THE UNIVERSITY OF THE WEST INDIES

OPEN CAMPUS

SEMESTER I □ SEMESTER II □ SUPPLEMENTAL/SUMMER SCHOOL □

Final Examination of July □ 2016 / April/May □ / December □
COURSE CODE AND NAME TITLE: APOM I - MANAGEMENT AND OFFICE RELATIONS

DATE: WEDNESDAY 13TH JULY 2016 TIME: 9:00 A.M.

DURATION: 3 HOURS

Materials required:
Answer booklet: Normal □ Special □ Not Required □
Calculator: Programmable □ Non Programmable □
(where applicable)
Multiple Choice Answer Sheets: Numerical □ Alphabetical □ Included □

Auxiliary/Other material(s) – Please specify:

………………………………………………………………………………………………………………………
………………………………………………………………………………………………....

Candidates are permitted to bring the following items to their desks:

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INSTRUCTIONS TO CANDIDATES: This paper has 8 pages and 2 sections.

You are required to answer ANY THREE (3) questions from SECTION A in the
Answer Booklet provided and ALL questions in SECTION B in the Hand-In provided
Candidates are reminded to read questions carefully. Credit will be given only for information relevant to the
question asked.

When Candidates have finished, review the questions and answers carefully to be sure you have responded
correctly. Please make sure that your Candidate I.D. Number is placed on the Hand-In and all additional
papers.

Page 1 of 8
 SECTION A
(60 MARKS)

Students MUST attempt any THREE (3) questions from this section in the Answer Booklet provided.

1. (a) OB is Management and Office Relations. OB involves Individuals, Groups and Structure.
Define OB? (You must include individual, groups and structure in your answer) (8 Marks)

(b) Give two (2) examples of what issue in the organisation is addressed through each of the levels
(Individual, Group and Structure) defined in OB.
(You should have provided six (6) examples in total) (12 Marks)

2. (a) What is the ‘ERG’ theory of motivation? (5Marks)

(b) Use a known theory of motivation to explain why ‘money’ may not be the sole motivator for
productivity at the workplace. (15 Marks)

3. (a) What is work stress? (6 Marks)

(b) Describe Lewin’s three step model of change? (14 marks)

4 (a) Describe the ‘storming’ stage in group formation. (8 Marks)

(b) Teams are groups but ALL groups aren’t teams. Groups and Teams are different. Compare groups with teams
using the categories of goals, levels of synergy, accountability and skills. (12 Marks)

5. Students MUST write short notes of 5-8 lines on FOUR (4) of the following topics

a. Gender in the workplace (5 marks)

b. External environment (5 marks)
c. Leadership (5 marks)
d. Delegation (5 marks)
e. Communication (5 marks)
f. Organisation culture (5 marks)

Page 2 of 8
 Candidate ID# _________________________

SECTION B
(40 MARKS)

Candidates are required to answer ALL questions in this section in the Hand-In provided.

1. When managers have good interpersonal skills:

a. The organization does badly

b. There is high employee turnover
c. Positive work outcomes emerge
d. Underperforming organisation

2. An organization is NOT:
a. Goal directed
b. Group of two or more persons
c. Achieves individual goals of members
d. Achieves common goals

3. The evolution of organizations toward the employment of a greater heterogeneity of workers is called:

a. Workforce empowerment
b. Workforce equity
c. Workforce Balance
d. Workforce diversity

4. Discretionary behaviour that is not part of an employee's formal job requirements, but promotes the
functioning of an organization, is called:
a. Organizational discretionary behavior
b. Organizational employee behavior
c. Discretionary employee behavior
d. Organizational citizenship behaviour

5. What state of the environment is causing management grave concerns:

a. Static
b. Dormancy
c. Uncertainty
d. Weather

6. Which of the following are NOT a benefit of skilled managers:

a. Lower turnover of quality employees
b. Higher quality applications for recruitment
c. Better financial performance
d. escalating costs relative to revenue

Page 3 of 8
7. Management accomplishes task through:
a. Guesswork
b. Gut feeling
c. Trial and error
d. People

8. Janice is late for work each day by about ten minutes. This behaviour exhibits:
a. Similarity
b. Consistency
c. Validity
d. Reliability

9. Managers must think more like:

a. Medical doctors
b. Engineers
c. Masons
d. Scientists

10. Important OB dependent variable:

a. Organisational Citizenship behavior
b. Individual
c. Group
d. Organisational system

11. The Four Management Functions in order:

a. Planning, Leading, Controlling, Organizing

b. Leading, Controlling, Organizing, Planning
c. Planning, Controlling, Organizing, Leading
d. Planning, Organising, Leading, Controlling

