Technology and

Livelihood Education 9
Beauty Care
Nail Care Services
TLE – Grade 9 Beauty Care – Nail Care Services
Quarter 1 – Module 4: Benefits of Manicure and Pedicure Services
First Edition, 2020

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Published by the Department of Education Division of Pasig City

Development Team of the Module

Writer : Melanie A. Inocencio

Editor : Evelyn B. Yarin
Reviewer : Evelyn B. Yarin (Validator)
Illustrator :
Layout Artist :
Management Team : Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent

Dr. Carolina T. Rivera

OIC-Assistant Schools Division Superintendent

Dr. Victor M. Javeña

Chief, School Governance and Operations Division and
OIC-Chief, Curriculum Implementation Division

Education Program Supervisors

Librada L. Agon, Ed. D., (EPP/TLETVE)
Liza A. Alvarez, (Science/STEM/SSP)
Bernard R. Balitao (AP/HUMMS)
Joselito E. Calios (English/SPFL/GAS)
Norlyn D. Conde, EdD. (MAPEH/SPS/HOPE/A&D/SPORTS)
Wilma Q. Del Rosario (LRMS/ADMN)
Ma. Teresita E. Herrera, EdD (Filipino/GAS/Piling Larang)
Perlita M. Ignacio, PhD (ESP)
Dulce O. Santos, Ed. D (Kindergarten/MTB-MLE)
Teresita P. Tagulao, EdD (Mathematics/ABM)

Printed in the Philippines by Department of Education – Schools Division of

Pasig City
 T.L.E. - Beauty Care
Nail Care Services 9
Quarter 3
Self-Learning Module 5
Ways of Ensuring Client’s
Comfort Before Manicure and
Pedicure Services
Introductory Message

For the Facilitator:

Welcome to the TLE 9 Beauty Care – Nail Care Services Self- Learning Module
on Ways of Ensuring Client’s Comfort Before Manicure / Pedicure Services!

This Self-Learning Module was collaboratively designed, developed and

reviewed by educators from the Schools Division Office of Pasig City headed by its
Officer-in-Charge Schools Division Superintendent, Ma. Evalou Concepcion A.
Agustin, in partnership with the City Government of Pasig through its mayor,
Honorable Victor Ma. Regis N. Sotto. The writers utilized the standards set by the
K to 12 Curriculum using the Most Essential Learning Competencies (MELC) in
developing this instructional resource.

This learning material hopes to engage the learners in guided and

independent learning activities at their own pace and time. Further, this also aims
to help learners acquire the needed 21st century skills especially the 5 Cs, namely:
Communication, Collaboration, Creativity, Critical Thinking, and Character while
taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them
to manage their own learning. Moreover, you are expected to encourage and assist
the learners as they do the tasks included in the module.
 For the Learner:

Welcome to the TLE 9 Beauty Care – Nail Care Services Self-Learning Module
on Ways of Ensuring Client’s Comfort Before Manicure / Pedicure Services!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module.

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest – This measures how much you have learned from

the entire module.
 EXPECTATION

At the end of the learning activity, the students should be able to:
1. identify ways in ensuring client’s comfort before manicure and pedicure
services;
2. explain ways to ensure comfort of the client before the treatment; and
3. realize the value of ensuring client’s comfort and satisfaction.

PRETEST
Directions: Put a f the statement is correct and an if the statement is
incorrect. Write your answer before the number.

____1. In order to suggest the most suitable treatment for the client, home care
routine should be discussed.

____2. It is advisable to use strip lights in a salon.

____3. It is important to know what the client expect and worries about the
treatment.

____4. Explaining the process of the treatment is unnecessary.

____5. Customer satisfaction is one of the key factors of having a profitable business
establishment.
 RECAP
TRUE OF FALSE

Directions: Write TRUE if the statement is correct and FALSE if the statement is
incorrect. Write your answer before the number.

________ 1. Manicure and pedicure treatment boosts blood circulation and reduce
stress.

________ 2. Poor blood circulation may result to numbness and swelling of the
hands..

________ 3. Manicure and pedicure are intended for aesthetic purposes only.

________ 4. Callouses are often found on the hands which is a result of repeated
friction.

________ 5. Having manicure and pedicure boosts confidence.

LESSON
Ways of Ensuring Client’s Comfort Before
Manicure / Pedicure Services
Spas and salons are more than places to acquire grooming. People go to
these places to relax and rejuvenate. Ensuring client’s comfort should be one of the
priorities of salon owners and personnel to keep customers coming back to the salon
to avail for various treatments like manicure and pedicure. But how can you keep
your clients feel more comfortable and relaxed? Here are a few ways:

1. Establish client expectations and wishes. Before starting any salon

treatment, it is very important to talk with the client first to understand what the
client expects or worries about. Ask the client what they want to accomplish or
what brings them to the salon. Home care routines should be discussed to suggest
the most suitable treatment to improve the client nail and skin condition. When
making conversation with the client, make sure to take a genuine interest, stay
focused, positive and neutral and pay attention to what the client is telling you.
 2. Prepare yourself, the client and the working area. Make yourself well-
presented or well-groomed by keeping your uniform clean and keeping up personal
hygiene. Also, make sure the area is safe and secure. Clear the area with any
obstacles and spillage and make sure to disinfect tools and equipment. Manicure
products must be well kept and are not cluttered in the work station.

