EXAMINATION PAPER

FACULTY : BUSINESS AND ACCOUNTANCY

COURSE : BACHELOR (Hons) IN BUSINESS ADMINISTRATION (BBA)

YEAR/ SEMESTER : SECOND YEAR / SEMESTER THREE

MODULE TITLE : BUSINESS ORGANIZATION

CODE : BBA1313

DATE : 25 – APRIL, 2019, THURSDAY

TIME ALLOWED : 3 HOURS

START : 1:00 PM FINISH : 4:00 PM

Instruction to candidates
1. This question paper has THREE (3) Sections.

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ

4. Answer 2 questions in Section C, MEQ

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

(Candidates are required to give their answers in their own words as far as practicable)

1
 SECTION A
Multiple Choice Questions (30*1=30)

1. Which level of manager’s focus on strategy making and environment

diagnosis?
a. Top Level
b. Middle Level
c. Low level
d. All of the above

2. Placing right person at right time is______.

a. staffing
b. planning
c. leading
d. controlling

3. A document setting out a business future objectives and strategies for

achieving them is______.
a. objective
b. business plan
c. duties
d. All of the above

4. Moral principles that govern a person’s behavior or the conducting of an

activity is:
a. Psychology
b. Organization behavior
c. Ethics
d. Culture

5. A system in which members of an organization are ranked according to

relative status or authority is:
a. Organization Hierarchy
b. Centralization
c. Chain of Command
d. Decentralization

6. The degree to which an organization relies on rules and procedures to direct

the behavior of employees is:
a. Complexity,
b. Formalization
c. Centralization
d. Motivation

2
7. ______ is the act of making choice among set of alternatives.
a. Choice
b. Planning
c. Co- coordinating
d. Decision making

8. Absence of which factor cause dissatisfaction?

a. Hygiene Factors
b. Motivating Factors
c. Both a and b
d. None of the above

9. Which form of departmentalization would be most appropriate in companies

that has distinctly different product lines?
a. Functional departmentalization
b. Product departmentalization
c. Customer departmentalization
d. Geographical departmentalization

10. Conflict can be resolved by:

a. Avoiding
b. Negotiating
c. Integrating goals of conflicting parties
d. All of the above

11. Which one of the following orders indicates the correct logical order of
managerial functions?
a. Organizing, Planning, Directing, Staffing, Control
b. Planning, Organizing, Staffing, Directing, Control
c. Planning, Directing, Organizing, Staffing, Control
d. Organizing, Planning, Staffing, Directing, Control

12. Which organizational structure consists of functional specialist and line

authorities?
a. Line organization structure
b. Matrix
c. Line and staff
d. Network

13. The word communication originates from the _____ word "communis"
denoting common.
a. Latin
b. Greek
c. French
d. Ancient

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14. Which leadership style is also known as dictatorial leadership?
a. Autocratic
b. Democratic
c. Lassiez fair
d. None of the above

15. Determining the number of people who are accountable to a single manager
refers to ______.
a. chain of command
b. degree of centralization
c. span of control
d. degree of specialization

16. The primary responsibility for human resource planning lies with:
a. HR Manager
b. General manager
c. Trade union leader
d. Trade union leader

17. The development and application of employees' skills and energies to

accomplish the goals and objectives of the organization is called:
a. Human resource management
b. Human resource planning
c. Selection
d. Recruitment

18. The first step in the human resource planning process is:
a. Preparing a job analysis
b. Forecasting future human resource needs
c. Assessing future demand
d. Assessing future supply

19. Job _______ is the process of describing jobs and arranging their
interrelationships.
a. design
b. specification
c. analysis
d. description

20. Middle level managers are responsible for:

a. Evaluating and reviewing the performance of all department and taking steps
to achieve goals
b. Defining overall objectives of the organization
c. Preparing departmental plans and strategies
d. Making day-to-day operational plans

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21. Business idea can be generated from various sources like:
a. Market survey
b. Contacts with prospective consumers
c. Project reports and publications
d. All of the above

22. Chain of command simply implies:

a. Many employees one boss
b. One employee should receive order and instruction from only one boss at a
time
c. One employee many bosses
d. All of the above

23. Divisional organizational structure is used specially by those firms that are
involved in:
a. Production of only one type of specialized goods
b. Division of things
c. Production of various line of products or services in various locations
d. Production of semi-finished goods

24. Responsibility towards government includes:

a. Earning profit
b. Payment of fair Tax
c. Committed towards customer satisfaction
d. Providing good working environment

25. Concentrated marketing also called ______ Marketing.

a. undifferentiated
b. differentiated
c. niche
d. local

26. We can see well defined chain of command with lower span of control in:
a. Vertical organization
b. Flat organization
c. Horizontal organization
d. Both „b‟ & „c‟

27. The disadvantage of product layout is:

a. High initial investment for the specialized facilities
b. Skilled labor to operate machines
c. Production time is longer, requiring more goods in inventory
d. High cost of inspection

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28. Inventory control in production, planning and control aims at:
a. Achieving optimization
b. Ensuring against market fluctuations
c. Acceptable customer service at low capital investment in inventory
d. Discounts allowed in bulk purchase

29. A ______ is a systematic, general and periodic process that assesses an

individual employee's job performance and productivity in relation to certain
pre-established criteria and organizational objectives.
a. performance appraisal
b. productivity
c. skill development
d. none of the above

