PROGRAMME: Master of Business Administration

Batch: 2019 – 2021 Term- VI

Course Code & Title MFT5SEOQ16 Total Quality Management (TQM)

Credit Hours 3.0

Faculty Prof. Mahesh K.C

E-mail ID maheshkc@nirmauni.ac.in

Blog http://www.mahesh-kctqm.blogspot.com

Phone No. 079 71652640

Office Hours Monday & Friday 3.00 PM to 4.00 PM

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I. Course Overview

With ever increasing competition, Total Quality Management gained more and more
prominence as more and more organizations started using it as a competitive edge.
Countries like Japan could transform their entire economy on just this principle and
western world caught up with this concept when Japanese products literally
invaded Western markets – be it automobiles or electronics or even capital goods.
The objective of the course is to introduce the main principles and philosophies-
including the similarities and differences –of Gurus of TQM. It also introduces some
tools and techniques required for quality improvement.

II. Course Learning Outcomes (CLO)

At the end of the course, the students would be able to:

1. Identify some of the basic concepts, philosophies and practices in Total Quality
Management.
2. Develop basic understanding of some of the widely used TQM tools and techniques
for quality improvement.
3. Analyze and solve problems using quality management methods.

III. Text Book: Mitra, A., (2008), Fundamentals of Quality Control and Improvement, 3rd or
latest edition, Wiley.
1
IV. Assessment Components & Schedule

Components Weightage of each Schedule Overall CLO No.

with No. of Assessment (%) Weightage
Assessments

Quizzes

Quiz-1 10% After 7th session

Quiz-2 10% After 14th session 40% 1, 2, 3

Quiz-3 10% After 21st session

Quiz-4 10% After 25th session

Group
20% After 20th session 20% 1,2,3
Assignment

End term
40% As per schedule 40% 1,2,3
Exam

V. Session Plan

Session
Description
No.
Topic: Introduction to Quality, basic approach and framework
Pedagogy: Lecture & Discussion of Concepts
Text Book: Chapter 2, Topic 1.1-1.6, 1.9-1.10, pp. 3-18
1 Reading:
Case /
Exercise:
CLO No: 1
Topic: Cost of Quality
Pedagogy: Lecture & Discussion of Concepts
Text Book: Chapter 7, pp. 166-172
2 Reading:
Case /
Exercise:
CLO No: 1
Topic: Some quality philosophies-1
3
Pedagogy: Case Discussion

2
 Text Book:
Reading:
Case / Case: A Note on Quality: The Views of Deming, Juran and
Exercise: Crosby (HBR)
CLO No: 1
Topic: Some quality philosophies-2
Pedagogy: Case Discussion
Text Book:
4 Reading:
Case / Case: A Note on Quality: The Views of Deming, Juran and
Exercise: Crosby (HBR)
CLO No: 1
Topic: Product Quality
Pedagogy: Lecture & Discussion
Text Book:
5 Reading: What does “product quality” really mean?
Case /
Exercise:
CLO No: 1
Topic: Product Quality
Pedagogy: Lecture & Discussion
Text Book:
6 Reading: What does “product quality” really mean?
Case /
Exercise:
CLO No: 1
Topic: Quality in service
Pedagogy: Lecture & Discussion
Text Book: Chapter 3, topic 2.2, pp. 48-52
7 Reading:
Case /
Exercise:
CLO No: 1
Topic: Quality practices and Benchmarking
Pedagogy: Lecture & Discussion
Text Book: Chapter 3, topic 3.2 & 3.4, pp. 94-98, pp. 110-114
8 Reading:
Case /
Exercise:
CLO No: 1

3
 Quality Audit, vendor selection and Quality Standards and
Topic:
awards
Pedagogy: Lecture & Discussion
Text Book: Chapter 3, topic 3.4, pp. 114-119, topic 3.6-3.7, pp. 133-136
9
Reading:
Case /
Exercise:
CLO No: 1, 2
Topic: Six Sigma Quality
Pedagogy: Lecture & Discussion
Text Book: Chapter 3, pp.100-103
10 Reading:
Case /
Exercise:
CLO No: 1, 2, 3
Topic: Tools for Continuous quality improvement
Pedagogy: Lecture & Discussion
Text Book: Chapter 3, Topic 3.5, pp. 120-125
11 Reading:
Case /
Exercise:
CLO No: 1, 2
Topic: Failure Mode and Effects Criticality Analysis
Pedagogy: Lecture & Discussion
Text Book: Chapter 3, Topic 3.5, p. 127
12 Reading:
Case /
Exercise:
CLO No: 1, 2, 3
Topic: QFD
Pedagogy: Case Discussion
Text Book: Chapter 3, Topic 3.3, pp. 104
13 Reading:
Case /
Case: House of Quality (HBR available in EBSCO)
Exercise:
CLO No: 1, 2, 3
Topic: QFD
Pedagogy: Problem Solving
14 Text Book: Chapter 3, Topic 3.3, pp. 104

