ONBOARD HOTEL

REORGANIZATION
Fleet FAQ

Overview

Q When will the reorganization take effect?

prospective candidates will see the key selection
criteria and position description within job
advertisements as they are posted.

A We anticipate that changes will take place over

a period of time before our return to service.
We will communicate with all impacted team Q Will there be enough jobs for everyone?
members in the coming months to ensure full
transparency through this process, and to ensure
team members know where they stand. It is
A With a phased restart over an extended period
– combined with the fact that some of our team
members will decide not to return, and the
our goal that the new organization will be fully
introduction of our newbuild Rotterdam – we
implemented by our return to service.
expect, as long as qualification criteria are met for

Q When will job descriptions be posted?

the job requirements of individual positions, we
should have roles for all wishing to return to be a
part of the new organization. There may be some

A On board, job descriptions will be posted to

eFleet as per our normal process. As soon as we
are ready to begin recruiting for any vacant roles,
team members, however, who might not find a
future role.

Hotel

Q How and from where would the recruiting be

geared for the AHGM position?
A Internal recruiting and applications will come from
all areas of the GEPD operation: Hotel, Onboard
Revenue, Entertainment and Food & Beverage
areas.
Q How will the AHGM position be evaluated?
A A new evaluation process and procedure is
currently being developed for the entire ship’s
complement.
Q Will staff be assigned to the new AHGM role
(when it comes live) or will you encourage staff
to apply for this role?
A Everyone is welcome to apply for the position.
Those that will be offered the position will depend
on the skill set and qualifications of individual
applicants.
Q Where will the AHGM have an office on board?
A This is currently under review and will most likely
vary by ship.

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 Hotel Cont.

Q Will there be training classes (commercial/

promotion/revenue based) for the new function
of AHGM?
Q What Clerks will we still have?

A Currently, there have not been any trainings

identified, but this could change as we get further
along in the reorganization.
Q What will be the career path for Assistant Hotel
General Manager (AHGM) and Food & Beverage
Director to move up to Hotel General Manager?
A In the ideal world, our future HGMs will have
successfully worked in both the AHGM and F&B
Director position. All candidates will be assessed
and will be selected based on qualifications and
experience.
A Most Clerk positions have been renamed to
Administrative Assistant, In HR, the current
clerk population will be invited to apply for the
new Team Member Welfare and Administrative
Assistant position.
Q I’ve heard that in Housekeeping, we will be
reducing the number of Stateroom Stewards and
Assistant Stateroom Stewards. How do I ensure
that I will retain a position in Housekeeping?
A With a phased restart over an extended period,
the introduction of our newbuild Rotterdam, and
through natural attrition, we anticipate no loss of
jobs from the Housekeeping department. Please
keep in mind that it will take some time before we
are back to normal rotations as a result of starting
back up.

Guest Services

Q Is there a training plan being developed to make

the GSM familiar with the clearance procedure
and other things such as offloads, etc.?
Q Will the Purser still oversee clearance/ENOA,
etc., during a certain transition period, until the
GSM is fully familiar with these procedures?

A We will implement training programs to ensure

GSMs and all other positions with revised roles
and responsibilities become familiar and proficient
A We expect that the onboard teams work together
as we transition into this new organization.
Teamwork across all departments will be critical to
in all aspects of their position. ensure a successful transition.

Finance

Q Will the Finance department take over all

financial handlings with guests from the Guest
Services Team?
requirements/qualifications to apply. We expect
that recruiting for the Payroll Specialist position
will come predominantly from the current Crew
Officer function.

A No, the Guest Services team will continue to

handle guest cash deposits and other guest cash-
related matters. The Finance department will Q Will all the current Pursers automatically be
promoted to Finance Manager?
audit and oversee these handlings/procedures.

Q How many Clerks will support the Finance area?

A Those Pursers who are currently being
assigned are being considered for the Finance
Manager role, provided they meet the new job
qualifications.

A Clerks will be renamed Administrative Assistant.

We are still reviewing how many will be part of the
Finance department. Q What will the requirements be to become a
Finance Manager? Is an accounting degree
needed?

Q Who will be considered for the Finance or

Payroll Specialist positions?
A All job-related requirements/qualifications are
listed in the new job description, which will be

A These are new positions and, as with any of the

new positions, we welcome anyone who meets the
shared once it has been finalized.

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 Finance Cont.
Q What will be the career path for the Inventory
Accountant? Can they still do cross-training or
move to other departments like we had before?
Q What will be the career path to Finance
Manager?

A All team members are welcome to connect with

their Human Resources Manager on board to
A We expect that in order to be considered and
qualified to assume a Finance Manager function,
one would have worked in several of the new
discuss other career opportunities outside their Finance functions.
current department if they meet the various
selection criteria.
Q Will the Inventory Accountant still be
responsible for receiving of goods, or will this be
shifted to the Provision Master?

A The Inventory Accountant will still have a role in

the receiving of goods.

Human Resources

Q Where is the Crew Officer position in the new

organization?
A The Crew Officer position will be renamed and
classified as Human Resources Specialist.
Q Do all the Crew Managers become Human
Resources Specialists, or can they also become
Payroll Accountants?
A Depending on individual qualifications, Crew
Officers/Managers will be able to move into either
Human Resources Specialist or Payroll Accountant
roles.