30. ______is a process of negotiation between employers and a group of

employees aimed at agreements to regulate working salaries, working
conditions, benefits, and other aspects of workers' compensation and rights
for workers.
a. Collective bargaining
b. Arbitration
c. Compensation
d. None of the above

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 SECTION B
Short Answer Questions
Attempt any five (5) questions out of eight (8) questions (5*6=30)

1. Define business. If you are ownership of any business firm how could you plan for
profit? (2+4)

2. Discuss the steps for creation a business idea in an organization.

3. Differentiate formal and informal organization structure.

4. List out the factors affecting selection of site.

5. State the pricing strategies and pricing decision on product.

6. How could you motivate your employee in your organization? Shortly explain
with example.

7. Elaborate the organization culture and ethics.

8. Explain the recent trend in wholesale and retailing in terms of Nepal.

7
 SECTION C
Long Answer Questions
Attempt any two (2) questions but question no. three (3) is compulsory
(2*20=40)

1. Why employees affiliate to unions? How can the conflict between employees and
management can be resolved, explain with example. (8+12)

2. Write short notes (Any four) (4*5)

a. Business Partnership
b. Function of manager
c. Product life cycle
d. Total quality management
e. E-commerce & On-line trading
f. Human Resources planning

3. Study the given case carefully and answer the questions asked at the end.

Every year many new and young entrepreneurs coming up with new innovative
ideas since last seven-eight years so that the startup scene in Nepal has changed
significantly. And it is estimated that about 60‟s number are in the pace of successful
startups in Nepal. It can also be said as these are the companies which are running in
good profit. Due to the absence of Venture capitals in the ecosystem, a young Nepali
startup ecosystem has been in the making and tried their best over the period. Since
many young and energetic youth has done many successful startups belonging in IT
sector, the future of the Nepal startups is seen bright.

One of the most successful Nepali startups, Mark Sears, CEO of Cloud Factory
thinks “The Nepali startup scene is heading slowly but surely in a good direction”.
Similarly Bidhyabaridhi Sigdel, Investment Director at Dolma Impact Fund has given
similar views “Now we are seeing new and unique businesses, which involve a
brilliant choice of timing and products”.

There are many company established in Nepal which provide facilities

nationally as well as internationally. Cloud Factory and F1Soft is the two companies
among many which provide service to both.

Similarly like Grepsr is a company which was specializing in web crawling

service and provide service to international clients like The Boston Consulting Group,
GE Capital and Target. Likewise, Subrat Basnet, one of the co-founders of the
company emphasizes on the tremendous opportunity for the tech entrepreneurs in
Nepal to make an impact on a global scale. He further added that with the growth of
local talent, low risk investment and low operational cost, among other things, Nepali
tech entrepreneurs can really compete in the global market if they have great ideas and
the right marketing.

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Innovative companies such as Grepsr, 11Beep and CashOnAd are pioneering a
revolution on tech entrepreneurship in Nepal. They are planning big and launching
their services beyond the borders of Nepal. Beside now government has also
understood the importance of entrepreneurship in Nepal. So they provide startup
Funds to many entrepreneur. Similarly the government has been running a BIP
(Business Incubation Programs) under the Department of Cottage and Small Industries
(DoCSI). The BIP which has been running for the last eight years is targeted at
supporting startup enterprises.
One important challenging problem faced by many new entrepreneurs is that they face
lots of challenges to launch their products nationally as well as internationally. Beside
the most important challenge is the finance for every new entrepreneur.

Questions:

1. Mention the problems Nepalese Entrepreneurs are facing with the current
business environment. (5)
2. Explain the main issues you have to consider before the start up of your new
venture. (5)
3. List out the lessons you learned after reading stories of some entrepreneurs in
the case. (5)
4. The increasing trend of business organization is considered as good index for
nation‟s progress. Elaborate (5)

****BEST OF LUCK****

9
 EXAMINATION PAPER

FACULTY : BUSINESS AND ACCOUNTANCY

COURSE : BACHELOR (Hons) IN BUSINESS ADMINISTRATION (BBA)

YEAR/SEMESTER : SECOND YEAR / SEMESTER THREE

MODULE TITLE : BUSINESS COMMUNICATION

CODE : BBA 1123

DATE : 26 – APRIL, 2019, FRIDAY

TIME ALLOWED : 3 HOURS

START : 1:00 PM FINISH : 4:00 PM

Instruction to candidates
1. This question paper has THREE (3) Sections.

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ.

4. Answer 2 questions in Section C, MEQ.

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

(Candidates are required to give their answers in their own words as far as practicable)

1
 SECTION A
Multiple Choice Questions (30*1=30)

1. The most importance goal of business communication is______.

a. favorable relationship between sender and receiver
b. organization goodwill
c. receiver response
d. receiver understanding

2. Downward communication flows from ______ to ______.

a. upper to lower
b. lower to upper
c. horizontal
d. diagonal

3. The study of communication through touch is ______.

a. chronemics
b. haptics
c. proxemics
d. semantics

4. The following is (are) non-verbal communication:

a. Facial expression
b. Posture
c. Appearance
d. All of the above

5. Communication is the task of imparting ______.

a. training
b. information
c. knowledge
d. massage

6. ______ means an additional idea accompanying every idea that is expressed.

