2, Riico Kukas 

,Jaipur, India 
303101
TEL + 91 142 642 00 00 
FAX + 91 142 642 00 11

Industrial Training Report

Submitted By

N ANDINI B AJAJ
 What does Fairmont stands for

From pristine beaches to sophisticated cities to iconic castles, Fairmont is dedicated to

connecting guests to the extraordinary places we call home. Unique architecture, expressive
decor and thoughtful service are the hallmarks of our brand. What sets us apart is our
primary goal: providing our guests with unforgettable experiences.

Fairmont Hotels & Resorts is a global chain of luxury hotels that operates 76 properties
worldwide, with a strong presence in Canada. The company originated from two hotel
businesses established in the late 19th century, the Canadian Pacific Limited owned Canadian
Pacific Hotels & Resorts, and Fairmont Hotels. In 1999.

In 2006, Fairmont was acquired by Colony Capital, who subsequently entered into a joint
partnership with the Kingdom Holding Company; consolidating Fairmont with their other
hotel brands, Raffles and Swissôtel to form Fairmont Raffles Hotels International (FRHI)

The 21st century has seen major changes for our brand. We’ve become part of Accor,
added to our curated list of global properties and achieved significant milestones in
combating climate change. We’ve welcomed global leaders and been present at world-
changing events.

Properties

Name City Country Founded

Fairmont Banff Springs Banff Canada 1887
Fairmont Copley Plaza Boston United States 1912
Fairmont Beijing Beijing China 2009
Fairmont Château Laurier Ottawa Canada 1912
Fairmont Empress Victoria Canada 1908
Fairmont Hotel Vier Jahreszeiten Hamburg Germany 1897
Fairmont Le Château Frontenac Quebec City Canada 1893
Fairmont Le Montreux Palace Montreux Switzerland 1906
Fairmont Monte Carlo Monaco Monaco 1975
Fairmont Olympic Hotel Seattle United States 1924
Fairmont Peace Hotel Shanghai China 1956
The Plaza New York City United States 1907
The Savoy London United Kingdom 1889
Fairmont Nile City Cairo Egypt 2010
Flame Towers Baku Azerbaijan 2013

ABOUT FAIRMONT JAIPUR

Fairmont Jaipur is an ode to the pink city with its intricate architecture and decor inspired by
the Mughal dynasty and royal Rajputs of yore. Nestled amongst the majestic Aravalli hill
Fairmont hotel and resort located near Amber road , 4.7 miles from Amber fort. Fairmont is
surrounded by the majestic Aravalli Fairmont Jaipur is housed in a traditional fort-like
building and features efficient interiors inspired by Persian and ottoman styles. All 245 rooms
and suites are elegantly appointed to reflect a perfect blend of traditional Rajasthani décor and
modern amenities.

Fairmont honours the rich heritage of Rajasthan with the design and attention to detail on
display in each of the 245 guest rooms, all meticulously decorated, featuring timber doors,
private foyers and vaulted ceilings. With a minimum of 50 sq. m. of space as well as modern
conveniences as large soaker tubs, lush bed linens, 40 inch plasma televisions, and wireless
high-speed Internet access four-poster beds

Conduct business affairs at a location that is unique and unparalleled in beauty and charm.
This Jaipur 5 star hotel has a dedicated convention centre, ideal for premier product launches,
gala dinners or grand weddings. With spacious lawns complementing the city’s largest
convention hall and ably supported with five individually styled, state-of-the-art meeting
rooms, Fairmont Jaipur encompasses the best of leisure and business, immersed in an
atmosphere of tranquillity and elegance.

ACCOMODATION OVERVIEW
Fairmont Jaipur is truly a royal destination. Built in the tradition of the region’s grand Mughal
palaces, this majestic hotel offers the best in modern amenities and is perfectly complemented
with the rich heritage of Rajasthan in the design and attention to detail on display in each of
the 245 guest rooms. All rooms and suites are meticulously decorated, featuring timber doors,
private foyers, vaulted ceilings, and a minimum of 51 square metres of space as well as such
modern conveniences as large soaker tubs, lush bed linens, 40” plasma televisions, and
wireless high-speed Internet access.

Guest Rooms at Fairmont Jaipur are bespoke residences that exude classic heritage influences
with four poster beds, camel bone inlaid furniture, walk-in bathrooms with the distinct pink
city stone bath tubs, Mughal styled low seating day beds and discreet arched windows that
overlook the Aravalli hills. Understated yet opulent at the same time, the beauty of the rooms
however lies in the intimate details such as the traditional companion and confidante of
royalty, the parrot, mascot of Fairmont Jaipur, is perched right next to the bed in every room
and adds a touch of playful romance to the royal chamber ambiance.