Onboard Revenue

Q Will Retail Managers have opportunities in

other roles, since the position is not part of the
reorganization?
Q Will Business and Brand Managers (BBMs) have
opportunities in other roles?

A Everyone is encouraged to apply for a new

function in the new organizational structure.
A Yes, all BBMs will have opportunities to apply
Positions will be posted in due course and
communications will be posted on CSS on how
to apply for new positions. Anyone in the Retail
Manager function is also encouraged to visit
the Dufry and Effy websites to review any job
openings within their organizations.
for any role they feel qualified for. As per our
normal process, any roles that have vacancies will
be posted on the Holland America Line website.
Special attention should be taken in reviewing
specific selection criteria for the role in which the
candidate is applying.

Entertainment

Q Are we still able to apply to different positions

in the Entertainment department? Are there
positions open? Who can we contact?
Q I would like to know if the Youth Program
Manager position will still be available when the
ships start back up.

A Information on how to apply for new positions

in Entertainment will be posted on the Holland
America Line website in the next few months.
A The traditional Youth Program Manager position
will not be part of the organization upon restart.
However, a host position, who has specific
Please check regularly for updates. knowledge of operating children’s programs and
related protocols, will be available. That position
will also be expected to host adult activities as
guest makeup warrants.

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 Entertainment Cont.
Q
As a Cruise & Travel Director and Lead
EXC Guide, what will be the Entertainment
management structure on board our ships when
A The current plan is to have the Cruise & Travel
Director position remain, with some additional
responsibilities. That position will report to the
cruising resumes? Entertainment Director, who will be the head of
the department.

IT

Q
Will there be any changes to the IT department’s
ranks and lengths of contracts? A At this point there are no planned changes
in IT, with the exception that the onboard IT
department is officially being moved into the Hotel
department.

Public Health

Q What will the onboard public health structure

look like? A The Public Health organization on board is
currently being reviewed across the Carnival
Corporation. More information will be shared as
soon as it is available.

Job Descriptions/Performance

Q Can you share job descriptions and

requirements for the various positions? Q Do new positions require current team members
to reapply?

A All positions in the new organization will have a

very detailed job description that lists the skill sets
and qualifications required. Any team member
applying for a new role will be assessed against
the key selection criteria in the relevant job
description.
Q Are we going to have a new appraisal system
to better capture the job description and
accountabilities?
A We anticipate that shoreside managers will
connect with team members whose positions no
longer exist to discuss how the reorganization
might impact them. During these connects,
shoreside managers will communicate the possible
position that the team member might fill in the
new organization.
Q Will I be able to apply for a different shipboard
position?

A A new digital evaluation system is being

developed. We expect that a full job description
and key accountabilities will be housed within this
A Everyone is welcome to apply for a new position
if you have the right skill set and qualifications for
that position.
system.

Q Are we going to have a system where managers

will have access to past performance reviews of
Q Will seniority and education/qualification be
considered in a possible reorganization of the
shipboard management?
their team members?

A Yes, the new evaluation system as mentioned

above would allow for managers to review past
A All hiring criteria such as skill set, education,
experience and other qualifications will be
taken into consideration when someone is being
evaluations. considered for a new function

Q Will we be sourcing talent from outside the

company to fulfill new functions? Q My position is not part of the new organization.
Can I apply for other positions?

A The goal is to recruit as many team members as

possible from within the company, but where
there might be shortfalls, then we anticipate a
A Yes, everyone is encouraged to apply for a new
position.

need to recruit externally.

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 Contracts/Benefits

Q Will a new entitlement and benefit grid be

released (e.g., cabin assignment, house account,
etc.)?
Q Will seniority status change with the title
changes?

A It is likely that benefits and entitlements will

change for the various positions that are being
A Seniority is based on tenure with the company
and will not change with a title or position change.

impacted. Cabin assignments will all depend on

the available cabins if an updated title also means Q What will be the contract lengths for the AHGM
and Finance Manager?

A
change in cabins. These policies are currently 4 months on, 2 months off contract.
under review and will be communicated soon.

Training

Q What will the career progression be, and will

there be a new training program to prepare a
team member for successful transition? For
example, if an Executive Housekeeper wants
to train and move up the carrier ladder as an
AHGM, what would be the process?
where someone’s work history is found to be of
equivalent value as the education requirement.
Our objective is to have the person with the right
skill set, education and qualifications be in the
position.

A We would follow the same procedures that we

have currently in place. If you have questions,
Q The new roles come with new responsibilities, so
will additional training be required if there is an
expanded workload assigned to the position?
please reach out to the Human Resources
Manager or your shoreside manager.
A For anybody assuming a new function, there
might be additional training and other guidance

Q Is there specific education required for certain

new positions, and if so, will the opportunity to
further one’s education be offered to current
required. The teams are working closely together
to ensure everyone is set up for success when
starting in a new function.
team members?

A All education requirements will be outlined in the

new job descriptions. There might be occasions

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