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SADCW-6ed Chapter 2: Investigating System Requirements

TRUE!A"SE

1. Systems analysis involves the creation of logical models.

ANS: T PTS: 1 REF: p44

. The reason an analyst !ses many different models is that each relates to a different aspect of the
system.

ANS: T PTS: 1 REF: p44

". Te#t!al models are !sed to represent precise aspects of the system that can $e $est represented $y
!sing form!las.

ANS: F PTS: 1 REF: p4%

4. Sometimes a narrative description is the $est form to !se for recording information.

ANS: T PTS: 1 REF: p4%

%. A &ey reason that modeling is important in system development is the comple#ity of descri$ing
information systems.

ANS: T PTS: 1 REF: p4%

'. (efore gathering detailed information) and analyst identifies every type of sta&eholder.

ANS: T PTS: 1 REF: p4*

*. +n the R,- S,S pro/ect) c!stomers are not considered sta&eholders $eca!se it is not feasi$le to
intervie0 them or !se them in the pro/ect activities.

ANS: F PTS: 1 REF: p4

. ore Process " involves defining in great detail 0hat the information system needs to accomplish in
order to provide the organi2ation 0ith the desired $enefits.

ANS: T PTS: 1 REF: p41

3. (eginning analysts often !nderestimate ho0 m!ch there is to learn a$o!t the 0or& the !sers perform.

ANS: T PTS: 1 REF: p41

1. A fact finding !ser intervie0 can !s!ally $e completed in one comprehensive session.

ANS: F PTS: 1 REF: p43

11. +f the analysts !nderstand the ma/or $!siness processes) it is not !s!ally necessary to create a
comprehensive list of all $!siness processes.

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ANS: F PTS: 1 REF: p%

1. The first and most important step in preparing for an intervie0 is to determine 0ho sho!ld $e
involved.

ANS: F PTS: 1 REF: p%1

1". As&ing a$o!t error conditions !s!ally is done in later intervie0s after the analyst !nderstands and
doc!ments the $asic processing re5!irements.

ANS: F PTS: 1 REF: p%

14. A good 0ay to remem$er the details of an intervie0 is to !se a tape recorder.

ANS: F PTS: 1 REF: p%

1%. Revie0ing e#isting doc!mentation is a good idea for analysts $eca!se it is a dependa$le so!rce of
acc!rate policies and proced!res.

ANS: F PTS: 1 REF: p%'

1'. 6hen o$serving $!siness processes) it is not necessary to o$serve all the processes at the same level of 
detail.

ANS: T PTS: 1 REF: p%'

1*. +t is a good idea to o$serve !ser processes so that the analyst 0ill &no0 e#actly ho0 to $!ild the
f!nctions into the ne0 system.

ANS: F PTS: 1 REF: p%'

1. The term 7+8ll &no0 it 0hen + see it9 applies to one valid 0ay to get re5!irements definition.

ANS: T PTS: 1 REF: p%*

13. A decision point 0ithin an activity diagram may $e sho0n 0ith an activity sym$ol.

ANS: T PTS: 1 REF: p%

. A synchroni2ation $ar in an activity diagram allo0s m!ltiple agents or actors to participate in a
0or&flo0 in separate ro0s.

ANS: F PTS: 1 REF: p%*%

#U"TI$"E C%&ICE
1. The term technology architect!re refers to
a. the soft0are reso!rces 0hich ma&e !p the c. the com$ination of information systems
information systems and the hard0are infrastr!ct!re
 $. the hard0are) net0or&) and system d. the config!ration of the old technology and
soft0are ne0 technology 0ithin an organi2ation

ANS: ( PTS: 1 REF: p"*

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. Application architect!re is !sed to refer to

a. the organi2ation and config!ration of all
soft0are sol!tions into information
systems
 $. the application of the information system
to solve $!siness pro$lems
c. the architect!ral str!ct!re of the
s!$systems 0ithin a soft0are application
d. the relationship $et0een soft0are
applications and the areas of the
organi2ation that they s!pport

ANS: A PTS: 1 REF: p"*

". 6hich of the follo0ing items is N-T a part of the application architect!re;
a. soft0are c. !serinterface technology
 $. programming lang!ages and development d. virt!al private net0or&s
tools

