LEARNING AND DEVELOPMENT

Total number of client visits for FY 2020 

- 440

Total volume of transactions for FY 2020

- 37

Scale used in survey form

- 4-point Likert scale

Number of survey respondents

- 24

Average client satisfaction rating received for FY 2020

- 92

Major identified feedback/concern from clients

 With the onset of pandemic where no face to face interaction is allowed it is hard
to establish communication among teachers where meetings, seminars and
trainings are done virtually. Some teachers have poor internet connection.
 ENROLLMENT

Total number of client visits for FY 2020 

- 565

Total volume of transactions for FY 2020

- 94

Scale used in survey form

- 5-point Likert scale

Number of survey respondents

- 458

Average client satisfaction rating received for FY 2020

- 81

Major identified feedback/concern from clients

 Some parents have no gadget/ access to online enrolment.
 BORROWING OF BOOKS

Total number of client visits for FY 2020 

- 1,428

Total volume of transactions for FY 2020

- 119

Scale used in survey form

- 5-point Likert scale

Number of survey respondents

- 290

Average client satisfaction rating received for FY 2020

- 87

Major identified feedback/concern from clients

 School just issued books to learners for SY 2020-2021 where school opted for
modular learning delivery where no pupils are not allowed to go to school.
Parents where the one who receive the learning materials given.
 PUBLIC AFFAIRS

Total number of client visits for FY 2020 

- 13,896

Total volume of transactions for FY 2020

- 1,158

Scale used in survey form

- 5-point Likert scale

Number of survey respondents

- 536

Average client satisfaction rating received for FY 2020

- 82

Major identified feedback/concern from clients

 Some concerns were not catered because of skeletal work arrangement of
school personnel where some teachers are working from home.
 LABORATORY AND SCHOOL INVENTORY

Total number of client visits for FY 2020 

- 48

Total volume of transactions for FY 2020

- 24

Scale used in survey form

- 5-point Likert scale

Number of survey respondents

- 24

Average client satisfaction rating received for FY 2020

- 100

Major identified feedback/concern from clients

 New Teachers need further orientation and trainings for them to meet the
standards required in terms of school accountability