NEW SANNO HOTEL

MORNING OPERATIONS KICK-START

Date: 1 May 2021 (Sat)

Time & Venue: 09:15 AM at Kikuya Restaurant
Presided By: Mr. Savarese, General Manager
Attendees:
1 Mr. Oney 6 Mr. Ase 11 Mr. Nolf
2 Ms. Hashimoto 7 Mr. Pinter 12 Mr. Rene
3 Mr. Yamamoto L. 8 Chef Nobu 13 Mr. Arjay
4 Mr. Sanchez 9 Ms. Gough 14 Ms. Jonna
5 Mr. Watabiki 10 Mr. Chung 15 Ms. Yuka

7 day- operation /24hrs/3 shift a day

Reminder to everyone to send your department representative for daily Kick Off Meeting daily, most especially
during weekends.
Kick off meeting start from 9:15am, which is in the Kikuya during weekdays, Mon- Friday & weekends, Sat & Sun.

F&B chair the Saturday’s morning Kick off meeting & Rooms Chair the Sunday’s kick off meeting.

Minutes Follow up Status Accountability

Rooms:
Check In 73 Rooms (No Group Rsv) Ms.
Check Out NONE Hashimoto
Room Change NONE
Day Use NONE
VIP NONE
PKG (Staycation), TRP and Birthday PKG #501 CPO
Etc. DELEON, ETA 1500
Event RE OPEN
Special Note Piano Performance
between 14:00 – 17:00
(3 Sets)
START MEETING
Last Night Occupancy 0.67%
including No Show
Last Night Revenue $151.00
Last Night ADR $151.00
Last Night Number of Guest Total 4 (2 Adults and 2
(Adult and Children) Children)
Today’s Availability None as of May 01
07:00


1
 MAY JUNE JULY AUG SEP OCT GT
 RESERVATION ACTIVIY REPORT RS W RS W RS W RS W RS W RS W RSV W/L
V /L V /L V /L V /L V /L V /L
(# of Reservation) for Yesterday
25 2 8 0 0 0 1 0 1 0 0 0 35 2
27 8 0 0 1 0 37 Mr. Savarese

-Total 37 Reservations
 New Reservations for -95% of new reservations are for May and June
yesterday: - Monthly Total 515 reservations

Junior Mid- Senior Retiree Civilian TDY GT

 CANCELLATION ACTIVIY Grade
REPORT (# of Room Nights) for 1 19 4 20 7 0 51
Yesterday

-Total 28 reservations for May and June

- Monthly Total 1105 room nights
 Cancellations for yesterday

-Some rooms available on every weekends and contacted all

 Occupancy for May 2021 customers on Waiting list by email, waiting their feed-back.

-Weekday: Average 46 rooms are available

-Highly recommend selling Staycation Package for weekend.
 Front Desk team Project

-Notify policies (such as Pool, beverage) all guests before check

in.
- Put together FAQ on website
-Questioner for health issue to all guests arranged by Security at
Main gate.

Housekeeping
 Cleaning Project - 73 Rooms (stand by)
- Housekeeping is checking all the rooms and 3rd floor rooms Mr. Arjay
are ready to sell for front desk.
- Concerns about dust from ventilations, Maintenance will take
a look for solution

 Hand Sanitizer Stands -62 inches height for Hand Sanitizers.

Inventory / Location list - Total New 25 stands & old 6 stands and 2 for back up, decide
where to place effectively

2
Laundry
 Laundry Machine
 Washing Linens
 Guest rooms ready to sell
 Alliance Channel
-Mangler needs to be repaired and waiting for quotation. Mr. Ase
-Washing Linens from Hardy Barracks yesterday.
- Blanket and Duvets are backed to room.
-In-house guest comment from Room 320, that the TV channel
is not working well. (Call and Follow-up the maintenance team)

Night Duty Manager -Finalizing Fire Emergency Response

F&B:
 Piano Performance in the -3 sets between 14.00 and 17.00.(POP, Soul, International)
Lobby for Sat 3x15 minutes break between sets.
Time:
1. 14.00-14.50
2. 15.00-15.45
3. 16.00-16.45
Let us know guest’s feed back Mr. Pinter

 Restaurants - Add Kikuya package in June 1st

-dining option, room service, take out and outside Seating
- is scheduled today to identify area to have more attention
- is scheduled for all Kitchen
-Staffing, menu, pricing and fixie grass to re-organize

 NHY Inspection - USARJ Off-Site MG Luong's Station May 5-7

Starting set up on Monday
 Ready for reopening - from Monday morning chairs to be backed to ballroom, check
condition one by one
Banquet
 Events for May -Re-Opening today (May 1st)
- Starting on April 25th, we cannot sell alcohol beverage for
outside guest. (for in-house from May 1st we serve)
Mr.
 Storage -Cleaning and Organizing necessary not only guest area but Yamamoto. L
office area
Emporium
-100% Ready
-1 guest had the breakfast today.
-1 Birthday order from the Room Service (1 bottle of Moscato
and 1 Chocolate cake with Happy Birthday Plate)
- Credit card machines are active now for Emporium /Sunrise /
Hero’s / Fair Winds

3
 May
 Staycation Packages
Rest and Relax Package 9 packages
As of 5/01/2021 The Epicurean Package 12 packages
Truly Romantic Package 6 packages

Total Staycation Package 27 packages

June

Rest and Relax Package 0 package

The Epicurean Package 2 package
Truly Romantic Package 2 package

Total Staycation Package 4 packages

July

Rest and Relax Package 0 package

The Epicurean Package 2 packages
Truly Romantic Package 2 packages

Total Staycation Package 4 packages

Kitchen

 Wellness check - Kitchen staff, Dishwasher and Night Janitor are all healthy.
- focus on deep cleaning and training

