Jcus Bu1104 - Bu1804 Workbook 3 2020

 JCUS
BU1104/BU1804 Workbook 3 2020
Thi Khanh Huyen Nguyen - James Cook University
Created:
Created: 19-SEP-20 Last Modified:
Last Modified: 19-SEP-20
Contents
 Introduction and Overview
 Instructions
 Small Business Profile
 Task 3 Topics
 CBLG Assessment Cover Sheet
 Submitting to LearnJCU
Thi Khanh Huyen Nguyen - James Cook University Workbook: JCUS BU1104/BU1804 Workbook 3 2020
Created: 19-SEP-20 Last Modified: 19-SEP-20 Page 1 of 23 pages
Introduction and Overview
INTRODUCTION
Within Singapore (and the trend is worldwide) local small business enterprises make up approximately
99% of all businesses, and contribute nearly 50% to Singapore’s GDP while employing 70% of the
workforce. The labour force by occupation (2014) identifies services 83%, industry 14.8% and agriculture
1.3% (Sourced from www.spring.gov.sg). Likewise in Australia, small businesses make up 96% of all
businesses, and they contribute more than 53% to Australia's GDP. 84% of all small business employees
are in the service sector, 9% in agriculture, forestry and fishing, 6% manufacturing and 0.5% mining.
(Sourced from Australian Government 2013
Individuals work in all different types of sizes of organisations and businesses in various roles and
responsibilities, duties and expectations. One approach to familiarise you with these future challenges is
to apply the theory of this subject in a practical context requiring you to explore and identify the various
topics within a business/management environment. It is hoped that by applying the various topics to your
chosen small business, this will contribute to your understanding and establish a sound basis of both the
theory and practical aspects of this subject in the management context and prepare you for the
remainder of your business degree.
OVERVIEW
For this assessment task, you are to use the same small business that you have created in the first
assessment workbook. Update any information if necessary based on the feedback given to your
business profile in the first assessment workbook.
You will be required, using this workbook, to express and apply a number of the topics to
demonstrate the practical understanding and application of these topics in your chosen business.
Instructions
INSTRUCTIONS
Save Workbook 3 into your Assets as you did for Workbook 2. Once you have completed Workbook 3, you will
need to save the workbook as a PDF file and submit/upload the file to the Assessment 3 Dropbox in
LearnJCU.
To create a PDF, click on the top right hand corner icon; click Print and it will print to PDF.
Instructions how to submit your completed workbook:
How to go about submission:
a. Go to "Assessment" folder.
b. Select your relevant Tutorial SafeAssign submission of Assessment 3. If you are in Tutorial A, choose Tutorial
A SafeAssign Submission of Assessment 3
c. Upload your assessment and submit. Submit once only.
d. Check the subject guide for due date and time.
e. As this assessment replaces a final exam, the marked assessment and feedback will be available online
through LearnJCU on the date that official student results are released.
1. Use the same business profile you described in Assessment 1.
2. Copy from task 1 the details of the Small Business Profile.
3. For task 3 you will select four (4)
four (4) topics from the list provided in Workbook 3 which are drawn from
lectures 7-10 inclusive.
4. For each of the chosen topics you are to write 350 words explaining how you can best apply the topic to
your business achievable sustainable success. Choose each topic carefully for both parts ensuring that
you use at least two references for each topic to support your reasoning.
5. The presentation format in addressing your chosen topics is to:
a. STATE
STATE: the theory concept approach etc (briefly)
b. EXPLAIN
EXPLAIN: give a comprehesnive explanation of the concept and theory based on what is covered in
the lecutre/textboo.
c. ILLUSTRATE
ILLUSTRATE: demonstrate the application of the topic to your business (expand) by discussing and
analysing the information from the created business profile to teh relevant concept.
You'll need to use a minimum of TWO (2)
TWO (2) different references per topic using APA referencing format. in
the Reference list box.
Small Business Profile
Name of Small Business
Name of Small Business: Use the same name of the small business that you have written in first
assessment workbook
Mr Bean
Type of Business
Follow what you have done for the first assessment workbook.....
Type of business: soya bean-based products and beverages. (F&B)
Our company is a successful leading chain soya bean food and beverage retailers in Singapore
which serves fresh soya drinks, cake, ice-creams, pastries and soy beancurd. Our chefs produce
a new fresh batch every hour to deliver tender and highest quality cake along with the fresh
soymilk. We have an iconic "see-through" kitchen in order to let our consumers know about the
way the chef prepares the fresh soybean-based food and drink productions as well as know-how
the chef performs the technique in the skill of making them. We believe that with fresh and
premium quality of our ingredients will helps us stand out from other competitors such as
Rochor bean curd House, Tan Soon Mui, etc.
Mr Bean has increasingly spread to domestic and foreign markets, with over 60 stores in
Singapore and including 4 distribution outlets out of Singapore. Furthermore, we also have an
online presence for customer
Website: https://www.mrbean.com.sg
Instagram: https://www.instagram.com/mrbeansg
