Department of Transport & Logistics Management

University of Moratuwa

ASSIGNMENT COVER SHEET

Course Unit and Administrative Information

Student No: 181402R, 181406H, 181418V, 181423G, 181425N, 181429F, 181443R,

181445B, 181446E, 181453X, 181456J, 181460P
Course Unit/Subject: TL2160 - Quality Management
Description of the Assignment: Affinity Diagram

Due Date:09/01/2021 Submitted Date: 09/01/2021

Lecturer’s Name: Mr. Mavin De Silva Word Count: -

Student’s Declaration

I hereby certify that;

1. I carefully read and understood the information related to the assessment task, the
assessment criteria, and the department assessment submission guidelines.

2. This is my own work and does not contain any material previously published by another
person except where due reference is made in the text.

Group-02 09/01/2021
…………………………………….. ………………………..

Students’ Signature Date

 Top level theme
Evaluate the design of MMMTH to improve the quality level of passenger and goods transport in
Sri Lanka

Second level theme

Accessibility
• 1. Sheltered passageway for park and ride users
• 2. Proper signage for directions inside the facility understandable for even less literate users
• 3. Sufficient space for wheelchair maneuvering for disabled in corridors, passageways, toilets etc.
• 4. Adequate passenger crossings
• 5. Provision of timetables and other info for users via online media.

Connectivity
• 1. Develop two rail lines to increase the trains.
• 2. Introduce new expressway bus routes
• 3. Introduce new bus routes through high-level road.
• 4. Increase the frequency of public modes.

Operations
• 1. Efficient Cargo handling system
• 2. Efficient vehicle handling system
• 3. Multimodal ticketing and payment systems
• 4. Electrification of railway line
• 5. Flexible time schedules according to demand

Facilities for users (passengers and operators)

1.Fuel station 6. Ticket checking systems in entrance for ticket
2.Interactive areas for kids checking
3.Facilities to spend passenger waiting time leisurely
4.Waiting area facilities with good aesthetic
5.Online system for ticket booking system

Economic impacts
1.Job opportunities
2.Local area development
3.Business Opportunities on-site
4.Livelihood Opportunities for residents around the area
5.Increasing property values

Social impact
1.Change the pattern of transport services and passengers
2.Improve the quality of transport
3.Improves the behavior of the transport operating staff

Environment impacts
1.Erection of Solar system
2.Improved Drainage system
3.Reduction of the wastage of fuel
4.Reduction of traffic congestion
5.Reduction of emission
6.Electrified railway line and utilization of electrical buses

Other
1.Proper policy & regulation establishment and execution
2.Continuous research & development activities
3.Self-disciplinary and responsibility of community