Strongly Agree Neutral Disagree Strongly

Error Tolerant Easy to reverse a mistake.

Strongly Agree Neutral Disagree Strongly

Easy to Learn The task was solved quickly.

Strongly Agree Neutral Disagree Strongly

Zoom has a simple joining process, you clicke the “Join a

Efficient How many clicks it takes to access the app.

0-3 4-5 6-7 8-9 10+

Effective The clicks followed a logical path.

Strongly Agree Neutral Disagree Strongly

Engaging The menu is attractive and layed out well.

Strongly Agree Neutral Disagree Strongly

Error Tolerant Easy to reverse a mistake.

Strongly Agree Neutral Disagree Strongly

Easy to Learn The task was solved quickly.

Strongly Agree Neutral Disagree Strongly

Google Meet is very similar to zoom, if you click join a

Efficient How many clicks it takes to access the app.

0-3 4-5 6-7 8-9 10+

Effective The clicks followed a logical path.

Strongly Agree Neutral Disagree Strongly