UNIVERSITY OF TECHNOLOGY, JAMAICA

SCHOOL OF BUSINESS ADMINISTRATION

MODULE: INTRODUCTION TO MANAGEMENT (MAN1006)

PRINCIPLES OF MANAGEMENT (MAN1001)

Unit 10.2

TUTORIAL QUESTIONS – TEAMWORK

Essay-Type /Short Answer Questions

1. Define Teams and identify their main components.

2. Contrast the characteristics of Dysfunctional and Effective Teams.

3. What is Team Conflict? Explain the different ways in which conflict affect teams. Outline
the causes of conflict and different styles of handling conflict. What are some techniques
that may be used for handling conflict?

4. Provide reasons why managers should seek to balance conflict and cooperation in teams.

5. Work Team Effectiveness is based on three outcomes. Name and define these outcomes.

6. (i) Define and describe the three main types of teams.

(ii) Contrast between cross-functional teams and committees and give advantages of each.
(iii) Describe Self-Directed Teams, discussing briefly how they evolved, responsibilities and
elements, and describing at least one type.

7. Give a brief explanation about teams in the new workplace and state the critical issues for
managers when building these types of teams.

8. Give an outline of a team’s characteristics.

9. Describe the stages of team development.

10. Define team cohesiveness. What are the determinants of team cohesiveness. Provide in
detail, the consequences of team cohesiveness?.

11. Provide in detail, the consequences of team cohesiveness?

12. Draw the Model of Work Team Effectiveness. Describe each component

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 True or False
13. A group of two or more people who interact and coordinate their work to accomplish a
specific objective is called a team. ____True____

14. Work team effectiveness is based on two outcomes--productive output and marketplace
acceptance. __False - Because work team effectiveness is based on three outcomes
namely personal satisfaction, productive out and capacity to adapt and learn

15. A team’s ability to meet personal needs of its members and hence maintain their
membership and commitment is called satisficing. False- Because this definition is for
personal satisfaction and not satisfying-decision is made based on the first solution
alternative.
16. A vertical team is a formal team composed of employees from different areas of expertise
and from different levels in the organization's formal chain of command. _False- Because
this definition is for Horizontal Team-The vertical team is composed of a manager
and his/her subordinates.

17. A vertical team typically includes only one department in an organization. __True_____

18. A formal team of employees from different departments in a mattress manufacturing

plant who have the same assignment of testing the new mattresses for comfortability by
laying down on the mattresses would be called a horizontal team. __True______

19. A taskforce or a crossfunctional team is a group of employees from different departments

formed to deal with a specific activity and existing only until the task is completed.
______True____

20. Individual personalities emerge causing conflict and disagreements during the norming
stage. ____False- Because in the norming stage there is establishment of order and
cohesion. This statement defines the storming stage.

21. The stage of team development in which conflicts are resolved and members focus on
problem solving is called reforming. ____False- because in the reforming stage, there
is cooperation and problem solving, and not conflicts are resolved and members
focus on problem solving.

22. The storming stage is marked by conflict and disagreement. _True______

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 MULTIPLE CHOICE

23. All statements below relate to team cohesiveness EXCEPT: Ans= C

a. Team members are committed to team activities, attend meetings, and are happy
when the team succeeds
b. The extent to which members are attracted to the team and motivated to remain in it
c. The less the contact among team members and the less time spent together, the more
cohesive the team
d. None of the above

24. Whenever team cohesiveness is low and performance norms are high, this may be the result:
Ans= C
a. High productivity; norms are strong and aligned with organizational goals
b. Low productivity, norms are strong and oppose organizational goals
c. Moderate productivity; norms are weak and aligned with organizational goals
d. Low/Moderate productivity; norms are weak and oppose organizational goals

25. Components of a vertical team would include: Ans= A

i. A manager and his or her subordinates in the formal chain of command
ii. A employees from about the same hierarchical level bur different areas of expertise
iii. May include three or four levels of hierarchy within a functional department
iv. Drawn from several departments, given a specific task and disband when completed

a. i, iii
b. ii, iv
c. ii, iii
d. iii, iv

26. The stage of team development where the major emphasis is on problem-solving and
accomplishing the assigned task. Ans= C

a. Forming
b. Norming
c. Performing
d. Adjourning

27. Characteristics of team structure and context that influence cohesiveness: Ans= D

i. Team interaction
ii. Morale

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 iii. Shared goals
iv. Productivity
v. Personal attraction to the team

a. i, ii, iii
b. ii, iii, iv
c. ii, iv, v
d. i, iii, v

For questions 28-35, use the list of provided.

Satisfaction Productive Output Committee Self-Directed

Virtual Teams Socioemotional Storming Norming

28. These types of teams enable employees to feel challenged, find their work meaningful, and
develop a strong sense of identity with the company. __Self-
Directed_____________________

29. A person who adopts this role in a team displays bevahiours that encourage, reduce tension
and follow the leader. ______Socioemotional___________________

30. In this stage of team development, conflict is resolved, team harmony and unity emerge.
______________Norming___________

31. This pertains to the team’s ability to meet the personal needs of its members and hence
maintain their membership and commitment. ___________Satisfaction______________

32. This is a long-lived and sometimes permanent part of the organization’s structure.
___________Committee______________

33. At this stage of team development, individual personalities emerge, people become more
assertive in clarifying their roles and what is expected of them.
______________Storming___________

34. This pertains to the quality and quantity of task outputs as defined by team goals.
______________Productive output___________

35. This type of team may be made up organizational members as well as contingent workers,
customers, suppliers and customers. __________Virtual Team_______________

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For each of the following statements, place “G” for Group OR “T”for Team

36. Shares or rotates leadership roles. ___T_________

37. Sets identical purpose as that of the organization ____G________
38. Has individual work products _____G________
39. Measures effectiveness directly by assessing collective work __T______
40. Sets specific vision and purpose ____T_______
41. Discusses, decides, delegates work to individuals ____G______
42. Measures effectiveness indirectly by influence on business ____G____
43. Encourages open-ended discussions __T___
44. Has collective group products __T____