TEXT FIRST THE CUSTOMER BEFORE CALLING!!!!

Hello, am I speaking with..........

This is Marian, with "Timeshare Travis" How are you?
- I called you because of your inquiry about getting out of your (Timeshare name) Blue Green, Wyndham, etc.
So what is your time share name?
- So, what is the reason why do you want to get out of your timeshare? 
 {Listen and stay quiet} {After hearing the reason, give them sympathy}
- Well the good news is we can help you to get out of your timeshare & What I will do is send consultations out
with our consultants to discuss to you the options on how to get out of your timeshare.
- So, let me just open up my calendar here,
- Do you have schedule on front of you by any chance? okay… So, what time zone are you in? 
{TAKE NOTE}
BOOKING APPOINTMENT
Since today is (tuesday), I can have our consultant call you by tomorrow, or (thursday), which day will work
best for you?? And what time do you preferred? ?
QUALIFYING QUESTIONS
1. How much is the mortgage balance on your timeshare contract? ($.. / PAID IN FULL) {ESTIMATED
CURRENT BALANCE)
2. Are you current with your mortgage and maintenance fee? (IF NOT CURRENT - "So how much are you
behind with your mortgage fee?")
3. How much is your maintenance fee? 

SCRIPT TO ENSURE THEY HAVE CONVICTION TO GET OUT OF THEIR TIMESHARE.

(Make sure there's a desire to exit their timeshare.)
On a scale of 1 to 10! 10, you wanted to get rid of your timeshare the day after you brought and 1 being “take it or
leave it.  What number would you say you are at?
(They choose a number.)(Stay quiet and let them answer!)
What number would you say you are at? (They choose a number.)

Before I commit the resources of firms we recommend, against ___(timeshare name), we need to know that we are
all on the same page.

(“I can’t have you calling me one month from now saying, “You know what! My kids actually do love the
timeshare!” I need to know your level of conviction before we go forward. (Stay quiet and let them answer!)

SCRIPT TO ENSURE THEY SHOW-UP FOR THE CALL THEY BOOKED ON-TIME.

(AFTER YOU’VE BOOK A CALL THROUGH CALENDLY.)

“Hey, before AMNESTIA/ JENNY gets on the phone with you. We actually have a limited number of spots available
on hes calendar. And BECAUSE of the current situation in the world and the demands for our time, many people
are assessing the value of their timeshare. This is a very high-level call and it’s meant for timeshare owners who
have been lied to, scammed, misled, or pressured into purchasing a timeshare. It’s important at __ (State Time &
Date) that you keep this appointment. Is that going to work for you before I give this spot away!?!

RECONFIRM:

I just want to make sure. Are you the only who is on the timeshare contract? [Are all the decision-
makers(wife/husband) going to be able to make it to this call?]   (IF NO, ASK - " Will she/he be fine doing a three
way call? " "Is she/ he in the same page aswell?)
I just want to make sure that if you folks feel like you are ready to move forward after the call that we’ll be able to
get started!

SCRIPT TO GET THEM TO COMMIT TO SHOW-UP VERBALLY:

Actally, We’ve got calls every day coming in! But I’m going to give you this time slot at _______, Please do expect a
call from our consultant either Amestia or Jenny,and she will give you best options on how to get out of your
timeshare.

Lastly, what is the best number that we can send you a text message?

got it! We are all set now, thank you and have a great day!

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REBUTTALS
(Do you think you can help me to get rid of my timeshare)
We can help anyone as long as the timeshare is not foreclosure. If you want further information please book an
appointment to speak with our consultant and she will give you different and best options to get rid of your
Timeshare.

- Since I am in Appointment site, I will help you book an appointment with our consultant and she will give you
different and best options to get rid of your Timeshare.