BSBMGT617 Develop and implement a business

plan

Assessment Task 2

BSBMGT617 Task 2 2
Attachment # 1: Develop a Business Plan

Ozhouse Clean

Business Plan

2017 - 2019
 1. Prepare to develop business plan
2. Meet with Senior Management to discuss the business
plan Points Discussed During Meeting:
Ozhouse are constantly working to establish ourselves as the most
respected and sought-after contract cleaning and facilities support service in
Business Vision Melbourne. Also, to provide the customer with all residential cleaning
services in an environmentally sound, completely trustworthy, and
professional manner. We exist to attract and maintain customers.
Respect:

Ozhouse cleaning will taking time to understand and value each person and
respecting their choices.

Responsibility:

Ozhouse cleaning ensuring integrity towards our staff, our customers, the
community and the environment.

Caring:

Ozhouse cleaning a symbol of duty of care for our staff, customers and the
environment.
Business Values
Excellence:

To always look to provide the best quality experience with regards to our
cleaning and our customer service.

Integrity:

Ozhouse cleaning to act with honesty, openness and do what we say we will
do.

Innovation:

to be industry leaders.
 During the upcoming year we have a range of objectives which focus on
building our brand recognition for providing customers with a professional
and friendly service and to increasing sales.
Business Objectives and
Thus, objectives are increasing the number of clients by 20% in the first
Goals
year of introducing commercial cleaning services and 10% thereafter.

We also want to meet or exceed the expectations of customers and to

implement best practice in cleaning operations, including environmentally
sustainable practices.
Ozhouse key objectives which are fundamental to our business in
delivering world-class cleaning and customer service, are as follows:

Provide our customers with a professional and friendly service.

To increase the number of clients by 20% in the first year of introducing

Financial Targets
commercial cleaning services and 10% thereafter.

Meet or exceed the expectations of customers.

Implement best practice in cleaning operations, including environmentally

sustainable practices.
The company was established in 2005 and is a family business established
and operated by James and Nancy Anderson. James and Nancy are the
Management
Directors of the company. Their daughters, Amanda and Sarah, are also
arrangements
employed by the company. Amanda is the Operations Manager and Sarah is
the Administration Manager.
Dealing directly with customers, conveniently in the customers' houses in
Marketing approaches Melbourne. Ozhouse Clean will receive clothes from and return them to
and strategy customers' houses. Requests for urgent situation pickups and deliveries will
be accommodated, and a nominal fee charged.

Ozhouse Clean employs 15 cleaners, all of whom are part-time contract

Operational Plan staff working between 10 – 15 hours a week. The company currently has
approximately 70 regular clients, based around Melbourne's inner city.
 These clients require regular home cleaning, either weekly or fortnightly for
hours ranging from 3 – 6 hours. A standard hourly rate of $40 per hour is
charged. Staff receive an hourly rate of $25 per hour with the cost of the
products provided to staff for cleaning, including equipment and ongoing
supplies, works out to be approximately $2 per hour on top. The company
is also considering whether it may be wiser to move to employing a number
of full-time, permanent cleaning staff. This is partly because there is a high
turnover of casual staff and little loyalty to the company. Staff costs for
employing full-time cleaners are $55,000 per cleaner per year including all
superannuation payments.

3. Develop business plan

Business Plan OzHouse

Executive Summary
Ozhouse Clean is based in Melbourne and offers professional, residential cleaning services,
including regular home cleans, as well as spring cleans. The company was established in 2005
and is a family business established and operated by James and Nancy Anderson. James and
Nancy are the Directors of the company. Their daughters, Amanda and Sarah, are also
employed by the company. Amanda is the Operations Manager and Sarah is the
Administration Manager.
Vision
Ozhouse are constantly working to establish ourselves as the most respected and sought after
contract cleaning and facilities support service in Melbourne. Also to provide the customer
with all residential cleaning services in an environmentally sound, completely trustworthy,
and professional manner. We exist to attract and maintain customers.
Our values are:
Respect: taking time to understand and value each person and respecting their choices.
Responsibility: acting with integrity towards our staff, our customers, the community and the
environment.
Caring: a duty of care for our staff, customers and the environment.
Excellence: to always look to provide the best quality experience with regards to our cleaning
and our customer service.
Integrity: to act with honesty, openness and do what we say we will do.
Innovation: to be industry leaders.