ANS: < PTS: 1 REF: p"*

4. 6hich of the follo0ing descri$es 0hat the system is re5!ired to do;

a. F!nctional re5!irements c. =ser re5!irements
 $. >eneral re5!irements d. Nonf!nctional re5!irements

ANS: A PTS: 1 REF: p4

%. ??????? re5!irements are $ased on the proced!res and r!les that the organi2ation !ses to r!n its
 $!siness.
a. Physical c. @ogical
 $. F!nctional d. System

ANS: ( PTS: 1 REF: p4

'. ??????? re5!irements are characteristics of the system other than the $!siness proced!res it m!st
s!pport.
a. System c. Nonf!nctional

 $. Physical d. +mplementation

ANS:  PTS: 1 REF: p4"

*. The S in the F=RPS acronym stands for ???????.

a. Screen and reporting re5!irements c. System re5!irements
 $. Soft0are re5!irements d. Sec!rity re5!irements

ANS: < PTS: 1 REF: p4"

. The P in the F=RPS acronym stands for ???????.

a. Physical re5!irements c. People re5!irements
 $. Performance re5!irements d. Processing re5!irements

ANS: ( PTS: 1 REF: p4"

3. ??????? re5!irements are most often doc!mented in graphical and te#t!al models.
a. Sec!rity c. Technical
 $. Nonf!nctional d. F!nctional

ANS: < PTS: 1 REF: p4%

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1. <iagrams and schematic representations of some aspect of a system are e#amples of a ?????? model.
a. logical c. mathematical
 $. graphical d. te#t!al

ANS: ( PTS: 1 REF: p4'

11. A representation of some aspect of the system $eing $!ilt is a ???????.

a. re5!irement c. model
 $. techni5!e d. !ser interface

ANS:  PTS: 1 REF: p4%

1. A series of form!las that descri$e technical aspects of a system is anB model.
a. te#t!al c. graphical
 $. descriptive d. mathematical

ANS: < PTS: 1 REF: p4'

1". 6hat does the Acronym =,@ stand for;

a. =ser ,odification @ang!age c. =ser ,ode @istings
 $. =nified ,odeling @ang!age d. =ni# ,odeling @ang!age

ANS: ( PTS: 1 REF: p4'

14. The term ??????? refers to all the people 0ho have an interest in the s!ccessf!l implementation of the
system.
a. !sers c. managers
 $. clients d. sta&eholders

ANS: < PTS: 1 REF: p4*

1%. Persons 0ho reg!larly interact 0ith the system as part of their /o$s are called ???????.
a. !ser sta&eholders c. operational sta&eholders
 $. client sta&eholders d. e#ec!tive sta&eholders

ANS:  PTS: 1 REF: p4*

1'. 6hat type of sta&eholders are those that do not !se the system on day to day tas&s) $!t !se
information) s!ch as reports) from the system.
a. (!siness sta&eholders c. E#ternal sta&eholders
 $. lient sta&eholders d. E#ec!tive sta&eholders

ANS: < PTS: 1 REF: p4*

1*. 6hat do 0e call the person or gro!p 0ho provides f!nding for the development of the ne0 system;
a. -versight committee c. (oard of directors
 $. lient d. <epartment head

ANS: ( PTS: 1 REF: p4*

1. The gro!p that provides direction for the config!ration of the ne0 system in the e#isting comp!ting
environment are called ???????.
a. Technical sta&eholders c. System programmers
 $. S!pport staff d. -perational sta&eholders

ANS: A PTS: 1 REF: p4*

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13. lients play 0hat role in the development of the ne0 system;
a. <evelop the pro/ect plan c. <efine $!siness processes
 $. F!nd the pro/ect d. @ead the pro/ect team

ANS: ( PTS: 1 REF: p4*

. C!estionnaires can $e !sef!l in information gathering 0hen !sers ?????.

a. are 0idely distri$!ted geographically c. are not 0ellinformed
 $. need prompting to respond to 5!estions d. do not have time for intervie0s

ANS: A PTS: 1 REF: p%4

1. C!estions that have a simple) definitive ans0er are called ??????? 5!estions.
a. tr!eDfalse c. openended
 $. closeended d. m!ltiple choice