12. Concerned with defining goals for future organizational performance and deciding on the tasks and
resources needed to attain them
a. Leading
b. Organising
c. Controlling
d. Planning

13. Involves the use of influence to motivate employees

a. Leading
b. Organising
c. Controlling
d. Planning

Page 4 of 8
 Candidate ID# _________________________

14. Concerned with assigning task, grouping tasks into departments and allocating resources to departments
a. Leading
b. Organising
c. Controlling
d. Planning

15. This manager deals with unstructured, non-routine and judgmental tasks required to plan and forecast
changes in the environment and adapt to the organization. The order of skills needed is best explained:

a. Conceptual, Human, Technical

b. Technical, Human, Conceptual
c. Human, Technical, Conceptual
d. Human, Conceptual, Technical

16. This manager deals with structured, routine and non-judgmental tasks required to cope on a daily basis. The
order of skills needed is best explained:

a. Conceptual, Human, Technical

b. Technical, Human, Conceptual
c. Human, Technical, Conceptual
d. Human, Conceptual, Technical

17. Which of the following set of abilities is generally stated as the skills required by managers?

a. conceptual, problem-solving, technical

b. problem-solving, technical, social and human
c. social, technical, conceptual
d. technical, human relations, and conceptual

18. Which one of the following elements of management refers to the provision of materials and human
resources to carry out the activities of the business?
a. Coordinating
b. Planning
c. Controlling
d. Organizing

19. The following is a list of participants in the Task environment ALL EXCEPT:
a. Economic
b. Suppliers
c. Labor Market
d. Customers

20. A set of interrelated parts that functions as a whole to achieve a common purpose:
a. Organism
b. Functions
c. Department
d. System

Page 5 of 8
21. A management philosophy that sees the whole as greater than the sum of the parts
a. Network
b. Centralization
c. Partnership
d. Synergy

22. The state in which managers lack sufficient information about environmental factors to understand and
predict environmental needs and changes
a. Dilemma
b. Uncertainty
c. International
d. Empowerment

23. An individual’s capacity to perform the various tasks in a job is comprised of both intellectual and physical
______________.
a. State
b. Attributes
c. prowess
d. Abilities

24. All true of ability except:

a. Directly influences employee’s level of performance.
b. Managers need to focus on ability in selection, promotion, and transfer.
c. Fine-tune job to fit incumbent’s abilities.
d. Managers must focus on disability rather than ability

25. Major job attitude:

a. Job satisfaction
b. Job involvement
c. Employee engagement
d. All of the above

26. Which of the following is true for attitudes affecting behaviour:

a. Important attitudes have no relationship to behavior.
b. Attitudes do not predict behavior
c. The more frequently expressed an attitude, the worse predictor of behaviour it is.
d. Attitudes based on personal experience are strong predictors of behaviour.

27. The degree of involvement with, satisfaction with, and enthusiasm for the job.
a. Employee engagement
b. Organisational commitment
c. Job satisfaction
d. Job involvement

Page 6 of 8
 Candidate ID# _________________________

28. Satisfied workers are more productive is a measure of:

a. Customer satisfaction
b. Absenteeism
c. Job performance
d. Turnover

29. Henry Mintzberg’s theory comprises:

a. Informational, decisional, interpersonal
b. Informational, decisional, deliberate
c. Interpersonal, informational, personal
d. Personal, informational, decisional

30. Attitude comprises:

a. Affective, cognitive, sensing
b. Cognitive, feelings, affective
c. Cognitive, mind, behavioural
d. Cognitive, affective, behavioural

Page 7 of 8
 Candidate ID# _________________________

SECTION B: Indicate TRUE or FALSE by the appropriate answer

31. Business organisations in the region operate in unstable and dynamic environments
a. True
b. False

32. The advent of the Human Relations School of Management is associated with the Hawthorne
experiments.
a. True
b. False

33. Office relations is NOT a behavioural concept.

a. True
b. False

34. It is true to state that modern management practices would pay little attention to controlling employees’
behaviour in the workplace.
a. True
b. False

35. Poor job satisfaction is a negative attitude to one’s job:

a. True
b. False

36. General Environment affects the organisation directly:

a. True
b. False

37. Internal Environment affects the organisation indirectly:

a. True
b. False

38. Enacting policy regarding increases in the minimum wage would impact an organization directly:
a. True
b. False

39. Deviant workplace behavior is a voluntary behavior that violates significant organizational norms and
thereby threatens the well-being of the organization and/or any of its members
a. True
b. False

40. OB focuses on how to improve factors that make organizations more effective.
a. True
b. False

END OF EXAMINATION
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