Assignment Cover Sheet

Bachelor of Business (Talented)

Student Name Pham Nguyen Khanh Vy

Student Number 31201029217

Subject Name Business Communication

Lecturer Pham Tuan Anh

Title of Assignment Individual Reflection

Length 1005 words

Due Date 9th January 2021

Date Submitted 8th January 2021

Declaration:
 I hold a copy of this assignment if the original is lost or damaged.
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 I hereby certify that no part of this assignment or product has been copied from any other student’s
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work or from any other source except where due acknowledgement is made in the assignment.
 No part of the assignment/product has been written/produced for me by any other person except where
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collaboration has been authorised by the subject lecturer/tutor concerned
 I am aware that this work may be reproduced and submitted to plagiarism detection software programs
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for the purpose of detecting possible plagiarism (which may retain a copy on its database for future
plagiarism checking)

Signature: ………………Pham Nguyen Khanh Vy…………………………………………………….

Note: An examiner or lecturer/tutor has the right not to mark this assignment if the above declaration has not been
signed)

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Evaluate Significance
After working on the business project of subject Business Communication, I acquired a huge
amount of knowledge and experience which could not be found during classes. Thanks to this
project, I had an opportunity to apply lessons I had learned during Business Communication
course to real life. Moreover, I could practice skills relating to business communication such as
teamworking, writing content, decision-making or writing report. Taking part in community
activities and working with various groups of people was also included in this project, which is
essential for my future job.
Reconstruct the experience
Among all knowledge and experiences gained from this project, the most salient points I found
are the process of working with our clients, improvement of teamworking skills and writing a
good report. Firstly, contacting with clients improved my communication skill, specifically by
information exchange during cooperation process. I have learnt to listen to my clients in order
to understand what they need and try to meet their demand through some feedbacks they
gave to my group. Secondly, communication and collaboration skills have been developed
thanks to teamworking through this project. As group members, we divided fairly our work to
suit each member's strengths with a view to end up with high-qualified and satisfied product.
Information exchange and mutual supports have taken place throughout the project, which
help our group finish each part of the project punctually and avoid misunderstandings and
conflict among five group’s members. The third salient point is applying knowledge I had learnt
in Business Communication course to write a project report. Due to writing report, our group
could make a plan, organize the work and summarize what we had done during this project.
Thereby, I could find out my strengths to develop and weaknesses to improve them for my
study and work in the future. I realized the essential of report, particularly in working
environment, and improved writing report skill from this business project.
Analysis: Why did it happen that way?
After assigning each part of the project to every member, I was the main designer of the
brochure which provide the customer basic information of Phuc Minh Pharmacy – our project’s
client. I had done many researches regarding to the design style that is suitable for the market
of a pharmacy and the brochure also have to be attractive and eye-catching for the customers
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nowadays, so that our work could become effective. Along with feedbacks from the drafts I sent
to the client, I realized my shortcomings in design and had chances to improve my skills.
Furthermore, my communication skills greatly developed when communicating with the client
through mails.
On one hand, this business project included many parts to deal with, but the time allowed was
not too long so that our group could learn how to build up ideas, list out works to do, and
arrange them reasonably. After that, we assigned it to every member and support each other in
order to manage the time well while the result was still good and satisfied. During the process,
there was some small arguments and conflicts happening in my group, but thanks to what we
had learnt in Business Communication subject, we could deal with those conflicts and tried to
avoid it as much as possible. Eventually, my group finished the project on time, give products
that meet the demand of our client and the most important point is that I gained a huge
amount of experience that is very useful for my study and future job.
Distil: What lessons can be learnt?
This business project helps me to acquire much experience and develop a variety of skills,
especially relating to business communication. Specifically, to communicate with client in
business field, formal language must be used with a view to show respect to each other and
give serious attitude and appreciation to the cooperation. Secondly, time management is a
must-have skill in every environment such as study and work place. When solving problems, I
learned to arrange work in several parts and set a time limit for each part logically. By that way,
I can follow the plan to complete the work without omitting a single work, procrastinating or
being late for deadline. Besides, from this project, I can practice to improve research skills and
realize the important of doing research carefully at first. An effective research will provide a
huge amount of necessary information for my work such as what to avoid or what we should
take advantage of. For instance, when I went on the Internet to find materials for this business
project, I had sufficient information such as the business target, market, or relevant content for
a brochure/ poster made for a pharmacy. Therefore, I can clearly understand the need of the
client and give them satisfied and high-qualitied products.
Apply: Prepare for future situations

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Before working on this project, I hardly make a clear plan for what I will do but just jump into
the messy work. By that way, I was easily forgot to do something or finish late. However, from
the project, I myself arrange my work logically and work effectively with that plan. For its
benefits, I will apply this style of working to my study and also my work in the future.
Furthermore, report also an important tool for every project. Report not only is useful to
planning and organizing work, but it is also a summary of what we have done throughout the
project which helps us to have an overview to find out strengths and weaknesses. In my
opinion, a good way to practice writing report is writing diary everyday or in special occasion to
summarize what I have experienced, so that I can improve my writing skill to make a good
report in the future. Last but not least, collaboration skill is also important in most situation in
life. This skill must be developed day by day in everywhere, particularly cooperating to
complete group assignments or doing hard work together to make it faster and easier.