ANS: ( PTS: 1 REF: p%1

. 6hich of the follo0ing is normally the most timecons!ming and reso!rcee#pensive operation;
a. (!ilding prototypes c. Researching vendor sol!tions
 $. -$serving $!siness processes d. +ntervie0 sta&eholders

ANS: < PTS: 1 REF: p43

". C!estionnaires can $e !sed to as& 5!estions that ???????.
a. determine !ser opinions c. define system f!nctions
 $. determine the sta&eholders d. detail !ser proced!res

ANS: A PTS: 1 REF: p%4

4. <!ring a factfinding intervie0) an important g!ideline is ????.

a. to incl!de as many !sers as possi$le c. to pro$e to get s!fficient details
 $. not to 0aste pro/ect time $y incl!ding too d. to incl!de the client in important decisions
many analysts

ANS:  PTS: 1 REF: p%1

%. The strength of closedended 5!estions is that they ????.

a. invite disc!ssion and ela$oration c. speed !p the intervie0 process
 $. limit ans0ers to a set of choices d. are easier for the !sers to ans0er 

ANS: ( PTS: 1 REF: p%

'. 6hich of the follo0ing statements is correct a$o!t 5!estionnaires;

a. C!estionnaires are 0ell s!ited to help yo! c. C!estionnaires have a limited and specific
learn a$o!t processes) 0or&flo0s) or !se in information gathering.
techni5!es.

 $. Sta&eholders al0ays

that contain many ret!rn 5!estionnaires
openended 5!estions. d. C!estionnaires
!sed method to are the !ser
gather mostinformation.
fre5!ently

ANS:  PTS: 1 REF: p%4%%

*. The most important step in preparing for an intervie0 is to ???????.

a. determine the correct !sers c. esta$lish an o$/ective
 $. $!ild a list of 5!estions d. determine the pro/ect team mem$ers

ANS:  PTS: 1 REF: p%1

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. As&ing many detailed) pro$ing 5!estions d!ring an initial intervie0 !s!ally ???????.
a. ma&es the !sers !ncomforta$le c. can 0ait !ntil follo0!p intervie0s
 $. is necessary to !nderstand the $!siness d. indicates that the analyst does not
 process !nderstand the $!siness

ANS: ( PTS: 1 REF: p%

3. ???? is an important part of each intervie0.

a. Follo0!p c. An agenda
 $. Revie0 of the re5!irements models d. Finali2e processing decisions

ANS: A PTS: 1 REF: p%1%

". ??????? is an important part of the follo0!p after an intervie0.

a. Esta$lishing doc!mentation g!idelines c. ,a&ing copies of everyone8s notes
 $. (!ilding models d. Setting the time for the ne#t meeting

ANS: ( PTS: 1 REF: p%1%

"1. Every s!ccessf!l intervie0 re5!ires ????.

a. openended 5!estions c. an activity diagram
 $. preparation d. finding the e#ception conditions
ANS: ( PTS: 1 REF: p%1

". As part of the intervie0 process) any !nresolved iss!es sho!ld $e ???????.
a. noted in the analyst8s meeting notes c. $ro!ght to the attention of the appropriate
manager 
 $. given a tentative resol!tion d. p!t on an openitems list

ANS: < PTS: 1 REF: p%"

"". -ne of the dangers in researching vendor sol!tions is that !sers and analysts ???????.
a. may discover and desire too many c. may discover different methods to perform
!nimportant 7$ells and 0histles9  $!siness processes
 $. may not !nderstand the vendor sol!tion d. may 0ant to $!y one of these sol!tions
 premat!rely

ANS: < PTS: 1 REF: p%*

"4. The term 7+8ll &no0 it 0hen + see it9 refers to 0hat method of re5!irements definition.
a. C!estionnaires c. -$serving $!siness proced!res
 $. =ser intervie0s d. ollecting active !ser comments

ANS: < PTS: 1 REF: p%*

"%. a.
-nesynchroni2ation
0ay to sho0 m!ltiple)
$ar independent alternative paths 0ithin
c. decision an activity diagram is 0ith a ???????.
diamond
 $. s0imlane d. activity oval

ANS:  PTS: 1 REF: p%

"'. 6or&flo0s can $e doc!mented !sing ???????.