Strategic Objectives
Ozhouse key objectives which are fundamental to our business in delivering world-class
cleaning and customer service, are as follows:

 Provide our customers with a professional and friendly service.

 To increase the number of clients by 20% in the first year of introducing commercial
cleaning services and 10% thereafter.
 Meet or exceed the expectations of customers.
 Implement best practice in cleaning operations, including environmentally sustainable
practices.
Market Analysis
The company sees its point of difference from competitors as being a small family business
with a focus on quality and happy and content staff and customers. The management team
understands this point of difference may need to change as the business grows. There may a
need for more management staff to be employed, for example, while Sarah manages
marketing, she is not skilled in this area and is very busy with the administration side of the
business. A skilled marketing officer may be needed.
Ozhouse Clean will target the upper end of the house cleaning market. It would appear, at
least if you opened the yellow pages, that there is not a need for another house cleaning
service. Make no mistake, however, there is a need for a quality, honest service. Currently,
target customers are located in the greater Melbourne area. Target customers are people who
want a professional, trustworthy and immaculate cleaning service. Pricing reflects that of
competitors.
Competition in the dry cleaning/laundry business in the Melbourne area is not fierce. The
company believes that Home Cleaning Melbourne and My home service in Melbourne is the
company's major local competitor. The company also believes that it will be able to win
customers from the regular, drop-off competitors by enhancing the clients' peace of mind
through a new level of convenience and saving their time.
Ozhouse Clean employs 15 cleaners, all of whom are part-time contract staff working
between 10 – 15 hours a week. The company currently has approximately 70 regular clients,
based around Melbourne's inner city. These clients require regular home cleaning, either
weekly or fortnightly for hours ranging from 3 – 6 hours. A standard hourly rate of $40 per
hour is charged. Staff receive an hourly rate of $25 per hour with the cost of the products
provided to staff for cleaning, including equipment and ongoing supplies, works out to be
approximately $2 per hour on top. The company is also considering whether it may be wiser
to move to employing a number of full-time, permanent cleaning staff. This is partly because
there is a high turnover of casual staff and little loyalty to the company. Staff costs for
employing full-time cleaners are $55,000 per cleaner per year including all superannuation
payments.
Although there are lots of competitors in the cleaning service space, there is a good reason for
this competition, demand is high. Plenty of maids/janitorial services have waiting lists, they
are unable to meet demand.
The residential house cleaning niche is a subset of the larger cleaning business. Within the
cleaning business, there are both residential as well as commercial cleaners. The commercial
cleaners are typically a janitorial service that offers a wide range of services from general
office cleaning to carpet cleaning, to window cleaning. Janitorial services are a one-stop
service offering for commercial businesses. There are also residential cleaning services. The
residential house cleaning market is serviced predominately by independent companies. There
are, however, a few large franchises. Residential services are divided into a couple of different
categories, maid or house cleaners, carpet cleaners, window cleaners, and a variety of other
services that are required on a less frequent basis. They are far more restricted in their range
of offered services relative to the commercial janitorial services.
Target customers and needs
Ozhouse Clean target customers are located in the greater Melbourne area. Target customers
are people who want a professional, trustworthy and immaculate cleaning service. Focusing
on these people because they appreciate a professional, reliable, trustworthy, and immaculate
house cleaning service, and are more than willing to pay for this. While Cleanly, Melbourne
has several different cleaning services, Ozhouse Clean is the only one that targets the affluent
exclusively. The wealthy are consistent customers. Whether they have a house cleaning
service does not depend on the finances each month. These groups always have the money for
our services, just as they always need/desire a clean house.
Pricing options
Normally, businesses set their prices lower than their competitors. In our situation however,
the business has higher costs for delivery service and promotions to increase customers'
awareness and establish brand name. COMPANY NAME will set prices to match those of
competitors. The pricing scheme is based on a per service price. Moreover, the business
