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  • Complaint Letter Apled 121

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    Kaitlyn Lancaster writes a letter to KimberLee Jones at the Apple Store to express her frustration with issues with her phone service account as a loyal customer of 5 years. Lancaster has had inconveniences with her data and phone service and contacted managers without a response. When she went to the Apple store, she was told she would have to pay a fee to activate a new account before her warranty expires at the end of the year per her contract. She requests contact from Jones to sort out the situation as she wants to continue her business with the company.

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    complaint letter apled 121

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    Kaitlyn Lancaster writes a letter to KimberLee Jones at the Apple Store to express her frustration with issues with her phone service account as a loyal customer of 5 years. Lancaster has had inconveniences with her data and phone service and contacted managers without a response. When she went to the Apple store, she was told she would have to pay a fee to activate a new account before her warranty expires at the end of the year per her contract. She requests contact from Jones to sort out the situation as she wants to continue her business with the company.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    14 views1 page

    Complaint Letter Apled 121

    Uploaded by

    api-550231317
    Kaitlyn Lancaster writes a letter to KimberLee Jones at the Apple Store to express her frustration with issues with her phone service account as a loyal customer of 5 years. Lancaster has had inconveniences with her data and phone service and contacted managers without a response. When she went to the Apple store, she was told she would have to pay a fee to activate a new account before her warranty expires at the end of the year per her contract. She requests contact from Jones to sort out the situation as she wants to continue her business with the company.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    1990 North Strugar Rd.

    Spokane, WA 99217

    May 25, 2021

    KimberLee Jones
    Apple Store River Park Square
    710 W Main Ave.
    Spokane, WA 99201

    Dear Ms. Jones:

    I feel the need to inform you about my business concerning my phone service account. I have
    been a loyal customer for more than 5 years now, and I would like to continue my business with
    the company. You have been nothing but fair and loyal over the past years, but I have had quite a
    few inconveniences when it comes to my data and phone service.

    I have contacted many managers on behalf of my data plan, but I haven’t had a reply from
    anyone. My warranty isn’t to be expired until the end of the year, per my contract, but when I
    went into my local Apple store, I was informed that I would have to pay a gross fee on top of
    activating a new account. Since I have been nothing but loyal, I would appreciate some form of
    contact so we can sort this out.

    You can contact me at (509) 999-1234 during business hours, Monday through Friday.

    Sincerely,

    Kaitlyn Lancaster
    Kaitlyn Lancaster

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