L T P C

3 - - 3
Course Code: MGT206
Semester: V
BUSINESS PROCESS
(Common for B.Com CA & B.Com BFSI)

Course objective: This course aims at to educate the students about the different business
processes end to end

UNIT- I 10
Periods
Understanding Business Process
Business Process – Meaning, Need and Importance – Defining business process in
organisation. Business process for ERP – BPR

UNIT – II 11
Periods
Documenting Business Processes
Need for business process documentation – procedural aspects of documentation – process
flow chart – documents flow – control of business process – Swim lane Diagram –
documenting business process for software development (Case)

UNIT - III 11
Periods
Business processes in Finance & related areas
Accounting process – purchase of material process – payment process – financial statement
preparation process – audit process

UNIT – IV 11
Periods
Business process in Banking & Insurance
Account Opening process for Individuals, Firms & companies – Loan appraisal and
disbursement process. Insurance – Policy sourcing processes – underwriting and policy
issuing processes – policy payment processes.

UNIT – V 11
Periods
Evaluating Business Process
Business process efficiency assessment – revamping business process - process
improvement – process reengineering – similarity between business process and business
process management.

TEXT BOOK
1. Venkatachalam T. A, Chellappan, C.M., Business Process, Prentice Hall India Learning
Private Limited, 2010

References
1. Anupindi, Managing Business Process Flows, Pearson Education India, 2013
2. Jon Holt, A Pragmatic Guide to Business Process Modelling, British Computer Society,
United Kingdom, 2009
LEARNING OUTCOMES:
Unit: I The Learners will be able to understand fundamental concepts of business
processes
Unit: II The Learners will be able to prepare documents for business processes
Unit: III The Learners will be able to apply the business process in finance
Unit: IV The Learners will be able to apply the business process in banking & Insurance
Unit: V The Learners will be able to evaluate the business processes