targets working and professional customers who often pay less attention to price than the
quality and convenience of service. People with higher incomes are willing to pay more for
features, customer service, quality, and convenience.
Ozhouse Clean will start off their matching their main competitor's prices and the company
will be closely monitoring the financials to make sure that the company develops a sustainable
business without heavily discounting services to win customers. All sales inquiries will be
initially handled by the business owner. Ozhouse Clean will also train all our employees,
especially those facing the customers, in customer service to make sure that the company's
customers are fully satisfied, as such customers will not only stay longer with Ozhouse Clean
but will also refer other customers. Ozhouse Clean will offer limited discounts to customers
with large recurring orders and also provide incentives for new customer referrals.
Legislation/Regulations
The Occupational Safety & Health Administration (OSHA) has a variety of regulations
relating to, among other things, eye and face protection, hand and foot protection, toxic and
hazardous substances, and ventilation. You should investigate both these and other federal and
state regulations relating to janitorial services to ensure you are taking the required measures
to protect your workers and yourself.
ISO 9001 Quality Management Standard
ISO 9001 is a quality management standard which is designed to help and organisation meet
the needs of customers and stakeholders and deals with the fundamentals of quality
management systems and the requirements that an organisation needs to meet in order to fulfil
prescribed quality standards. At Elite Cleaning and Environmental Services Ltd, we pride
ourselves on providing excellence as standard and the highest possible levels of personal
attention to our clients, and excellent cleaning standards.
ISO 14001 Environmental Management
ISO 14001 accreditation ensures full compliance with best practice and business processes
and ensures compliance with legislation, regulations and environmental requirements and to
continually strive to create a better environment.
OHSAS 18001 Health and Safety Management
Elite Cleaning and Environmental Services Ltd conform to the Health and Safety management
OHSAS 18001 accreditation with the intention to control occupational health and safety risks,
to improve health and safety management procedures within each of our client locations.
Supplier relationships
Cleaning products are necessary for maintaining attractive and healthful conditions in the
home and workplace. In addition to the obvious aesthetic benefits of cleaning, the removal of
dust, allergens, and infectious agents is crucial to maintaining a healthful indoor environment.
But cleaning products can present several health and environmental concerns. They may
contain chemicals associated with eye, skin, or respiratory irritation, or other human health
issues.
ATLAS CLEAN AIR LTD
Atlas Clean Air is the dedicated partner for the design, installation, commissioning and
validation of bespoke clean environments. Their innovative solutions consider the whole
lifecycle of the project, with best value and sustainability underpinning our whole approach.
This can support you from concept to completion, and throughout the entire lifecycle of your
facility.
INNOVATE GMBH
Highly sophisticated equipment, reliable certification standards and extremely high quality
guarantee the best production process as well as the best products available worldwide. New
products are developed in our in-house laboratory, taking the latest trends and recent market
evolution into account and focusing on ecological aspects in particular. As a result of our
certifications, we are the point of contact for many leading medical device manufacturers. We
specialise in the medical device, cosmetics, skin care, disinfection and cleaning sectors and, as
such, supply both our own brands and the industry.
GREEN LINE INDUSTRIAL
Develops, manufactures and distributes solutions for eco-friendly cleaning. We have a long-
standing commitment to product development using a new approach: eco-design. Micro-
organisms occur naturally and therefore have an entirely positive impact on the environment.
Every living organism produces enzymes that control metabolic functions.
Situation Analysis
Strengths Weaknesses
provides quick and convenient service Competition from already established competitors
in Melbourne
door-to-door service for dry cleaning
Lack of funds to invest in training staff
The company offers a relatively new
Opportunities Threats
Expected growth in commercial High level of competition
cleaning sector
New technology changes may bring out new
Expenditures on clothing are family washing machines for dry cleaning
increasing
Low price competitors
Average income of Melbourne citizens
is increasing
People tend to spend more time on
leisure activities
There is a high likelihood of repeat
business

