EXAMINATION PAPER

FACULTY : BUSINESS AND ACCOUNTANCY

COURSE : BACHELOR (Hons) IN BUSINESS ADMINISTRATION (BBA)

YEAR/ SEMESTER : SECOND YEAR / SEMESTER THREE

MODULE TITLE : BUSINESS ORGANIZATION

CODE : BBA1313

DATE : 25 – APRIL, 2019, THURSDAY

TIME ALLOWED : 3 HOURS

START : 1:00 PM FINISH : 4:00 PM

Instruction to candidates
1. This question paper has THREE (3) Sections.

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ

4. Answer 2 questions in Section C, MEQ

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

(Candidates are required to give their answers in their own words as far as practicable)

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 SECTION A
Multiple Choice Questions (30*1=30)

1. Which level of manager’s focus on strategy making and environment

diagnosis?
a. Top Level
b. Middle Level
c. Low level
d. All of the above

2. Placing right person at right time is______.

a. staffing
b. planning
c. leading
d. controlling

3. A document setting out a business future objectives and strategies for

achieving them is______.
a. objective
b. business plan
c. duties
d. All of the above

4. Moral principles that govern a person’s behavior or the conducting of an

activity is:
a. Psychology
b. Organization behavior
c. Ethics
d. Culture

5. A system in which members of an organization are ranked according to

relative status or authority is:
a. Organization Hierarchy
b. Centralization
c. Chain of Command
d. Decentralization

6. The degree to which an organization relies on rules and procedures to direct

the behavior of employees is:
a. Complexity,
b. Formalization
c. Centralization
d. Motivation

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7. ______ is the act of making choice among set of alternatives.
a. Choice
b. Planning
c. Co- coordinating
d. Decision making

8. Absence of which factor cause dissatisfaction?

a. Hygiene Factors
b. Motivating Factors
c. Both a and b
d. None of the above

9. Which form of departmentalization would be most appropriate in companies

that has distinctly different product lines?
a. Functional departmentalization
b. Product departmentalization
c. Customer departmentalization
d. Geographical departmentalization

10. Conflict can be resolved by:

a. Avoiding
b. Negotiating
c. Integrating goals of conflicting parties
d. All of the above

11. Which one of the following orders indicates the correct logical order of
managerial functions?
a. Organizing, Planning, Directing, Staffing, Control
b. Planning, Organizing, Staffing, Directing, Control
c. Planning, Directing, Organizing, Staffing, Control
d. Organizing, Planning, Staffing, Directing, Control

12. Which organizational structure consists of functional specialist and line

authorities?
a. Line organization structure
b. Matrix
c. Line and staff
d. Network

13. The word communication originates from the _____ word "communis"
denoting common.
a. Latin
b. Greek
c. French
d. Ancient

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14. Which leadership style is also known as dictatorial leadership?
a. Autocratic
b. Democratic
c. Lassiez fair
d. None of the above

15. Determining the number of people who are accountable to a single manager
refers to ______.
a. chain of command
b. degree of centralization
c. span of control
d. degree of specialization

16. The primary responsibility for human resource planning lies with:
a. HR Manager
b. General manager
c. Trade union leader
d. Trade union leader

17. The development and application of employees' skills and energies to

accomplish the goals and objectives of the organization is called:
a. Human resource management
b. Human resource planning
c. Selection
d. Recruitment

18. The first step in the human resource planning process is:
a. Preparing a job analysis
b. Forecasting future human resource needs
c. Assessing future demand
d. Assessing future supply

19. Job _______ is the process of describing jobs and arranging their
interrelationships.
a. design
b. specification
c. analysis
d. description

20. Middle level managers are responsible for:

a. Evaluating and reviewing the performance of all department and taking steps
to achieve goals
b. Defining overall objectives of the organization
c. Preparing departmental plans and strategies
d. Making day-to-day operational plans

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21. Business idea can be generated from various sources like:
a. Market survey
b. Contacts with prospective consumers
c. Project reports and publications
d. All of the above

22. Chain of command simply implies:

a. Many employees one boss
b. One employee should receive order and instruction from only one boss at a
time
c. One employee many bosses
d. All of the above

23. Divisional organizational structure is used specially by those firms that are
involved in:
a. Production of only one type of specialized goods
b. Division of things
c. Production of various line of products or services in various locations
d. Production of semi-finished goods

24. Responsibility towards government includes:

a. Earning profit
b. Payment of fair Tax
c. Committed towards customer satisfaction
d. Providing good working environment

