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Questions 12-13 refer to the following text message chain.

Libby Pike 10:05 a.m.
I heard that you’ve been promoted to manager of the Shelby branch! When are you moving?
Clyde O’Neill 10:05 a.m.
I leave in about two weeks.
Libby Pike 10:07 a.m.
You are going to be busy packing.
Clyde O’Neill 10:08 a.m.
I know. And I need to find a place to rent in Shelby. Since you worked at that branch last year, can
you recommend any neighborhoods close to the office?
Libby Pike 10:12 a.m.
My apartment was in Crystal Heights, which might be OK for you. It’s only a 15-minute walk to
the office and in a really nice part of Shelby. What’s your budget?
Clyde O’Neill 10:14 a.m.
I don’t want to spend more than $700 a month.
Libby Pike 10:15 a.m.
I’m not sure. It’d be very hard to find an apartment for under $900 in that neighborhood.
Clyde O’Neill 10:16 a.m.
Then I might try looking in another area. Thanks anyway.

12 What is suggested about Ms. Pike?

(A) She will transfer to another branch.
(B) She pays over $700 per month in rent.
(C) She was once Mr. O’Neill’s manager.
(D) She has lived in Shelby before.

13 At 10:15 a.m., what does Ms. Pike most likely mean when she writes, “I’m not sure”?
(A) She is not certain that a unit is vacant.
(B) She believes a budget is unrealistic.
(C) She thinks an area is inconveniently located.
(D) She was not informed about a promotion.
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1-3 refer to the following letter.

Dear Mr. Rodriguez,
It has come to my attention that your company, Rodriguez and Sons Hardware, has been late
with paying its invoices for the past three months.
In order to encourage our customers to pay their invoices before the due date, we have
implemented a new discount policy that will give customers 2% off their invoices if they pay
within ten days of receiving the invoice.
Please take advantage of this new policy and avoid any charges from overdue fees. I hope that
everything is going well for you and your company. You are a very important client, and we
appreciate all the business that you have given us over the years. If you have any questions, feel
free to contact me at 081-2525 or by email at b.powell@asc.com. You may also visit our
website to view the details of the policy.
Sincerely,
Bob Powell

1. What is the purpose of the letter?

(A) To complain about poor service
(B) To help people choose appropriate tools
(C) To inform a customer about an overdue payment
(D) To provide information on transportation options

2. What is NOT indicated as a method of contact?

(A) Telephone
(B) Fax
(C) Email
(D) Online

3. What is Mr. Rodriguez asked to do?

(A) Use the new discount model
(B) Pay for last month's invoice
(C) Schedule an appointment
(D) Send copies of old invoices
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To: angela.vaas@gmail.com
From: Anthony.A@newn.com
Subject: Internship
Angela,
Everyone here at Newn is very pleased that you are doing an internship at our company
headquarters. One of your duties will be to help Mr. Burns with his daily correspondences. This
may entail dictating or writing letters. We know that your training at Highgrand Community
College has prepared you well for this task.
Remember that the correspondence that our customers receive from us is one of the ways that
they evaluate the effectiveness, efficiency, and professionalism of our business Outgoing letters
must be as perfect as possible in terms of layout, grammar, and content. This will show our
customers that we have a commitment to excellence throughout our company.
Enclosed is a sample letter for your review.
Sincerely yours,
Anthony Astair

9. What is the main purpose of the e-mail?

(A) To announce a promotion
(B) To introduce a new writing style
(C) To offer an internship
(D) To inform of an employee of duties

10. What will suggested about Angela?

(A) She will be working as an assistant
(B) She graduated from a Masters program.
(C) She knows Anthony Astair personally.
(D) She is in charge of Marketing.