Marketing Strategies
Place: Dealing directly with customers, conveniently in the customers' houses in Melbourne.
Ozhouse Clean will receive clothes from and return them to customers' houses. Requests for
urgent situation pickups and deliveries will be accommodated, and a nominal fee charged.
Product: Free home pickup and delivery service, coming to customers' houses between 6 pm
- 9 pm three times per week. Ozhouse Clean provide convenience and high quality dry
cleaning, laundry, and alteration services.
Price: Normally, businesses set their prices lower than their competitors. In their situation
however, the business has higher costs for delivery service and promotions to increase
customers' awareness and establish brand name. Ozhouse Clean will set prices to match those
of competitors. The pricing scheme is based on a per service price. Moreover, the business
targets working and professional customers who often pay less attention to price than the
quality and convenience of service. People with higher incomes are willing to pay more for
features, customer service, quality, and convenience.
Promotion:

 Advertise the company's service in the local press, the Internet, public areas such as
buses and train stations, shopping centres and supermarkets etc., and drop advertising
material into families' mailboxes.
 Offer 10% discount as an incentive for customers who sign one-year contracts.
 Issue coupons with lower price for loyal customers.
Advertising and Promotion are the most successful activities. Social media platforms are such
a crucial part to marketing, as this has become a primary way to reach customers. This all
included Facebook, the LinkedIn group, Blogging.
Actions
The following table identifies the actions we plan to take to achieve our strategic objectives.
Include as many rows as required.
Date Actions Resource Key performance indicator
requirements
(financial, physical,
human resources)
Marc Develop an incentive plan Operations Manager Manufacturers show the lowest
h for research and cost option.
Budget needed to
2020 development staff who
purchase products, Eco-friendly cleaning services
are slow to innovate
additional $10,000 reflect pricing to cover product
per month costs
April Establish commercial Operations Manager Contract with at least 15 new
2020 cleaning service commercial cleaning
Recruit two new
including: customers during the first year
 Expand sales to existing full-time cleaners. Increase the number of
customers (build on a customers by 30%
strength)
Introduce existing
products into a new
market (build on a
strength)
May Operations Manager New marketing strategies
2020 Monitor the Progress of result in sales and customer
the Implementation levels in the first year of
Process planning.

Provide the Required

Resource Facilitation
June Identify and implement Need to recruit a Advertising in local media for
2020 new marketing strategies Marketing Officer new employees
including:
Hire 7 additional employees
 Face book according to the contract
presence depending on the number of
commercial cleaning
 Blogging on web
site customers.
 Door drops of
leaflets
July Operations Manager At least 20 new customers
2020 Realign the to investigate utilising environmentally
Organizational Structure friendly services in the first
Budget of at least year of the business plan
$100,000 for new
Organizational
Structure

