Making appointment and Reservation

Offering assistance . A : Can I help you?

What can I do for you?

Making a Reservation. B : I’d like a room with a bath

Could you book me a ticket for the next Batman show?
I’d like to book my car in for a service, please.
I’d like to reserve two seats for the matinee, please.
I’d like to reserve a seat on the 9.00train to Bandung, please.
I’d like to reserve a table for two this evening, please.
I’d like to reserve a place on the 10.00 Serayu coach, please.

Making an appointment B : I’d like to make an appointment to see the doctor, please.
I’d like to make an appointment have my hair cut , please.
I’d like to make an appointment meet the professor, please.

Comfirming a reservation . A : Certainly

/ appointment Of course
That’s no problem

1. In the hospital ( Making an appointment)

A : good morning, Dr Setiawan’s surgery
B: good morning, I’d like to make an appointment to meet Dr. Setiawan, please.
A: I see. Do you want to go urgently?
B: well, it is not desperately important, but as soon as possible
A: will Thursday at 10 o’clock be all right?
B: Yes that’s fine
A: what address is it, please?
B: his name’s Mahadewa, Seanu Mahadewa..

2. On the phone (Making a Reservation)

Receptionist: good afternoon. Theatre royal box office
Ratu : good afternoon. I’d like to book two seats for Friday 11th , please
Receptionist : I am sorry we are completely sold out for 11th , madam.
Ratu : what about Saturday 12 th ?
Receptionist : I’ve got some seats for the matinee but nothing for the evening performance,
i’m afraid.
Ratu : Oh well, perhaps I;d better take two matinee seats then, please, how much are they?
Receptionist : Rp 250,000 each
Ratu : Right, I put a cheque and stemped address envelope in the post
Receptionis : what name is it please ?
Ratu : my name is Ratu Kadita

ACTIVITY 1
A. You are trying to book some footbal tickets. What should you say?
“ I’d like to book two seats for Saturday match, please.”

What would you say to try to book these things?

1. Your car in for service
2. A table for two on Friday evening
3. Two seats for the matinee tomorrow
4. A taxi for three o’clock
5. A seat for this evening’s performance
6. The tennis court for tomorrow afternoon

ACTIVITY 2
B. You are trying to reserve a train ticket, what do you say?
“ I’d like to reserve a seat on the 9.00 train to Bandung

What would you say to make these reservations?

1. Two seats on the 5.30 coach to Cirebon
2. Five places on the 7.25 flight to Surabaya
3. Three places on the 4.20 train to Surabaya
4. Two places on the 8.30 flight to Banjarmasin

ACTIVITY 3
C. You are trying to make an appoint ment with a doctor. What do you say
“ I’d like to make an appointment to see Dr. Setiawan , please.”

Here are some things you want to do. How would you make the appointment?
1. See a Dentist
2. Visit a specialist
3. Have your hair done
4. Be measured for a uniform
5. Speak to the Bank manager
6. Talk to Professor Otong Setiawan
7. Visit the optician
8. Consult with the supervisor