Prompt #1: 

In Module 1, you watched "Invictus," a clip from the movie "Gandhi," and a
60 Minute Segment on Mindfulness.  The idea was to have you look at attitude and a
mental model about conflict, review the attitudes of two powerful leaders, and consider
your own approach to conflict.  Did this Module help set a foundation upon which to
develop the rest of the course?  What worked and didn't work?
The movie “Invictus” I learned that controversy can be worked through, resulting in
unity, collaboration and a shared vision. In the movie Mandela said, “I am the master of
my fate, I am the captain of my soul”. I learned that you change when circumstances
demand and that will inspire others to as well, creating a chain reaction. In the “Gandhi”
clip, I recognized the importance of being calm and understanding during conflict.
Asking important questions like “why” to gain that understanding and knowing that there
is always a way out of the pain caused my conflict. The 60-minute segment on
Mindfulness drove home the importance of being alone, intentional and aware. Being
aware of your thoughts and physical senses, practicing and training your mind through
meditation. This module did set a strong foundation to build upon throughout the course.
Learning about Nelson Mandela was moving, and it inspired me to want to emulate his
leadership style. Being inspired allowed me to readily embrace the concept of
mindfulness because growing as a person interests me. I wish we could have watched
more about Gandhi, but I understand that the “Invictus” movie was long.
Prompt #2:  In Module 2, you were introduced to the martial art, Aikido.  The purpose of
this module was to use a martial art that deals with "physical conflict" in a different way,
a way that provided a metaphor for how to deal with conflict in the workplace.  What did
you take away from this Module?  Did you see a connection between the principles of
Aikido and the principles of dealing professionally with workplace conflict?  
I was surprised that I was able to take so much away from this module because I was
skeptical about the connection. Having to practice the martial art with a partner proved
useful and the idea of joining forces with their energy really resonated with me. I see
many similarities between the principals of Aikido and dealing professionally with
conflict in the workplace. The metaphor introduced a new way to deal with conflict, that
gives power to the partnership and allows them to move forward toward transformation.
I learned to welcome conflict in a relaxed manner, looking at my partner’s point of view,
and then leading toward a beneficial conclusion. I also learned that I am more powerful
than I give myself credit for and plan on welcoming conflict so that I have the
opportunity to become self-actualized.
Prompt #3:  In Module 3, you were introduced to the first conflict transformation skill,
"Spitting Out the Hook."  Did you learn the skill?  Will it help you deal with conflict?  Was
this quiz (and were the quizzes} fair, too hard, or too easy?  Did the quizzes help you
gain more from the text?
In Module 3, I was able to learn the skill “Spitting Out the Hook”, but it took practice for
me to break out of my fight, flight or freeze mode. My feelings and emotions tend to
hijack my actions, preventing me from letting me neocortex to kick in. This exercise
gave me the opportunity to re-condition my tendencies and practice a new approach to
conflict. This response will help me deal with conflict because it will allow me to move
closer to the other person and potentially experience a breakthrough. The quizzes
started off hard and that was discouraging because I thoroughly read all the material.
However, after the first few quizzes, I realized what to pay attention to and I felt like they
became easier. All in all, the quizzes were completely fair but I since I did the work, I
don’t feel like they helped me gain more. There were some misplaced questions, one
that belonged in the following module, but my email wasn’t responded to. I really value
my hard work and grades, that one question would have made a small but positive
difference.
Prompt #4: In Module 4, you were introduced to the second conflict transformation skill,
"H.E.A.R."  Did you learn the skill?  Will it help you deal with conflict?  Some of you
already use an active listening skill; was learning H.E.A.R. too redundant or was it
valuable to review?
The “H.E.A.R.” Model in Module 4 was a skill that I desperately needed and was able to
pick up. Hearing is difficult for me because I feel overwhelmed with my thoughts and
emotions regularly. Learning about “not awakening resistance” and the importance of
how you communicate with someone served as a great reminder that our words and
non-verbal language are both significant when approaching someone. I want to
genuinely understand people so this model is one I will regularly use in my personal and
professional life. I was introduced to the “H.E.A.R.” Model in a previous Organizational
Leadership coarse but I needed the extra practice, so it was redundant in a good way. I
especially appreciated the Ted Talk included in Module 4 titled “The Power of
Listening”, by William Ury. What resonated with me was when he said that the greatest
gift you can give someone is listening.
Prompt #5: In Module 5, you were introduced to the third conflict transformation skill,
"BURN CLEAN."  Did you learn the skill?  Will it help you deal with conflict? Will it help
you express your "wants" without throwing out hooks?
In Module 5, I was able to successfully learn the skill “BURN CLEAN” and I attribute that
success to rehearsing. It took practice for me to not throw out hooks while
communicating with my partner. By not throwing out hooks or taking them, I was able to
learn valuable lessons about how to communicate what I want with the other person.
Learning this skill will help me deal with conflict in all areas of my life, enabling me to be
assertive and get what I want without hurting the other person. To be assertive I must
understand the other person’s point of view and find balance between our wants. By
rehearsing what I will say, I can avoid sabotaging myself because things don’t generally
come out correct the first time. It will help me express my “wants” without throwing out
hooks because I now have an intention not to harm the other person or myself in the
process.
Prompt #6: In Module 6, you were introduced to the fourth conflict transformation skill,
"SAY YES."  Did you learn the steps in this skill?  Will you be able to use it to help you
transform conflict?  How confident do you feel about using the SAY YES Model?  
The fourth conflict transformation skill in Module 6, “SAY YES”, I learned that the
mediation approach has an 8 out of 10 chance of resulting in a positive outcome. I was
able to learn the steps in this skill, but I have had experiences that using this model
have not worked. Finding mutually agreeable grounds and goals is ideal but it takes two
self-aware individuals who willingly want to participate in order to transform the conflict. I
will be able to use this conflict in my workplace when the other person desires
cooperation and saying yes as well. This skill might be better applied in my person life
because friends have history that makes them value finding a positive outcome, despite
any compromises that need to be made. I feel confident using the SAY YES model but I
don’t think it is appropriate for every situation.
Prompt #7: Is there something you wish you had learned or some topic we needed to
spend more or less time on? Add any final thoughts you think would be helpful in
improving this course.  Overall, was the workload fair and manageable, light or too
much? 
I wish we spent more time watching inspiring movies and clips that related to our
reading and discussion. Instead of doing weekly partner practices with each skill, I wish
we had a final paper addressing our experience practicing each model. Overall, I
absolutely loved this class and enjoyed it so much that I looked forward to doing my
work, this class was extremely manageable and questionably too light. Thank you for
everything you shared in your weekly intro videos, this was a beneficial class.