25. Concentrated marketing also called ______ Marketing.

a. undifferentiated
b. differentiated
c. niche
d. local

26. We can see well defined chain of command with lower span of control in:
a. Vertical organization
b. Flat organization
c. Horizontal organization
d. Both ‘b’ & ‘c’

27. The disadvantage of product layout is:

a. High initial investment for the specialized facilities
b. Skilled labor to operate machines
c. Production time is longer, requiring more goods in inventory
d. High cost of inspection

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28. Inventory control in production, planning and control aims at:
a. Achieving optimization
b. Ensuring against market fluctuations
c. Acceptable customer service at low capital investment in inventory
d. Discounts allowed in bulk purchase

29. A ______ is a systematic, general and periodic process that assesses an

individual employee's job performance and productivity in relation to certain
pre-established criteria and organizational objectives.
a. performance appraisal 
b. productivity
c. skill development
d. none of the above

30. ______is a process of negotiation between employers and a group of

employees aimed at agreements to regulate working salaries, working
conditions, benefits, and other aspects of workers' compensation and rights
for workers.
a. Collective bargaining
b. Arbitration
c. Compensation
d. None of the above

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 SECTION B
Short Answer Questions
Attempt any five (5) questions out of eight (8) questions (5*6=30)

1. Define business. If you are ownership of any business firm how could you plan for
profit? (2+4)

2. Discuss the steps for creation a business idea in an organization.

3. Differentiate formal and informal organization structure.

4. List out the factors affecting selection of site.

5. State the pricing strategies and pricing decision on product.

6. How could you motivate your employee in your organization? Shortly explain
with example.

7. Elaborate the organization culture and ethics.

8. Explain the recent trend in wholesale and retailing in terms of Nepal.

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 SECTION C
Long Answer Questions
Attempt any two (2) questions but question no. three (3) is compulsory
(2*20=40)

1. Why employees affiliate to unions? How can the conflict between employees and
management can be resolved, explain with example. (8+12)

2. Write short notes (Any four) (4*5)

a. Business Partnership
b. Function of manager
c. Product life cycle
d. Total quality management
e. E-commerce & On-line trading
f. Human Resources planning

3. Study the given case carefully and answer the questions asked at the end.

Every year many new and young entrepreneurs coming up with new innovative
ideas since last seven-eight years so that the startup scene in Nepal has changed
significantly. And it is estimated that about 60’s number are in the pace of successful
startups in Nepal. It can also be said as these are the companies which are running in
good profit. Due to the absence of Venture capitals in the ecosystem, a young Nepali
startup ecosystem has been in the making and tried their best over the period. Since
many young and energetic youth has done many successful startups belonging in IT
sector, the future of the Nepal startups is seen bright.

One of the most successful Nepali startups, Mark Sears, CEO of Cloud Factory
thinks “The Nepali startup scene is heading slowly but surely in a good direction”.
Similarly Bidhyabaridhi Sigdel, Investment Director at Dolma Impact Fund has given
similar views “Now we are seeing new and unique businesses, which involve a
brilliant choice of timing and products”.

There are many company established in Nepal which provide facilities

nationally as well as internationally. Cloud Factory and F1Soft is the two companies
among many which provide service to both.

Similarly like Grepsr is a company which was specializing in web crawling

service and provide service to international clients like The Boston Consulting Group,
GE Capital and Target. Likewise, Subrat Basnet, one of the co-founders of the
company emphasizes on the tremendous opportunity for the tech entrepreneurs in
Nepal to make an impact on a global scale.  He further added that with the growth of
local talent, low risk investment and low operational cost, among other things, Nepali
tech entrepreneurs can really compete in the global market if they have great ideas and
the right marketing.

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Innovative companies such as Grepsr, 11Beep and CashOnAd are pioneering a
revolution on tech entrepreneurship in Nepal. They are planning big and launching
their services beyond the borders of Nepal. Beside now government has also
understood the importance of entrepreneurship in Nepal. So they provide startup
Funds to many entrepreneur.  Similarly the government has been running a BIP
(Business Incubation Programs) under the Department of Cottage and Small Industries
(DoCSI). The BIP which has been running for the last eight years is targeted at
supporting startup enterprises.
One important challenging problem faced by many new entrepreneurs is that they face
lots of challenges to launch their products nationally as well as internationally. Beside
the most important challenge is the finance for every new entrepreneur.

Questions:

1. Mention the problems Nepalese Entrepreneurs are facing with the current
business environment. (5)
2. Explain the main issues you have to consider before the start up of your new
venture. (5)
3. List out the lessons you learned after reading stories of some entrepreneurs in
the case. (5)
4. The increasing trend of business organization is considered as good index for
nation’s progress. Elaborate (5)

****BEST OF LUCK****