types of business messages

ROLL NO.1721  
FOUR TYPE

 Positive Messages

 Conery good feeling

 Letter’s of appredation, Thanks given, Expression of interest,
Sympathy, etc.

 Negative Messages

 Convet disppointment, Disapproval, Dissatisfaction

 Letter of Disaproval,Disadreement,Denial, Refusal, Job denial,
Cancellation, etc.

 Neutral Messages

 Convey no feeling, Contain information, Necessitating action

 Day-to-day messages, Reports, Routine letters, Reminders,
Proposals, etc.

 Persuasive Messages

 Action demanding communication system, Agreement with the

writer’s point of view
 Memoranda of Interest, Invitation, Brochures, etc.
Neutral Message – an Example

Dear staff,

As you are well aware of our customary summit seeion,conducted

annully,I would like to call your attention to the following thing;
 Last date for submission of reports:03rd
 Last date for submission participation details:05th
 Last date for claiming any discrepancies:05th
 Venue:Our new banch at shimoga, karnatake.
 Summit scheduled between: 19th and 28th.


Please note that the presence of all the employees is mandatory and so I seek
your co-operation in the regard.

Thanking you for your attention

Truly yours
Dheeraj Mehta
Positive messge – An example

Dear Mr. Srikanth

With reference to our interview that took place on 22 nd october, I feel

happy to appoint you as the House Manager [finance] as per your choice.

I expect you to be joinning your new positioon from 4 th November’14. Please be

informed that you will be reporting at our Naintal branch on 2nd Nov.,so that we can

process the remaining formalities.

Places write to me stating your willingness to join our group before 22 nd so that we have

ample time to make arrangements for your journey.

Thanking you ang looking forward to meeting you soon,

Sincerely yours

Dheeraj Mishra
Negative Messge –An Example

Dear Mrs. Katyayini,

This is in response to the interview you had with us last week. As our oraganization is

looking for candidates who would be go-getters and who would prefer overtime work, I

regret to inform you that we may not accommodate you at this point of time.

After having seen your performance at the interview at our premises and considering

your expertise in the fields of your interests, I am confident that we may need you in

future. I would be glad then to intimate you about it.

On behalf of the organization,I thank you for the interest, time

and effort you have invested with us.

Regards,
Sincerely yours,
Dheeraj Mishra.
Persuasive Message -An Example

Dear Dr. Siddharth

It was our pleasure to be with you when you presented your paper
entitled “soft skills:e-merging scene’ on the 12th of the month at iit mumbai.
Having been in your August presene,we have decided to organize a work shop on the
same topic to our selected employees of our organization how, We believe, would be
benefited by your expert training.
We would like to invite you to our organization to conducd the workshop according to
your convenience at the earliest period. Please feel free to let us know your complete
requirments for the successful organizing of the work shop as it is our privllege to assist
you in the regard.
To underline your august presence in our organization we’d provide you with return air
tickets.five star hotel accommodation,and anyother expenditure that you may incur with
regard to this work shop.
Hence we would appreciate you if you let us know your decision before 5th November.

Looking forward to being in your presence soon,

Sincerely yours,
M.Hamza Rana