We launch special versions of cakes and drinks which are only available in Mr Bean on some
important occasions like Christmas, New Year, etc. Moreover, under the guidance and
directions of the chef, customers can change their dishes with their desire.
Type of business: soya bean-based products and beverages. (F&B)
Our company is a successful leading chain soya bean food and beverage retailers in Singapore
which serves fresh soya drinks, cake, ice-creams, pastries and soy beancurd. Our chefs produce
a new fresh batch every hour to deliver tender and highest quality cake along with the fresh
soymilk. We have an iconic "see-through" kitchen in order to let our consumers know about the
way the chef prepares the fresh soybean-based food and drink productions as well as know-how
the chef performs the technique in the skill of making them. We believe that with fresh and
premium quality of our ingredients will helps us stand out from other competitors such as
Rochor bean curd House, Tan Soon Mui, etc.
Mr Bean has increasingly spread to domestic and foreign markets, with over 60 stores in
Singapore and including 4 distribution outlets out of Singapore. Furthermore, we also have an
online presence for customer
Website: https://www.mrbean.com.sg
Instagram: https://www.instagram.com/mrbeansg
We launch special versions of cakes and drinks which are only available in Mr Bean on some
important occasions like Christmas, New Year, etc. Moreover, under the guidance and
directions of the chef, customers can change their dishes with their desire.
Vision Statement
Insert your business Vision Stqatement here.
Mr Bean has been founded by Kang Puay Seng and Loh Jwee Poh in 1995 and began out with
just two items, soya milk and bean curd, as a hawker stall at the People' s Park Food Centre.
Two workers were there only. The organization was then able to deliver fresh soymilk all day
long with the installation of a portable soymilk brewing system. Our team aims to make Mr
Bean as the leading worldwide, trend-setting pastry brand.
Mr Bean is born and being developed with the goal of introducing a modern philosophy of
living with fresh, revolutionary improvements and radical distinction through enthusiastic and
vibrancy soybean-based items. This is a story of a humble bean that has grown to be part of
people's lives. We believe that everyone is entitled to lead a fulfilling and enriching life and this
philosophy is translated into Life's Simple Pleasures. It is the simple pleasures in life that fill us
up and move us. Through our relationships with our customers, staff and the community, we
hope to inspire and touch lives as we are entrusted by our customers to be part of their daily life
experiences.
Mission
Insert your Mission here.
Mr Bean reconnects Life's Simple Pleasures to you through a fulfilling and inviting food &
beverage experience. To us, Life's Simple Pleasures are the things that make our lives
meaningful, memorable and fulfilling. At Mr Bean, we bring these emotions to our customers
and our stakeholders by reconnecting them to Life's Simple Pleasures. Furthermore, the Mr Bean is
proud to inspire you with its mix of innovative ideas that have implemented modern culinary
trends in our food atrium divisions. We are working to evolve and do it in a distinctive style
while we imbue our product models with imaginative individuality and generate value for the
food you enjoy.
Location
One of our stores is located in #01-12 Aljunied MRT Station, 81 Geylang Lorong 25,
Singapore.
When you get to Aljunied MRT, take a right turn, and then you can see that the store is right in
front of you.
The overall population in the region of Aljunied MRT is 1,560 sq, the majority of citizens in the
age of 15-65 years old. Therefore, citizens are seen to be highly qualified in education. It is
shown that citizens there are highly educated (40% have university degrees). Moreover, 89% of
them are working actively and inactively. Therefore, inhabitants of Aljunied MRT have a
middle to high income. Mr Bean provides a broad range of choices for people who work and
study around the area. However, this may contribute to disruptions, as a certain brand in the
Aljunied MRT food court even has the same concept with food items such as Old Chang Kee.
Number of Staff and Position
Mr Bean was established in 1995 by Kang Puay Seng, who is the Managing Director of Super
Bean International and Loh Jwee Poh, Super Bean's Executive Director. With a total staff
strength of 2,500 employees, each staff in Mr Bean is Mr Bean's experience ambassador. With
more than 50 outlets across Singapore and Asia, Mr Bean is proud to cultivate a talent pool in
which each worker is given their due employment rights.
The same incentive schemes and service awards shall be provided to all part-time and full- time
workers. Mr Bean has a front-line workforce comprising 60% full-time employees and 40%
part-time personnel. So as solid proof of its professional business practice, the 20-year-old
organization boasts an annual employee satisfaction rate of around 5.1 years in full-time staff so
4.8 years in part-time staff.
Task 3 Topics
Choose any four (4) of the following topics by ticking the box. Topics
are drawn from lectures 8-10 inclusive:
b
c
d
e
f
g 4. Developing an effective workforce (based on Lecture 8)
b
c
d
e
f
g 5. Job Design using JCM (Job Characteristics Model) (based on Lecture 8)
b
c
d
e
f
g 7. Transformative Leadership Approach (based on Lecture 9)
b
c
d
e
f
g 8. Different types of controls (based on Lecture 10)
Topic 1 (300-350 words)
Topic 1
Topic 1: Developing an effective workforce