a. Mechanical Failure
b. Information Overload
c. Perceptions
d. Meta communication

7. When communication flows between manager and outside groups like

suppliers, creditors, banks, etc. is called ______.
a. grapevine communication
b. external communication
c. horizontal communication
d. upward communication

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8. Which of these is the purpose of recruitment?
a. Make sure that there is match between cost and benefit
b. Help increase the success rate of the selection process by reducing the
number of visibly under qualified or over qualified job applicants
c. Help the firm create more culturally diverse work - force
d. None of the above

9. Which of these are the most important external factor governing

recruitments?
a. Sons of soil
b. Labour market
c. Unemployment rate
d. Supply and demand

10. ______ refers to the process of identifying and attracting job seekers so as to
build a pool of qualified job applicants.
a. Selection
b. Training
c. Recruitments
d. Induction

11. ______represents all this list of words:

a. Fishing
b. Holidaying
c. Sporting
d. Angling

12. This word does not mean ‘effective’:

a. Efficient
b. Competent
c. Clever
d. Capable

13. People who are ______,are called subordinates:

a. ordinary than oneself
b. younger than oneself
c. capable than others
d. lower than one in hierarchy

14. Following ways are followed in data presentation, except:

a. Numerical
b. Textual
c. Tabular
d. Graphic

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15. Overused ideas and saying are known as:
a. Symbols
b. Clichés
c. Metaphors
d. Signals

16. Listening process involves the following process:

a. Hearing, Interpretation, Evaluation, Response
b. Hearing, Interpretation, Response, Evaluation
c. Hearing, Response, Interpretation, Evaluation
d. Hearing, Evaluation, Response, Interpretation

17. Which one of the followings does not come under the controlling speech
qualities?
a. Phonation
b. Articulation
c. Pronunciation
d. Comprehension

18. Intranet denotes:

a. Communication within the organization
b. Communication with other organization
c. Communication with friends
d. None of the above

19. Which one of the following statements best describes about the unconscious
cultural body movement?
a. Sitting cross legged before elders
b. Using certain styles of speaking with others
c. Showing certain body postures and movements
d. All of the above

20. Which one of the following sentences best denotes about non-sexist language?
a. The chairperson cannot vote
b. The chairman cannot vote
c. The chair leader cannot vote
d. All of the above

21. ______ include investigation of an issue or problem or calculation of financial

ratios of a company
a. Formal report
b. Analytical letter reports
c. Scientific reports
d. Informational letter reports

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22. ______letter is the reply to complaint.
a. Adjustment
b. An inquiry
c. Collection
d. Sales

23. When communicating with people from a different culture it is best to

assume:
a. Differences until similarity is proven
b. Similar interpretation of symbols
c. Similar understanding of ideas
d. People are all the same

24. ______ Barriers are caused due to the faulty physical conditions such as
ringing telephone , poor listening, etc
a. Interpersonal
b. Physical
c. Technological
d. Organizational

25. While working, to create and maintain a favorable relationship with a

receiver, sender should :
a. Do just what the receive expects
b. Impress the receiver by using technical terms
c. Stress mutual interests and benefits
d. Use positive wording

26. Manager wants to arrange a meeting at the end of the week. He will write
______to his staffs.
a. memo
b. letter
c. proposal
d. none of the above

27. The practice of accepting multiple cultures on their own terms is called
______.
a. cultural pluralism
b. taboo
c. stereotyping
d. ethnocentrism
28. Which of the following is the crux of News Report?
a. The five ‘W’ and the ‘H’
b. Receiver
c. Reporter
d. None of the above

5
29. ______ is associated with launching a new product.
a. Writing letters
b. Press release
c. Report writing
d. None of the above

30. Valediction is related to:

a. Press release
b. Proposal
c. Memo
d. Letters

6
 SECTION B
Short Answers Questions
Answer any five (5) questions out of eight (8) questions (5*6=30)

1. Discuss the characteristics of formal organizations.

2. Define public speaking. How is phonation, articulation and pronunciation

interrelated? (2+4)

3. Outline the manifestations of cultural characteristics. Clarify it with an example.

4. Electronic communication has massively been taking place in all the sectors of the
world. Discuss the benefits of it in the business World.

5. Define bias free language. How can we overcome this kind of trend in
communication? (2+4)

6. Writing skills is a must in today’s world. List out the techniques to be applied in
improving writing and describe three of them in brief. (3+3)

7. You have been recently promoted to the post of Manager from Assistant Manager.
Write a reply to the congratulatory letter sent by one the important client of the
company.

8. How should you respond in an interviewer at a company where you want to work
asks you a question that seems too personal or unethical?

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 SECTION C
Long Answer Questions
Attempt any two (2) questions out of three (3) questions. (2*20=40)

1. With the concept of culture, state the various elements of culture. Also consider
the different barriers to cross - culture communication with suitable examples.
(8+12)

2. Imagine that you are a recent graduate in Business Administration, and interested
to work for the post of Assistant Manager in NMB bank, Anamnagar, Kathmandu.
Write a job application and enclose your resume. (8+12)

3.
A. Elaborate about the communication flow in an organization. (10)
B. Discuss the Human communication process in detail. (10)

****BEST OF LUCK****

8
 EXAMINATION PAPER

FACULTY : BUSINESS AND ACCOUNTANCY

COURSE : BACHELOR (Hons) IN BUSINESS ADMINISTRATION (BBA)

YEAR/SEMESTER : SECOND YEAR / SEMESTER THREE

MODULE TITLE : ENTREPRENEURSHIP

CODE : BBA 1243

DATE : 29 – APRIL, 2019, MONDAY

TIME ALLOWED : 3 HOURS

START : 1:00 PM FINISH : 4:00 PM

Instruction to candidates
1. This question paper has THREE (3) Sections.

