STUDY ON STRESS LEVEL AMONG THE EMPLOYEES OF IDBI

FEDERAL LIFE INSURANCE

Project Report
Submitted in partial fulfilment of the requirements

for the award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

of University of Calicut
Submitted By
ANJU JOSE
Register No: HGAKMBA005
2010-2012

Under the guidance of

Prof. Ranjan Varghese

HOLY GRACE ACADEMY OF MANAGEMENT STUDIES

(Affiliated to University of Calicut & Approved by AICTE, New Delhi)

MALA, THRISSUR
 HOLY GRACE ACADEMY OF MANAGEMENT STUDIES

(Affiliated to University of Calicut & Approved by AICTE, New Delhi)

MALA, THRISSUR.

2010-2012

CERTIFICATE

This is to certify that the Project Report titled “STUDY ON STRESS LEVEL
AMONG THE EMPLOYEES OF IDBI FEDERAL LIFE INSURANCE”
submitted to the Calicut University , in partial fulfilment of the award of the
Degree of Master of Business Administration is a record of original work
done by Ms. ANJU JOSE (REG NO. HGAKMBA 005) during the period of
her study in Holy Grace Academy of Management Studies, Mala, Thrissur.

Place: Mala Dr. Sheela Sreevastava

Date: (Director)
 HOLY GRACE ACADEMY OF MANAGEMENT STUDIES

(Affiliated to University of Calicut & Approved by AICTE, New Delhi)

MALA, THRISSUR.

2010-2012

GUIDE CERTIFICATE

This is to certify that the Project Report titled “STUDY ON STRESS LEVEL
AMONG THE EMPLOYEES OF IDBI FEDERAL LIFE INSURANCE”
submitted in partial fulfilment of the requirements for the award of Degree of
Master of Business Administration of University of Calicut was carried out by
Ms. ANJU JOSE (HGAJMBA005) under my guidance.

Place: Mala Prof. Ranjan Varghese

Date: (Project Guide)

 DECLARATION

I , ANJU JOSE, hereby declare that the project report titled “STUDY ON
STRESS LEVEL AMONG THE EMPLOYEES OF IDBI FEDERAL LIFE
INSURANCE” is a record of original work carried out by me under the
supervision and guidance of Prof. Ranjan Varghese, HOLY GRACE
ACADEMY OF MANAGEMENT STUDIES, MALA. It is submitted to the
University of Calicut, Kerala in partial fulfilment of the requirement for the award
of the Degree of MASTER OF BUSINESS ADMINISTRATION.

I further declare that this has not been previously submitted for the award of any
Diploma, Degree, associate ship or other similar title.

Place: Mala ANJU JOSE

Date: (Reg. No. HGAKMBA005)

4th Semester MBA

 ACKNOWLEDGEMENT

I thank God Almighty for this unending grace which helped me to prepare this
project report. It is with immense pleasure that I place on my record the deep
sense of gratitude to all those who have contributed to the successful
completion of the study.

I wish to place on my record my deep sense of indebtedness and immense

gratitude to our Chairman Dr.Adv.RAJU DAVIS PEREPPADAN for his
valuable advice and encouragement all through the project.

My warmest thanks to internal guide Prof. Ranjan Varghese who has been most
gracious with his support, constant and unstinting encouragement throughout the
course of my project.

My profound and sincere thanks to Mr. Anil(Area Head, Cochin), for allowing me
to carry out this project in IDBI Federal Life Insurance Co Ltd, Cochin. My special
thanks to Mr. Johny Joseph(Chief manager) who was my guide in the company. I
also thank all the staffs of IDBI Federal Life Insurance Co Ltd,Cochin. Last but not
the least , I would like to add my thanks to my parents , friends, and well-wishers
who had given me a lot of encouragement needed for the completion of this
project successfully.
 Chapter Topic Page No.
Chapter 1 INTRODUCTION 1