3. Ensure quality and suitable working environment. The treatment room

should be comfortable with soft lights, with no harsh spotlights or strip lights.
Calming music at a low background level will create a relaxing atmosphere.
Sufficient ventilation must be ensured and the room must not be crowded with
people.

4. Describe different consultation techniques used to identify treatment

objectives. It is important to gain an understanding of what the client wishes to
achieve prior to carrying out manicure and pedicure services. Questions like what
they do for work, how active they are in a daily basis, or if they have special
occasions to attend to are beneficial. This will help you in giving suggestions or
insights into what methods should be carried out and highlights of concern.
Products can be introduced to the client, explain their benefits and prices for
available purchase. Costs must be discussed in advance so that the client will
know if it fits his/ her budget.

5. Let the client know what is happening. Take time to explain the process.
Before giving manicure/pedicure services, explain to your clients the importance
of carrying out nail and skin analysis. Let them know what they will experience
or feel during the treatment. Recapping on what will happen allows you and your
client that you are on the same page. Give your client the assurance that you will
make some adjustments to make him/her comfortable during the process
specially when the client is anxious about a certain step or is sensitive about a
body part.

The end result of ensuring clients’ comfort from the time they enter and leave
the salon will absolutely be a satisfied customer. Customer satisfaction is one of
the key factors of having a profitable and strong business establishment.
 ACTIVITIES

Activity 1

Directions: List down the five (5) ways in ensuring comfort of the client before
manicure and pedicure services.

1. ______________________________________

2. ______________________________________

3. ______________________________________

4. ______________________________________

5. ______________________________________

Activity 2

Directions: Match column A with column B. Write your answer before the number.

Column A Column B

_____1.Let the client know what is A. Salon personnel must be well-

happening. groomed and the area must be
safe and secure.
_____2.Ensure quality and suitable
B. Explain the process to the
working environment.
customer.
_____3.Prepare yourself, the client and C. The treatment room must be
the working area. comfortable with soft lights
and calming music to relax the
_____4.Establish client expectations and client.
wishes.
D. Ask the client what they do for
_____5.Describe different consultation work and how active they are to
techniques and identify treatment help you in giving insights for
objectives. highlights if concern.
E. Talk to the client to understand
their expectations and wishes.
 WRAP-UP
QUICK WRITE

Directions: Read and explain the relevance of the quotation below on today’s lesson.
Write your answer on the space provided.

“ Satisfied customer is the best source of advertisement.”

G.S. Alag

________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
__________________________________________________.

VALUING
STOP, GO, PROCEED WITH CAUTION

Directions: Select from the following statement and explain your thoughts and
feelings for today’s lesson on Ensuring Client’s Comfort before Manicure / Pedicure
Services.

STOP: I am totally confused about ____________________________________________.

GO: I am ready to move on ___________________________________________________.

PROCEED with caution: I have some clarification on

_________________________________________________________.
 POSTTEST
FILL IN THE BLANKS

Directions: Complete the given statement by selecting the appropriate word/s

inside the box. Write your answer on the space provided.

harsh home care comfort

soft skin beauty care
hair prices regimen

1. To create a relaxing environment, use _________lights and play a calming

music.
2. __________routines should be discussed to suggest the most suitable
treatment.
3. Explain to the client the importance of nail and ___________analysis before
manicure / pedicure procedure.
4. Products can be introduced to the clients and explain it benefits and
__________.
5. The end result of ensuring clients’ _________ from they enter and leave the
salon is clients’ satisfaction.
ACTIVITY 1
1. Establish client’s expectation and wishes.
2. Prepare yourself, the client and the working area.
3. Ensure quality and suitable working environment.
4. Describe different consultation techniques and identify treatment
objectives.
5. Let the client know what is happening.
ACTIVITY 2
1. B
2. C
3. A
4. E
5. D
PRETEST RECAP POST TEST
1. 1. soft
1. TRUE
2. 2. home care
2. TRUE
3. skin
3. 3. FALSE
4. prices
4. FALSE
4. 5. comfort
5. TRUE
5.
KEY TO CORRECTION
 REFERENCES

Website

New Age Spa. “4 Ways to Male Salon Clients Feel More Comfortable” (November
16, 2019) [Accessed: September 2, 2020] https://newagespainstitute.com/4-
ways-to-make-salon-clients-feel-more-comfortable/

Rosy. “Mastering Salon Client Conversation” (July 2, 2019) [Accessed: September

2, 2020] https://www.rosysalonsoftware.com/mastering-salon-client-conversation