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ.

4. Answer 2 questions in Section C, MEQ.

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

(Candidates are required to give their answers in their own words as far as practicable)

1
 SECTION A
Multiple Choice Questions (30*1=30)

1. Entrepreneurs can recognize problems and find ways to solve them

through each of the following EXCEPT:
a. Recognizing problems in emerging trends
b. Identifying a currently available product or service and then building a
business around a better version
c. Framing a problem differently than it's been thought of before, and then
proposing an appropriate solution
d. Experiencing a problem in one's own life, and then realizing the solution
represents a business opportunity

2. All of the following are characteristics shared by those who excel at

recognizing opportunities EXCEPT:
a. Brainstorming
b. Prior experience
c. Entrepreneurial alertness
d. Social contacts and ties with others

3. An entrepreneur doing business within the national border is called:

a. International entrepreneurship
b. Intrapreneurship
c. Domestic entrepreneurship
d. Imports

4. A leadership philosophy characterized by an absence of managerial

decision making is called ______ style.
a. autocratic
b. democratic
c. participation
d. laissez-faire

5. Investors who have no personal relationship with the venture are called:
a. Public Offerings
b. Outside equity investors
c. Micro Loan Programs
d. Non Relative investors

6. Product service feasibility is:

a. Sometimes called user tests, beta tests, or field trials
b. Confident that the product or service is what its prospective customers want
c. Physical depiction of a new product
d. A strategy that allows a firm to focus on serving a specialized market

2
7. Which of the following statement is wrong?
a. Finance is regarded as "Life blood" for any enterprise, be it big or small
b. Most of the women enterprises in Nepal are plagued by the scarcity of raw
materials and necessary inputs in Nepal
c. Risk bearing is not an essential requisite of a successful entrepreneur
d. Women entry into business is a recent phenomenon in Nepal

8. Structural uncertainty, strategic uncertainty, resource uncertainty,

customer uncertainties are the characteristics of:
a. Transitional Industry
b. Emerging Industry
c. Declining industry
d. Emerging industry

9. ______ is the process of generating a novel or useful idea.

a. Serendipity
b. Intuition
c. Opportunism
d. Creativity

10. Which of the following technique for generating ideas depends on

freewheeling, the carefree expression of ideas free of rules or restraints?
a. Focus groups
b. Benchmarking
c. Brainstorming
d. Projection

11. A business plan is important for all of the following reasons EXCEPT:
a. A business plan forces a firm's founders to systematically think through
each aspect of their new venture
b. A business plan provides lenders and investors assurance that they will earn
a decent return
c. A business plan provides an investor with something to react to
d. A business plan is a selling document that enables a company to present
itself to potential suppliers and business partner

12. Which of the following is an example of internal growth strategy?

a. Licensing
b. Merger
c. Strategic alliance
d. New product development

3
13. Which of the following types of ratios measure how efficiently the
organization is using its assets?
a. Liquidity Ratios
b. Leverage Ratios
c. Operating Ratios
d. Profitability Ratios

14. The process of gathering information about trends is called:

a. Need for achievement
b. Tenacity
c. Neuroticism
d. Scanning the environment

15. Which of the following areas are preferred by women entrepreneurs?

a. Administration
b. Utilities
c. Manufacturing
d. None of the above

16. Which two work environments should be good for spawning the new
enterprises?
a. Finance and marketing
b. Finance and R&D
c. Marketing and R&D
d. Marketing and IT

17. Which one of the following is NOT an internal factor?

a. New technology
b. Manufacturing
c. Personnel
d. Demography

18. Which of the following ratio will be helpful for assessing the firm’s capital
structure?
a. Current ratio
b. Acid test ratio
c. Profitability ratio
d. Debt to equity ratio

19. Any formula, idea, process, or other information that provides the owner
a competitive advantage in the market is known as:
a. Patent
b. License
c. Trademark
d. Trade secret

4
20. SBA stands for:
a. Small business accountants
b. Small business administration
c. Small business adequacy
d. Small business advisors

21. Why should an entrepreneur do a feasibility study for starting a new

venture?
a. To identify possible sources of funds
b. To see if there are possible barriers to success
c. To estimate the expected sales
d. To explore potential customers

22. Information regarding all of the following is related to operations,

EXCEPT:
a. Location
b. Promotion
c. Raw materials
d. Labor skills

23. Useful, tangible or intangible, semi-permanent: these are the identifying

attributes of:
a. Resources
b. Crucial Assets of on organization
c. Competitive Advantage
d. Key Selling point

24. Family business always interested to handover the change of his business
to:
a. Indian Administration Officers
b. Professional Managers
c. Next generation
d. None of the above

25. Venture capital is concerned with:

a. New project having potential for higher profit
b. New project of high technology
c. New project having high risk
d. All of the above

26. What information is NOT included in the cover page of business plan?
a. Table of contents
b. Name and address of the entrepreneur
c. Logo & Date of establishment of business
d. Full name of the organization from where the funding is expected

