FRONT OFFICE ASSISTANCE WORKFLOW SUMMARY

OFFICE 2 Clock in

1) Make sale report

Morning shift 2) Sent Unit Check out for that day
Format: AS PER STELLAR HOUSEKEEPING
GROUP

0700am-0400pm 3) Sent a special request for that day

Format: AS PER STELLA KITCHEN GROUP

4) Sent report for dinner set

Format: AS PER STELLAT KITCHEN GROUP

5) And help kitchen to order cake for next

day and inform F&B manager
6) Stay at counter for check in/out process
7) Assist guest check out/in

Clock out

OFFICE 1 Clock in

Morning - evening shift 1) 0800am - Sent a breakfast text to all

0800am-0500pm guest except campsite guest
Good morning 🌅
-Customer service/Runner All happiness depends on a leisurely breakfast,
and it will be ready at “Cafe 1" in front of the
kitchen area till 10am. Please come and start
your wonderful day with pleasant breakfast
here. ✨✨
Thank you.

2) Reply all WhatsApp text accordingly

3) Reply all email accordingly
4) 1000am – Sent a check out text to all
guest
Dear Guest,
Gentle reminder for you.
Our check-out time is 12pm.
Late check out after 12pm will be a surcharged
RM 50 per hour per unit.
Thank you.

5) Assists check out process. (Assist guest

to carry language)
6) 1200pm – Print registration card and
 make a deposit receipt.
Write down all detail:
Dinner 0700pm-0900pm/NO DINNER
Breakfast 0800am-1000am,
Outdoor cinema 0900pm,
Check-out 1200pm

7) Save guest number according to “Guest

Registration card”
Save guest number using correct format (Guest
name/room number/date arrival)

8) Sent ready check-in accordingly

Dear Guest,
We are eager to provide you a warm welcome
☺️
Can we know your estimated time of arrival
because we are ready to be checked in🙏🏻
Thank you
9) Reply all WhatsApp text accordingly
10) Reply all email accordingly
11) Assist guest to the unit and brief guest
accordingly.

Clock out

OFFICE 2 Clock in

Morning - evening shift 1) Clean front office area dust/vacuum

2) Prepare door gift
0900am-0600pm 3) Charge all speaker and camping light.
4) Assist guest check out/in
-Runner 5) Assist guest to the unit and brief guest
accordingly.
6) Check room/Assist guest check in

Clock out

OFFICE 2 Clock in

Evening shift 1) Double check sale report

2) Stay at counter for check in/out process
0100pm-1000pm 3) Assist guest check-out/in
4) Reply WhatsApp and guest email if
necessary.
5) 0900pm - Double check registration
card and deposit money. (For current
day)

Please contact FO who keep the deposit

money online.
 6) Double check registration card for next
day and check in is correct. (For next
day)
7) Make FO inventory (paper bag, Bubble,
map, speaker)
8) 0950pm – Sent reminder to all guests.
Dear guest,
Gentle reminder!!
We request you to please lower down the
volume after 11pm. Thank you.
Good night 🌙

9) Sent a report

DAILY ACTIVITY REPORT

Date:
FRONT OFFICE:
Issues
Special request
Staff attendance
Speaker left
Lamp Left
Online deposit money
Check in 00/00/000

KITCHEN
Stellar café 1
Storehub money
Srorehub sale
Bank transfer
Maybank QR pay.
Cash

Stellar café 2
Cash drawer
Cash + voucher
Maybank QR pay
Bank transfer
Total sale

Grand total sale

HOUSEKEEPING/MAINTENANCE/SECURITY
Issues:

Clock out

OFFICE 1 Clock in

Evening shift 1) Assist 8am-6pm

 2) Check and release room (cozy caravan
0100pm-1000pm and hexagon tent) accordingly
3) Assist kitchen for dinner (Dinner
preparation only)
4) Sent ready check-in accordingly
Dear Guest,

We are eager to provide you a warm welcome

☺️
Can we know your estimated time of arrival
because we are ready to be checked in🙏🏻
Thank you

5) 0950pm – Sent reminder to all guests.

Dear guest,
Gentle reminder!!
We request you to please lower down the
volume after 11pm. Thank you.
Good night 🌙