BPO Recruitment Process Notes (For Trainees) Usual Failures (Applicant)

Step 1 Submit CV to HR Personnel

Step 2 Complete a paper-based survey (10 minutes)
How did you find out about this company? Failure to mentioned Ayala partnership, as applicable
Applicant Information (Name, Birthday, Age, Education Background, Gender) Failure to bring a copy of CV or remember personal information
Step 3 Take the Typing Test (1 minute)
Failure to practice or increase typing speed and accuracy prior to recruiment
Site is https://www.typingtest.com/
Failure to, at least, type 40 words per minute, with, at least, 80% typing
Site is http://play.typeracer.com/
accuracy
Step 4 Online Registration (10-20 minutes)
Online version of you CV/Resume Failure to bring a copy of CV or remember personal information
Step 5 Aptitude Test (30-45 minutes): Easy-Intermediate
SVA Failure to take online ESL tests related to the cited subject/topic
Prepositions Failure to take online ESL tests related to the cited subject/topic
Adjectives versus Adverbs Failure to take online ESL tests related to the cited subject/topic
Modals and related forms Failure to take online ESL tests related to the cited subject/topic
Verb Tenses Failure to take online ESL tests related to the cited subject/topic
Failure to sell/position applicant's skill (especially those learned in ACE/PEP)
Essay: Why should we hire you? (150 words)
and will (work mindset) for the job
Telecommunication Terms
Failure to get familiar with the different telco terms
2G/3G/4G/LTE, Bandwidth, Wifi Connectivity, CDMA, etc.
Reading a postpaid bill or statement
Failure to get familiar with a postpaid bill
Sample Phone Bill
Step 6 Behavioral Test (20-30 minutes): Easy Failure to withstand the long test taking
Step 7 Initial Interview (5-10 minutes): Easy-Intermediate
Failure to sell/position applicant's skill (especially those learned in ACE/PEP)
Tell me something about yourself.
and will (work mindset) for the job
This can be done individually over the phone, in- Failure to research about Sutherland/target company prior to the
What do you know about the IT-BPO Industry?
person, or group interview, depending on the recruitment
number of applicants, and available interviewer Failure to practice PREP/STAR prior to recruitment; failure to prepare - use
Tell me about your family. the interview question to sell/position applicant's skill and will "match" for
the job
Step 8 Final Interview (5-10 minutes): Intermediate-Difficult
Why should we hire you? Failure to follow PREP, to practice
What are your strengths? Failure to follow PREP, to practice
Why do you want to work for (Name of the company) when there are other companies out there? Failure to follow PREP, to practice
What do you think is the hardest part of CS, TS, SD? Failure to follow PREP, to practice
Tell me about the time when you demonstrated CS, TS, SD? Failure to follow STAR
? Failure to understand the flow of the script/call; failure to capture the
Step 9 Simulation/Role Play (10-15 minutes): Difficult
transaction type; failure to sound confident while reading the script
 The interviewer may give you a cheat sheet to
Failure to follow the basic CS, TS, SD Models.
follow, or just ask you to sell a product/service,
Sell me a product. Failure to use experience in selling phones and phone plans when no
sometimes, objects in the room that are readily
particular product is given to be sold.
available.
Step 10 Versant (10-15 minutes): Difficult
Part D - Sentence Building
Sentence Mastery Part E - Story Retelling Failure to actively listen to the instructions, or questions.
Part F - Open Questions
Vocabulary Part C - Responding to Open Questions Failure to actively listen to the questions.
Part A - Reading Failure to activity listen to the instructions, or questions.
Fluency Part E - Story Retelling Failure to get the key points of the story, plus, the failure to practice
Part F - Responding to Open Questions PREP/STAR prior to recruitment
Failure to develop muscle memory from the previous pronunciation
Pronunciation All Parts exercises during ACE/PEP training
Failure to pronounce the words clearly
Step 11 Job Offer Failure to attend/reschedule Job Offer Signing Date