5
27. Which one is NOT a specific criterion frequently appearing in critiques of
business plans?
a. Management
b. Resource
c. Projections and returns
d. Comprehensiveness
28. A corporate manager who starts a new initiative for their company which
entails setting up a new distinct business unit and board of directors can
be regarded as?
a. Ecopreneur
b. Technopreneur
c. Intrapreneur
d. Social Entrepreneur

29. Which one is NOT the characteristic of mature industry?

a. Slow growth in market share
b. Sophisticated customers
c. Little pure innovation
d. Rapid growth in profit

30. What is often called as mezzanine financing?

a. First stage financing
b. Second stage financing
c. Third stage financing
d. Fourth stage financing

6
 SECTION B
Short Answer Questions
Answer any five (5) questions out of eight (8) questions (5*6=30)

1. Define entrepreneurship. Elucidate the rewards and challenges of being an

entrepreneur. (2+4)

2. Enlighten the statement that ‘finding a gap in the marketplace can create a
business opportunity’.

3. Outline & explain the various categories used in feasibility study for a new
venture.

4. Discuss the major criteria that one should focus on while making the business
plan.

5. Describe the intrapreneurial leadership characteristic.

6. ‘Environmental analysis is important for starting new venture.’ Justify this

statement.

7. Explain the four types of market structure according to the level of competition
in markets.

8. Briefly describe the entrepreneurial culture and ethics.

7
 SECTION C
Long Answer Questions
Attempt any two (2) questions but question no. three (3) is compulsory
(2*20=40)

1. Explain why most of the entrepreneurial ventures require funding during their
early life. How an entrepreneurship makes evaluating strategy and benefit
through entrepreneurial opportunities? Explain (12+8).

2. Describe the investor process. Mention the barriers and major pitfalls for the
entrepreneur. (12+8)

3. Study the given case carefully and answer the questions asked at the end:

Kamana is an enterprising youth. She has completed her studies. She thought
instead of doing a job, she will launch fresh vegetables in Nepal markets.
Having learnt of the future conventional foods, she decided to venture into
cultivation of mushrooms.
Mushrooms are known to be the best alternative food for vegetarians. For
Kamana, fund raising was a serious handicap for mass production. However,
the first trial batch of mushrooms that she managed to produced was bought by
Star Hotel in Kathmandu. Further, the hotel placed orders for supply of 20 kgs
every day.
Now mushroom industry is run by small entrepreneur, like Kamana. Another
big player M/s Panchamukhi Mushrooms, equipped with all facility was more
interested in the export market.
Kamana have set her sights high. She aim to sell mushrooms in a very big way
all over Nepal. Mushrooms have a great market potential and is a perishable
food.
Questions
a. Explain the qualities that Kamana have as an entrepreneur. (5)
b. Explain the various sources that she can use for financing her business.(5)
c. Advise her to increase the consumer awareness about this new food. (5)
d. Give your suggestions for distribution channel for mushrooms. (5)

****BEST OF LUCK****

8
 EXAMINATION PAPER

FACULTY : BUSINESS AND ACCOUNTANCY

COURSE : BACHELOR (Hons) IN BUSINESS ADMINISTRATION (BBA)

YEAR/ SEMESTER : SECOND YEAR / SEMESTER THREE

MODULE TITLE : PRODUCTION AND OPERATION MANAGEMENT

CODE : BBA 2643

DATE : 28 – APRIL, 2019, SUNDAY

TIME ALLOWED : 3 HOURS

START : 1:00 PM FINISH : 4:00 PM

Instruction to candidates
1. This question paper has THREE (3) Sections.

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ.

4. Answer 2 questions in Section C, MEQ.

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

(Candidates are required to give their answers in their own words as far as practicable)

1
 SECTION A
Multiple Choice Questions (30*1=30)

1. In operation management absenteeism is consider as :

a. Input
b. Process
c. Output
d. None of the above

2. Credit for early popularization of interchangeable part went to:

a. Charles Babbage
b. Eli Whitney
c. FW Taylor
d. Henry Ford

3. Planning function of POM does NOT include:

a. Forecasting
b. Process choice
c. Job design
d. Location planning

4. Total factor productivity is measured by:

a. O/I
b. O/L+C
c. O/PI
d. All of the above

5. Quasi-manufacturing technology is :
a. Capital intensive and low customer contact
b. Labor intensive and low customer contact
c. Capital intensive and high customer contact
d. Labor intensive and high customer contact

6. The term that pertains to incorporating customer ideas in product design is:
a. TQM
b. CAD
c. QFD
d. Robust design

7. The techniques for selecting the location decision include all of the following
EXCEPT:
a. Factor rating technique
b. Hungarian technique (Assignment technique)
c. Transportation technique
d. Central gravity technique

2
8. Which of the following is a stage in the life cycle of a product or service?
a. Incubation
b. Growth
c. Maturity
d. All of the above

9. Planning tasks associated with job scheduling, machine loading, and

dispatching typically falls under:
a. Long-range plans
b. Intermediate-range plans
c. Short-range plans
d. Mission-related planning

10. The system that has the highest equipment flexibility is:
a. Job shop
b. Batch
c. Repetitive production
d. Continuous processing