 Wellingtons -Have 17 Reservations for Chef. Taguchi

-Mr. Posthumus will be here today at 17:00 (Wellington Dinner) (Yokosuka)

Conference& Event

 New contract for USARJ Joint for Event: USARJ Off-Site on May 5-7
(Come up Plan for Spouses / Children )
-5th Air Force booked for rooms and Conference June 6 -11/
100p * Need to order more fixie grass for the Event

Marketing & Sales

Mr. Chung
 SNS -Ask the guest about their Stay in the hotel. Ms. Gough
-Working on QR code for guest concerns or comment.
-We received some good reaction of Social Media.
-From the SNS guest are interested with Wellington Restaurant.

 AFN NS Promotion -NS Opening Day

4
 -Instagram: starting yesterday, sending NS smile to guest
-Facebook: What’s New
After on air, be ready for answering customer’s questions

 Updating Janus - Check all Janus and update

Engineering Mr. Rene

 Project on going / Complete -Massage center is ready and Hand over to Jack and Rene
-Gym Towels are used at night: Reminder staff not to use.

 Gym / Pool this weekend plan - 20 max and takes 2hrs reservation at Front desk operates with
SannoSafe modifications

Support Service
NO DATA (To be updated on Monday)

Security: Mr. Oney

 DOD guests - Most of DOD guests are vaccinated: Don’t be anxious
- All guests are monitored by Thermo camara
 New Security office - Continue moving to New Security space (Camera equipment,
etc.)

 Staff Entrance -The Staff will be using the Staff Entrance from today.
-Strictly Checking Staff temperature before going inside the
hotel.

 Parking -Implemented for May 1st reopening

-Department Parking Pass is issued
-Parking area – painting on going
- 6 more parking lot for guests: minimize staff, contractor spots
(still Contractor is working on 3 parking spots)
- Still, First come First Served basis.
GM/Executive Office: Director
 Friday final walk-thru st
- On Saturday, May 1 (Re-Opening Day)
- Staff should show their smiling eyes with the mask.
- Engage and Welcome the Guest.

 Public Health Emergency -OFF limit Tokyo: Official business only

Yokosuka /Atsugi/ Zama -New Sanno is the only one authorized for all bases to come for
updates Lodging/ sit-down dining (bubble to bubble)

-How to Response to Guest: Put together questioner on

NS is DOD installation website
5
 as BASE Under
Capt. Brad Stallings
Deputy Commander and Chief of
Staff
U.S. Naval Forces, Japan
(Importance of JC meeting)
-The same of alcohol is not offered for outside guest. (Guest
who check-in starting on May 2021 can start purchasing
alcohol.
 The hotel will reopen today May 1st
o At the New Sanno, the safety and wellbeing of
our guests and staff remains our top priority and
primary mission focus.
Access:
You are asked to comply to our SannoSafe measures in place to
include face coverings, temperature checks, questionnaires and
more.
 Only 2 guests per authorized sponsor.
 Limited parking on a first come, first-
serve basis.
o Rooms.
 Only 50% of guestrooms will be sold for
the entire month of May.
 All rooms SannoSafe sealed for optimum
guest satisfaction.
 Our Bellmen and other staff will act as
Health Ambassadors for your safety.
 SannoSafe pouches for all in-house
guests.
o Food & Beverage.
 All available restaurants will be open with
SannoSafe/National Restaurant Serv Safe
control measures in place, compliance
will be requested, and overseen by
management and Host/hostess (Health
Ambassadors).
 All buffets/self-service offerings are
paused
 Sunday Brunch will not be open until
further notice.
 Kikuya will Re-Opening on June 1st.
 There will be no groups in dining over 6
authorized.
 Only prior approved, Mission related
meetings/bookings will occur, no new
events or bookings will be added.
 Contactless room service, curbside pick-
up offered.
 Cashless payments preferred, use of QR
codes in place.
 During SOE period, the sale of alcohol will
only be available for in-house guests-with
6
 guestrooms, remaining within the hotel.
 Food & Beverage service will end at 8pm
for non-inhouse guest.
o Recreation.
 The Edge Pool & Fitness Center operates
with SannoSafe modifications for your
safety.
 Staggered use of equipment,
maximum capacities as examples.
 Saunas and Hot tub will remain
closed.

o Facility/Maintenance.
 Focus on Air quality/movement
 Air purifiers throughout
 Optimize HVAC systems/filters
 Open fresh air intake
 Ensure doors that should be open
are open and closed where should
be closed.

-Multiple plugs into extension code is not authorized for Safety

 Industrial Hygiene Issue
Inspection Next Week
o No small heater under your desk
 SannoSafe -Safety committee take an initiative

- Psychological impact on post COVID world: more organize and

clean feeling:
o Lobby – minimize furniture and new look for guests
o Janus board – double check and update all the screen
o Keep on checking the back area make sure that it’s
clean.
o Keep on checking the fire system
o Air purifier, sanitizer set, clean property
o 1 Air purifier on the first floor was on sleep mode. Call
the maintenance to check it.
o No Sticky note / wires for guest area / Less trash cans
o Doors (Certain doors to be closed all the time)
o Hotel temperature, if the staff feels hot or cold. No not
call the maintenance directly. Tell your supervisor
before calling the maintenance.
o Do not call the Security Department if there is
something wrong like air purifier/temperature or etc.
Call the Maintenance or tell your supervisor.