Professional Documents
Culture Documents
A. INTRODUCTION :
This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas,
information and issues in the workplace.
B. LEARNING ACTIVITIES :
LO 1- COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES
Learning
Methods Presentation Practice Feedback Resources Time
Content
1. Communic Modularized Read information sheet Answer Self- Compare Information
ation instructions on Communication check to answer sheet
Lecture skills used in all key Books,
Demonstratio situation. Perform task handouts
Trainers
n sheet on
evaluates the
proper
performance
selection of
and makes
proper
recommendati
communicatio
ons.
n method
2. Information Modularized Answer Self- Compare
and ideas instructions Read information sheet check to answer
Lecture on information and key
Demonstratio ideas specially on Trainers
n using communication checks the
at work. performan
Information
Use communication to ce of the
sheet
develop and maintain student
Self check
positive relationships, and
mutual trust and conclude Text
book/Refere
confidence whether
nces
they know
the facts Access to
relevant
about
workplaces
communic
ation and
have some
recommen
dations if
needed
3. Individual Modularized Read information sheet Answer Self- Self check
Compare
differences instructions on all individual check Text
to key
Lecture differences. answers book/Refere
Demonstratio Value all individuals nces
n and treat them with Trainers Access to
respect, courtesy and evaluates relevant
sensitivity the differences of
Use communication to performan each
develop and maintain ce and individual
positive relationships, makes
mutual trust and recommen
confidence. dations.
Ensure that behavior
is consistent with
legislative
requirements,
enterprise guidelines
and/or social
protocols.
LO 2- LEAD WORKPLACE DISCUSSIONS
Learning
Methods Presentation Practice Feedback Resources Time
Content
1. Response to Modularized Read information sheet Answer self-
workplace 2.1-1 on the Procedures check 2.1-1 Compare to
instructions Information
answer key
issues are Lecture on how to response on all sheet
sought issues while working Perform task Trainers
Demonstratio Self check
sheet on evaluates the
n Text
Proper performance
response to all book/Refere
and makes
issues in the nces
recommendatio
workplace ns
Learning
Methods Presentation Practice Feedback Resources Time
Content
Modularized Read Information sheet on Answer self- Compare to
1. Identify issues instructions the different issues and check answer key
and problems Lecture problems in the workplace
Perform task Trainers Information
sheet on evaluates sheet
identifying the the Self check
issues and performanc
problems in e and
the workplace. makes
recommend
ations
C. ASSESSMENT PLAN
Written test: Questions on how to use the communication in the workplace. How to lead workplace discussions,
Proper ways on identify and communicate issues arising in the workplace, the communication barriers affecting
workplace discussion, How to relate properly the problems and issues in the workplace, Proper documentation.
Performance test: Demonstrate the proper Organizing information on problem and issues, demonstrate the
different types of communication barrier in the workplace.
D. TEACHER’S SELF-REFLECTION OF THE SESSION: Upon completion of this session the trainees will be able to lead the
workplace with ease and by using, identifying, reflecting, organize, the issues arising the workplace.