MONITORING BUSINESS PERFORMANCE

Ozhouse Clean is one year since the business plan was implemented and as the Operations
Manager, as reviewing the performance of the business against the performance indicators
identified in the plan, testing performance indicators used and changes to performance
indicators.
The business provides window pick-up of dry cleaning, laundry, and alteration service in
Melbourne that will surely attract customer attention. Working customers may find this
service is convenient for them and want to try it. If they are satisfied with the service quality,
they will likely become repeat customers. When the patronage happens continuously, they
become loyal customers of the service. These customers will recommend Ozhouse Clean to
their friends and coworkers. As more and more customers use this service, Ozhouse Clean
image is enhanced and we will gain more and more market share.
Overview of Business Performance
Ozhouse Clean possess good information about the market and knows a great deal about the
common attributes of its most prized customers. Mother's House Cleaning Service will
leverage this information to better understand who is served, their specific needs, and how
Mothers can better communicate with this group.
Ozhouse Clean is providing its customers with a professional, residential house cleaning
service, aimed at the upper echelon of the market. Mother's seeks to fulfill the following
benefits that are important to its customers.
Professionalism: All employees will be well trained to exude professionalism from all of their
actions and conversations.
Convenience: Mother's will provide its services in the manner that is most convenient to the
customer, including arranging for visits when the owner is not home.
Trustworthiness: Many people have legitimate concerns regarding cleaning services in their
home and the possibility of theft and breakage. These concerns have been eliminated or
significantly reduced through a comprehensive screening and training process for employees.
Additionally, Mother's carries insurance designed to cover any loss that the customer may
attribute to the company.
The performance indicators have been achieved:

 A 20% increase in total sales revenue.

 A gross profit margin of 20%.
 Reduction of 50% in debtor days
 10 new commercial customers in the first year of the business plan.
 Reduction of 10% of workforce turnover based on employing two full-time permanent
cleaners, as well as increasing wages to above award.
This change in the market has created a receptive environment for a cleaning service provider
whose goal it is to develop long-term relationships with customers.
The market is likely to maintain better than average growth due to the lifestyle Australian
have developed within the last five years, working longer and longer hours. The effect of the
longer workweek is that people have less time to take care of personal maintenance
responsibilities such as house cleaning. Instead, people will work and longer hours and pay
someone to take care of other, less important or less desirable responsibilities.
An evaluation of the financial Background
Ozhouse Clean will start off my matching our main competitor's prices and the company will
be closely monitoring the financials to make sure that the company develops a sustainable
business without heavily discounting services to win customers. All sales inquiries will be
initially handled by the business owner. Ozhouse Clean will also train all our employees,
especially those facing the customers, in customer service to make sure that the company's
customers are fully satisfied, as Ozhouse Clean will offer limited discounts to customers with
large recurring orders and also provide incentives for new customer referrals.
The sales forecast provided by the accountant for this financial year show the following
figures:

Revenue Total sales revenue - $450,000

sales Total cost of sales - $320,000
Liabilities Debtor days - 30
Assets 15 new commercial customers

The cash flow statement, profit and loss account, and balance sheet have been built using
forecasted information which is as accurate and realistic as possible. Sales increase gradually
over the 12 months showing the positive trend of sales. Ozhouse Clean is steadily gaining
market share. Gross profit and net profit rise proportionately to sales revenue. The financial
statements show that the business runs quite well and achieves expected results
The performance measures
Ozhouse Clean Cleaning Service will provide a residential house cleaning service for the
upper end of the market. Mother's will have two target customers:
The affluent that have a spouse who does not work, and is not inclined to do housework. To
many a maid/house cleaner is a symbol of wealth, and this idea symbolizes this group of
customers.
The two-income households whose opportunity costs are too great to spend time cleaning the
house.
House cleaning ranges from cleaning of standard rooms such as kitchen, bathrooms,
bedrooms, as well as more unusual jobs like small disasters from children and pets. The keys
to success are:

 Quality work.
 Well-chosen and trained employees.
  Critical Issues
Ozhouse Clean is still in the speculative stages since it is a start-up company just beginning
operations. The critical issue that Ozhouse Clean faces is to continue to take a modest fiscal
approach; expand at a reasonable rate. Expansion should only occur if there is sufficient
demand and the quality of services is not diminished.
Evaluation of the strengths and weaknesses
The following SWOT analysis captures the key strengths and weaknesses within the company
and describes the opportunities and threats facing Ozhouse Clean’s.
Strengths

 An enthusiastic company with a strong, infectious leader.