Effective workforce management means that the right employees are put in the right
position at the proper time and can accomplish a mission within the deadline by solving
problems. This is what separates the excellent companies from their competition. For
every company, the development of a successful workforce is considered a key element
because it is a crucial aspect of the human resources management strategic approach.
(Burley, n.d). It helps to achieve the accomplishment of the goal by managing human
capital properly. Developing an effective workforce includes orientation, training and
performance appraisal of the employees.
The orientation stage is initially defined during which the newcomers become acquainted
with the colleagues and introduced to the job, the environment and the main issues (Klein
& Weaver, 2000). The newcomer to Mr Bean is motivated by teamwork, which
emphasizes the value of interdependence between individuals, especially between newbies
so that everyone is satisfied and interacts with their teams effectively. The company
believes that teamwork would have a positive impact on workers' attitudes towards
consumers. In addition, the leaders are eager to listen to and inspire newcomers to work
with passion. (Lim, 2020).
The training program is crucial to the success of developing an efficient Mr Bean's
workforce. Training involves providing workers with opportunities to build their work
skills, experiences and knowledge they need to do their jobs or improve their
performances (Heathfield, 2019). When the newcomers are accustomed to the workplace
environment, Mr Bean will apply the approach of mentoring and coaching. Through using
it, newcomers are provided with critical guidance, also learn directly from and be inspired
by the elderly colleagues. Also, Mr Bean prepares staff with on-the-job teaching, where
staff can obtain knowledge while doing hand-on training in the strict observation of
superiors. This approach aims to ensure that workers feel responsible for productive jobs
while growing products and services quality. (Shiao, 2018).
Performance appraisal-the assessment process of how effective work is the last stage and
also is one of the important & critical functions of staffing in the management of
developing a successful workforce. Because human behavior is a complex phenomenon,
no one can anticipate accurately what exactly a man is going to do. The individual joins an
organization to satisfy his objectives. (Johnson, 2018). To guarantee consumer standards
and satisfaction, Mr. Bean uses the 360-degree feedback method to evaluate it
multidimensionally.
To conclude, Mr Bean is well on its way to developing an effective workforce to enhance
the productivity and profitability of products and services.
Topic 2 (300-350 words)
Topic 2
Topic 2: Job Design using JCM

