Bryce Conroy

Conroyb17@gmail.com| 399 Poponessett Road, Cotuit, MA 02635| (508)-681-5884

PERSONAL SUMMARY

Highly motivated with experience of serving customers. Dependable and hardworking,

has the ability to meet deadlines and effectively perform the task at hand. Seeks to take
advantage of opportunities by going beyond basics, improving the process, and increasing
customer satisfaction. 

SKILLS

● Organization ● Creative thinking

● Customer relations
● Coordination ● Collect Data
● Analytical thinking ● Research
● Multitasking

WORK EXPERIENCE

Valet Attendant, Black Cat Tavern

Jul 2018 - Current, Hyannis , MA
● Stocked, maintained, and organized valet supplies to ensure excellent service.
● Responded to customer issues and minor complaints by addressing problems directly.
● Assisted patrons by welcoming and opening doors for guests. Parked and retrieved
automobiles for customers at the restaurant.
● Tagged vehicles and documented times to keep track of the parked vehicles and their
related customer information.

Manager, H.M.I Parking Services,

Jun 2016 - Current, Hyannis, MA
● Supervised staff, including assigning staff members to certain designations for the shift.
● Handled transactions and deposited money after shifts. Executed the ticket procedure and
placing of the vehicles in specific spots according to size, and length of stay.
● Implemented the use of Venmo into the business, leading to a significant impact on
customer traffic and satisfaction with the service.
● Addressed and resolved complaints from customers to improve customer satisfaction.

Referee, Worcester State University,

Nov 2019 - Mar 2020, Worcester, MA
● Diffused conflict situations involving players, fans, or captains. Helped prepare play
areas for league games, including setting up zones and checking players' equipment.
● Checked participants to verify eligibility and identify any reasons for their BC May 2021
disqualification.
● Taught and explained rules and regulations regarding sport and facility, particularly for
beginner levels.
● Gathered equipment, supplies, and materials for games, set up beforehand, and cleaned
up after conclusion.
CAMPUS & LEADERSHIP ACTIVITIES

Worcester State University Football

Fall 2017 – Spring 2018
● While taking 12+ credits of courses attended three different practice sessions throughout
the day.
● Achieved Dean's list both semesters involved.

Worcester State University Intramurals

Fall 2018- Fall 2020
● Participated in more than 5 different Intramural sports.
● Was able to interact and build relationships with other students, and faculty.
● Refereed for one full semester, when applicants were low.
Education
Bachelor's of Communications Worcester State University - Worcester, MA
● GPA 3.259
● Minor in Criminal Justice.
● Dean's List Honoree, 5 semesters.
● Student Scholar Athlete 2017-2018
CERTIFICATIONS

● Social Media- HootSuite Certified