 A well-designed training program to share and capture intellectual capital for the
organization.
 Dedicated employees.
Weaknesses

 Labour-intensive industry.
 Inherent time lag when building goodwill and trust.
 The difficulty of establishing brand equity as a start-up company.
Opportunities

 A large percentage of the market that is unaware of Ozhouse Clean's.

 Shifts in consumer consumption habits that are moving toward increased utilization of
cleaning services.
 A business model that is easily scalable.
Threats

 Employee turnover.
 The entrance of a serious competitor.
Looking at opportunities and listed weaknesses looks like social media could be a real
marketing opportunity. Instead of just having an informational website, our business could put
up a Facebook page and open a Twitter account to try and reach out to old (and new)
customers.
Set up social media business accounts/pages. Set aside time or assign staff person to update
Facebook/ Twitter accounts. Set up a Pinterest and/or Instagram account, purchase a camera,
and train a staff person to take photos of animals and post images.
Recommendations
In conclusion, there are few things that should to be taken care while implement business
regardless we sell a product or provide a service. Thus, in this marketing plan report, we
include all the details and the information needed such as SWOT analysis, marketing strategy,
action program, budget, and controls. Ozhouse Clean gain a lot of knowledge and experience
on how to be a successful businessman in the future.
Working customers may find this service is convenient for them and want to try it. If they are
satisfied with the service quality, they will likely become repeat customers. When the
patronage happens continuously, they become loyal customers of the service. These
customers will recommend Ozhouse Clean to their friends and coworkers. As more and more
customers use this service, Ozhouse Clean image is enhanced and we will gain more and
more market share.

These customers will recommend Ozhouse Clean to their friends and coworkers. As more and
more customers use this service, Ozhouse Clean image is enhanced and we will gain more and
more market share
Attachment 2: Send an email to the management team (your assessor).

Email to: Management Team (Assessor)

Subject: Requesting Approval for Implementation of Business Plan
Dear Management Team,
Attached you will find the approved business plan 2018 -2020 for Ozhouse Clean. The plan is
now ready to be implemented.
The last page of the plan reports a table of actions that we plan to take to achieve our strategic
goals: by March 2020 we will be developing an incentive plan for research and development
of staff who are slow to innovate thanks to an extended budget managed by the Operations
Manager. By April 2020 the company will be expanding sales to existing customers and
introducing existing products into the new market; again the Operations Manager is in charge
and will be monitoring the progress of the implementation process by May 2020. On June we
will be focusing more on marketing strategies (social media, blog on the website) thanks to a
new Marketing Manager profile.
This email aims to make sure that the management team and in particular the Operation and
the Administration Manager are fully equipped and prepared to start
the implementation of the business plan, if not take actions toward helpful resources.

I remain at your disposal for additional inquires,

Kind Regards,

Veronika

Attachments

Business Plan

BSBMGT617 Task 2
Attachment 3A: Develop a customer satisfaction survey
Using the help of surverymonkey.com, develop a survey of between 6 - 8 questions that measure customer satisfaction and can be answered on a
sliding scale from 1 (which is don’t agree at all) to 10 (which is totally agree). Provide the screenshot of the survey you have created.

Customer satisfaction survey

Ozhouse Clean

Survey Date: / / Survey ID:

No Totally agree Agree Neither Disagree Don’t agree
agree nor at all
Questionnaire disagree
10 9 8 7 6 5 4 3 2 1
1 How would you rate our service? x
2 How would you rate our customer service? x
3 How would you rate our answering speed? x
4 How would you likely suggest us to family and friends? x
5 How likely would you use our service again? x
6 Would you improve if you could? x
7
8
Total Score

BSBMGT617 Task 2
Attachment 3B: Provide the screenshot of the survey you have created through
SurveyMonkey.

