Solved: Greg Davis a business major at the University of

South

Greg Davis, a business major at the University of South Carolina (USC), has opened Six Points
Saco (SPS), a specialty subs-taco restaurant, at the rim of the USC campus. SPS has grown in
popularity over the one year that it has been in operation, and Greg is trying to perfect the
business model before making it into a franchise, lie wants to maximize the productivity of his
staff, as well as serve customers well in a timely fashion, One area of concern is the drive-thru
operation during the 11:30 A.M. to 12:30 est. lunch hour. The process of fulfilling an order
involves fulfilling the tasks listed below. Greg is interested in getting a better understanding of
the staffing patterns that will be needed in order to operate his restaurant. After taking a course
in operations management at the university, he knows that fulfilling a customer order at SPS is
very similar to operating an assembly line. He has also used the POM for Windows software
before, and wants to apply it for examining different demand scenarios for serving his
customers.
a. If all the seven tasks are handled by one employee, how many customers could be served
per hour?
b. If Greg wants to process 45 customers per hour, how many employees will he need during
the peak period?
c. With the number of employees determined in part b, what is the maximum number of
customers who could be served every hour (i.e. what is the maximum output capacity)?
d. Assuming that no task is assigned to more than one employee, what is the “maximum output
capacity” from this assembly line? How many employees will be needed to actually accomplish
this maximum output capacity?
e. Beyond the output accomplished in part d. if Greg decides to add one additional worker to
help out with a bottleneck task, where should he add that worker? With that addition, would he
be able to process more customers per hour? If so, what is the new maximum output capacity
for thedrive-thru?

ANSWER
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