Josseicka Reynoso

601 W 189th St Apt. 4G New York, NY 10040

(929) 414-4529 – Jossiecreynoso@Gmail.com
Experience:

311
Call Center Operator – January 2021
❖ Provided customer service for any callers needed information regarding 911, quality of life, and city
agencies.
❖ Demonstrated mastery of customer service call script within specified time frames.
❖ Addressed customer service inquiries in a timely and accurate fashion.
❖ Provided accurate customer service inquiries in a timely and accurate response to customer inquiries.
❖ Developed effective relationships with all call center departments through clear communication.

Cyracom
Interpreter August 2019 – September 2019
❖ Assisted during admissions, examinations, consultations, procedures and many other provider-patient
encounters.
❖ Utilized, maintained, and supervised a network dedicated to tracking statistics of therapeutic sessions.
Statistics were vital to secure Federal and State budgets.
❖ Worked off site with various state and city hospitals.

United Debt Solutions

Certified Debt Specialist June 2017 – June 2018
❖ Provide complete analytical review of client credit report and debt to credit ratio to help solve their
debt issues.
❖ Assist clients in making an informed decision for their financial future through assessment and review.
❖ Manage high-volume workload within a deadline-driven environment.

Herbalife
Sales Associate June 2014 – December 2016
❖ Responsible for finding out a customer's needs and matching that customer up with the right
supplements and assisted in developing store marketing displays and finding appropriate places for
those displays.
❖ Responsible for helping the store to maintain inventory of popular supplements and supplements that
promise to be in demand & often worked with local health clubs to set up regular buying schedules
and keep them informed of new products.

Education:

❖ High School of Hospitality Management Summer 2015

❖ High School Diploma

Certifications
Medical Interpreting Training School Summer 2018
40 Hour Certificate Of Completion

Skills: Skilled in Microsoft Word, Excel, PowerPoint, Outlook, Updated Windows, and Apple. Fluent in
Spanish. Excellent bilingual communication skills. Patient/Family Focused. Advanced verbal and written
proficiency in Spanish. Knowledge on Medical Terminology and Body Systems.