11. Which of the following costs is born by the firm when demand exceeds the
supply?
a. Ordering cost
b. Holding cost
c. Stock out cost
d. Shortage cost

12. Which of the following is NOT the definition of Quality?

a. Conformance of specification
b. Fitness for use
c. Spare part maintenance
d. Customer delight

13. Productivity increases when :

a. Inputs and outputs increases proportionately
b. Outputs decreases while inputs remain the same
c. Inputs decrease while outputs remain the same
d. Inputs increase while outputs remain the same

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14. A house of quality would depict the strength of relationship between which
two items?
a. The customer's desire for a durable wallet and the company's choice of material
for the wallet
b. The design team's choice of material for a wallet and the materials that were
considered but rejected by the design team
c. The stitching used in your company's new product and the stitching used in a
competitor's wallet
d. The customer's need for a sealable change pocket and the customer's need for
plastic insert to display pictures

15. Which of the following methods best considers intangible costs related to a
location decision?
a. Factor-rating method
b. Assignment method
c. Locational break-even analysis
d. Transportation method

16. Which of the following is NOT a type of inventory?

a. Finished goods
b. Raw materials
c. MRP
d. Work -in-process

17. The list of quantities of components, ingredients, and materials required to

produce a product is the:
a. Master schedule
b. Purchase order
c. Bills-of -materials
d. Engineering change notice

18. Low customer contact and labor intensiveness are features of:
a. Quasi manufacturing
b. Mass service technology
c. Custom shop technology
d. Professional service

19. Capital intensiveness and high customer contact are the features of:
a. Quasi manufacturing
b. Mass service technology
c. Custom shop technology
d. Professional service

4
20. One of the importance of location decision is:
a. It helps in recruitment
b. It helps in labor relation
c. It requires less cost
d. It requires long term commitment

21. Qualitative techniques for selecting locations includes ______ .

a. center of gravity method
b. breakeven point
c. transportation method
d. simple comparative chart analysis

22. To explain ______ term, the phrase “as late as possible” is used.
a. planning forward
b. scheduling backward
c. planning backward
d. forward Scheduling

23. An operations strategy is created directly from the _________ strategy.

a. corporate strategy
b. marketing strategy
c. business strategy
d. human resource strategy

24. Which of the following is a definition of quality?

a. Fitness for Purpose
b. Zero Defects
c. Right First Time
d. All of the above

25. Which of the following is a quality attribute for a stay in a hotel?

a. Cost of the stay
b. Time for staff to clean the room
c. Comfort of the bed
d. Number of other guests staying in the hotel

26. The Pareto concept refers to:

a. 80% of the problems being caused by 20 percent of the factors
b. The probability that a product will be functional when used
c. Competitive benchmarking
d. Quality at the source

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27. The effects of globalization on worldwide exports account for more than
______ % of worldwide gross national product.
a. 5
b. 41
c. 30
d. 12

28. A disadvantage of global operations is a:

a. Sharing proprietary technology
b. Telecommunications technology
c. Nationalization
d. Both ‘a’ and ‘c’

29. Which of the following factors would be a performance consideration in

facility layout planning?
a. Labour skill level
b. Process capability
c. Access to finished goods inventory
d. Proximity to external suppliers

30. The design of process layouts employs:

a. Trip matrices
b. Relationship charts
c. Block plans
d. All of the above

6
 SECTION B
Short Answer Questions
Answer any five (5) questions out of eight (8) questions (5*6=30)

1. Elaborate operations strategy as a competitive weapon with best fitted example.

2. Summarize the stages of product development process.

3. Explain the issues arise while scheduling in production.

4. Discuss about the service process technology.

5. The maintenance department of a Valley Hospital uses about 1000 cases of liquid
cleanser annually. Ordering costs are Rs. 12, carrying costs are Rs. 5 per case a
year, and the new price schedule indicates that orders of less than 50 cases will
cost Rs. 30 per case, 50 to 79 cases will cost Rs. 28 per case, 80 to 99 cases will
cost Rs. 26 per case, and larger orders will cost Rs. 24 per case. Determine the
optimal order quantity and the total cost.

6. Describe seven tools of quality.

7. Explain the importance of inventory and its types. (3+3)

8. First printing and copy center wants to find the minimum total cost assignment of
3 jobs to 3 typesetters.

Jobs Typesetters

A B C

R-34 11 14 6

S-66 8 10 11

T-50 9 12 7

7
 SECTION C
Long Answer Questions
Attempt any two (2) questions but question no. three (3) is compulsory (2*20=40)

1. Solve the linear programming using simplex method:

Maximize Z = 50x1 + 60x2
Subject to
2x1 + 3x2  1500
3x1 + 2x2  1500
x1  450
and x1, x2, x3  0

2. Define production and operations management. Explain the system approach to

production and operation management with suitable example and diagram. Also
elaborate the scope of operations management. (5+10+5)

3. Study the given case carefully and answer the question asked at the end:
A business group has planned to establish a new sugar factory in Nepal. They have
made a feasibility study that showed very good opportunity to invest money in this
sector. They have made series of decisions regarding to location, layout, and
facility selection.
First and very difficult issue was located decision. There were three main options
for the group. Nepalgunj, Biratnagar and Nawalparashi. Relatively, Nepalgunj had
good access to raw materials, cheap labour and cheap land for factory. Biratnagar
was good for local customer demand and being situated in central part of the
country, Nawalparashi was good for transportation access to all over the country
and good access to the raw materials. There were many other factors like local tax,
competitor’s threat, productive land for sugarcane and friendly farmers group.
After analysis, the business group has decided to select the best available location
for their purpose.
After location decision they had another layout issue of faculty selection. They
wanted to run the factory at a large scale. But before the capacity decision they had
to make a market survey to know the real demand of their product. They have
made a market research, they also made a survey of farmers to know how many
will be ready to start sugarcane production. They have hired a mechanical engineer
to make an analytical study of Japanese and German plants. Based on the available
information they have decided to purchase a semi-automated machine made in
Germany that had a continuous manufacturing system.

