CURRICULLUM VITAE:

PERSONAL PARTICULARS:

Surname : Halifa
First name : Rehema
Middle name : Chiduni
Sex : Female
Date of birth : 21 January 1992
Nationality : Tanzanian
Marital status : Single
Language : English and swahili
Telephone number : 0625330277
Contact address : P.O.Box 1994, Dar es salaam
Email : rehemahalifa2@gmail.com

CAREER OBJECTIVES:

It is in my earnest expectation to work with a reputable company/organization that instills the

capacity to grow through interplay in varying roles and responsibilities that promote and show
forth the best in me, being a good asset and adding value to the organization’s prosperity in both
skill and hard work.
PERSONAL VALUES:

I am kind, trustful, loyal, hard working, self motivated woman and flexible to work in all situations
as an individual or in a team work. I am toned to punctuality and always aim to give a quality
output and can meet deadlines on time.

EDUCATION PROFILE / ACADEMIC QUALIFICATIONS:

MOSHI Co-OPERATIVE UNIVERSITY (MoCU), MOSHI

➢ Bachelor of Arts in Markerting and Entrepreneurship (BA-ME), 2012 - 2015,

ADVANCED LEVEL EDUCATION:

➢ Tabora girls secondary school 2010 - 2012

Award: Advanced Certificate for Secondary Education

ORDINARY LEVEL EDUCATION:

➢ Presbyterian Seminary secondary school, 2006-2009

Award: Certificate for Secondary Education

PRIMARY LEVEL EDUCATION:

➢ Victoria primary school, 1999-2005

Award: Primary school level education

WORK EXPERIENCE:
Working with NATIONAL BUREAU OF STATISTICS (NBS) as a Content Supervisor from
July 29, 2022 – August 2022
➢ Ensuring that every Census clerk identifies his/her elimination area (EA)
➢ Ensure that each clerk has the necessary equipment as listed in the “Census Clerk Guide”
➢ Ensuring that clerks understand the work, schedules are well prepared and they follow it.
➢ Ensuring the community questionnaire at street level has been fully interviewed by the
relevant clerk within three days prior to counting people.
➢ Collaborate with the local leadership to identify if in the elimination area (EA) there are
special groups that need to be counted in a systematic order that will be different from other
ordinary households.
➢ Allocate households to each clerk according to the planned procedure and ensure each
household is counted only once.
➢ Ensure that all people slept within the boundaries of the elimination area on the eve of
census day has counted.
➢ Ensuring that every building in the elimination area (EA) is accessible and counted after
the main census exercise.
➢ Ensure that all residential addresses in the elimination area have been registered.
 ➢ Communicating with the clerks regularly, evaluate their performance and where necessary,
provide additional guidance.
➢ Consult with various officials and higher authorities if there is any challenge that require
decisions at that level.
➢ Inspect and ensure the Census clerk has sent his/her work to the headquarters of NBS.
➢ Using various forms of material control and conduct of the Census exercise.
➢ To perform any other duties as assigned by the NBS leaders.

Working at JATU SACCOS LIMITED as an accountant from August 2019 – June 2020, as a
receptionist and customer care office from July 2020 - December 2020, as a loan officer from
January 2021 up to July 2022.

DUTIES: AS ACCOUNTANT

➢ To prepare bank reconciliation and follow up the balance of bank accounts.

➢ To prepare payment voucher.
➢ To prepare journals (both bulk and single)
➢ To fill out all account books on time (both general ledger, passbooks, cashbooks, receipts
books etc.)
➢ Preparing final accounting reports on monthly, quarterly and yearly basis.
➢ Receiving cash from members and write them a receipt.
➢ To prepare an excel sheet and keeping all member’s records of payments.

DUTIES: AS RECEPTIONIST AND CUSTOMER CARE OFFICER

➢ Providing good customer service to members and non-members as well as giving them
seminars.
➢ Serves visitors by greeting, welcoming and directing them appropriately, also notifies staff
of visitor’s arrival.
➢ Keeps a safe and clean reception area.
➢ To register new members and maintain customer accounts by recording their informations
into members’ book.

➢ Answer customer inquiries and resolve customer complaints via phone, email, social
media and in-person
 ➢ Update customer records in the system

➢ Create and maintain weekly reports about customer interactions

➢ Attend weekly staff meetings as well as Participate in team-building activities

➢ Train new staff on customer service techniques and skills

➢ Make recommendations to management to improve customer experience

DUTIES: AS LOAN OFFICER

➢ Explain to customers the different types of loans and credit options that are available, as
well as the terms of those loans
➢ Evaluate credit worthiness by processing loan applications and documentation within
specified limits
➢ Meet with applicants to obtain information for loan applications and to answer questions
about the process.
➢ Analyze applicants' financial status, credit, and property evaluations to determine
feasibility of granting loans.
➢ Approve loans with board members of the credit committee within specified limits.
➢ Obtain and compile copies of loan applicants' credit histories, corporate financial
statements, and other financial information
➢ Review loan agreements to ensure that they are complete and accurate according to
policy
➢ To maintain schedule of deductions, returns of loans and interests.
➢ Submit applications to credit analysts for verification and recommendation

Working at WANLONG COMMERCIAL TRADE COMPANY as customer care officer and sales
person, from May 2016 up to July 2019.

