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Name of Course : Managing Operations

1.
Course Code : BMPJ6603

The central theme of this subject is examination of how an organisation can best manage its resources to produce goods and deliver services that are valued by the customer. The subject investigates the
2. concepts that are fundamental to achieving high performing, competitive operations across different sectors and across different types of organisation. In particular it addresses service operations management,
Synopsis :
quality management, planning and control, order fulfilment, supply chain management concepts, JIT and lean concepts, facilities planning, operations strategy and project management. The need for integrated,
holistic perspectives in operations management is stressed

3.
Name(s) of academic staff : Thong Kai Chong
4.
Semester and Year offered : Semester 2 Year 1
5.
Credit Value : 3

6. Prerequisite/co-requisite: (if
any)

Course Learning Outcomes (CLO) : At the end of the course the students will be able to:
(example) - explain the basic principles of immunisation (C2,PLO1)

CLO1 Analyse the role of operations management in a modern business environment and the operations function contribute to the success of the firm (C4, PLO1)
7.
CLO2 Develop the understanding and knowledge on how key Operations Management (OM) principles are related to the operations of the organization (C6, PLO2)

CLO3 Select the appropriate techniques to design the organization’s operative system, including new product development, and location, capacity and layout of production facilities ( P1, PLO5)

CLO4 Integrate the appropriate techniques related to the operative system, including forecasting, aggregate planning, inventory management, lean manufacturing and JIT (P6, PLO6)

Mapping of the Course Learning Outcomes to the Programme Learning Outcomes, Teaching Methods and Assessment :

Programme Learning Outcomes (PLO)

Course Learning Outcomes Teaching
Assessment
(CLO) Methods
PLO1 PLO2 PLO3 PLO4 PLO5 PLO6

e-Lecture, Quiz
CLO 1 √ e-Tutorial, Assignment
Case Study Final Exam

e-Lecture, Quiz
CLO 2 √ e-Tutorial, Assignment
8. Case Study Final Exam

e-Lecture, Quiz
CLO 3 √ e-Tutorial, Assignment
Case Study Final Exam

e-Lecture, Assignment,
CLO 4 √ e-Tutorial, Presentation,
Case Study Project

Indicate the relevancy between the CLO and PLO by ticking “/“ the appropriate relevant box.

(This description must be read together with Standards 2.1.2 , 2.2.1 and 2.2.2 in Area 2 - pages 16 & 18)

1 Knowledge and Understanding

2 Cognitive Skills
9. Transferable Skills (if applicable)
3 Personal and Entrepreneurial Skills
(Skills learned in the course of study which can be useful and utilized in other settings)
4 Leadership, Autonomy and Responsibility

Distribution of Student Learning Time (SLT)

Teaching and Learning Activities

Guided Learning (F2F)

Course Content Outline CLO* SLT

Independent
e-forum
Learning (NF2F)
L e-lecture e-tutorial e-discussion O
 The Context of Operations
Management (OM)
Define Operations Management
How OM contributes to society 1, 2 0 1 1 0 0 0 3 5
OM as a functional department and the interactions with other departments
Corporate strategy and operations strategy
Operations strategy contributes to competitiveness

Process Analysis & Design

Flow diagrams and flowcharts
Analyzing a process
Activities of processes
Measures of performance
2,4 0 1 1 2 0 1 4 9
Service blueprinting
Benchmarking
Business process re-engineering

Product Design & Process Selection

Importance of new product development to a firm’s competitiveness
Types of new products 2,4 0 1 1 2 0 1 3 8
New product design process and PLC
Concurrency in NPD

Product Design for Services

How new services are developed
The nature of services
Designing service organizations
2,4 0 1 1 2 0 1 3 8
Categories of new services
New Service Development (NSD) process

Service Designs
Structuring the service encounter
Service designs
2,4 0 1 1 1 0 1 3 7
Waiting time management

Project Management (PM) Process

People skills, technical skills to plan and schedule a project
The role of the PM 5 0 1 1 1 0 1 3 7
Critical path scheduling
Time-cost-trade-offs

Planning Capacity, Location & Layout

Evaluating site locations
Factors to consider when selecting a location
3,4 0 1 1 0 0 1 3 6
Factors to locate service operations
Strategies for capacity planning
Designing a process-oriented layout

Employee Productivity
OM as team leader
Emerging trends that change the way people works
Behavioral & physical factors when designing jobs 3,4 0 1 1 0 0 1 4 7
Work methods
Developing work measurement
Time study

Controlling: TQM
10.
Dimensions of quality
Cost of quality
5 0 1 2 0 0 0 4 7
TQM and ISO 9000
Quality control tools
Taguchi methods

Operation Scheduling & Purchasing

Nature of scheduling and control of production systems
Job shop environment, planning and technology
3,5 0 1 2 0 0 0 4 7
Competitive role of suppliers
Material management and supply chain management
Supplier development

Supply Chain Management & JIT

The concept of a firm’s supply chain
Successful supply chain 3,5 0 1 2 0 0 0 3 6
Impact of technology on a firm’s supply chain
JIT and lean systems

Technology Management, BPR and Synchronous Manufacturing

Ways technology can add value to operational efficiency
Principles of BPR (more detailed)
2 0 1 2 0 0 2 4 9
Concept of synchronous manufacturing
MRP & JIT
Concepts of CAD, CAM & CIM

Total 86

Percentage
Continuous Assessment F2F NF2F SLT
(%)

1 Quiz 10 0 3 3

2 Assignment 20 0 9 9

3 e- Forum 10 0 3 3

4 e- Presentation 20 1 3 4

5 e-Discussion 10 0 9 9

Total 28
 Percentage
Final Assessment F2F NF2F SLT
(%)

1 Final Examination 30 3 3 6

2 0

3 0

4 0

5 0

Total 6

**Please tick (√) if this course is Latihan Industri/ Clinical Placement/ Practicum/ WBL using 2-weeks, 1 credit formula
GRAND TOTAL SLT 120

L = Lecture, T = Tutorial, P= Practical, O= Others, F2F=Face to Face, NF2F=Non Face to Face 3

*Indicate the CLO based on the CLO’s numbering in Item 8.

Identify special requirement to deliver the

11 course (e.g: software, nursery, computer
lab, simulation room, etc)

Main
1. Heizer, Render and Munson (2016) Operations Management: Sustainability and Supply Chain Management (12th Edition) 12th Edition, ISBN-
13: 978-0134130422
Additional
2. Stevenson (2017) Operations Management 13th Edition, McGrawHill, ISBN-13: 978-1259667473
12 References (include required and further readings, and should be the most current)
3. Venkataraman, Pinto (2017) Operations Management: Managing Global Supply Chains 1st Edition, Sage, ISBN-13: 978-1506302935
4. Cachon and Christian (2018) Matching Supply with Demand: An Introduction to Operations Management 4th Edition, mcGrawhill, ISBN-13:
978-0078096655
5. Jacobs, Berry and Whybark (2018) Manufacturing Planning and Control for Supply Chain Management: The CPIM Reference, Second Edition
2nd Edition, McGrawhill, ISBN-13: 978-1260108385

Journal
13 Other additional information : 6. Ellram, L. M., & Cooper, M. C. (2014, January). Supply chain management: it's all about the journey, not the destination. Journal of Supply
Chain Management, 50(1), 8+.