The Hotel Comprises of 139 rooms under Different Categories

Fairmont rooms
FAIRMONT ROOM
Room Size: 51 sq.m to 54 sq.m / 549
sq.ft. to 581 sq.ft.

Bed Type: One King or two Double beds

View: City, courtyard or hill views

FAIRMONT GOLD ROOM

Suite rooms
FAIRMONT SIGNATURE ROOM
Room Size: 549 sq.ft. to 581 sq.ft. / 51
sq.m to 54 sq.m
FAIRMONT
Bed Type: One King SUITE
or two Double beds

View: City or Garden view

Deluxe rooms
Room Size: 109 sq.m / 1173 sq.ft.

Bed Type: One King bed

Location: 4th floor & 5th

FloorView: Aravali Hills

 Gold rooms
Room Size: 51 sq.m to 54 sq.m / 549 sq.ft. to
581 sq.ft.

Bed Type: One King or two Double beds

View: Open hills with views of the spa and

pool in the foreground.

Room Amenities

Each of our 245 well appointed rooms in Jaipur offer the following amenities:

 Air-conditioning with individual climate control    

 Alarm clock 
 Cable television 
 Flat Screen 40 Inch Stereo Plasma Television 
 IP Telephone / Cordless Phone / Voice-mail 
 Refreshment Centre
 Complimentary Coffee / Tea Facility  
 High Speed Broadband Internet Access / WIFI Access 
 In-room Personal Safe 
 Hairdryer‚ Bathrobe & Slippers 
 Iron & Ironing Board
 Daily newspapers 
 DINING OVERVIEW

From Royal Rajasthani cuisine and Mediterranean-inspired dishes, to champagne cocktails

and the city’s largest chocolate buffet, the variety of culinary diversions found at this
Rajasthan hotel is truly astounding.

 International cuisine at ZOYA which also prides in offering a dedicated menu featuring
authentic Rajasthani cuisine.
 All day dining restaurant, with a special emphasis on authentic Rajasthani cuisine.
  Monday to Sunday: 6:30 a.m to 11:00 p.m.
 Breakfast: 07:00 am to 10.30am
 Lunch 12:00pm to 15:00hrs
 Dinner:  19:00hrs to 23:00 hrs (last orders at 22:45hrs)

Lounge in the elegant AZA Library bar

serving signature cocktails & delectable
tid bits, our library bar for a
quiet evening of aperitifs and signature
cocktails

Hours of Operation
 Monday to Sunday: 17:00 hrs to
23:00 hrs
 Happy hours: 18:00 hrs to 19:30
hrs 

ANJUM brings to India, the well known Fairmont culture of tea drinking, with an Indian twist offering
specialty teas, homemade pastries, cookies and cakes and unparallel views of the distant hills. where
Fairmont's internationally celebrated tea drinking culture comes to India with an exciting local twist
  Hours of operation: Monday to Sunday: 11:00 a.m. to 8:00 p.m.
 Dress code: casual

Zarin meaning Gold where feast and dishes are inspired by Royal Indian kitchens by by gone
days where Rajasthani dishes are served .
INDO-PERSIAN RESTAURANT
HOURS OF OPERATION
 Zarin is located on the lobby level of Fairmont Jaipur is open daily (except
Mondays) for dinner from 7 p.m. – 11:30 p.m.
 Aasma which is a rooftop restaurant located on 8th floor where the whole Surrounding the
Fairmont can be seen .
It is the best locations for the small events with a good aravlli hlls view.

BANQUET VENUES AT FAIRMONT JAIPUR

Fairmont Jaipur is known as the ideal destination for the guest. young couples looking forth to
their dream destination wedding. Fairmont Jaipur boasts graceful, refined Jaipur wedding
venues for both large and small ceremonies and receptions, as well as exceptional catering
and onsite planning services to ensure your big day is perfect.  wedding day is as unique &
special as the couple celebrating it. Fairmont Jaipur offers a plethora of event venues for
ceremonies, receptions & dinner.

The Grand Ballroom

The Grand Ballroom is a worthy

venue for keynote speeches,
general sessions and large
delegate gatherings. State-of-
the-art audio-visual support
ensures that every attendee can
hear and see events. The Grand
Staircase offers a royal entrance
to the magnificent Grand
Ballroom. Graced by crystal chandeliers, the Grand Ballroom recreates the grandeur of a stately
mansion for major social events.

 Breathtaking chandeliers and grandiose doorways

 The Grand Ballroom at Fairmont Jaipur is a venue that can impress and awe nearly
1500 guests at one event.
 Ideal for large gatherings such as corporate dos, high fashion events, literary festivals
and weddings etc
 Blue Upholsterry.