BSBMGT617 Task 2
Attachment 4: Create an Employee Contract
Prepare the employee contract template included in your resource folder in the relevant sections using
the information below:

Employee: David Smith, 5 Wellington Way, Melbourne 3000

Working hours: 9 am – 5pm.
38 hours per week
Fortnightly payment basis

Ozhouse Clean

Ozhouse Clean and David Smith

Onboard a new employee
Employee: David Smith, 5 Wellington Way, Melbourne 3000
Working hours: 9 am – 5pm.
38 hours per week
Fortnightly payment basis

1. Summary of job role

1.1. Employees will be required to work an average of 40hours each week.
1.2. Employees are to carry out their duties competently and as described in Schedule 1.
1.3. Employees must comply with Grow Management Consultants’ current and
future workplace policies.

2. Remuneration
2.1. Employees will be paid their remuneration in arrears on a weekly basis.
2.2. Superannuation contributions will be made each quarter on behalf of the Employee.

3. Probationary Period
3.1. A probationary period of be three (3) months applies to all new employees.
During this period, either Grow Management Consultants or Employee may
terminate the employment.

4. Leave
4.1 All employees are entitled to four (4) weeks of paid annual leave each year. This will
be on a pro-rata basis for part-time employees.
4.2 Employees must apply for and have their annual leave approved.
4.3 All unused annual leave that the employee has accrued will be paid out when the
employee leaves the company.
4.5 Any other leave will be negotiated between the employee and Grow
Management Consultants according to the provisions of the Fair Work Act.

5. Staff Code of Conduct

5.1 All staff are bound by the requirements of the staff code of conduct.

6. Termination
6.1 If an employee resigns, the employee must provide Grow Management Consultants
with the appropriate amount of notice according to the Fair Work Act provisions at
the time.
6.2 If Grow Management Consultants terminates the Employee for any reason other
than for misconduct, Grow Management Consultants must provide the Employee
with the minimum period of notice in writing as set out in section 117 of the Fair Work
Act 2009.

AGREEMENT

Grow Management Consultants and the employee hereby agree to the terms of this
Agreement. Any future variations to this agreement will be made in writing and signed by
both parties.

Description of Duties
Position
1. Your start date will be 1 May 2020
2. Your employment will be full-time.
3. The duties of this position are set out in the attached position description. You will be
required to perform these duties, and any other duties the employer may assign to you,
having regard to your skills, training and experience.
4. You will be required to perform your duties at 5 Wellington Way, Melbourne 3000, or
elsewhere as reasonably directed by the employer.
Probation

1. A probation period will apply for the first 3 months of your employment. During this
time, we will assess your progress and performance in the position.

2. During the probation period you or the employer may end your employment by providing
notice in accordance with the table in clause below.
Terms and conditions of employment
1. Unless more generous provisions are provided in this letter or in the attached Schedule,
the terms and conditions of your employment will be those set out in the <insert relevant
award name (or enterprise agreement name if you have one)> and applicable legislation.
This includes, but is not limited to, the National Employment Standards in the Fair Work
Act 2009. Neither the <insert relevant award name (or enterprise agreement name if you
have one)> nor any applicable legislation are incorporated into your contract of
employment.
2. The additional terms and conditions set out in the attached Schedule will also apply to
your employment.
Ordinary hours of work
1. Your ordinary hours of work will be 38 per week, plus any reasonable additional hours
that are necessary to fulfil your duties or as otherwise required by the employer.
2. Your ordinary hours of work may be averaged over a Working hours: 9 am – 5pm.
Remuneration
1. You will be paid fortnightly at the rate of $<XX> per <hour/week/month/year>.
2. The employer will also make superannuation payments on your behalf in accordance with
the Superannuation Guarantee (Administration) Act 1992.
3. Your remuneration will be reviewed annually and may be increased at the employer’s
discretion.

Leave
1. You are entitled to leave (e.g. annual leave, personal leave, careers leave, compassionate
leave, parental leave, community service leave and long service leave) in accordance with
the <insert applicable award or enterprise agreement name or delete if there is neither>
and the National Employment Standards.

