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About the job

Darigold is the fifth largest dairy cooperative in the United States based on milk volume, and one of
the largest privately held organizations headquartered in the state of Washington. Since 1918, our
producers have taken pride in producing dairy products with unsurpassed quality. Today we are one
of the nation's largest agricultural cooperatives, producing over 8.5 billion pounds of milk every year.
Through innovative technology and our efficient, flexible production capabilities, we deliver value-
added products and customer-driven solutions. Darigold is now known throughout the world for
bringing fresh, wholesome dairy products and ingredients from the Northwest to people all around
the globe.

Darigold is seeking a motivated IT Service Desk Technician to provide internal support for company
computer systems, desktop PC hardware and software systems. This role is the first line of support
for the IT organization; monitoring systems, scheduled events, and automated error reports, so that
issues are captured and resolved with minimal consequences and downtime for users. The IT Service
Desk is the central communication hub for capturing companywide incidents and requests to the IT
organization. This position consists of providing phone support, triaging incidents, and requests,
troubleshooting, project work, and occasional travel to remote sites. The ideal candidate must be
able to operate under minimal supervision.

Essential Duties and Responsibilities

(other Duties As Assigned)

• Serve as the first point of contact or as a point of escalation for IT incidents and
requests.
• Adhere to and support the IT SLAs and processes.
• Create and update documentation as needed.
• Occasional travel to facilities may be necessary.
• Monitor servers, systems, and scheduled events to capture when errors and issues
occur.
• Capture, resolve, and route end user-requests regarding PC, printer, Oracle applications,
Microsoft applications, and any other enterprise software solution in-use at Darigold.
• Respond to requests for systems assistance via phone and electronic communication;
document, track, route, and monitor issues/requests to ensure timely resolution.
• Research questions using available information resources and utilize remote assistance
software to troubleshoot, diagnose and resolve system issues; advise users on
appropriate action(s).
• Follow standard IT Service Desk procedures; log all interactions; redirect or escalate
problems to appropriate resources as needed; identify and escalate situations requiring
urgent attention.
 • Assist the IT department when major disasters or major infrastructure changes occur,
often by functioning as a Communication Command Center.
• Other projects, as assigned by IT Management.
• Provide 7 X 24 On-Call support for a 1-week period as part of a rotation.
Knowledge, Skills And Abilities

• Must be able to follow documented instructions and escalations.

• A commitment to always providing the highest level of customer service along with a
desire to take ownership of incidents and requests.
• An appreciation for good documentation and a willingness to contribute to Darigold’s
knowledgebase.
• Strong Knowledge of PC hardware and software - installing, configuring, diagnosing,
and troubleshooting.
• Current knowledge of information technologies (Desktop computing, Client Server
Environment, Printers and Print Servers).
• Strong organizational and time management skills.
• Knowledge of PC imaging and deployment techniques.
• Familiarity with Microsoft Azure.
• Basic Active Directory knowledge.
• Knowledge of Mac OS a plus.
• Troubleshooting connectivity and other network issues across a WAN.
• Experience with configuring and administering VoIP phone systems a plus.
• Familiar with Linux systems and accessing SQL databases a plus.
• Job scheduler experience and EDI background a plus.
• Work in a team and individual as required.
• A strong desire to follow policies and to monitor security.
• Strength in formal (written) and informal (verbal) communication skills.
Education, Experience And Certifications

• High School diploma or equivalent required

• 2-3 year of relevant work experience required.
• Experience with Microsoft Office Suite, ITIL and Service Now preferred.
• A+ certification preferred
•
Our vision at Darigold is to Lead Dairy Forward - achieving that vision requires cultivating and
supporting a team with varying backgrounds, experiences, and perspectives. We are committed to
providing a workplace based on mutual respect where all employees feel included and can bring
their best and authentic selves to work every day.

We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome
all qualified applicants without regard to race, color, national origin, sex, gender identity and
expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic
information or any other characteristic protected by federal, state, or local law.

As a condition of employment applicants offered a role will be required to successfully pass our pre-
employment background screen, receive a negative drug screen result & confirm eligibility to work in
the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our
Right to Work Statement, English / Spanish.