1.1 Preface 2
1.2 Significance of the study 3
1.3 Objectives of the study 4
1.4 Scope of the study 4
1.5 Methodology of the study 5
1.6 Period of study 7
1.7 Limitations of the study 7
Chapter 2 LITERATURE REVIEW 8
2.1 Definition 9
2.2 Workplace stress 15
2.3 Review of literature 23
Chapter 3 PROFILE 25
3.1 Industry profile 26
3.2 Company profile 39
Chapter 4 DATA ANALYSIS 48

Chapter 5 FINDINGS, CONCLUSION AND 100

SUGGESTIONS
5.1 Findings 101
4.2 Suggestions 103
4.3 Conclusion 105
Bibliography 106
Annexures 107
LIST OF FIGURES
Figure No. Topic Page No.
Figure 4.1 Incentives that motivates employees surveyed 51
Figure 4.2 Satisfaction with the salary drawn by the employees 53
Figure 4.3 Employees opinion about the lunch breaks and rest 55
breaks
Figure 4.4 Opinion about the canteen facilities in the office 57
Figure 4.5 Whether the employees are able to meet the targets 59
Figure 4.6 Whether the employees feel work pressure if they are 61
not able to achieve the targets
Figure 4.7 Whether employees find difficult to cope up with the 63
workload
Figure 4.8 Satisfaction with the appraisal system of the 66
organization
Figure 4.9 Employees satisfaction with the level of safe working 68
conditions in the company
Figure 4.10 Employees were asked their opinion about the job 70
security in the current job
Figure 4.11 Opinion about the medical facilities available 73
Figure 4.12 Opinion about the recognition and appreciation they get 75
for their work efforts
Figure 4.13 Involvement in the management decision making 77
Figure 4.14 Satisfaction with the roles and responsibilities of the 80
organization
Figure 4.15 Whether the job provides status and prestige 82
Figure 4.16 Whether employees share cordial relations with their 84
peers, subordinates and superiors
Figure 4.17 Employees’ opinion about the support or assistance they 86
receive from the peers, subordinates and superiors
Figure 4.18 Opinion about the company’s offer for opportunities for 88
advancement
Figure 4.19 Whether employees’ work is challenging 90
Figure 4.20 Whether employees’ desire is to be the best at their job 92
Figure 4.21 Whether the job helps employees to achieve the best of 94
their potential
Figure 4.22 Whether they are satisfied with their work timing 96
Figure 4.23 Whether employees are able to report to their superiors 99
in proper time

Table No. Topic Page No.

Table 4.1 Incentives that motivates employees surveyed 50
Table 4.2 Satisfaction with the salary drawn by the employees 52
Table 4.3 Employees’ opinion about the lunch breaks and rest 54
breaks
Table 4.4 Opinion about the canteen facilities in the office 56
Table 4.5 Whether the employees are able to meet the targets 58
Table 4.6 Whether the employees feel work pressure if they are 60
not able to achieve the targets
Table 4.7 Whether employees find difficult to cope up with the 62
workload
Table 4.8 Satisfaction with the appraisal system of the 65
organization
Table 4.9 Employees satisfaction with the level of safe working 67
conditions in the company
Table 4.10 Employees were asked their opinion about the job 69
security in the current job
Table 4.11 Opinion about the medical facilities available 72
Table 4.12 Opinion about the recognition and appreciation they get 74
for their work efforts
Table 4.13 Involvement in the management decision making 76
Table 4.14 Satisfaction with the roles and responsibilities of the 79
organization
Table 4.15 Whether the job provides status and prestige 81
Table 4.16 Whether employees share cordial relations with their 83
peers, subordinates and superiors
Table 4.17 Employees’ opinion about the support or assistance they 85
receive from the peers, subordinates and superiors
Table 4.18 Opinion about the company’s offer for opportunities for 87
advancement
Table 4.19 Whether employees’ work is challenging 89
Table 4.20 Whether employees’ desire is to be the best at their job 91
Table 4.21 Whether the job helps employees to achieve the best of 93
their potential
Table 4.22 Whether they are satisfied with their work timing 95
Table 4.23 Whether employees are able to report to their superiors 98
in proper time