Waste Pro New Driver Game

Welcome to Waste Pro’s New Driver Onboarding Process! The reason we have created this onboarding process is to coach new hires on all levels
of the operations: waste collection, customer service, environmental impact, production, safety. Because of the national driver shortage which has
affected the entire trucking industry (Raphelson, 2018), it is imperative that drivers be trained in these areas to reduce driver turnover rates. For
each level completed, the new drivers will earn a pin to keep on their work lanyard or safety vest.

Level Points
1. Waste Collection                      1000
2. Customer Service                   2000
3. Environmental Impact             3000
4. Production 4000
5. Safety                   5000                 

1. Routes completed in level one earns 1000 points. Routes completed in each subsequent level earn the driver an additional 1000 points. If the
driver completes all levels, he or she should have a total of 5000 points.

2. Starting with level one, each driver must complete the level with a success rate of 85% or higher. The reason for this is because just like in a
real-life scenario, there may be reasons why a route is not completed at 100%. These reasons may or may not be at the fault of the driver.
Additionally, if a driver completes the game at a 100% success rate, they will qualify for additional rewards.

3.  For each level completed at 85% or higher, the driver will earn a pin corresponding with that level. Pins may be displayed on work lanyard or
safety vest.

Gamification Summary Chart

Leve Level Name Expectations Tasks/Activities Validation of

l Competency
1 Waste Collection This level covers the basics of  Collect the solid
the garbage industry. Using their waste, recycling, yard
route sheet for guidance, drivers waste, and bulk items
must collect the materials at each that are active and in
designated stop. Drivers are compliance.
required to complete the level at  Complete route sheet
a minimum of 85% accuracy to paperwork and turn in
 advance to next level. to the operations
office staff.
 500 points are awarded  BONUS: Submit
for collecting items on pictures of any items
the route. that were not in
 500 points are awarded compliance
for accurately filling out
the route sheet paper-
work

*BONUS: 100 points for

submitting pictures of items not
in compliance. Bonus points can
help a driver make up for points
lost during regular missions but
cannot exceed 1000 points.
Bonus points earned in this level
cannot be applied to future
levels.

2 Customer Service Garbage collection is a customer  Pass out comment

service industry. Customer cards with
service starts with completing instructions on how
your routes and collecting waste to leave a Google
containers. We also aim to create review
positive interactions for  Ask customers to
customers. Drivers are equipped leave a 5-star review
with comment cards that explain if they are happy with
how customers can leave Google the service
reviews.

 100 points for passing

out 5 or more comment
cards
 300 points for each
review (up to 3 reviews)
 that mentions the driver
by name.

*BONUS: After earning 3

reviews, driver will be awarded
25 bonus points for each
subsequent. Bonus points can
help a driver make up for points
lost during regular missions but
cannot exceed 1000 points.
Bonus points earned in this level
cannot be applied to future
levels.
3 Environmental Impact The Waste Pro slogan is “Caring  Report contaminated
for our Communities”. One of stops with
the best ways for us to photographic
demonstrate this action is by evidence showing the
measuring our environmental contamination.
impact. In this level, there are 2  Complete daily truck
tasks which drivers must inspection sheet
complete before advancing. which reports any
maintenance issues
 100 points for avoiding (such as hydraulic
contaminated pickups up fluid leaks)
to 5 stops.
 100 points for
completing daily truck
inspections for 5 days in
a row
4 Production Production levels are important  Maintain 85% route
to keep labor costs down. completion rates
Drivers are also legally required while not exceeding
to report the amount of hours 12 hours a day and 60
they work each day so they do hours per week for
not exceed DOT regulations. one pay period (two
(Raphelson, 2018). Following weeks).
proper collection procedures
allows drivers to complete routes
in a timely manner. Additionally,
completing regular truck
inspections will help the driver
to be aware of any maintenance
issues that could slow down
daily production.

1000 points for not exceeding

DOT regulations for one pay
period.
5 Safety Driving garbage trucks can be a  Obeys driving laws
perilous job. It is imperative that  Does not talk on cell
drivers understand and adhere to phone while truck is
the safety measures that have in motion
been put in place to maintain a  Follows safe
safe work environment for collection procedures
employees and customers. Safety  Wears safety gear
measures range from completing when required
proper collection to truck  Reports any safety
maintenance. violations
200 points for every day that a
driver passes safety protocols at
100%. Once a driver has done
this for 5 days, the level is
complete.
Level One. The purpose of this level is to begin with the basics of the garbage service industry, which is collection. There are several types of
materials to be collected. The rules and missions may be dependent upon which type of material you were collecting (solid waste, recycling,
horticulture, etc.). It is important that a driver learn the details of each type of collection.

Level Two. This level goes beyond the collection of waste and focuses on the customer service aspect. Generally, if the garbage is picked up, the
customers are happy! However, we want to encourage our employees to go above and beyond the collection to actually engage in caring for each
individual customer. Drivers are encouraged to ask if customers are satisfied with the service and provide customer with a way to leave feedback.

Level Three. This level focuses on the environmental impact that waste collection has for a community. Part of the collection and going above and
beyond means looking for ways to keep the environment clean. If there is a contamination with a pickup, drivers are supposed to tag the item and
leave a brief, detailed description of the issue with the item. This helps educate the customer to avoid future mistakes. Also, regular truck
inspections will help maintain clean roadways in the customers’ communities.

Level Four. The point of this level is to increase production and output. The driver must take the knowledge acquired in levels 1-3 and learn how
to perform these tasks in a timely manner so that they are in compliance with DOT regulations.

Level Five. This last level is the culmination of the first four levels, as safety is a subject that permeates all areas of working. Drivers must be alert
to road conditions, traffic laws, and collection procedures. Safety is for the protection of the customers, the drivers, and the environment. While we
want production to be at a certain level, it is never our intent for production to increase at the cost of cutting corners in safety. For this reason,
safety is the final level.

Raphelson, Samantha (2018, Jan 9). Trucking Industry Struggles with Growing Driver Shortage. NPR.
https://www.npr.org/2018/01/09/576752327/trucking-industry-struggles-with-growing-driver-shortage