Professional Documents
Culture Documents
La Union Colleges of Science and Technology
La Union Colleges of Science and Technology
COURSE OUTLINE
La Union Colleges of Science and Technology
Central West, Bauang, La Union
LESSON 3: A. Sectioning
- Midterm Examination
- Preliminary examination - Final Examination
3
FINALS = [(Class Standing -80% + Summative Test – 20%) x 2) + Midterm Gr.]
3
COURSE REFERENCE BOOKS:
Drafting Volume 1
Copyright 1983 by
PHOENIX PUBLISHING HOUSE, INC.
And German M. Manaois
Drafting Volume 2
Copyright 1983 by
PHOENIX PUBLISHING HOUSE, INC.
And German M. Manaois
COURSE OUTLINE
PRELIM MIDTERM FINALS
La Union Colleges of Science and Technology
Central West, Bauang, La Union
- Preliminary examination
La Union Colleges of Science and Technology
Central West, Bauang, La Union
Rodolfa, B. (2008). Leadership and Personality Development for Tourism and Hospitality Professionals. Philippines: Books ATbp.
Publishing Company.
Walker, John R. (2014). Introducing Hospitality: 6th edition. Pearson Education South Asia Pte. Ltd.-Singapore
ELECTRONIC SOURCES:
Food Safety (General Food Hygiene) Regulations 2017, available online: retrieve from:
http://www.opsi.gov.uk/si/si1995/Uksi_19951763_en_4.ht
COURSE OUTLINE
PRELIM MIDTERM FINALS
CLASS ORIENTATION I. Leadership Management I. Supplier Partnership
VMG of the College & School Concept of Leadership A. Importance of Suppliers
School Policies under the New Normal Characteristics of Leadership B. Suppliers selection
Course Syllabus Function of a Leader C. Supplier standard
Distribution of Hand outs
Grading System II. Customer Satisfaction II. The Seven Quality Control Tools
Requirements Techniques for measuring customer value a. Supplier standards
Features of services b. The process flow chart
Course Expectations
Customer delight Histogram
I. Background and Introduction to the course, Pareto chart
expectations and outcomes III. Employee Involvement, Empowerment Teams III. Six Sigma
Define Quality and its elements Employee motivation A. Defect and six sigma
Teamwork B. Origin and six sigma
The importance of Quality
C. Six sigma implementation
The concept of Quality Recognition and award
II. Quality Management Basic Concepts IV. Process Approach
IV. Quality system-ISO 9000 standard
La Union Colleges of Science and Technology
Central West, Bauang, La Union
1. http://www.managementstudyguide.com/total-quality-management.htm
2. https://www.isixsigma.com/methodology/total-quality-management-tqm
3. https://en.wikipedia.org/wiki/Total_quality_management
4. http://managementhelp.org/
5. https://www.thebalance.com/total-quality-management-tqm-2221200
OTHER RESOURCES:
Ramasamy, Subburaj, (2009) Total Quality Management, (International Edition 2009), Tata McGraw-Hill Publishing
Company Ltd., New Delhi, ISB:07-022397-4, ISBN-10-0-07-022397-1
Return demonstration
Preliminary examinations, midterm examination and final examination
Attendance and active participation in every class activity
ELECTRONIC SOURCES:
Food Safety (General Food Hygiene) Regulations 1995, available online:
http://www.opsi.gov.uk/si/si1995/Uksi_19951763_en_4.ht
Housekeeping and lodging standards
www.goodhousekeeping.com
Training regulation of Housekeeping
http://www.tesda.gov.ph/.com
OTHER RESOURCES: