2. Develop a scheme about customers types.

TYPES OF CLIENTS

CUSTOMER UNBELIEVABLE UNDECIDED

AGGRESSIVE NEGATIVE EXPERT SPEAKING
ACCELERATED CUSTOMER CUSTOMER
CUSTOMER CUSTOMER CUSTOMER CUSTOMER
AND WITH
HURRY

This client takes a

This type of customer He is the one who This type of client is They are long time to make
Eager frequent type of
speaks in a strong and distrusts the dissatisfied, he does pleasant, decisions or usually
customer at the point He talks a lot
moody tone, is anxious information provided not like anything or has cheerful and changes them
of sale, is anxious and and flaunts his
and generally wants to by the sales promoter, a complaint about they have many easily, is insecure
wants to obtain quick knowledge; he is
things to tell and and does not
prove that he is right. they are difficult everything, he will use sometimes
information, often usually take a lot clearly know what
people to convince, he arguments such as: it is dismissive.
interrupts frequently of time from the he wants, in many
asks and investigates a very expensive, I get it promoter.
looking for ideas and cases he postpones
lot and takes his time cheaper, they made the purchase
to know only what he
to make the decision. me a better offer. decision.
wants.