Your obligations to the employer

You will be required to:
(a) perform all duties to the best of your ability at all times;
(b) use your best endeavours to promote and protect the interests of the employer;
and
(c) follow all reasonable and lawful directions given to you by the employer,
including complying with policies and procedures as amended from time to time.
These policies and procedures are not incorporated into your contract of
employment.

Termination of employment
1. Under the Fair Work Act 2009 the employer may terminate your employment at any time
by providing you with notice in writing in accordance with this table:

Length of continuous service with employer Period of notice

Not more than 1 year 1 week
More than 1 year but less than 3 years 2 weeks
More than 3 years but less than 5 years 3 weeks
More than 5 years 4 weeks

2. You are entitled to an additional week’s notice if you are over 45 years old and have
completed at least 2 years of continuous service with the employer on the day the notice
of termination is given.
3. If you wish to terminate your employment you are required to provide the employer with
prior notice in accordance with the table above.
Confidentiality

1. By accepting this letter of offer, you acknowledge and agree that you will not, during the
course of your employment or thereafter, except with the consent of the employer, as
required by law or in the performance of your duties, use or disclose confidential
information relating to the business of the employer, including but not limited to client
lists, trade secrets, client details and pricing structures.
Entire agreement
2. The terms and conditions referred to in this letter constitute all of the terms and conditions
of your employment and replace any prior understanding or agreement between you and
the employer.
3. The terms and conditions referred to in this letter may only be varied by a written
agreement signed by both you and the employer.
If you have any questions about the terms and conditions of employment, please don’t
hesitate to contact <me/insert contact person> on <insert phone number>.
Employees and employers may also seek information about minimum terms and conditions of
employment from the Fair Work Ombudsman. You can contact them on 13 13 94 or visit their
website at www.fairwork.gov.au.

I, David Smith, have read and understood this letter and accept the offer of employment from
OZHOUSE CLEAN on the terms and conditions set out in the letter.

Signed: Date: / /

Print name:
Attachment 5: Send an email to the employee (your assessor).

Email to: David Smith

From: Veronika
Subject: Letter of employment engagement

Dear Candidate,
You will find the contract for a full-time position as cleaner attached to this email. Please read
all the contents carefully and return it to me if you are happy. A training session has to be
attended next Monday at 9am as part of the induction process: please let me know if for any
reasons you can’t attend. I will be conducting the training and follow a summary of the
contents that we will go through next Monday:
• Organisational overview and chart;
• Position description and reporting;
• Code of conduct;
• Policies and procedures;
• Work health and safety;
• Access to computers;
• Staff meetings;
• Professional development;
• Tour of facilities;
• Introduction to staff members;

Please don’t hesitate to contact me for any questions as your direct manager.
Looking forward to hear back from you,

Best regards,

Veronika

Attachment

Employee: DavidSmith, 5Wellington Way, Melbourne3000

Attachment 6: Induction checklist

Purpose
This induction checklist is to be used for the induction of each new staff member.

Overview
Induction is an important part of the recruitment, selection and induction process. The induction
process is designed to ensure that new staff members understand their roles and responsibilities. A
standard induction checklist must be used to ensure that all the required information is covered.

Please complete all sections of the checklist, ticking off items discussed.

Duration
The induction should take approximately 2 hours.

Staff member name: David Smith

Date of induction: 1/5/20

Manager: Veronika

Introduction

Induction topic Completed (please

tick)

Organisational overview and chart
Provide an overview of the organisation and all positions within it and
staff names

Position description and reporting
Outline the responsibilities of the position and reporting
arrangements

Code of conduct
Explain staff conduct of conduct

Policies and procedures
Go through all policies and procedures

Work health and safety
Outline WHS requirements

Access to computer
Explain computing arrangements and provide passwords.

Staff meetings
Provide information on how often staff meetings occur and content

Professional development
Outline professional development arrangements

Tour of facilities
Provide a tour of the office and facilities

Introduction to staff members
Introduce new staff member to everyone

Staff member signature: Veronika

Manager signature: Veronika

Date: 1/5/20