MAY 2011 U/ID 32402/UCXC

Time : Three hours Maximum : 100 marks

SECTION A — (10 × 3 = 30 marks)
Answer any TEN questions.
All questions carry equal marks.

1. What are the layout of business letter?

ÁoP Piuzvß £À÷ÁÖ ÁiÁ[PÒ ¯õøÁ?

2. What are the disadvantages of oral communication?

Áõ´ö©õÈ uPÁÀ öuõhº¤ß wø©PÒ ¯õøÁ?

3. Explain the internet.

Cøn¯® GßÝ® £uzøu ÂÁ›.

4. What is meant by Trade enquiries?

ÁoP Â\õµønPÒ Gß£Ú ¯õøÁ?

5. List out the contents of an order letter.

BønU Piu® JßÔß £SvPøÍ £mi¯¼k.

6. What are the kinds of offer?

•øÚÄ&ß ÁøPPÒ ¯õøÁ?

7. What are the various sources of information for

appointment?
÷Áø» Áõ´¨¦ uPÁ¼ß £À÷ÁÖ Buõµ[PÒ
¯õøÁ?
8. State the general duties of the secretary.
ö\¯»õ͵x ö£õxÁõÚ £oPøÍ TÖP.

9. State the meeting of the shareholders.

£[SuõµºPÎß Tmh[PÒ £ØÔ TÖP.

10. What are the purpose of Sales Letter?

ÂØ£øÚ Piuzvß ÷|õUP[PÒ ¯õøÁ?

11. What is Notices?

AÔ¨¦PÒ Gß£Ú ¯õøÁ?

12. Write note on word processing.

ö\õÀ öuõS¨¦ ö\¯À•øÓ¨ £ØÔ GÊxP.
SECTION B — (5 × 6 = 30 marks)
Answer any FIVE questions.
All questions carry equal marks.

13. What are the basic elements of Communication?

uPÁÀ öuõhº¤ß Ai¨£øhU TÖPÒ ¯õøÁ?

14. Explain the various forms of written

communication.
GÊzx ‰»©õÚ £À÷ÁÖ uPÁÀ öuõhº •øÓPøÍ
ÂÍUSP.
2 U/ID 32402/UCXC
15. Write a letter to a customer to settle his account
which he has not settled for a long time.
}sh Põ»©õP \› ö\´¯¨£hõu Phß PnUøP, ÷|º
ö\´²®£i, ÁõiUøP¯õ͸US J¸ Piu® GÊxP.

16. What are the information to be furnished in a

letter of application for employment?
J¸ ÷Áø»UPõÚ Âsn¨£ PiuzvÀ AÎUP
÷Ási¯ £µ[PÒ ¯õøÁ?

17. What are the elements of a good banking

correspondence?
Kº ]Ó¢u Á[Q°¯À Piuz öuõhº¤ß TÖPÒ
¯õøÁ?

18. Draft an agenda of the Annual General Meeting.

Bsk ö£õxU TmhzvØS J¸ Tmh {PÌa] {µÀ
u¯õ›UP.

19. What are the procedures for precise writing?

_¸UQ Áøµu¼ß |øh•øÓPÒ ¯õx?

20. Write a note on :

(a) Webside.
(b) E-Commerce.
]Ö SÔ¨¦ ÁøµP.
(A) Cøn¯ uÍ®
(B) ªß&ÁoP®.

3 U/ID 32402/UCXC
 SECTION C — (2 × 20 = 40 marks)
Answer any TWO questions.
All questions carry equal marks.

21. Explain the various steps in the process of

communication.
uPÁÀ öuõhº¦ |øh•øÓ°ß £À÷ÁÖ Pmh[PøÍ
ÂÍUSP.

22. Write a letter to a bank manager requesting to

increase the overdraft limit sanctioned by the
bank.
Á[Q ÷©ÀÁøµ¨ £ØÖ AÍøÁ AvP›UP ÷Põ›, Á[Q
÷©»õ͸US Kº Piu® ÁøµP.

23. Explain the structure of a business letter.

ÁõoPU Piuzvß Pmhø©¨ø£ ÂÁ›.

24. Draft a letter to an existing customer, about the

financial status of the prospective customer.
ÁõiUøP¯õ͵õP ¸®¦® J¸Áµx {v {ø»ø¯
Â\õ›zx HØPÚ÷Á ÁõiUøP¯õ͵õP EÒÍ
J¸Á¸US Piu® ÁøµP.

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4 U/ID 32402/UCXC