The Grand Staircase offers a royal entrance to

the magnificent Grand Ballroom. Graced by
crystal chandeliers, the Grand Ballroom
recreates the grandeur of a stately mansion for
major social, corporate and lifestyle events.

Confrence, small event and Meeting

halls

Avi & Sulekh - Basking in abundant natural

light thanks to large windows overlooking the
lush Saheliyon ki Baadi (lawns and gazebos),
these venues are ideal for smaller meetings or get
togethers, and can accommodate upto 150 people
each.

Sohalia - For a more intimate group, Sohalia with its rich dark wooden panelling creates a
distinguished look of a corporate meeting room and is ideal for presentations, meetings or
discussion panels. In a boardroom style setting this room can take 12 people.

Adhira, Yamir, Maira & Hela - Each

of these rooms faces the sprawling lawns
of the convention area and is well lit by
natural light. With a capacity for 40-50
people each, these meeting rooms are
perfect for trainings, workshops,
meetings or family functions.
CAPACITY CHART
Halls Dimensions Sq Height
(ft) (ft) (ft)
The Grand 149 x 72 10678 33
Ballroom
Vruti Ballroom 40 x 72 3504 33
Viti Ballroom 101 x 72 7223 33
Avi 55 x 42 2347 13
Sulek 55 x 33 1017 13
Sohalia 24 x 17 409 16
Maira 23 x 19 442 13
Yamir 24 x 19 442 13
Adhira 23 x 23 522 13
Hela 28 x 20 583 13
Lawns 174 x 60 10498 -

Each of the seven meeting rooms and the Grand Ballroom are statements in style and elegance
with shimmering chandeliers, rich gold infused murals and frescos, and delicate mirror work
on the walls reminiscent of the famous Sheesh Mahal of Amber Fort. Add to this a host of
state-of-the-art facilities such as web-casting, internet connectivity and video conferencing,
break-out areas and a team of chefs dedicated to culinary excellence in a city that is a
fascinating testament to the beauty of Rajasthan, and you have an event that is a winner from
the word go.

TRAINING OVERVIEW
DEPARTMENT: F&B Service
I trained in F&B Service department at THE FAIRMONT JAIPUR for 45 days. In f&b
service i worked in two sub departments and they were:

 RESTAURANT (ZOYA)- WEEK:1 TO WEEK:3

 BANQUETS- WEEK:4 To WEEK:6
First day I was sent to their main restaurant ZOYA that is the all day dining restaurant of the
hotel. I worked in ZOYA for three weeks where I was assigned various duties like

 Back area cleaning, turn down service,

 Restaurant setup, cover setup.
 I was eventually allowed to take orders and then explained what all happens in closing of a
restaurant. We also used to have various trainings sessions

After the first three weeks I was shifted to the banquet department as it was the wedding
season in Rajasthan and due to this the banquet department was in a lot of pressure. I had a
very different experience there because of the odd shift timings and long working hours but I
got to learn a lot like working under pressure, how to handle problematic guests, etc. In the
banquet department my duties included the management of the buffet, clearance of the halls,
back area clearance, snacks service or sometimes escorting the guests to various areas of the
hotel.
 FOOD PRODUCTION AND TRAINING OVERIEW

The Back Area of Kitchen is Divided into 6 parts.

Commissary Zoya kitchen

Tandoor Section

Continental Kitchen

Garde Manger

Bakery

Banquet Kitchen / Halwai Section

All various cuisines are prepared by the chefs with best quality of Materials. The Chinese
Section is made in the Continental Kitchen. Whereas Banquet Kitchen Space is Shared By the
Halwai Chef.
Basic Gravies Like MakhaniGravy, Dal Makhani, Onion Tomato Masala is Prepared well in
advance and Stored in the Deep Freezer.

There are Three Walk-ins For storage

 Vegetable Walk in / Commiserie

(TEMPRETURE: 3-4 Degree Celsius)
 Bakery Walk in
(Dairy Products are also stored here, Various Indian Sweets are kept in Bakery Walk-
in)
TEMPRETURE: 2-3 Degree Celsius
 Deep / Butchery
(All the Frozen meat packets are stored here. A separate section is kept in the deep for
storing proprietary foods like Fries, Potato Wedges etc.)
TEMPRETURE: -15 to -18 Degree Celsius

Training Overview

 Chopping and peeling of veg, store pickup.

 Prepare Misa for the meals.
 Learn to make confectionery, Cakes, Breads, Pastries, and lot of Bakery
products
 Live counter
 HOUSEKEEPING
A GUEST WHEN STEP IN THE HOTEL , THE FIRST THING HE WOULD EXPECT IS
CLEAN ENVIRONMENT WITH A PLEASANT APPEARANCE . IT IS ENSURED BY THE
HOTEL THAT GUEST WOULD RECEIVE THE SERVICE AS THEIR REQUIREMENTS AND
MAKE THEM FELL “ HOME AWAY FROM HOME .”