The primary purpose of The Job Characteristics Model (JCM) is defined to diagnose
existing jobs and evaluate the effects of job changes on employees for outcomes such as
motivation, productivity, and satisfaction. It introduced five main dimensions, including
job satisfaction, which affect work performance. Mr Bean has effectively used these
features to motivate the workforce by improving the working environment that involves
autonomy, feedback, skill variety, task identity and task significance. (Hackman &
Oldham, 1975, pp. 159).
Autonomy is the job provides substantial freedom, independence, and discretion to the
employee in scheduling the work and in determining the procedures to be used in carrying
it out” (Hackman & Oldham, 1975, p. 162). Mr Bean is organizing a variety of workshops
to encourage and do not limit kinds of products as well as ideas from their employees.
Besides, Mr Bean's employees do not have to prepare a report to be approved so they get
almost the right to schedule their work. (CNA, 2017).
Feedback identified as the “degree to which carrying out the work activities required by
the job results in the employee obtaining direct and clear information about the
effectiveness of his or her performance” (Hackman & Oldham, 1975, p. 162). When gets
feedback from customers about staff, Mr Bean tends to discuss the problem with their staff
immediately to improve or maintain the performance. In addition, Mr Bean is willing to
share their expertise and insights to help staff achieve the highest results.
Skill variety refers to a job that requires a variety of different activities in
carrying out the work, involving the use of several different skills and talents
of a person”. (Hackman & Oldham, 1975, p. 161). In other words, the range of
skills is a series of activities useful to demonstrate their talent in the job and
Mr Bean's staff do be highly required. This is because Mr Bean is a huge
business, they aim to put a lot of effort to innovate or compete against others
to be the top. Besides, eCommerce is sustained on a vast scale that requires
employees to have IT, marketing skills, etc to run their business. (Salim, 2018).
Task identity is the job requires completion of a ‘whole’ and identifiable piece of work –
that is doing a job from beginning to end with a visible outcome” (Hackman & Oldham,
1975, p. 161). In Mr Bean, task identity is moderately required so staff may either assist
their peers or do other duties when appropriate. Some take responsibility for the
establishment and others who are in charge of consultation and cashing but they can
switch their job to others. This means that Mr Bean does not strictly demand the staff in
one position has to complete the whole of the task.
Task significance is said to be the job has a substantial impact on the lives of other people,
whether those people are in the immediate organization or the world at large” (Hackman &
Oldham, 1975, p. 162). The main benefit of task significance is increased motivation for
employees who are not enthusiastic about their work. Mr. Bean strives to communicate
with their employees to better understand their employees' concerns and troubles. This
helps encourage them to do work better. From that point, customers are affected by
employee enthusiasm, they will come again that make Mr Bean achieves strong customer
loyalty. (Farveen, 2019)
Topic 3 (300 - 350 words)
Topic 3: Transformative Leadership Approach
Transformational leadership is a leadership style in which leaders encourage, inspire and
motivate employees to innovate and create change that will help grow and shape the future
success of the company. This is accomplished by setting an example at the executive level
through a strong sense of corporate culture, employee ownership and independence in the
workplace. (White, 2018)
Without micro-management, transition leaders empower and encourage their workforce —
they have faith in trained staff to take on decision making with their allocated work. This
is evident in Mr. Bean, when all employees are imbued with the philosophy of the founder,
Mr. Kang Puay Seng and Loh Jwee Poh along with the board of directors. It is that
everyone has the right to a fulfilling, rich life and this philosophy is translated into simple
pleasures in life that help everyone especially the poor. The two have led the company to
undertake a lot of charitable work including fundraising for Pathlight School, an autism-
focused institution that offers mainstream academic curriculum and life skills training. In
collaboration with Operation Smile Cambodia, Mr. Bean sponsored a part trip to Kampong
Cham, Cambodia, where doctors provide free surgery to children with facial deformities
such as cleft lips, cleft palates and facial tumors. (Chen, 2008)
With these realistic acts, they have created faith and reverence, because they often bring
everyone interests above their own needs. It's a management style which provides workers
with more opportunity to develop new solutions to old issues, look to the future and find
out more. Management workers can now be equipped with themselves by mentoring and
preparing to become effective leaders.
Next is the association between intellectual stimulation and individualized consideration.
Leaders inspire staff to adopt creativity and new thinking, rather than publicly condemn
individuals for mistakes. (Amabile & Khaire, 2008). Individualized consideration is when
executives as experts monitor performance and reward new creative thinking. Classify
staff by their expertise and experience and support them when they need it. Mr. Bean’s
individuals have all been commended and rewarded for their hard work. Furthermore, they
have been trained and carefully selected to suit their positions and skills.
Topic 4 (300 - 350 words)
Topic 4: Different types of controls
The company needs to do a good job at planning, structuring and directing its employees
to achieve a high level of job efficiency. Control tends to be a classical function and the
most difficult task in a managerial role. The feed-forward control, concurrent control and
feedback control are three basic control methods. (CliffsNotes, n.d).
According to Palmer (2019), Feed-forward controls are also known as preliminary,
preventive or pre-action controls. These controls take place before a process to make sure
bad things do not happen in the first place. The controls identify actions to be taken before
a problem occurs (Palmer, 2019). With this concept, Mr Bean takes every attempt to verify
the consistency, quality of its items before they are supplied and sold. For essential
ingredients like soybeans, they do not buy in bulk and store for a long time to ensure
quality. That is why Mr Bean customers are recommended to call or text them to check.
(Straitstimes, 2019).
Concurrent controls are ongoing controls that help maintain quality and consistency
(Palmer, 2019). Mr Bean introduces their expectation to employees in the orientation in
order to eliminate any unnecessary conflicts. They strive to compromise and settle disputes
as quickly as possible during their working period. This not only may prevent potential
disputes but also do not damage the future business. Furthermore, it provides a transparent
and sustainable environment for an employee that leads to improving workplace
satisfaction.
Many business operations that include modern manufacturing facilities have implemented
feedback control systems to monitor and fine-tune the production process. (Palmer, 2019).
It focuses on post organization performance by looking at deployable history and
corrective action. To apply, Mr Bean often reviews feedback and analyzes financial
statements for further improvement. For example, when their inventory level increases,
they get lots of responses to their product at the same time. They tend to investigate why
its quality is worse than before and try to fix it immediately, such as changing the stock of
these products or improving the quality of the warehouse. (Shiao, 2018).
Reference list for task 2
You'll need to use a minimum of TWO (2) different references per topic using APA referencing format in
the Reference list box.
Amabile, T., & Khaire, M. (2008, October). Creativity and the Role of the Leader.
Retrieved from: https://hbr.org/2008/10/creativity-and-the-role-of-the-leader
Burley, K. (n.d). How to Maintain an Effective Workforce. Retrieved from:

https://smallbusiness.chron.com/maintain-effective-workforce-20662.html
Chen, G. (2008). Branding is Key, Even in Tough Times. The Straits Times, pp. D3.
Cliffsnotes. (n.d). Types of Organizational Controls. Retrieved from:

https://www.cliffsnotes.com/study-guides/principles-of-management/control-the-linking-
function/types-of-organizational-controls
CNA. (2017, November 25). Innovative New Products: Minimising Wastage and
Maximising Resources. Retrieved from: https://www.channelnewsasia.com/news/video-
on-demand/savouring-the-future/innovative-new-products-minimising-wastage-and-
maximising-9459808
Farveen, F. (2019, January 18). Mr Bean and Udders to launch co-branded cafe at
Sentosa. Retrieved from: https://www.marketing-interactive.com/mr-bean-and-udders-to-
launch-co-branded-cafe-at-sentosa
Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey.
Journal of Applied Psychology, 60, 159-162.
Heathfield, S.M. (2019, November 1). How On-the-Job Training Brings You Value.
Retrieved from: https://www.thebalancecareers.com/how-on-the-job-training-brings-you-
value-1917941
Johnson, S. (2018, July 1). Tips on Evaluating your Boss. Retrieved from:
https://work.chron.com/tips-evaluating-boss-7179.html.
Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level

orientation training program in the socialization of new hires. Personnel Psychology,
53(1), 50. Retrieved from: https://doi.org/10.1111/j.1744-6570.2000.tb00193.
Lim, G.Y. (2020, September 17). Oh soy: Singapore team eyes commercialisation after
turning okara into DHA-rich products to aid brain health. Retrieved from:
https://www.nutraingredients-asia.com/Article/2020/09/17/Oh-soy-Singapore-team-eyes-
commercialisation-after-turning-okara-into-DHA-rich-products-to-aid-brain-health#
Palmer, J. (2019, June 6). Examples of Control Methods in Management. Retrieved from:
https://smallbusiness.chron.com/examples-concurrent-control-management-80471.html
Salim, Z. (2018). Soya, Mr Bean Went From Hawker Stall To International Chain With 62
Outlets in S'pore. Retrieved from: https://vulcanpost.com/640501/mr-bean-founder-loh-
jwee-poh/
Schjoedt, L. (2009). Entrepreneurial job characteristics: An examination of their effect on