Reading:

4
 Case /
Exercise:
CLO No: 1, 2, 3
Topic: Zero defects and Poke-Yoke
Pedagogy: Lecture & Discussion
Text Book:
Poke-Yoke: The revolutionary idea in total predictive
15 Reading:
management
Case /
Exercise:
CLO No: 1, 2, 3
Topic: Total Productive Maintenance (TPM)
Pedagogy: Lecture & Discussion
Text Book:
16 Reading: TPM: A case study in manufacturing industry.
Case /
Exercise:
CLO No: 1, 2, 3
Topic: Continuous Probability distributions-Exponential and Weibull
Pedagogy: Lecture and Problem solving
Text Book: Chapter 4, pp. 184-187
17 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Statistical Process Control-1
Pedagogy: Lecture and Problem solving
Text Book: Chapter 6, Topic 6.1-6.3, pp. 265-277
18 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Statistical Process Control-2
Pedagogy: Lecture and Problem solving
Text Book: Chapter 6, Topic 6.5-6.6, pp. 280-284
19 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Control Charts for Variables: Mean and Range
20
Pedagogy: Lecture and Problem solving

5
 Text Book: Chapter 7, Topic 7.1-7.4, pp. 289-293
Reading:
Case /
Exercise:
CLO No: 2, 3
Control Charts for Variables: Control limits for a given target or
Topic:
standard
Pedagogy: Lecture and Problem solving
Text Book: Chapter 7, pp.299 -304
21
Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Control Charts for Variables : Standard deviation
Pedagogy: Lecture and Problem solving
Text Book: Chapter 7, Topic 7.5, pp. 310-311
22 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Control Charts for Variables : Control limits for a given standard
Pedagogy: Lecture and Problem solving
Text Book: Chapter 7, Topic 7.5, p. 312
23 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Control Charts for Attributes
Pedagogy: Lecture and Problem solving
Text Book: Chapter 8, Topic: 8.1 - 8.4, pp. 369-384
23 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Control Charts for Attributes
Pedagogy: Lecture and Problem solving
Text Book: Chapter 8, Topic 8.5, p. 384-387
24 Reading:
Case /
Exercise:
CLO No: 2, 3

6
 Topic: Process Capability Indices-1
Pedagogy: Lecture and Problem solving
Text Book: Chapter 9, Topic: 9.1- 9.6, pp. 415-428
25 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Process Capability Indices-2
Pedagogy: Lecture and Problem solving
Text Book: Chapter 9, Topic: 9.1- 9.6, pp. 415-428
26 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Quality and Reliability
Pedagogy: Lecture and Problem solving
Text Book: Chapter 11, Topic 11.1-11.3, pp. 529-534
27 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: System Reliability
Pedagogy: Lecture and Problem solving
Text Book: Chapter 11, Topic 11.4, pp. 534-540
28 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Taguchi’s philosophy on quality
Pedagogy: Lecture and Problem solving
Text Book: Chapter 12, Topic: 12.5 -12.7, pp. 617-622
29 Reading:
Case /
Exercise:
CLO No: 2, 3
Topic: Taguchi’s philosophy on quality
Pedagogy: Lecture and Problem solving
30
Text Book: Chapter 12, Topic: 12.5 -12.7, pp. 617-622
Reading:

7
 Case /
Exercise:
CLO No: 2, 3

VI. Reading:
R1. F.M. Gryna, Richard C. Chua, Joseph A. Defeo., (2007), Juran’s Quality Planning & Analysis
for Enterprise Quality, 5th edition, Tata Mc-GrawHill

R2. Dale H. Besterfield, Carol Besterfield-Michana, Glen H. Besterfield, Mary Besterfield-

Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe, (2011), Total Quality Management, 4th
edition, Pearson.

R3. K.S Krishnamurthy and V. Ram Krishnamurthy, (2011), A First Course in Quality
Engineering: Integrating Statistical and Management Methods of Quality, 2edition, CRC
Press.

R4. Howard S. Gitlow, Alan J. Oppenheim, Rosa Oppenheim and David M. Levine, (2015),
Quality Management 3rd edition (8th reprint), McGraw Hill.

R5. Raju, N.V.S (2014), Total Quality Management, 1st, edition, Cengage Learning.

VII. Instructions:

Will be furnished as and when required during the course.

Use of Calculator/Computer: Course require the use of ordinary or scientific calculator.

Students are encouraged to use MINITAB/SPSS/Excel as per the availability for preparing
control charts.