Proper layout of the factory was another major issue for the business group. They
hired a consultant to make a study about the effective layout of the factory.

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Consultant had emphasized on easy access to farmers and suppliers, good
supervision from the management maintenance department at the control area
proper plant layout required for smooth and effective production system, canteen
near to the factory workers etc. Material receiving system, storage and raw
material feeding system were placed near the entry gate of the factory.
Management office, canteen, maintenance department, marketing department,
finished goods store section were place near the exit gate of the factory.

The business group was quite aware on the interlinked decision regarding to
location, capacity and layout. Lastly they have planned to establish the factory at
suitable layout of the plant. Based on the above information, supply your opinion
regarding to the following issues.

Questions: (4*5)

a. Which city is the best location decision for the business group in establishing
new sugar factory?
b. State which process is appreciated for the production system, with justification.
c. Discuss an optimum layout for the above production system with discussion of
capacity issues.
d. How are these three decision interrelated in the given prospective?

****BEST OF LUCK****

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 EXAMINATION PAPER
FACULTY : BUSINESS AND ACCOUNTANCY

COURSE : BACHELOR (Hons) IN BUSINESS ADMINISTRATION (BBA)

YEAR/ SEMESTER : SECOND YEAR / SEMESTER THREE

MODULE TITLE : QUANTITATIVE METHODS

CODE : BBA 2523

DATE : 24 – APRIL, 2019, WEDNESDAY

TIME ALLOWED : 3 HOURS

START : 1:00 PM FINISH : 4:00 PM

Instruction to candidates
1. This question paper has THREE (3) Sections.

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ

4. Answer 2 questions in Section C, MEQ

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

(Candidates are required to give their answers in their own words as far as practicable)

1
 SECTION A
Multiple Choice Questions (30*1=30)

1. When both samples are greater than 30, the test of equality of means is
conducted using:
a. F test
b. Z test
c. t test
d. 𝜒 2 test

2. A variable that changes due to the action of another variable is known as the:
a. Independent variable
b. Extraneous variable
c. Dependent variable
d. Complex

3. Usually level of significance is set at ______ figure.

a. 2%
b. 5%
c. 99%
d. 100%

4. The compound interest of $5000 at 10% p.a. for 3 years is:

a. $ 3656
b. $ 4656
c. $ 5656
d. $ 6656

5. Present value of annuity of $80 a year for 20 years at 5% p.a. C.I. is:
a. $ 158.29
b. $ 202.59
c. $ 102.49
d. $ 258.79

6. If x = 8 – 2y and x + y = 6 then x and y are:

a. – 2 and - 4
b. 3 and 6
c. 1 and 3
d. 4 and 2
7. What is probability of drawing two clubs from a well shuffled pack of 52
cards?
a. 13/51
b. 1/17
c. 1/26
d. 13/17

2
8. The ratio of 1 hour to 300 seconds is:
a. 1:12
b. 12:1
c. 1:5
d. 5:1

9. There are 30 people in a group. If all shake hands with one another, how
many handshakes are possible?
a. 870
b. 435
c. 30!
d. 29! + 1

10. In a moderate asymmetrical distribution, the values of the mode and the
median are 20 and 24 respectively, find the median.
a. 24
b. 20
c. 25
d. 26

11. The formula of Struge’s rules to classify the data, the no of classes (k) is:
a. K = 1+3.233 Log N
b. K = 1+3.332 Log N
c. K = 1+3.322 Log N
d. None of the Above

12. Arithmetic mean between a and b is:

𝑎−𝑏
a. 2

b. 𝑎𝑏
𝑎+𝑏
c. 2

d. None of the Above

13. When Karl-Pearson’s coefficient of skewness, Sk(p) > 0 the distribution is:
a. A negatively-skewed
b. A positively-skewed
c. Insufficient information
d. Symmetrical

14. The probability of getting a no.5 when a die is rolled is:

a. 6/1
b. 1/2
c. 1/6
d. 1/5

3
15. If two events E and G are independent, then probability of occurrence of both
events is:
a. P(E or G)= P(E) + P (G)
b. P(E and G)= P(E) + P (G)
c. P(E or G)= [P(E) + P (G)]/2
d. P(E and G)= P(E) * P (G)

16. The data given as 5,7, 12, 17, 79, 84, 91 will be called as:
a. A continuous series
b. An individual series
c. A discrete series
d. Time series

17. With the help of Ogive Curve, one can determine:

a. Median
b. Percentiles
c. Deciles
d. All of the above

18. The suitable measure of central tendency for qualitative data is:
a. Mode
b. Geometric mean
c. Arithmetic mean
d. Median

19. Null Hypothesis is the hypothesis for:

a. Inequality
b. Difference
c. Variation
d. No difference

20. Which is high positive correlation among the following data?

a. 0.89
b. 0.87
c. 0.92
d. -0.95

21. Mode means :

a. The square of standard deviation
b. A diagram based on order statistics
c. The most repeated value
d. The middle value

4
22. The variance of binomial distribution is given by:
a. np
b. npq
c. 𝑛𝑝
d. 𝑛𝑝𝑞

23. Binomial distribution tends to poison distribution when:

a. n → ∞, p → ½ and np = finite
b. n → ∞, p → 0 and np = finite
c. n → 0, p → 0 and np = finite
d. n → 0, p → 1 and np = finite

24. In normal distribution:

a. Mean > median > mode
b. Mean < median <mode
c. Mean = median = mode
d. Mean < mode >median

25. Data presented in form of frequency data is known as:

a. Grouped data
b. Ungrouped data
c. Secondary data
d. Calculated data

26. Which of the following indicates the strongest relationship?

a. r = 0.5
b. r = 0.09
c. r = -0.6
d. r2 = 0.2

Read following table and answer the question no 27, 28 and 29

Industry A Industry B
No of workers 500 600
Monthly mean 4200 4000
Standard Deviation 9 8

27. Whose coefficient of variance is more?

a. A
b. B
c. Both
d. None of the Above

5
28. Which company has paid largest wages bill?
a. A
b. B
c. Equal
d. None of the above

29. Which company is more consistent on terms of salary?

a. A
b. B
c. Both
d. None of the above

30. The range of Pearson’s skewness coefficient is:

a. -1 ≤ Sk (P) ≤ 1
b. 0 ≤Sk (P) ≤ 1
c. -3 ≤ Sk (P) ≤ 3
d. None of the above

6
 SECTION B
Short Answer Questions
Attempt any five (5) questions out of eight (8) questions (5*6=30)

1. Three partners X, Y and Z have invested in a setup in the ratio of 5:3:2

respectively. At the end of first years of successful business, the company was able
to make a profit of 4500$. If 20 % of the profit is deducted for miscellaneous
expenses, what is the net profit share of Mr Y?

2. What would Rs. 1000 become in a saving account at 3% per year for 3 years when
the interest is not compounded (simple interest)? What would the same amount
become after 3 years with the same rate but compounded annually?(2+4)

3. Prepare a histogram from the following data.

Class 0-6 6-12 12-18 18-30 30-36 36-60
interval
Frequency 4 8 15 20 12 8

4. Define mutually exclusive events. A card is drawn at random from a pack of 52

cards. What is the probability of the card being either a face card or a black
card?(2+4)

5. The A manufacturing firm produces steels pipes in three plants with daily
production volume of 500, 1000 and 2000 units respectively. According to the past
experience, it is known that fraction of defective outputs produced by three plants
are respectively 0.005, 0.008 and 0.01 .If a pipe is selected from a total production
and found to be defective. From which plant the defective pipe is expected to have
been produced more?

6. The following data gives the wages distribution.

Wages in $ 20-30 30-40 40-50 50-60 60-70
No. of Person 3 - 10 7 -
If mean wage is $ 45 and total number of person is 30, find the missing frequency.

7. Write the meaning of random sampling. Name the different types of random
sampling. (3+3)

7
8. A random sample of 50 workers is selected from 300 workers at a random. The
mean income of 50 workers is found to be Rs 5000 and standard deviation of
income is Rs. 200. Then construct a 99% confidence interval for a mean of all
workers.

8
 SECTION C
Long Answer Questions
Attempt any two (2) questions out of three (3) questions (2*20=40)

1. The average daily sale of 500 branch offices was Rs. 100 thousand and the
standard deviation Rs. 10 thousand. Assuming the distribution to be normal,
indicate how many branches have sales;
a. Less than Rs. 90 thousand
b. More than Rs. 120 thousand
c. Between Rs. 85 thousand and Rs. 105 thousand
d. Between Rs. 70 thousand and Rs. 80 thousand

2. A. The weekly wages of a sample of 200 workers in a industry A was Rs 100 with
standard deviation of Rs 100.The average weekly wages of a sample of 300
workers in an industry B was Rs 1000 with standard deviation of Rs 50.Can we
consider the weekly wages paid by industry A is higher than those paid by industry
B? (10)

B. From the data given below construct the index number for the year 2013 taking
2012 as a base (10)
a. Arithmetic mean
b. Geometric mean
Price in 2012(Rs.) Price in 2013(Rs.)
A 6 10
B 2 2
C 4 6
D 10 12
E 8 12

3. The following are the weekly production in units (output) produced by the workers
of a factory:
72 23 48 51 64 82 12 33 50 39
57 35 88 77 25 39 52 48 64 49
52 41 72 62 49 32 54 67 46 55
57 82 44 75 56 51 63 59 69 53
42 75 85 68 55 52 45 40 57 20
75 46 51 50 16 62 56 54 40 59
The management was decided to give bonus of Rs 5000, 6000, 7000, 8000 and
9000 to each worker in the respective output group 40 to 50, 50 to 60 and so
on. Find the following:
a. Mean output of all the workers. (6)
b. Average bonus received by the workers. (6)
c. Standard deviation of the bonus. (8)

*****BEST OF LUCK*****
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