T HE HOTEL HAS A TOTAL OF 245 ROOMS AND 7 FLOORS .

A BOUT G UEST R OOMS

Wooden Parrot can be seen sitting on a wall hanging right next to

the bed. The traditional story behind this parrot states that Parrots
use to be the messengers and gossip source for Kings, who use to
inform the king about his kingdom’s happenings upon his absence.
Parrots were also considered lucky, in ancient times.

The flooring of these rooms

too signify Islamic traditions
with its geometrical pattern of
stars and lozenges depicting
art style of Islam as seen
throughout historical
architectures.

Speaking about the bathroom

decor of Fairmont Jaipur, I can
vouch for no other hotel bathroom
that can match the luxury factor of
this property!
 Media And Technology

   Phone
   Voiemail
   Tv FACILITIES
 
 
 

 FOOD AND BEVERAGE

 Mini bar with free

soft drinks
 Kettle,
 Bottled water
 ,Fridge

 BATHROOM
 Bathroom doors 32 inches wide
Mirror
 Slippers, Towel rack, Bathroom
 SERVICE AND EQUIPMENT
products, Fixed showerhead,
Room Services
 Full-length mirror, Make-
Operator Wake Up Call
up/magnifying mirror,Comfort Features
Turn Down Services,
 Bathrobe, Flexible showerhead,
 Hair dryer in bathroomShoe Polisher
Iron,
Blackout Curtain
Slippers
Ironing Board And Flat-Iron,
Alarm Clock, 
Hair Dryeraccessibility And Securityalarm Clock, Smoke
Alarm In Room,Keycard-Operated Door Locks
Emergency Info In Rooms,
Sprinkler In Room
Security Peephole,Dead Bolt In Rooms
SAfe Deposit Box In Room
Audible Smoke Alarms In l
roof Ventilator / Ceiling Fan,Air
F OLLOWING ARE THE NUMBER OF ROOMS ON EACH FLOOR -

 F IRST FLOOR -
 S ECOND FLOOR -
 T HIRD FLOOR -
 F OURTH FLOOR -
 S XTH F LOOR
 S EVENTH FLOOR

T ASK P ERFORMED

 D USTING
 V ACCUMING
 M OPPING
 P LACING G UEST A MINITIES
 S NAGGING
 B ED M AKING
 C LEANING OF THE WASHROOMS
 M INI B AR RUNNER
 M INI B AR S ERVICE
 Front Office
Front Office sub division

 Front desk
 Royal Service
 Concierge
 Bell Desk
 Guest Relation
 Business Center
Front Desk
 Welcome and acknowledge all guests saying ‘NAMASTE’ Guest last name;
anticipate and address guests' service needs; assist individuals with disabilities;
thank guests with genuine appreciation.
 Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key.
 Process all payment types such as room charges, cash, checks, debit, or credit.
 Coordinate with Housekeeping to track readiness of rooms for check-in.
 Communicate parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed.
 Develop and maintain positive working relationships with others.
 Follow all company safety and security policies and procedures. Follow all
company policies and procedures; ensure uniform and personal appearance is
clean and professional; maintain confidentiality of proprietary information;
protect company assets.

Arrival / Departure of Guest

The Hotel check-in time is 15:00 hrs. And check-out time is 12 noon.

Task Performed:

 Welcoming the guest.

 Serving Welcome drinks
 Opening doors of guest lobby and cars.
 Delivering newspapers in guestrooms.
 Escorting guests.
 Taking check-ins.
 Interacting with guests.
 Luggage handling.
 Scanning luggage.
 C-Form Fillup
 Updations
 A and D Register fillup
 C/in AND C/out Procedure
 Reservation
 CONCLUSION

I Would like to say that I feel really grateful that I was selected by the Fairmont ,Jaipur
because all the knowledge that I got during the training period might be difficult to share in
this report due to the strict word limits ,but yes one thing that I have learnt was that the hotel is
mine and every loss of the hotel is my own loss and every gain was my own or in simple and
easy way you can say that i was having a feeling of ownership and self belongingness.

I was very disinterested during the initial days of my training, but as the time passes I got to
know that this is the only opportunity where i can find the best out of me and can see my
ability and interest. this training period also taught me that how we can survive in each and
every circumstances with different people having different nature.

I really enjoyed my training period and got familiar with the every aspect of the hotel industry.

Thank you!

BIBLIOGRAPHY
The following information is being taken up from various sites of the Fairmont as well
as by the help of my training manager and the staff of my hotel.