entrepreneurial satisfaction. Entrepreneurship Theory and Practice, 33, 620.
Shiao, V. (2018, December 17). Bean there, done that. Retrieved from:
https://www.businesstimes.com.sg/companies-markets/bean-there-done-that
Straitstimes. (2019, November 1). Bean-curd maker fined $3k over hygiene lapses.
Retrieved from: https://www.straitstimes.com/singapore/bean-curd-maker-fined-3k-over-
hygiene-lapses
White, S. K. (2018, February 21). What is transformational leadership? A model for

motivating innovation. Retrieved from: https://www.cio.com/article/3257184/what-is-
transformational-leadership-a-model-for-motivating-innovation.html
CBLG Assessment Cover Sheet
Studentﾠﾠ Details
Please enter your family name, given name, student number, tutorial class and tutor's name into the box
given below:
Student Declaration
1. This assignment is my original work and no part has been copied/ reproduced from any other person's
work or from any other source, except where acknowledgement has been made (see Learning, Teaching
and Assessment Policy 5.1).
2. This work has not been submitted for any other course/subject (see Learning, Teaching and Assessment
Policy 5.9).
3. This assignment has not been written for me.
4. I hold a copy of this assignment and can produce a copy if requested.
5. This work may be used for the purposes of moderation and identifying plagiarism.
6. I give permission for a copy of this marked assignment to be retained by the College for benchmarking
and course review and accreditation purposes.
Learning, Teaching and Assessment Policy 5.1. A student who submits work containing plagiarised
material for assessment will be subject to the provisions of the Student Academic Misconduct
Requirements.
Acknowledgement
What is Plagiarism
Note: definition of plagiarism and self plagiarism in Learning, Teaching and Assessment Policy:
Plagiarism: reproduction without acknowledgement of another person's words, work or expressed
thoughts from any source. The definition of words, works and thoughts includes such representations as
diagrams, drawings, sketches, pictures, objects, text, lecture hand-outs, artistic works and other such
expressions of ideas, but hereafter the term ‘work’ is used to embrace all of these. Plagiarism comprises
not only direct copying of aspects of another person's work but also the reproduction, even if slightly
rewritten or adapted, of someone else's ideas. In both cases, someone else's work is presented as the
student's own. Under the Australian Copyright Act 1968 a copyright owner can take legal action in the
courts against a party who has infringed their copyright.
Self Plagiarism: the use of one's own previously assessed material being resubmitted without
acknowledgement or citing of the original.
Submitting to LearnJCU
You completed your assessment and are ready to submit for marking. Assessments are submitted to
your lecturer via LearnJCU.
Firstly, you need to save your workbook as a PDF. In the top left hand corner of your completed
workbook click on the icon. A dropdown menu will appear. Click on Print. Choose print to PDF. Save
your file where you can easily find it to now submit.
Now go to your LearnJCU subject site, and follow the below steps.
How to go about submission:
a. Go to "Assessment" folder.
b. Select your relevant Tutorial SafeAssign submission of Assignment 2. If you are in Tutorial A, choose Tutorial
A SafeAssign submission of Assignment 2
c. Upload your assignment and submit. Submit once only.
d. The first assignment is due on 27 May Mon by 12 noon.
The assessment will be returned with feedback within 14 days of submission after the due date.

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Type of business: soya bean-based products and beverages. (F&B)

Topic 1: Developing an effective workforce

Topic 2: Job Design using JCM

Burley, K. (n.d). How to Maintain an Effective Workforce. Retrieved from:

Cliffsnotes. (n.d). Types of Organizational Controls. Retrieved from:

Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level

Schjoedt, L. (2009). Entrepreneurial job characteristics: An examination of their effect on

White, S. K. (2018, February 21). What is transformational leadership? A model for

How to go about submission:

c. Upload your assignment and submit. Submit once only.

d. The first assignment is due on 27 May Mon by 12 noon.

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