FAZAIA COLLEGE OF EDUCATION FOR WOMEN

SUBMITTED TO
 Ma’am Sana
SUBMITTED BY
Rabia Khan
Maila Raja
Misbah
Arshia
Zaweria
SUBMISSION DATE
01, March, 2021
DISCIPLINE       
BBA (Hons.) – 6th Semester
SUBJECT    
Observational Behavior

(Job Performance)
 MCQ’s
1) It involves maintaining a good attitude with coworkers, even when they've done something
annoying or when the unit is going through tough times.

a) Sportsmanship
b) Helping
c) Courtesy
d) Boosterism

2) Which of the following is considered a serious interpersonal counterproductive behavior?

a) Sabotage
b) Harassment
c) Incivility
d) Tardiness

3) How do organizations identify the behaviors that underlie task performance?

a) By creating a correlation grid

b) By rewarding citizenship behavior
c) By rating behavior based on results
d) By conducting a job analysis

4) The value of the set of employee behaviors that contribute, either positively or negatively, to
organizational goal accomplishment.

a) Job Analysis
b) Task Performance
c) Job Performance
d) Meta Analysis

5) Which approach collects information not just from supervisor but from anyone else.
a) BARS
b) 360-degree feedback
c) Forced ranking
d) Management by objective (MBO)
6) Undermining the morale of both friendship groups and work groups comes under the heading
of.
a) Incivility
b) Gossiping
c) Political deviance
d) Personal aggression

7) The degree to which individuals develop ideas or physical outcomes that are both novel and
useful.
a) Task Performance
b) Routine Task Performance
c) Creative Task Performance
d) Adaptive Task Performance

8) Which behavior use to keeping coworkers informed about matters that are relevant to them.
a) Citizenship behavior
b) Helping
c) Interpersonal behavior
d) Courtesy

9) The behaviors that harm the organization’s assets and possessions.

a) Property Deviance
b) Production Deviance
c) Political Deviance
d) Personal Aggression
10)   The 360-degree appraisal
a) Works best in large organizations
b) Provides feedback from a verity of individuals
c) Aids in developing competitive intelligence
d)  Diminishes the effect of development in the appraisal process

11) The most common forms of production deviance are:

a) Wastage resources
b) Substances abuse
c) None of these
d) Both (a) and (b)

12) A Toronto-based software company uses a Twitter-like program to enable employees to

post questions about their own performance is called:
a) Rypple
 b) Performance Multiplier
c) Networking software
d) None of these

13) Which is popularly known as “rank and yank” or the “dead man’s curve.
a) Welch’s Forced ranking system
b) 360 degree feedback
c) BAR
d) All of above

14) Hostile verbal and physical actions directed toward other employees.
a) Harassment
b) Abuse
c) Personal aggression
d) Sabotage

15) Which behavioral category is contributes negatively to the organization.

a) Counterproductive behavior
b) Citizenship behavior
c) Organizational behavior
d) Interpersonal behavior