STT:

TRƯỜNG ĐH NGUYỄN TẤT THÀNH ĐỀ THI KẾT THÚC HỌC PHẦN

KHOA NGOẠI NGỮ Môn: Tiếng Anh Thương Mại 2 Mã đề
Ngành Ngôn ngữ Anh (Business English – Intermediate) thi
Thời gian làm bài: 60 phút
Ngày thi: / /2021 1A
Số
Họ và tên thí sinh:_______Lê Nguyên Khánh___________________________ phách
MSSV:____1911548158_______ Lớp:___19DTA3C____
Học phần: ______________________ Học kỳ:___________ Năm học:_____________________
----------------------------------------------------------------------------------------------------------------------
Điểm tổng Họ tên và chữ ký giám thị Họ tên và chữ ký giám khảo
(1) (2) (1) (2)

1A
Warning: - Gadgets and reference materials are NOT allowed.
- DO NOT use pencils or correction pens to answer your test.
- Supervisors DO NOT explain anything.

PART 1. VOCABULARY AND STRUCTURE EXPRESSIONS (60pts)

1.1. Match the words in column A with the appropriate phrases in column B to make the right definitions
(20pts)
A. Words B. Definitions
1. Union A. Labor organizations of unskilled and semiskilled workers in mass-
2. Goals production industries such as automobiles and mining
B. Skills that involve the ability to picture the organization as a
3. On-the-job
whole and the relationship among its various parts
training C. An employee organization whose main goal is representing its
4. SWOT members in employee-management negotiation of job-related
issues
5. Hierarchy D. The broad, long-term accomplishments an organization wishes to
6. Decentralized attain.
authority E. A system in which one person is at the top of the organization and
there is a ranked or sequential ordering from the top down of
7. Conceptual skills managers who are responsible to that person.
8. Production F. An organization structure in which decision-making authority is
delegated to lower-level managers more familiar with local
9. Industrial unions
conditions than headquarters management could be.
10. Recruitment G. The creation of finished goods and services using the factors of
production: land, labor, capital, entrepreneurship, and knowledge
H. Training at the workplace that lets the employee learn by doing or
by watching others for a while and then imitating them
I. The set of activities used to obtain a sufficient number of the right
employees at the right time
J. Analysis a planning tool used to analyze an organization's
strengths, weaknesses, opportunities, and threats

ANSWER
1 C 2 D 3 H 4 J 5 E
6 F 7 B 8 G 9 A 10 I

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 /20 pts.

DO NOT WRITE IN HERE.

1.2. Choose the best answer to each sentence (20 pts)

11. One of the four primary functions of management is:
A. controlling B. marketing C. financing D. designing

12. Which skills are most important for first-line managers?

A. Human Relation skills B. Conceptual skills C. Technical skills D. Managerial skills

13. The term ______ and development includes all attempts to improve productivity by increasing
an employee’s ability to perform.
A. Studying B. Training C. Learning D. Reading

14. Leadership style that consists of managers and employees working together to make decisions
A. Participative Leadership C. Free-Rein Leadership
B. Autocratic Leadership D. Boss-centered Leadership
15. ___________ is the process of establishing and maintaining contacts with key managers in your
own and other organizations, and using those contacts to weave strong relationships that serve
as informal development systems.
A. Forecasting B. Networking C. Conceptualizing D. Controlling

16. Organizational (or corporate) culture is the widely ______ values within an organization that
foster unity and cooperation to achieve common goals.
A. closed B. open C. turn-out D. shared

17. A(n) __________ consists of one person at the top of the organization and many levels of
managers who are responsible to that person.
A. hierarchy C. inverted organization
B. oligarchy D. informal organization
18. The part of production process that puts together components
A. Mass customization C. Process manufacturing
B. Facility Layout D. Assembly process
19. A summary of the objectives of a job, the type of work to be done, the responsibilities and
duties, the working conditions, and the relationship of the job to other functions
A. Job Simulation C. Job Selection
B. Job Description D. Job Orientation
20. PERT stands for:
A. program expected required technique C. program evaluation and required
technique
B. program expected and review technique D. program evaluation and review technique
ANSWER
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 11 A 12 C 13 B 14 A 15 C
16 D 17 A 18 D 19 B 20 D

/20 pts.
DO NOT WRITE IN HERE.

1.3. Answer the questions below using your own words. (20pts)
21. What are the primary functions of management? List and describe each. (10pts)
Planning : determine stategies and tactics to achieve goals.................................................................................
Organizing : make a completed structure of organization...................................................................................
Leading : creating a vision for organization and guilding...................................................................................
Controlling : take care of the working process of people and the operation of company...................................
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22. What is flexible manufacturing? (5pts)
Designing machines to do multiplr tasks so that they can produce a variety of products...................................
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23. What are the five steps in human resource planning? (5pts)
Analysis of Organisational Plans and Objectives
Analysis of Human Resource Planning Objectives
Forecasting for Human Resource Requirement
Assessment of Supply of Human Resources
Matching Demand and Supply
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PART 2. CASE STUDY AND DISCUSSION (40pts)

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 2.1. Read the following case study carefully.
Located in Las Vegas, Nevada, with its fulfillment center situated next to the UPS hub, Zappos.com has
$1 billion in annual revenue. In 2010, Zappos was ranked number six by Fortune magazine as one of the best
places to work in America. The origin of Zappos was an entrepreneurial effort by Nick Swinmurn called
ShoeSite.com. Swinmurn launched this company during the dot-com boom. The concept emerged as a result
of Swinmurn’s inability to locate shoes that he was looking for in malls. Swinmurn took photos of the shoes
from various shoe stores and uploaded them onto his website. He would take orders, go to the shoe store and
purchase the shoes for the customer, and ship the shoes the next day. At the time, there was no single place
online to purchase shoes in that way. Today, Zappos is owned by Amazon.com, which purchased the
company for $1.2 billion in 2010. Zappos CEO Tony Hsieh remains at the helm of the company, and the
culture of the firm remains intact. In short, Amazon has allowed Zappos to continue to operate as it had in the
past.

DO NOT WRITE IN HERE.

The emphasis on customer satisfaction and employee happiness permeates the culture of Zappos. The
name Zappos is a derivative of the Spanish word for shoes, “zapatos.” Its culture is driven by 10 core values,
the first being to “wow” the customer. Two important core values influence the planning, organizing,
leading, and controlling functions at the firm. They are (1) to pursue growth and learning and (2) to have
passion and determination. These and the other core values emphasize teams and employee empowerment,
so much so that team leaders (management) are required to spend at least 20 percent of their time off the job
with their team members.
Relationship building helps drive a management approach that focuses on the primary goal of the
company— to provide the best possible experience for the customer. Members of the Zappos team indicate
how these functions are practiced at Zappos.
2.2. Answer the questions below using your own words.
24. What does the vision statement for a company like Zappos include? (15pts)
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25. Why do you think team leaders at Zappos are required to spend 20 percent of their time with their
teams outside the work environment? (25pts)
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- THIS IS THE END OF THE TEST -

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