Sample Mock Call

Situation: A customer is calling to order a set of food for a family occasion at a nearby restaurant that
offers free delivery.
Customers Profile: Female, Age is 24, in a hurry.
Goal: Place the order and offer the customer to upgrade her orders.

Receiver: Hi! Good day, this is Justin of Delicious Restaurant, what is your name and what would you like
to order?
Sender: Hi, this is Anne Sanchez, I want one family size of Crispy Pata, one family size of Bulalo Steak,
and one bucket of Crispy Chicken.
Receiver: Thank you, so, that is one family size of Crispy Pata, one family size of Bulalo Steak, and one
bucket of Crispy Chicken. Is that right?
Sender: Yep, deliver it at 587 Sebastian Road, North Fairview, Quezon City.
Receiver: Got it, would you like to add Buko Salad, that’s just 200 pesos for a family size.
Sender: Oh! Sure, I almost forgot the dessert.
Receiver: Great, so the total amount of your order is P 2,300.00 with free delivery.
Sender: Thank you! I’ll just pay it in cash once it’s delivered.
Receiver: Alright, it’s gonna be right in front of your door, within 30 minutes. Thanks for calling Delicious
Restaurant! Have a great night.