DUTIES:

➢ Receiving and welcoming customers

➢ Establish trust relationships with customers.
➢ Ensure high levels of consumer satisfaction by providing superior sales service.
➢ Telling customers about the company and make them aware what the company offer
 ➢ Assess customers’ needs and provide information and assistance on product services and
features.
➢ Drive sales with product knowledge and market-driven enthusiasm.
➢ Ensure proper customer service by teaming with co-workers.
➢ Place special orders and call warehouse to find desired items.
➢ Monitor loss prevention activities.
➢ Attend and participate in sales meetings
➢ To allocate goods in their places and display them in a good way as it supposed to be
➢ Cleaning all the products and the shelves.
➢ Assist with physical inventory counts.
➢ Selling of company’s products

Internship at AFROEAST RESEARCH AND BUSINESS WRITING CENTRE as research

assistant, from October 2015 up to April 2016.

DUTIES:

➢ Customer service.
➢ Writing a research proposal.
➢ Collecting data from respondents.
➢ Analysing data by using SPSS.
➢ Writing a research report.

Field work at NATIONAL SOCIAL SECURITY FUND (NSSF), February 2014

DUTIES:

➢ Customer care.
➢ Register new members of NSSF.
➢ Printing and renewing membership cards.
➢ Sorting and finding files of customers.
➢ Enter personal details of customers into Microsoft excel.
➢ Checking customers’ balance.
Field work at TANESCO, from August to September 2013

DUTIES:

➢ Customer service (reception and call centre).

➢ Registering customers in the customer book.
➢ Entering names and locations of customers into Microsoft excel.
➢ Dealing with customers who have not paid their electricity bills.

Working with NATIONAL BUREAU OF STATISCTICS (NBS) as a Census Clerk

August 2012
DUTIES:

➢ Identify the boundaries of the elimination area in comparison to the map of the census area
and description of the boundaries on the map.
➢ Collaborate with the supervisor and local leadership to identify if in the elimination area
there are special groups of people.
➢ Interviewing the community questionnaire in the given area
➢ Counting all people who slept within the boundaries of the census area the night before the
census day within the allotted time.
➢ Use all census materials and documents according to the objective intended, maintain them
and submit to the supervisor after work completion
➢ To count buildings in the elimination area (EA) within the allotted time
➢ Preforming other census related tasks as assigned by the supervisor

PERSONAL SKILLS:

➢ Marketing and entrepreneurship skills

➢ competent in computer skills – microsoft office, microsoft ecxel, microsoft power point
and applications of internet usage.
 ➢ Excellent communication skills – experience of working in multi cultural and lingual
environments including interpersonal communication with partners and customers. Fluent
in both written and conversational English and Swahili
➢ Organization and multi tasking ability – experience of managing complex workloads with
multiple deadlines; well organized with excellent planning and information and time
management abilities and work under pressure
➢ Outstanding self motivation, self sufficiency and self motivated team player with initiative
to work independently.
➢ Ability to gather information for data recording, preparation, monitoring, planning,
decision making and evaluation activities.
➢ Ability to persuade people of different ideologies in various issues
➢ Responsible and learn quickly
➢ Flexible as the situation demand
➢ Research writing, both proposal and report as well as can do data analysis
➢ A good team player

AMBITION:

To pursue studies in masters in business administration (MBA)

INTERESTS

• Working with community for their development

• Serving people in the hospitality industry by providing a very best customer service
• Developing plans in the business
• Research activities
• Entrepreneurial activities
• To travel all over the world.
 REFEREES:

LUCAS MATHIAS LUCAS.

Sales and Supporting Officer,
Crdb Bank Plc, Mandela Branch
P.O.Box 150, Morogoro
Mob: 0717-387752 / 0692-387752
Email; lucasmajalah@gmail.com / lucas.lucas@crdbbank.co.tz

ASIFIWE MNZAVA.
Practising Advocate
P.O.Box 312, Dsm
Mob: 0652-692262 / 0746-053443
Email; asifiwe.mnzava90@gmail.com

PRIVA PROTAS LASWAY.

Country Coordinator,
Radio Maria Tanzania.
P.O.Box 34573, Dsm
Mob: 0763-288935 / 0712-034719
Email; laswaypriva43@gmail.com

Certification:
I, the undersigned, certify that to the best of my knowledge and belief, these data correctly
describe me. My qualifications and experience.

HALIFA, REHEMA, CHIDUNI