a. s0imlanes c. class diagrams
 $. !se case diagrams d. activity diagrams

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ANS: < PTS: 1 REF: p%*

"*. @ooping in an activity diagram is $est represented !sing 0hat;

a. synchroni2ation $ars c. activity ovals
 $. decision points d. lines 0ith arro0heads

ANS: A PTS: 1 REF: p%*

". -ne important reason for prioriti2ing re5!irements is to ???????.

a. assign 0or& 0ithin an iteration c. avoid conf!sing the !sers
 $. speed !p the pro/ect d. avoid scope creep

ANS: < PTS: 1 REF: p41

#U"TI$"E RES$&'SE

1. The 79 in F=RPS incl!des 0hich of the follo0ing types of re5!irements; choose t0oB
a. S!pporta$ility re5!irements d. Nonf!nctional re5!irements
 $. Performance constraints e. <esign constraints
c. Relia$ility constraints f. =ser interface re5!irements

ANS: A) E PTS:  REF: p4"44

. 6hich are the ma/or $!siness themes that g!ide analysts in fact finding activities; chose "B
a. 6hat are the $!siness processes; d. 6hat are the o$/ectives of a $!siness
 process; 6hat sho!ld it accomplish;B
 $. 6ho performs the $!siness processes; e. 6hat is prod!ced $y the $!siness process;
c. o0 are the $!siness processes performed;f. 6hat information is needed;

ANS: A) ) F PTS:  REF: p%

". 6hat are the t0o primary $enefits of revie0ing the doc!mentation of e#isting inp!ts) o!tp!ts) and
 proced!res. choose B
a. ave a repository of e#isting d. elp $!ild models of e#isting proced!res
doc!mentation
 $. -$tain a preliminary !nderstanding e. Ens!re complete doc!mentation of
 proced!res
c. Enco!rages the !sers to prepare for f. Serve as vis!al aids in intervie0
intervie0s disc!ssions

ANS: () F PTS:  REF: p%%

4. T0o $enefits of researching vendor sol!tions incl!de ??????? and ??????. hoose t0oB
a. enco!raging the !sers to $!y a vendor d. speeding !p the development pro/ect
sol!tion immediately
 $. helping analysts discover state of the art e. informing senior management a$o!t
sol!tions competitors
c. helping !sers generate ne0 ideas for f. red!cing the ris& of implementing a ne0
 $!siness f!nctions system

ANS: ()  PTS: 1 REF: p%'%*

%. 6hich t0o of the follo0ing are activities of ore Process "; choose t0oB
a. >ather detailed information d. <efine test data
 $. Plan the pro/ect iterations e. <evelop !serinterface dialogs

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c. (!ild an iteration sched!le f. <evelop architect!ral str!ct!re

ANS: A) E PTS:  REF: p4

C&#$"ETI&'

1. ore Process " is called 7<iscover and !nderstand details.9 Another term that is !sed to descri$e these
activities is ??????? activities.

ANS:
analysis
Analysis
systems analysis
Systems Analysis

PTS:  REF: p4

. The = in the F=RPS acronym stands for ???????.

ANS:
!sa$ility
=sa$ility
!sa$ility re5!irements
=sa$ility re5!irements

PTS:  REF: p4"

". The R in the F=RPS acronym stands for ???????.

ANS:
relia$ility re5!irements
Relia$ility re5!irements
relia$ility
Relia$ility

PTS:  REF: p4"

4. The P in the F=RPS acronym stands for ???????.

ANS:
 performance re5!irements
 performance
Performance
Performance re5!irements

PTS:  REF: p4"

%. ??????? re5!irements descri$e operational characteristics related to !sers s!ch as 0or& proced!res
and online help.

ANS:
=sa$ility
!sa$ility

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PTS:  REF: p4"

'. ??????? re5!irements descri$e the dependa$ility of a system s!ch as service o!tages and incorrect
 processing.

ANS:
Relia$ility
relia$ility

PTS:  REF: p4"

*. ??????? re5!irements descri$e operational characteristics related to meas!res of 0or&load s!ch as

thro!ghp!t and response time.

ANS:
Performance
 performance

PTS:  REF: p4"

. ??????? re5!irements descri$e ho0 access to the soft0are application 0ill $e controlled and data 0ill
 $e protected.

ANS:
Sec!rity
sec!rity

PTS:  REF: p4"

3. ??????? re5!irements descri$e constraints s!ch as programming lang!ages) tools) and comm!nication
 protocols for distri$!ted portions of the system.

ANS:
+mplementation
implementation

PTS:  REF: p44

1. ??????? re5!irements descri$e interactions $et0een systems) e.g. the method of comm!nication
 $et0een one system and another system.

ANS:
+nterface
interface

PTS:  REF: p44

11. ??????? re5!irements descri$e ho0 a system is config!red) monitored) maintained) and !pdated.

ANS:
S!pporta$ility
s!pporta$ility

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PTS:  REF: p44

1. =se case diagrams) class diagrams) se5!ence diagrams are all e#amples of standard modeling method;

ANS:
=,@
=nified ,odeling @ang!age
=nified modeling lang!age

PTS:  REF: p4'

1". Persons 0ho have an interest in the s!ccessf!l implementation of the ne0 system are called ???????.

ANS: sta&eholders

PTS:  REF: p4'

14. Persons 0ithin an organi2ation 0ho have a significant interest in its operation are ???????
sta&eholders.

ANS: internal

PTS:  REF: p4'

1%. Persons o!tside an organi2ation8s control 0ho interact 0ith the system or 0ho have an interest in its
operation are called ??????? sta&eholders.

ANS: e#ternal

PTS:  REF: p4'

1'. C!estions that have a simple) definitive ans0er are called ???????????????????? 5!estions.

ANS: closedended

PTS:  REF: p%

1*. C!estions that enco!rage disc!ssion are called ???????????????????? 5!estions.

ANS: openended

PTS:  REF: p%

1. The most important and first step in preparing for an intervie0 0ith a !ser is to esta$lish the
 ???????????????????? of the intervie0.

ANS: o$/ective

PTS:  REF: p%1

13. A ??????? is the se5!ence of processing steps that completely handles one $!siness transaction.

ANS: 0or&flo0

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PTS:  REF: p%*

. An ??????? descri$es the se5!ential flo0 of !ser activities.

ANS:
activity diagram
0or&flo0 diagram

PTS:  REF: p%*

1. -ne 0ay to sho0 conc!rrent paths 0ithin an activity diagram is 0ith a ???????.

ANS: synchroni2ation $ar 

PTS:  REF: p%*

. +n order to sho0 all the activities of a single agent or organi2ational !nit together) a activity diagram
contains 0hat constr!ct;

ANS:
s0imlane
s0imlane heading
S0imlane
S0imlane heading

PTS:  REF: p%*

ESSA(

1. @ist the activities of ore Process ": <iscover and =nderstand <etails

ANS:
1. >ather detailed information
. <efine re5!irements
". Prioriti2e re5!irements
4. <evelop !serinterface dialogs
%. Eval!ate re5!irements 0ith !sers

PTS: % REF: p4

. @ist the elements that are referred to $y the F=RPS acronym.

ANS:
F G F!nctional re5!irements

= G =sa$ility re5!irements
R G Relia$ility re5!irements
P G Performance re5!irements
S G Sec!rity re5!irements
 G -ther constraints incl!ding <esign constraints) +mplementation re5!irements) interface
re5!irements) physical re5!irements) s!pporta$ility re5!irements.

PTS: % REF: p4"44

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". @ist the si# techni5!es !sed to gather detailed re5!irements information.

ANS:
1. +ntervie0 !sers
. <istri$!te 5!estionnaires
". Revie0 doc!ments
4. -$server !sers
%. Research vendor sol!tions
'. ollect active !ser comments

PTS: % REF: p4

4. @ist five steps in the activity to intervie0 !sers and other sta&eholders.

ANS:
1. Prepare detailed 5!estions
. ,eet 0ith !sers
". <isc!ss ans0ers and proced!res
4. <oc!ment ans0ers
%. Follo0!p on open iss!es

PTS: % REF: p43

%. @ist the three ma/or 5!estion themes that g!ide analysts in fact finding activities.

ANS:
1. 6hat are the $!siness processes;
. o0 are the $!siness processes performed;
". 6hat information is re5!ired;

PTS: % REF: p%

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